Pineconeresearch Reviews 

I am doing good

This site was great. You could cash in your points and they would mail you a check. Now you have to link your bank acct. and they send you codes with a pin to send the $$ to your acct. I have $110.00 that I have been trying to transfer and none of the codes or pins work I’m beyond frustrated and have been unable to contact them.

Terrible business. Dont waste your time with them, barely any opportunities and they really dont want to pay out.

Infrequent invitations and a convoluted rewards process make this not quite worth it!

not had any surveys for a year, so thought id check if i have any balance left but the website doesnt even load anymore - used to be the BEST research website. but then you just got less and less and didnt get paid for some you suppsed to.. or got email and filled the survey to be told 3/4's way through "thanks but you dont qualify for this survey you just filled out thanks for all your info but you wont get anything even though we just took 30 minutes of your time"

I enjoyed the platform when I started, but unhappy about not getting paid for a survey that I completed to the end. The indifference and lack of apology from the person that handled the communication is also annoying. I got sent another survey, but this one is struggling to download and timing out, so I won't be completing it.

This company has gone downhill since I joined many years ago.
Just completed a long survey, but due to a technical problem their end it wouldn't submit. This hapened twice.
They reissued the same survey 3 days later (shows that it was a dtech problem their end).
They refuse to pay me for the time I spent completing the survey in good faith.
I agree with many of their other unhappy survey completers, they realy are a shoddy company.

I have spent an hour wasting my precious time trying to login to redeem my rewards. I am now so disgusted that I am going to get on to trading standards and the ombudsman

Unfortunately, the many negative opinions that are likely on BBB are true. I had been with pinecone for several years when and after missing two surveys for a family member who was stricken with cancer in the hospital, I was sent an email that was obviously boilerplate, threatening me with cancellation because of “several“ surveys that I did not participate in over a period of two months. Can you imagine that? I wish they even sent me “Several“ surveys at any given time! After that lie, I was locked out a couple months later but emailed back The next time I got and completed a survey asking what was going on, and got back in later in the day, I don’t know how or why, I don’t know what the reason was, but now I’m getting surveys throughout 2021 where you KNOW they are complete surveys but at the end of them they tell you thank you for your interest but you don’t fit our family profile for the survey. Excuse me? We are not stupid. We know what a full survey consists of from start to finish, especially after several years if doung them. They might want to try that tactic on the younger stupid people who don’t yet know what the entire schematic is for the surveys. We know how they begin, we know how they end, we know when the smiley faces part is goung to kick in, we know when the like & dislike narratives come in, when ghey will ask if you wd discretely try the product, all of it. And when you spend nearly an hour on them because you want to make them as great as possible and believe in giving your best contribution for even very little reward, and then they hand you this BS…. Well, that’s an insult and a slap in the face. Ever since Nielsen took over it’s been a piece of crap, in plain English. They even offered $25 surveys at one point To soften the blow 5 seconds after doing one of those “your family doesn’t qualify for this survey even though you just took the full survey” scams, you swallow your pride and you do the next survey that came up after telling you to click the button and try again because you were promised $25 for the next one. That’s how they get the free one off of you to save money, slap you with that rejection right before offering you a bigger bone. Then after taking only part of the surveys in a multi part survey operation that will net you nearly $35 altogether between bonuses and surveys, they send you only two surveys for three dollars each and never send you the rest they claim was part of it so they didn’t have to give you the $25. imagine asking someone to use an inferior product and evaluate it for six weeks and then hand them three dollars. Is this a joke? They never mention that when they sent you the product either. They really are a bunch of scam artists now, and I hate to say that. No, it is not worth my time anymore. I am gone. I don’t let billionaire companies like Nielsen jack me around because they are too cheap to pay out a three dollar survey to someone who just spent an hour helping their client out.
It’s true, the site is so barbaric and out of date, and it’s also true that they don’t invest much in Pinecone. I can think of a lot better ways of earning three dollars, and that often just includes SAVING three dollars. Go cut out a few coupons and bring them to the supermarket next time you go, and that will take you LESS THAN one hour.

There really should be an option to give negative stars for companies who are taking a nose dive.

Surveys from this company seem to be less and less frequent, which makes me wonder if they are having trouble getting clients.

They certainly have a lot of technical issues; surveys often freeze up or lock you out partway through.

Sometimes you'll complete a full survey only to receive no reward. Contacting Pinecone Research about this will result in them insisting you didn't actually do a product survey. Interestingly enough, there is even a drop down option for not being given the promised reward in their "Contact Us" page, so it must be pretty common!

Worse still, these issues are becoming more frequent. In the years I've been with them, the frequency of surveys has dropped to roughly once every month or so (of which some will screen you out when you answer some personal questions as you're not a good fit for the survey).

