PicturesOnGold.com Reviews 

Don’t order from this company. Ordered a medal and chain, spent $400 and the quality of the medal is cheap as is the chain. Asked them to engrave the date on the 4th line, which they ignored. Ordered this as a gift and I’d be embarrassed to gift it to anyone. Will have to go purchase a similar medal and chain in a jewelry store and throw this in the garbage where it belongs. An expensive mistake. Would never even look at their website again.

I had a great experience from start to finish with Pictures on Gold. The website was incredibly easy to navigate, making the customization process smooth and enjoyable. I was able to upload my photo and select all the personal touches I wanted with no hassle. When my custom piece arrived, it was exactly as described—actually, it exceeded my expectations. The photo detail was sharp and vibrant, and the material felt strong and high-quality. It’s clear that a lot of care goes into their craftsmanship.

Do not buy from this company !!! I bought my granddaughter a locket with a picture of her great grandmother in it, she has worn it 3 times and the clasp that keeps the locket closed broke. It’s only 3 months old. I reached out to the company to have a repair done and they told me it would be 20 dollars and shipping costs. The website says it has a lifetime warranty. The locket was 180 dollars with pictures and engraving. Very disappointed with the quality and customer service. Never again, I’ll get it repaired at a local jewelry store.

My husband bought me a locket for Mother's Day from Pictures on Gold. I have been wanting a locket for years and had two high quality photos picked out. I cropped the photos, uploaded them to Google Drive and shared it with my husband. I just received the locket and the photos look terrible. There is lines throughout the photos and it looks like the printer or whatever they use, ran out of ink. The colors are very faded. I'm confused as I sent in vibrant, high quality DSLR photos. I feel very sad about it and don't know what to do. I feel like I would have been better off buying my own heart locket, in the next size up (1 inch) and printing out the photos to cut and manually place in the locket. The locket and chain itself are lovely but the inside is what matters and I am upset with how it turned out. I regret asking my husband to buy this, as I know he spent a lot of money on it, just for me to be unhappy with the quality. I am not sure how this can be remedied if this is how they send out products, unless this was a mistake. I have taken pictures upon opening the gift today, and the inside looks faded, scratched and has horizontal lines across both pictures.

STAY AWAY FROM THIS COMPANY YOU'VE BEEN WARNED! Bought a locket for my daughter, she loved it! Wore it for one day, the picture dislodged from one side and when she got home went to see if we could reglue it and the other side popped out. Called the company after a huge hassle, sent another. She wore it FOR ONE DAY again and the locket fell off the chain. She went to go take her necklace off that night and there was no locket, it had detached for the little claw that holds it to the necklace. She is devastated. So 2 lockets, both broke and the one we can't still find. They won't do anything because I don't have a picture (it's missing). So we are out over $100. DON'T WASTE YOUR MONEY PLEASE

UPDATE- ONLY AFTER MY 1 STAR REVIEW DID I GET SOME MOVEMENT ON MY DISSAPPOINTMENT. THE COMPANY DID RESEND YET ANOTHER LOCKET. MY DAUGHTER JUST RECEIVED IT AND HAS NOT WORN IT YET. IF SHE GETS LONGER THAN 6 MONTHS (WHICH I HOPE LONGER) I WILL CHANGE MY REVIEW STARS TO A 3 OR 4

Do. NOT use this company pick another company late item Expensive poor quality

Do not buy from this company. I bought photo charms in 2023 and they are completely faded. They will replace them but you have to pay to ship them back, pay to reprint the picture and pay for shipping. Their quality does not last, DO NOT BUY.

PicturesOnGold.com (POG) has so much potential to be a truly spectacular jeweler because they allow their customers to highly customize their orders, creating incredibly sentimental pieces, as I did. Unfortunately, however, the durability of their lockets is abysmal (and lockets are meant, by design, to be opened and closed), as was POG's warranty service.

If you don’t want to read the evidence below, the take home message of this review is that you’ll probably regret it if you purchase a locket from POG. I can’t speak to their other pieces, but if you ever need warranty service, you’ll probably regret that too. I did.

Timeline and brief, factual, details (unfortunately, I can't attach photos to this review) taken directly from emails:

12/13/23 – I ordered a customized “Daddy’s Little Girl” laser-engraved ¾-inch sterling silver heart locket with an additional laser engraving on the back, two color engravings on the inside, and a garnet on the bail, for my daughter.

12/22/23 – I ordered a blank 1-inch sterling silver heart locket customized with two color engravings on the inside for my mother.

1/27/24 – I ordered a fully customized 1.25-inch sterling silver heart locket which is laser-engraved on the front and back, two color engravings on the inside, and a garnet on the bail, for my daughter.

2/17/24 – The clasp on the 1.25-inch heart locket broke, 1-year guarantee service was requested, and shipping to/from was paid by POG. It was frustrating, however, that I provided both photographs and the original order confirmation email in my warranty request, which included all information they needed (i.e. Order #), yet they asked for them in their response.

