PicturesOnGold.com Reviews 

I ordered a photo locket of my deceased father for my mother. When I received the locket, it was scratched and the locket wouldn't latch, falling open when it was worn on a chain. I have called and attempted to leave a voice mail but it was full. I emailed three times with no response. This place is a scam praying on vulnerable people like my grieving mother.

On November 11, 2025, my sister ordered a personalized locket necklace from Pictures on Gold for my 16-year-old son. He had saved all of his earnings to surprise me with a meaningful birthday gift, which made this order especially important to our family. Unfortunately, the locket arrived with a severely distorted photo—one of my son’s faces was completely missing. I immediately sent my sister photos of the issue, and she contacted the company. They provided a FedEx label for repair.

Before sending it back, I called customer service to request an exchange instead of a repair, given the poor quality and sentimental value. I was told I could choose a replacement within the credit limit, so I selected a heart-shaped pendant with updated photos and engraving. I then returned the defective locket.

On November 24, 2025, I received the package expecting the new pendant. Instead, the same original locket was returned to me—partially broken—and only part of the new engraving had been added to the back. No corrected photos, no replacement, and the item was now damaged.

On November 26, I contacted Pictures on Gold requesting a refund. While I'm aware they have a no-refund policy on personalized items, this situation involved two separate mistakes on an emotionally significant gift. A supervisor was supposedly notified, but later that day I received an email from someone named John denying the refund outright.

This is completely unacceptable. First, they produced a distorted locket. Then they returned the same item in even worse condition with incorrect engraving. Pictures on Gold has shown no regard for my son’s feelings or the hard-earned money he spent to create something special for me.

I have filed a complaint with Consumer Affairs and The Better Business Bureau.

I ordered 2 custom lockets. When my package arrived I found only 1 locket with someone else’s picture inside. I’ve sent multiple emails regarding the mistake and options for a refund or my order to be remade and to have expedited shipping since they were Christmas gifts. I have not heard a word back from them as time creeps closer to Christmas. I spent over $200 for these as well. Poor customer service.

I bought a pendant of a picture of my deceased father from this company. I received a tiny charm with the picture of my dad that looks like he had lipstick on. I was told to return it back so they can redo another one. Why don’t the company send me the return label . I don’t recommended you buying a thing from Pictures On Gold. I purchased from Shein a picture on silver charm for $2.45 and the picture of my dad looks clear and good. This tells me a lot.

Ordered my daughter in law a locket with pink rose on the front. Received it and looks like a 4 year old painted it! Even the leaves were painted pink!! The engraved line was on top of the flower instead of beside it and was a mess!! $200 for this! Reading all the reviews makes me feel sick!! Wish I could put a picture of what it was supposed to look like versus what I got, you would truly be shocked! I will update this review with outcome, I have placed the complaint, and sent pictures as requested. I DO NOT want it replaced, but a refund, as any company that would send out a piece that looks like this, I have no faith in at all!

Received my 14k solid gold Celtic cross with my husbands finger print. What a piece of crap. Looks like I bought it at a dollar store. It gives the measurements for height and width and then says the height is the height of a half dollar. It is about as thick as a sheet of paper. I paid $474.00 for this piece of crap. Called them and they will replace or give store credit. Why the hell would I want another piece of crap. They will not refund. I can’t say it enough SCAM, SCAM,SCAM!

Update: they received my return of the incorrectly done item on 11/5. I followed up on 10/3 for an update since I hadn’t heard anything. They were going to check with their production team and get back to me. It’s now 10/7 and I haven’t heard anything. I called to get an update and received the same spiel. They will “escalate” this and “follow up with the production team” to get this “sent out tomorrow”. I’ve heard this spiel several times and still have not received my order from SEPTEMBER. I asked where I could request a refund if I do not receive the tracking number by tomorrow and they said “a refund isn’t really an option” and to just “call back tomorrow” if I don’t receive an email with the shipping information. So, if I don’t receive these cufflinks, I still won’t receive a refund. That’s theft.

They would get my money while I’m left with nothing and their customer service gives me the run around so that I can’t get what I ordered, payed for, and followed up about for the past 4 months when their whole promo is about getting your orders within a week.

I ordered a St Michael medal engraved and express shipping. I called immediately and canceled the order. I was told it went to production and she cannot cancel. I told her to please cancel there is no way that this order went that fast to production. She said they are making this order and there are No Refunds.I called my credit card company after I hung up. As I was talking to them I got an email that the order had shipped and will arrive Wednesday. Funny it is 9 pm on a Sat night, if this is true what she said I should get this no later than Monday with two day shipping. I called them back and wanted to talk to her supervisor and she said no one was there. I asked for her last name she said No last name!! If they stand by their product and have no issues with their policy why not give me your last name. This company is a scam do not do business with them. Buyer Beware, They will not cancel an order right after it was placed. The credit card company said since it say no refunds on their website this might be hard to dispute. Next I will file a complaint to the Ohio’s Attorney General, not sure if they can do anything but at least they will be aware of all the complaints this company has against them.