I'd say there are also technical issues with around a third of the surveys, as well as the issues with them sometimes not giving the reward points you've earned. Taken together, these issues mean you'll probably only get rewards for two-thirds or even a half of the surveys taken.

When you look at the rewards, you get points equivalent to £3 per survey, when they choose to give the promised reward. Taking this in cash is a long and involved process where you have to provide your bank details to a third party website. Vouchers (such as Amazon etc) are also available but only in certain increments (eg smallest amount for an Amazon voucher is £5, whereas other sites will give even £1 Amazon vouchers). This means you need to get a reward for more than one survey to get a voucher.

I've found the surveys take around 15 minutes (if you give them some thought and give useful answers). When you factor in the percentage of times technical issues will stop you completing the survey, or you complete it but don't get given the promised reward, then the "hourly rate" you get for your time and opinions is actually really low.

Would I recommend them to people wanting to give opinions and get something back for them? No. The rewards may seem higher than other sites, but what you will actually receive for your time is really low.

Would I recommend them to a company wanting to do market research on their products? Heck, no! They don't have the technical capacity to mine quality opinion data from their participants. The actual surveys are poorly constructed, and their poor performance acts to disincentivise participation from their participant base.

Pinecone been one of the better survey sites I'm on. Been with them for a couple of years. Yeah, as others have stated, there's no Paypal anymore, which use to be nice but instead, I just do the Amazon gift cards which are okay. Not as many surveys as other sites but not a bad number either. A few I have gotten, have turned into product tests where I've made a few hundred dollars per item test and got to keep the items. Not a guarantee that this will happen to you but sometimes it does (does on a lot of the others as well. ) If you're looking to make millions of dollar, stay away from all the survey sites, but if you want to make a few bucks for sodas, then check out surveys!!!! Pinecone has always been quick pay out for me!!

After being a loyal member for a number of years I got deactivated for 'non compliance'. Wouldn't tell me what I did wrong (because I did nothing wrong) and didn't let me know it had happened. It was only when I contacted them directly that I found out. No idea if I was owed any points or anything. Dropped like that.

After many good years, they wouldn't let me do a followup product survey, they send invites regularly which I can't get screened. The minute I hit the link and log in states wrong demographics or already taken survey. . This has been going on for over 3 months. Support just gives me the blowoff, I have updated household profile and still same issue. Yet support states my account is still active.

I dropped two stars because the last two surveys I completed weren't paid.

Also, extremely few surveys, though they pay well. I finally managed to sign up 2 months ago, but I've received only 2 surveys since then, one of which I missed out on because I was out when I got the email.

Hmmm seems this company don’t like people of a certain age

I've been with Pinecone for over 4 years and it has been pretty consistent...about $100 per year, about 3 surveys per month.

You will never get rich filling out Pinecone Research surveys, you should do it because you like to be helpful to manufacturers and as a reward gain a little pocket money!

They used to have a PayPal cash payment method, which was wonderful. For some reason they have switched to another online wallet provider which is more troublesome! It works, but you have to apply more effort to be paid!

Pinecone is a legit company that pays as stated. They are actually part of Nielsen which is one of the largest consumer survey companies in the world.

If you enjoy doing surveys this is a good way to make some extra pocket money.

Been a member here for 5 years, used to be great, not so much now. Last year they took down paypal to redeem points, did not like but i stayed with them. But as of the past year, the surveys do NOT work 85% of the time. Email Karen to let her know that their CRAP is not working right, but it is my fault. Not the right browser, just excuse after excuse. The run around is all a person gets, it is simply not worth the 3.00$ anymore, more of a hassle than anything else. I see more of their surveys now on my panel wanting peeps to do them for .70 or .80 cents, i just click and close them. They have really dropped the ball with this one, i would assume the company is run by liberals, as it is being run in the ground. What way to RUIN a business.

As a onetime very active and long time member of Pinecone Research, the company has undergone changes from being a reliable and good company with frequent survey invitations. Within the past 1.5 years the survey invitations dropped significantly. When trying to log on I received a message stating my account was deactivated. No notification of my account being deactivated was received which was extremely frustrating because I had a significant number of reward points accumulated that the company would not allow me to recover or redeem.

Their surveys frequently are ones that have issues wherein the surveys freeze and will not allow you to advance. Trying to contact customer service used to be much easier in the past. Now it is much more difficult.

I have never had a problem with them always paid me what I am owed, sometime there will be a problem with login but if realized you can only login with the link they send to redeem rewards or to do surveys

I carried out a product test at home with an incentive of £10. They were meant to arrange a courier to collect the item after I had submitted the survey. I carried out their request in good faith but due to some administrative errors on their side I was unable to return the product tester and therefore forfeited my reward. Rather shady practice and since then I've been reluctant to do anymore surveys for them