PicturesOnGold.com Reviews 

What they advertise is NOT what you get.

This company (also goes by AliviaDanny) is a SCAM. They sell garbage lockets and their laser engraving DOES NOT look like what is advertised. It is a joke. I had them replace the locket and the second one looked just as bad...and after a month it started tarnishing and the little diamond on the front popped off...and it wasnt worn that much.

Customer service was a NIGHTMARE. They couldn't track with me at all...I had probably like 30 plus emails back and forth. Sometimes they would respond as if I was a new person with an issue...and I would ask them to read the thread...It was a mess to deal with them to replace my first locket and the after I bought the second one (the replacement they "fixed") it looked just as bad- they kept saying oh send it back and we'll fix it- but you can't fix what is already shoddy quality. Anyway I kept pressing them for a full refund and I returned both lockets-that took weeks and they said the refund was coming and it was only a partial since they have a melting or re-stock fee on engraved products. Now that make sense but when the locket picture is dull and not vibrant (as they advertised) and the locket is falling apart and tarnishing - thats not okay. I'm not paying to be duped.

so after a month and a half of back and forth -I contested it on my credit card and got my money back....THIS COMPANY IS TRASH STAY AWAY! Don't waste your time with them I can't believe they are still in business!!

I wrote a one star review detailing the horrible experience I had with this company about two weeks ago. The company responded detailing how I should reach out so they could rectify the situation immediately.

Well I reached out to the person I was told to and they had no idea what I was talking about. They wanted me to explain the issue and situation from the start, despite having done so with another associate for over a month and through over 20 emails.

This shows this company doesn't care and will say anything to off put negative reviews. I was one of the lucky ones and got my money back. (not by the company but by bank/creditor). So again, DO NOT TRUST THIS COMPANY!

EDIT*** 03/6/2026. Their response below shows they dont even read the negative reviews to begin with. I mentioned more than once in my original review and this one I was already refunded my money through my creditor. Now they want me to tell my bank to reverse that?? Why for more games? To keep the product i returned and my money? SHAM OF A COMPANY!!

I was a little worried about ordering on short notice but the package was delivered on time and correct. I ordered a name necklace for my daughter and she absolutely adored it.

Have attempted to resolve my issue with this disreputable company on multiple occasions. There lack of providing a valid resolution is incomprehensible. As a public service announcement...purchase absolutely nothing from this company...my order number was/is 1247378. Worst buying experience of my lifetime!!!

Order never arrived and then when I called they gave me the round around blaming Amazon delivery issues. It’s been over 30 days and I still haven’t received a refund for my lost order
I’ve placed numerous emails to resolve the issue and calls

Recently ordered the St Michael protect us bracelet. Received and love it!!
However company needs to be very clear about shipping! Package was shipped via Amazon there is no indication on order form under “shipping”

Absolute scam of a business. They charge ridiculous prices and the item is cheap and I’m not sure if it’s even real gold. I called several times to return and they say they will call me back and never do. SCAM

This is my second review to warn people not to order from this company. My Dad passed away in October, so I order jewelry with his fingerprint for xmas gifts. I never received the order. After four phone calls and two emails to the company I was told Fed Ex picked up the jewelry but does not show it was delivered. They opened a claim with Fed Ex. The claim with Fed Ex was closed on 1/29/26. I was told they would issue a replacement. It is now three weeks later, 2/19/26 and I still don't have my replacement. I have sent several messages to find out the status of my replacement. I have been told they will provide an update and the tracking information for the replacement by the end of the day or the next day, but I have not received any update as of today.

I ordered an engraved locket and necklace. The locket is beautiful! The necklace, however, broke after a couple weeks. I emailed customer service multiple times and it took a while before someone responded. I was told that I would have to pay $50 to have the necklace fixed. After spending hundreds and poor customer service, they should’ve just sent me a necklace. Instead, I’m going to purchase a necklace elsewhere due to the quality of their necklaces.

Asked to change my delivery address and never was changed so I did not receive my product.

Name appeared a bit smaller than expected.

The jewelry was described perfectly, was of a good quality, and was inscribed beautifully despite being small. Love it! The company y is very reliable!

I had 2 separate orders 1 being $124.43 order #1247406 which was for engraving, pictures installed in locket and an 18" Sterling Silver Chain. The 2nd for $151.43 order #1249504 was the purchase of a Sterling Silver Heart locket. The 2 orders were to be combined and sent to me. I only received the locket bare with nothing on it. Pictures of Gold refused to refund my $124.43 for a service I paid for that they did not provide.

I am still waiting on a refund for my necklace I sent back. No one will call me back. I have called and spoke to Rose and Mary. I was told supervisor Rein would call me back. Never has. Poor customer service.

I don’t think you actually used my son’s thumb print. It was shipped within 2 days of my order in an Amazon prime packaging.

The pendant was cheaply made, could not see the fingerprint very well either. I have bought from other company and was very happy with their product for a cheaper price.

I’d leave Negative stars if it was an option.

I am writing to formally document my unresolved dispute with Pictures on Gold, (Alyvia and Danny, Heartsmith, Sacred Medals) regarding a defective product and the company’s failure to provide an appropriate remedy. This company has multiple names that they go back and forth between to cover their fraudulent business. (listed above)

In December, I purchased a personalized bracelet from this company as a Christmas gift. Upon delivery, the bracelet was defective and arrived broken. I promptly contacted customer service to report the issue and requested either a replacement or a refund, consistent with standard consumer protection expectations for merchandise that is damaged upon receipt.

At the company’s direction, we returned the defective bracelet and have retained full documentation of all correspondence, return authorization details, shipping confirmation, and proof of delivery. Despite complying completely with their return process and allowing ample time for resolution, as of February 7th, we have not received a replacement product or a refund.

Multiple good-faith attempts have been made to resolve this matter directly with the company. However, no satisfactory resolution has been provided. We are left without the product and without reimbursement.

Retaining payment for merchandise that was defective upon delivery and subsequently returned raises serious concerns regarding basic consumer protection standards and acceptable business practices.
Do NOT buy from this company!

I have been buying personalized photo jewelry from PicturesOnGold for over 15 years and every piece is beautiful and exquisitely made. Every order arrives quickly and packaged beautifully. I love PicturesOnGold!

I will say they shipped fast and that is the 1 star…..
Aside from that. I reach out to them 15 minutes after I received my order of 3 saint peregrine medals with chains.
They are quick to tell me No refunds… but drag their feet on everything else. I explained the medals were rough and would scratch someone if they attempted to wear it. Also the chains were the wrong size. They asked for pictures I sent them. We went back and forth 4-7 times . I offered to send them back and they can look at them and see what I’m talking about and look at the chain size. They requested more pictures. Then asked what my time frame was . Well I said sooner rather than later as they are gifts for 3 friends dealing with cancer… they just Enjoy PROCRASTINATION!!! They are fast to send…. None existent in value and quality control… after dealing with back and forth I have decided that as I have to deal with my own battle. I don’t need to waste precious time with a company that does NOT in anyway back their products, or their Quality or their word… So I hope they enjoy money made in a filthy way of cheating their customers out of money for substandard product, and lack of quality control or ethics of their own words that they would make it right…
So so disappointing….
Order Number #1245798
Order Date January 09, 2026

I received a phone call from PicturesOnGold regarding my order. The lady was very nice, she listen, look into the problem and I will received my order soon. Thank you very much for the fast respond.