I received the generic reply to my complaint. If they would have read the complaint they would have realized I did not receive their product yet. I called and tried to cancel the order, and they would not let me. There is nowhere on this site that states no cancellations. Mary tells me it is on there. So, you cannot cancel and you cannot get a refund!

I received the medal on Wednesday. This is a five and dime medal, paper thin, St Michael is distorted you cannot make it out. The chain I paid $35 more for, is to big. The latch will not go through the loop on the medal. What garbage they sell. This place will close up soon with all the complaints and move on under a new name.
After filing a complaint with the BBB, they replied and I received a full refund. Thank you

I will start by saying the customer service reps were pleasant. Other than that, I don't have much positive to say. Buyer Beware!
I purchased a pendant which was definitely not what I expected. The picture made it appear more pillow shaped, but the back was concave. This is where it's engraved. The engraving is definitely small & can be difficult to read. But I guess they're working within the constraints of the size.
The real issue came into play with regard to the chain. I ordered the pendant in sterling as opposed to stainless. It includes an 18" chain. I could upgrade the chain, depending on length, for $34.95. I ordered 20". What I received was an 18" stainless chain, as well as the original chain on the item. (This is unclear when ordering).
I contacted them immediately. They requested pics next to a ruler. I complied. I was then told it had to be reviewed. It was a gift & I let them know from the beginning that I needed it asap.
Eventually, they sent the replacement with instructions & a plain white envelope, pre-addressed but not postage paid, to return the original Item, (wrong on 2 counts, incorrect size & NOT sterling!), at my expense. This really annoyed me. It doesn't matter how nominal, the fee. IT WAS THEIR MISTAKE! I finally received the replacement, which was very thin & flimsy. I contacted customer service immediately to initiate a return, well within the 30-day policy as I had just received it.
This process took multiple calls, much of it spent on hold, as it had to "be approved". Why? It's your policy. Multiple channels are needed for a standard return? I returned both items together with insurance, tracking & delivery updates.
I contacted them once it had been delivered to inquire about my refund. Again, it was going to take several days, as it had to be reviewed. Finally, I was credited, but only the purchase price not the tax. I called again & had to explain the nature of how that works. The tax should have been $2.45, I was eventually refunded $2. I wasn't calling again for .45c. I would neither do business with them again nor recommend them ever. You can find better quality of what they're selling at the mall or your local jewelry store. That's what I did for the chain. I ended up with better quality & 2" longer for the same price!

If I could give a zero I would. Terrible quality and false advertising with pictures that do not match product quality. Do not order

I ordered 3 lockets with pictures and engraving (close to $400).

In order to proof, you have to PAY but can leave notes at the end and trust they do a good job. Two out the 3 received were horrible.

One the verbiage so small on the locket you would need a magnifying glass to read it. Could have easily adjust the words per row and increased the font.

The 2nd was on a keychain but the spacing between the verbiage was unnecessary and made it look unprofessional. An easy fix by adjust the spacing and reducing font to fit into the space which is what I requested in all my notes at the end.

They don't follow your notes - and you have to pay for a proof.

12/9/25 emailed 3 times and called several only to be put on hold and never picked up.

12/16/25 I have called twice and messaged multiple times with still little help. The customer support is lacking as well.

I ordered a st Florian cross for my fiancé for Christmas. I paid almost $700 for this cross. Thinking it was gonna be thicker than it was. ITS PAPER THIN. the words on it are very unclear! I could’ve paid for a 100$ one and it look much better then the one I received. I called the number and pressed 4 for returns. And their mailbox was full. So I decided to call another extension and finally got a hold of someone. Just to tell me I can’t get my money back I can only get store credit. But after I go through the process. NEVER EVER BUY FROM THIS SITE.

I lost my husband 😭,I didn't know they the funeral home had his fingerprints until a couple of days before was in a emotional mental state. I wanted to use my own locket which inside has loved ones pictures and i wanted my husband's thumbprint put on the back of my locket, but was told to find a local jeweler that does might be hard,So being in a emotional state I did order a piece of jewelry on a Saturday1 1/2 days later,on Monday early morning i emailed them to cancel my order,I heard absolutely nothing back, There is no way they had my order ready between Saturday & Monday. I emailed again with once again no response,Now I'm stuck having to pay for something i ordered in a emotional state of mind! UPDATE WELL since I wrote this review, they said they would reach out to me,Well NO1 has,just like NO1 did when I tried to cancel my order within a day and 1/2 This has caused me so much stress!!

make sure you read the fine print on returns.

