Pineconeresearch Reviews 

I have been with PC for over a decade, Since their new website is up, I am having repeated problems. I wrote them maybe five months ago about a 300 pt survey for which I never received credit.
I wrote them repeatedly without a response.
I just withdrew 1000 pts without knowing the value and without choosing a gift card.
No confirmation; nothing.
I cannot contact them because the CONTACT US page has been buffering with the form grayed out for months and months. I tried two different browsers.
This sucks, which is disappointing, because they used to be a good place to earn money.

I have been a member of Pinecone research for nearly two years and whilst I used to get a couple of surveys a month it has now reduced to less than one a month. As your points expire after 12 months, this means that I have been unable to get to the 1000 point minimum redemption amount for several months now and I am struggling to get a final reward before I give up with this company. What a waste of my time!

Awful, no actual communication with customer service.
Don’t pay out on completed surveys.
Don’t bother

Scam! Scam! Scam!

A waste of time now.
As everyone mentions they have gone down hill recently.
Used to be a good site.
They have an automated bot who answers the queries and none of the answers relate to your issues.
They got me to do a whole survey including a review of the survey at the end and I was not paid.
The automated answer was that I was screened out at the beginning of the survey which was incorrect.

This used to be a very good survey company we few screen outs, never got many surveys about 2 a month but were well paid. Now get only 1 every few months and last survey required me plus child to watch a 10 minute video, and after watched video and completed survey at the end got screened out. Customer services sent a standard reply and then refused to answer all other emails

Good points are that I get rewarded very quickly after I have participated and have had no problems cashing in. I have done these surveys for over 7 years and I have always found them frustrating because they are exactly the same but different product so they get boring and some questions don't make sense and they never change. One asks how many of the product you would buy if it was the first time you were buying and you know you needed lots as you would run out. Well, it depends, if I knew the product was good (eg reviews) and I needed lots I would buy lots but if I have never used the product I would buy one, depending on what that product was and how much it was or may not buy at all as I wouldn't risk it or I would select initially that I wouldn't buy the product but then it still asks how many you would buy. Similar questions where it would depend. They ask something like whether you are the first to buy these types of products more than other people (can't recall exact question) but most people wouldn't know that. They ask what you would buy instead if you went to the shop to buy the product, well most people buy products as part of a bigger shop and buy when they notice it on the shelf. If they do want that product and it's not in stock then they would perhaps wait until it is in stock. There's limited options and I prefer to explain rather than select any answer. There used to be just one or two products to answer questions about but now it's sometimes four and now they want you to explain the advantages of the product if you were describing to someone , even when it gives the advantages on the product info. They are already asking you to select up to 3 reasons why you like and dislike the product then ask you to explain and that is also self explanatory as the benefits are what you are clicking on. They should at least pay more for the extra time it all takes. I have come to really dislike them so will end these now. I don't have quite enough for a £5 voucher so I either lose these or do one more to cash in £5 and lose the extra points.

I tried to cash in my points and was expecting £40. There was only £9 left in my account because they had taken £31 off me as expired. I did not know they had changed their rules and that my points would expire. I would not advise anyone to join this research company when they think they can do their research on the cheap.

Unacceptable and rude customer service. Really low quality research panel. Avoid at any cost.

"Karen Scott" does not exist - and if she does, she is in the US, not in the UK, for anyone unsure on that. Pinecone Research may be being run by one person - their email responses make it seem that a 'representative' will get back to you, but all emails are signatures with Karen Scott's name. She is expiring points earned after a year of them not being withdrawn from you account, and she points to a clause in the terms and conditions that changed since I joined, and to which I have never been pointed to since. This is illegal. I was also not able to access my account during Covid due to a problem with their website. This was proven by me, beyond 'any' doubt. My points were stolen from me then too due to inactivity, despite not being able to access the website. This was also illegal. 'She' will respond to emails as if it's the first time she's seen them and ignore previous correspondence once you point her to it. She will use stock replies and phrases in an attempt to shut down discourse. All for the sake of around £50. She will then stop replying to emails and the only way of getting in touch again due to the time limit on her email system is to start the process again via the website where she resets her brain and forgets she has ever spoken to you. We are now preparing a legal letter. I will pay for for fighting this on principle. All because she thinks the rules don't apply to her. Karen, I'm coming after you.

