Piglet's Pantry Reviews 

993
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and delicious taste of the products, often highlighting the freshness, variety, and excellent packaging. Many people appreciate that items arrive well-preserved with ice packs, ensuring their condition. Consumers also frequently commend the easy ordering process and the overall exceptional service provided by the team. However, some customers noted issues with the delivery service, including delayed or failed deliveries and poor handling by drivers. A few other people also felt that the online ordering process could be problematic, experiencing website glitches, payment difficulties, or a lack of order confirmation. Though some found the product quality or size disappointing, describing items as dry, unpalatable, or smaller than expected.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many consumers praising the delicious taste and high... See more

Quality

People report positive experiences with quality, with many reviewers consistently praising the excellent... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers experiencing significant... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction, praising... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing dissatisfaction due to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time ever we were disappointed with the afternoon tea for 2 box Cakes looked promising however didn’t deliver on flavor, the gingerbread only seemed to be present in the crumb topping- blue ici... See more

Company replied

Rated 3 out of 5 stars

I've recently placed an order for a Valentines afternoon tea. I love their food and can't fault delivery but the website is really customer unfriendly. It took 3 attempts to actually put my order thro... See more

Rated 5 out of 5 stars

I ordered afternoon tea for my dad’s birthday. Unfortunately the delivery company let me & Piglets Pantry down & didn’t deliver when they were meant to, meaning the tea was spoiled. However, the wo... See more

Company replied

Rated 5 out of 5 stars

Ordered a Vegan afternoon tea in November for a December delivery - it came promptly on the specified day. Upon opening it was packed well and looked fantastic. The items were all delicious - my favo... See more

Company replied


Company details

  1. #42 of 46 best companies in Bakery
  2. #42 of 44 best companies in Catering food and drink supplier
  3. #82 of 85 best companies in Food Manufacturer
  4. #11 of 12 best companies in Wholesale Bakery

Written by the company

Award-winning sweet and savoury bakery based in Sussex. Meat, vegan & veggie options available for UK-wide home delivery.


Contact info

3.8

Great

TrustScore 4 out of 5

993 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(993)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Given as Birthday Present

Great food,plenty of it,fresh,delivered into my hands,straight into the fridge ready for tea the following day. There was enough left for a good snack the next afternoon,will be ordering again.

29 October 2025
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Reply from Piglet's Pantry

Delighted to hear you enjoyed the food and that there was plenty to enjoy the next day too! Thank you for your kind words and support.

Rated 5 out of 5 stars

Great customer service and products.

Great Halloween cookies and thank you Amecia for the great customer service and personal touch. I highly recommend Piglets Pantry.

29 October 2025
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Reply from Piglet's Pantry

We’re so pleased you enjoyed the Halloween cookies! Thank you for your lovely feedback, we’ll be sure to pass on your kind words.

Rated 3 out of 5 stars

I was a little disappointed on the size…

I was a little disappointed on the size and quality of my afternoon tea box. Very edible but size of quiches and scotch eggs was disappointing. Cakes were quiet small too. Was ok flavours but nothing special for the money paid.

4 November 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your feedback. We’re sorry to hear the portion sizes and flavours didn’t quite meet your expectations. We truly value your comments and will share them with our bakery team to help us improve.

Rated 3 out of 5 stars

The savoury afternoon tea was ok

The savoury afternoon tea was ok. The sausage rolls were delicious but the other items were just ok nothing special in my opinion.

29 October 2025
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Reply from Piglet's Pantry

Thank you for your feedback. We’re glad you enjoyed the sausage rolls and appreciate your honest thoughts on the other items. Your comments help us continue to improve our offerings.

Rated 1 out of 5 stars

Not impressed

The food arrived at 8:30, even though we ordered the food the week before. The driver left the box on the floor outside near the mail boxes....it's a public area. I was not impressed by the food. It looked off. the cakes went in the bin. I will not use this company again.

29 October 2025
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Reply from Piglet's Pantry

We’re very sorry to hear about your experience. All our food is made fresh the day before delivery and is sent with ice packs to keep it cool in transit. Our delivery window is 8am–8pm, and if a delivery arrives outside this time, we ask customers to contact us at info@pigletspantry.co.uk so we can assist. We take feedback like yours seriously and are reviewing with DHL regarding the late delivery.