"Almost all of our jewelry is made to order or personalized, which means these items are non-refundable and non-exchangeable. This includes, but is not limited to:

BASICALLY EVERYTHING THEY CLAIM TO MAKE

Their return policy also states (differently when they're on the phone by the way) the product must be returned within 30 days of delivery...keep in mind, their customer service keeps you occupied for over 30 days then they hit you with, "its past due the original delivery date, sorry we can't help you".

this company is definitely shady. Originally I purchased a St James medal on September 25th, I got stuck with a paper thin piece of gold worth approximately $35 that I paid over $300...the customer service had been ongoing until recent, my 30 days is up, live and learn, don't buy from this company, the website is MUCH different than what you will receive.

update 3/4/2026...the customer service reached out to me after this original review was posted and told me someone would get back to me about a return and making this right. Too much to expect, NEVER happened still stuck with the piece of tin and I'm still out $300+

Received my purchase today and I must state how disappointed I am. Upon opening the package the initial visual was “what a cheap cardboard box for the money I paid”. Looked like something bottom of the barrel costume jewelry would be presented in. I ordered white gold and it looks sterling silver. I will never order jewelry online again - the only way to be sure of the purchase is to know the company or go lay your eyes on the product.
Dec17th update I contacted Customer Service 5 times to resolve the issues and get a refund. The website stated a refund on non- personalize items and their voice systems state press #4 for returns / the CSR stated they do not give refunds. They did offer store credit which I did not want . The product I received from this company was not satisfactory why would I want to be disappointed any further. My suggestion Buy Local.

I ordered a baptism medal with engraving on the back. II opened it and was shocked..then I laughed. I couldn't believe they even sent it out. The medal isn't legible at all. It looks like clumps of silver dropped on a pendant. I asked to return it for a refund. The response was, you can order something else, we will charge you an exchange fee and the difference between the cost of original medal and new one and then I have to pay for shipping! So they want me to give them more money??? At this point, it's ridiculous. Then I offered to sell it as 'melt silver' to a jeweler here. This medal weighs oo.o2 grams. Worth about $3 in silver. I spent $114. What a fool I am to have done business with this place. IF YOU ARE CONSIDERING BUYING FROM THEM, TRUST ME DON'T!

I ordered a tie tack in 14k gold and received a lapel pin. The company would not make it right to the proper depth for the piece to used as a tie tack as it was supposed to be. Very poor costumer service and the company did not take accountability. The piece was very thin and flimsy. I turned it in for scrap gold since th company did not resolve the issue and drug their feet.

My order was supposedly delivered by Amazon Shipping on Ocober 16th, yet it never was. I filed a claim with PicturesonGold, which they told me 3 days later that it was denied by Amazon Shipping. They then filed an appeal. This has been ongoing for 3 weeks now and there has been no updates. They said an appeal typically takes a few days and nothing has changed. They would not issue me a replacement for the item so I contacted my bank and filed a claim with them to get my money back. Go to Etsy to purchase anything similar to these items. Don't waste your time.

Ordered a sterling silver police badge pendant engraved with a badge number and state seal. The pendant was delivered quickly (within a week) and the engravings were to specs, but the entire chain and pendant felt very flimsy. Didn’t really feel like silver, felt more like tin or even a heavy plastic. It has a few 925 stamps so I’m willing to trust that.

My biggest issue with this product is that when I opened the box for the first time, I noticed that the paint in some of the engravings had rubbed off, and one of the letters was dinged and scuffed to the point where it was unreadable.

I can’t give this product a one star because like I said, it did arrived on time and is to specs, but I really do need to get this redone or replaced. It shouldn’t be THIS damaged right out of the box. And no cert of authenticity? Not even any sort of nice little pamphlet to go along with my $260 chain and pendant telling me how happy they are to have me as a customer, or how great my new jewelry is? Just an unmarked box in plastic bag packaging.

I think your product is really cool. I also haven’t seen too many other places out there who do an LEO badge pendant that looks as good as this, but please, we have to make sure that the product is delivered to the customer in better shape than this.

I look forward to communicating with support to try and get this rectified.

Prior to ordering a customized dog tag, I emailed this company to confirm they could add pictures of my two daughters, one on each side of the dog tag. They agreed that it could be done, asked to review the pictures and I placed the order including the pictures online. In the same email chain they confirmed having received the order with the pictures and informed there we no issues and they would process accordingly.
What I received was a dog tag with both pictures poorly merged together on the front on the tag, the back remaining blank. With a stream of emails clearly confirming they understood my request, they proceeded to accepted the order, review the photos and are now trying to charge me a second fee (albeit at a very minor discount vs the original cost) for another dog tag plus shipping. Using their own email confirmations, it’s clear they are in error.
Rather than continue to argue over this, I have filed a dispute with my credit card company. I’m not sure what else could have been done as I communicated very clearly prior to placing the order and again once the order was placed with affirmative responses from them each time. Should there have been any question, I would assume they would have reached out as we were already in open communication through several emails. It doesn’t surprise me that the negative reviews are rather consistent on this company. Disappointing and frustrating!