Uncontacable. Unmonitored Inbox.
They know what they are doing. It feels like slavery to be doing any kind of paid feedback work for this company and they come across unscrupulous in their behaviours. Also; No replies to messages sent through their website and email address. Expiring points. Lackluster reward for the time and effort given to some of these high profile companies they are working with.
Latest response from them: "We apologize for any delay in assisting you. Our messaging system experienced a technical issue."

I have been a member of this company for 8 years. It used to be good and I would get about 2 surveys a month to complete on average. I also had done a few product tests too. I saved up my points I had earned over the years (£3 a completed survey) and had the equivalent of about £200 in 2021 which was a good time to cash out. Since that time the surveys became very far and few between. On the rare occasions I had an email to complete one, it frequently took a while to load from the link or it would say I did not qualify even though it did not even load any router questions or it would time out or freeze and if I tried to reload, it would tell me I had already completed it.
My last full survey completed and credited was in March 2025, 9 months since the previous one.
Today I had another email invite and as usual it took an age to load and then told me my profile did not match.
I then noticed that my points balance was only 600. (£6.) I looked at the redemption history to see that they had withdrawn just under 1000 points in March - about £100. They now apparently take the earnings away if not redeemed in 12 months. That is criminal. There has not been any communication from them about this policy change, they have been paid by those who they forward their surveys to us for but stealing from those who do the work.
I have cashed out my measly £6 tonight as they will steal half of that next month anyway.
I am done

I’ve been a member since 2018 and used to enjoy surveys and the occasional product test. I never redeemed any points and just kept them banked for when I wanted something. In March 2025 they changed their policy and will delete unused points a year after earning them. They haven’t communicated this to their members. I had the equivalent of £220 worth of points deleted. I complained and had a reply reiterating the policy and that on this occasion they would reinstate. I’m still waiting.

Been a member for over 10 years and used to be one of the better survey companies but recent changes have had an adverse effect on the service. In that 10 years, despite inflation, the points value for time spent answering surveys has not increased. Then last month I received an email saying the points per survey were reducing from 400 to 300 - a 25% reduction! Also recently they started imposing a time limit after which any unused points would expire. Tried to take these concerns up with customer service but the contact email address is an unmanned box from which no replies will be sent and the online contact form restricts you to a set number of multiple choice questions / answers and any attempt to add additional information results in an error message. Have therefore cancelled membership - again the form would not allow additional comments to express reasons for leaving!!

The surveys are well constructed and allow you to provide good feedback and opinions. Be warned that the rewards you earn will expire. However, unlike other research sites, Pinecone Research don't give you any warning or reminders that your hard earned rewards will expire. I have just had £33 worth of rewards lost due to this. So if you want to save your reward points up to get a better reward (like I had planned) you will lose your hard earned points with no recourse.

I redeemed points and in email confirmation it said I can track order by going to my account but upon logging into PINECONE there is no account only a profile. So if I have to collect order from account, which I think you do and email states can take up to 4 weeks, in which time you can forget to collect and the points apparently expire. But there is no account, what's going on, lengthy surveys, rarely get any for little points. DO NOT WASTE YOUR TIME WITH PINECONE.

Don’t waste your time. The surveys are very lengthy and pay very little. I also get to do them very rarely which I didn’t mind so much because I thought I’ll just collect my points and cash in when I get enough. But then my points expired! I’m now cancelling my membership. This survey site is a scam.

Recent experience of completing surveys only to have them disappear and the staff gaslighting me when I tried to complain is unacceptable.
I have been a member for many years and their recent lack of integrity is disappointing.
I wonder if their clients or the MRS are aware of how poorly they are conducting themselves and how shabbily they are treating those that try to complete their surveys.

This company rips off people.
I had an account for a long time and accrued a lot of money. All of a sudden I lost the ability to login and after emailing a few times asking for help and getting no reply I gave up. A few months ago I tried again and got a response saying my account had been removed for non compliance. I emailed back as this was totally unacceptable and got no response.
This company is untrustworthy, a waste of time and should be blacklisted.
If you read this and have an account with them get your earnings out fast.
AVOID THIS SURVEY SITE!

Had grand sum of two "surveys" in last year, start off and give information - then I supposedly don't fit the profile. Waste of time. What a SCAM!!