Rated 1 out of 5 stars

Bad customer service

The computer system was down, so you took my order over the phone.
You took down the wrong house number, so the order went to the wrong house and never arrived.
With your poor customer service the order was never replaced, as you blamed me for not reading the confirmation.
My Uncle and Aunt did not receive their anniversary afternoons tea, which they waited for, so all in all a very unhappy experience.

25 October 2025
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Reply from Piglet's Pantry

We’re sorry to hear about your recent ordering experience and understand how disappointing this must have been. When taking phone orders, we always ask customers to check their confirmation in case any details were misheard. We’re reviewing our process to prevent this happening again.

Rated 5 out of 5 stars

Lovely

Lovely, fresh and well packaged

29 October 2025
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Reply from Piglet's Pantry

Thank you for your 5 star review!

Rated 5 out of 5 stars

Fantastic products

We were not sure what the quality would be but this exceeded my expectations. Packaged brilliantly and I knew exactly when it was being delivered. Everything in it is top quality, would definitely order again.

29 October 2025
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Reply from Piglet's Pantry

We’re so pleased to hear your order exceeded expectations! Thank you for your lovely feedback, we’re delighted you enjoyed everything and look forward to your next order.

Rated 1 out of 5 stars

HUGE RISK OF NONE DELIVERY 3rd failed delivery in 4 months

Update 17.31 3rd Nov they’ve turned up 4 days late. Despite the box saying fresh produce don’t deliver after 31st Oct. And despite the ‘fragile’ label, they’re smashed to pieces. Unrecognisable. Heartbreaking for my grandsons.

Update to response

3RD FAILED DELIVERY. Others were NOT ‘received successfully’ as well you know it.

Update. 2nd Nov. Called Piglets Pantry. Totally unconcerned as most of the deliveries ARE delivered. I don’t matter as most get through. They can’t do anything about it as not prepared to deal with DHL. 3 failed deliveries out of 4 in 4 months clearly isn’t enough.

Unfortunately I’m going to have to give up using this company, certainly until they stop using DHL, and definitely not for a special day or surprise.
3rd time in 4 months they’ve failed to deliver. Yes, piglets pantry are apologetic and offer to redeliver. But I’m a disappointed Grandma who now has two disappointed grandsons who I’d hoped would love the Halloween cupcakes I’d arranged to be sent to them. Halloween is one day a year.
How do we know that DHL staff aren’t eating the goods? The box is recognisable and u was told if they don’t deliver they have to destroy the goods. How do Piglets Pantry know this has happened.

31 October 2025
Unprompted review
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Reply from Piglet's Pantry

We’re truly sorry to hear about your recent experience and completely understand how disappointing it must have been. We take every delivery issue seriously and are genuinely sorry this has happened more than once.

While most of our deliveries do arrive safely, we know that doesn’t make up for the times when they don’t. We can see that your past deliveries have been successfully received, and we’re sorry this recent one didn’t go as smoothly. We are actively reviewing our courier partnerships and working hard to improve reliability.

We’ve processed a refund at your request, and we’re sorry that this experience has left you disappointed. Please know that your feedback has been shared with our team and will help us continue to improve our service.

Thank you for taking the time to share your experience.

Warm regards,
The Piglets Pantry Team

Rated 5 out of 5 stars

We were really very pleasantly…

We were really very pleasantly surprised.
Our afternoon tea came, beautifully packed, complete with cool packs still icy.
And, of course, the most important thing is the food. It was excellent! I think the sausage rolls are the best ever! (Loads of sausage!). Everything was delicious and plenty of it.

21 October 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review and feedback. We’re so pleased you enjoyed your afternoon tea!

Rated 5 out of 5 stars

Amazing cakes and well packaged

We had a voucher for Piglet's Pantry and ordered the food to be delivered today. Ordering was an easy process and clear about what you can get and the prices. The afternoon tea was delivered today and everything was so well packaged and presented. The cakes were amazing and not at all dry (which i was worried about). I'd definitely use them again for myself or even as a gift for a loved one.

21 October 2025
Unprompted review
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Reply from Piglet's Pantry

We’re so pleased you enjoyed your afternoon tea and found the ordering process easy! Thank you for your lovely feedback, we’re delighted you’d choose us again.