2/26/24: The replacement 1.25-inch heart locket arrived, but it wasn’t what I ordered because it didn’t have a garnet on the bail. I emailed them, included a photograph of the old and new lockets next to each other showing that the replacement didn’t have the garnet, and in their response they requested a photograph – again.

3/14/24 – After pinging POG several times, they finally sent me a prepaid shipping label.

3/20/24 – They finally shipped the 3rd 1.25-inch replacement back to me.

5/13/24 – The color engraving on the right side fell out of the 1.25-inch heart locket and 1-year guarantee service was requested by email (with a photo attached). POG’s response requested a photograph (again).

5/17/24: I pinged POG for a response.

5/20/24: Response received requesting clarification of information provided in my original email. POG also stated that I had to pay for shipping because it had been more than 30 days since purchase (that wasn't on their website then, and still isn't even now). I objected.

5/23/24: They insisted, so I begrudgingly paid for shipping.

6/11/24: 1.25-inch heart locket was finally shipped back to me.

2/15/25: The clasp on the 1.25” heart locket broke again, 1-year guarantee service was requested but denied due to the warranty having expired.

I had the 1.25-inch locket repaired locally – and repaired well – with a lifetime guarantee, no shipping charges, and no frustration.

You really don’t want to do business with PicturesOnGold. Trust me.

Picturesongold was one of the best companies I have dealt with in years. The gold metal I ordered was beautiful, engraving was perfect. I had received a discount and paying with amazon I did not receive it. I questioned this and they continued to make sure i was refunded the discount even after I received their product. Great company and I plan to use them as much as I can.

I recently purchased the Heart 2-Page Locket from PicturesOnGold, and I couldn’t be happier! The craftsmanship is truly outstanding—the engraving is intricate and beautifully done, adding a personal touch that makes it feel extra special. The photo quality inside the locket is crystal clear and vibrant, capturing every detail perfectly. It’s the perfect keepsake to hold my most cherished memories, and I’ll treasure it for years to come. Highly recommend for anyone looking for a meaningful, high-quality gift!

I am very happy with the quality of the products but sorely disappointed in the customer service. I ordered 21 sterling charms with jump rings and two 14k charms with bails. My order arrived with all jump rings. When I called to get a return authorization the service rep denied it and said "You ordered it that way" when the receipt showed I very clearly did not. I had to call in again, my return was approved and they sent a prepaid label and then correct gold bails after they received my return. Other than the unpleasant experience with customer service I am very pleased with a beautiful product that I enjoy wearing.

I am happy with their service on my zippo engrave. Price is reasonable too. Would definitely do business again.
They are nice to work with, accommodated all my requests on changing color of the picture.
Can’t ask for more (Thi Ngo)

Had an issue with a product, they fixed it and sent me a replacement for free. Good quality locket and engraving.

I recently purchased the Heart 2-Page Locket from Picture on gold, and it exceeded my expectations! The engraving is precise and beautifully done, while the photo quality inside is sharp and clear. It’s a sentimental piece that holds my most precious memories close to my heart. The customization process was easy, and the locket arrived quickly in a stunning gift box. I highly recommend this for anyone looking for a meaningful and personalized gift!

Absolutely Stunning Locket!

I recently purchased the Heart 2-Page Locket from PicturesOnGold, and I couldn’t be happier! The craftsmanship is outstanding—the engraving is beautifully detailed, and the photo quality inside the locket is crystal clear. It’s the perfect keepsake to hold my cherished memories.

The ordering process was simple, and I loved how I could customize it exactly how I wanted. Shipping was fast, and the locket arrived in a lovely gift box, making it even more special.

If you're looking for a high-quality, personalized locket, I highly recommend this one!

I’m very happy with the locket I purchased. My pup’s photo is easy to see and just a perfect size in the locket.

I purchased a personalized Gold locket through this company on Amazon. I wanted to take the time to write a review for them because they gave me outstanding customer service! I purchased the locket close to Valentines Day and it arrived on time, It was a gift for my grandmothers 85th Birthday. When it arrived the envelope had some damage and the locket was missing I notified the seller and Amazon immediately. I emailed the customer support rep directly and they responded very fast and was able to send me a replacement next day. It arrived just as expected and the gift was much appreciated by my Grandma. Very satisfied with the purchase and commend them for their excellent customer support.

Our favorite products!! The quality is outstanding and top of the line. We received the items so fast and are happy we use Pictures on Gold for all of our jewelry.

Ordered a locket for my girlfriend with picture of her mother inside as she recently passed. Received locket with chip and cracked photo. I sent it back for a refund and then was offered a 15%discount and another locket was to be sent. Well as of today 2/27/25 Have Not received anything. Stay away this is the worst experience I have ever had .will file complaint to try and get my $184. Back as of now having nothing except a headache. DO NOT USE THIS SITE YOU WILL BE SORRY

Purchased a necklace and pendant for my son for Christmas. Necklace broke within days. They sent us a new one which also broke within days. They will not refund but only offer store credit. Why would I want to buy more of their low quality product? STAY AWAY!