Rated 5 out of 5 stars

Afternoon Tea for the Family

Received a 'Buy A Gift' voucher and found this company that offered Afternoon Teas at home. Paid a bit extra to upgrade to a larger tea. Ordered it well in advance of when I needed it as an 'arrival treat' for when we got to our UK holiday destination. Got emails the day before and on the day to say it had been prepared and was on its way. Packaging was just gorgeous (and very well thought through) everything arrived pristine, it really felt like we'd received presents! Very well designed and planned. And everything in the box was delicious and very high quality - sausage rolls, quiche, scones and cream, gingerbread shapes, 4 different loaf cakes. Will definitely order again.
Received a call the day after delivery date as there was a mix up and the Piglet's staff thought we hadn't received our order; full marks there too, as it could have been a difficult conversation if we hadn't received it and they were fully prepared to sort out any potential issues.
Who'd had thought an afternoon tea could bring so much joy and satisfaction!

17 October 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review. Delighted to hear your afternoon tea arrived perfectly and brought so much joy! We really appreciate your kind words about the packaging, quality and our customer service team.

Rated 5 out of 5 stars

We had our first vegetarian savory…

We had our first vegetarian savory afternoon tea and I can honestly say it was DIVINE, so so fresh and the flavours were sublime, we really did not want it to end. When I called and spoke to Laura she was so so helpful and explained it all to me, so thank you Laura and all the bakers who make the tea up. I would 100% recommend Piglets Pantry and cannot wait to get another one.

15 October 2025
Unprompted review
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Reply from Piglet's Pantry

So happy to hear you enjoyed every bite of your vegetarian afternoon tea! Thank you for your lovely words about our team, we appreciate the feedback and review.

Rated 5 out of 5 stars

I used Piglets Pantry as it was a present to myself.

I used Piglets Pantry as it was a Groupon deal and always wondered what they were like.
I tried to order online, but the web site was not working properly, so I went old style and did the order by phone, which was so easy, and arranged a delivery date.
The parcel came on the day as arranged and wow, what a feast.
All looks delicious, perfectly packed and with storage and reheating instructions.
Thank you Piglets Pantry, I will certainly be using you again.

15 October 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We are delighted to hear you enjoyed your Piglets Pantry experience and appreciate your support!

Rated 5 out of 5 stars

Omg amazing looks and packed too…

Omg amazing looks and packed too perfection .
I brought an afternoon tea package
Can't fault anything about this come cold with ice packs looks perfect ideal for a gift or a treat for yourself even comes with tea bags so well thought out

14 October 2025
Unprompted review
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Reply from Piglet's Pantry

We’re so pleased you enjoyed your afternoon tea, thank you for your feedback!

Rated 5 out of 5 stars

Great value and scrumptious

My parents loved their afternoon tea… described it as being delicious and plentiful. Delivered on time and a great price too. Thank you Piglet’s Pantry.

8 October 2025
Unprompted review
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Reply from Piglet's Pantry

We’re so pleased your parents loved their afternoon tea! Thank you for your lovely feedback.

Rated 1 out of 5 stars

Sorry I can not say was satisfied with…

Sorry I can not say was satisfied with them but I think I was more the delivery company to deliver a cream tea so a person to have it for supper not tea time they'had it from 6.30 in morning so to deliver it 6.45 at night not good so will look at booking another one

29 September 2025
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Reply from Piglet's Pantry

Thank you for your feedback, we’re sorry your delivery arrived later than expected. As advised on our website, deliveries can take place anytime between 8am and 8pm, so we always recommend ordering for the day before if you need it for a specific occasion.

Rated 5 out of 5 stars

Great food & great customer support

I ordered afternoon tea for my dad’s birthday. Unfortunately the delivery company let me & Piglets Pantry down & didn’t deliver when they were meant to, meaning the tea was spoiled.
However, the wonderful Georgina very promptly arranged for another to be sent out which was thoroughly enjoyed by my parents.
I can’t thank them enough for the wonderful tea (which looked very tasty) and the great help and assistance they provided. I will definitely order from them again.

7 October 2025
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for your feedback, we’re so sorry for the initial delivery issue but delighted we could help make things right!

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