Pink Car Leasing Reviews 

422
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and professional staff, noting that agents provide excellent guidance and answer all questions with great patience during vehicle selection. People also appreciate the remarkably smooth and straightforward leasing process, emphasizing that communication remains prompt and transparent from initial contact to final delivery. Some people were dissatisfied with occasional delivery delays and ongoing uncertainties regarding vehicle arrival times. Reviewers noted that waiting periods could sometimes be noticeably prolonged, leaving delivery dates unconfirmed and causing frustration when timelines extended far beyond initial customer expectations.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness, professionalism, and patience... See more

Service

Consumers find service to be positive, highlighting professional, seamless, and straightforward experiences... See more

Customer service

Users describe positive interactions with customer service, highlighting fantastic and helpful support from... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that cars frequently arrive successfully... See more

User experience

People report positive experiences with user experience, highlighting a smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just got our second vehicle from Pink and we wouldn't use anybody else. Good value and excellent support from start to finish. They arranged the collection of our old vehicle and delivery of the new o... See more

Company replied

Rated 5 out of 5 stars

Great sales team. Everything explained well. Contacted me on a regular basis to keep me updated. Delivery of car was bang on time. Delivery guy took me through the basics. From start to finish Pi... See more

Rated 5 out of 5 stars

From first enquiry. Billy was fantastic. Kept in touch regularly and went above and beyond to help us guide us through the process. Especially with it being the lead up to Christmas. Lewis was also ve... See more

Rated 5 out of 5 stars

Got a great value deal on a new Volvo XC40 black edition. Pink have the most competitive prices. Initially advertised as in stock and a slight delay due to being let down by one dealership over Christ... See more


Company details

  1. #25 of 37 best companies in Leasing service

Written by the company

At Pink Car Leasing, we stock a wide range of car lease deals and van lease deals to suit your budget, with a choice of makes and models for your business and personal leasing needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

422 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(422)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great deals, great people

Pink Car Leasing were very helpful friendly and informative when I was looking to lease a new car. Billy was easy to deal with and I would recommend them to anyone who is looking to lease a car. They offer some really good deals.

3 December 2025
Rated 5 out of 5 stars

Very helpful

Very prompt quote. Application form filled in with help (lots of patience).
Bit of a delay with the car which is unfortunate but generally very good service.

5 December 2025
Rated 5 out of 5 stars

!st time car leasing.

Never used this company before but I'm glad I did.
They were help full, knowledgeable and friendly in securing the best deal at the time

23 October 2025
Rated 5 out of 5 stars

Very Happy!

First contract lease hire car and couldn’t be happier! Love the Peugeot 2008 and such a great service from Pink. A super simple and straightforward process. Very happy. Thank you!

17 November 2025
Unprompted review
Rated 5 out of 5 stars

First time leasing with Pink but not the last

First time leasing with Pink and I honestly cannot fault them.
I was initially sceptical about the company and the vehicle I was interested in due to the very competitive price .
I made initial contact on line over a weekend period and was promptly contacted back on the Monday morning by Bradley .
He assured me the vehicle I wanted would be available by the end of the following month and yes it was .
No processing fee nothing up front so what is there to lose .. all the contract forms came through quickly and I really can’t praise how smooth the whole process was , so much so that I started to think it was too good to be true .
I was half expecting a call to say that the car wasn’t available but I shouldn’t have worried at the end of the month like they said we arranged a delivery date to suit me & even that was perfect .
I’m so pleased and would recommend Pink without hesitation .
When my husbands car is due to be changed we will be checking out Pink for sure .
Thank you to all at Pink who helped me with my new car ..

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend!

Great customer experience from the full team and particularly India who was pro-active in providing updates and information from the dealer and was always at hand to answer any queries!

12 November 2025
Unprompted review
Rated 1 out of 5 stars

PINK LEASING AND SIDE KICK COMPANY ALPHABET.

This company has treated me disgustingly. Before you lease a car please know there will then be a third party that’s involved there name is Alpabet. This company is even worst. They have closed my case already a few days after it started. The handover of our car was in August 25. There’s the keys any questions I have another appointment. The next day I decide to take the car out it broke down middle of the road. Tried Pink Leasing it was weekend no one home. Tried everything and got nothing. Had to leave the car overnight. Went to car next day luckily it must have reset and started. The problem is here no one wants to help which is my problem. I will never ever use PINK LEASING OR HAVE ANYTHING TO DO WITH ALPHABET AGAIN.
PLEASE BE AWARE OF THESE TWO COMPANYS.

1 September 2025
Unprompted review
Pink Car Leasing logo

Reply from Pink Car Leasing

Hi Denis,

We're so sorry for the inconvenience and the experience you have had with your new car. We understand and appreciate that receiving a new vehicle should be a smooth and fault-free process, and we’re sorry that this hasn’t been the case for you.

As we are a credit broker rather than provider, we work with a range of funders to supply finance for our customers’ vehicles. In your case, this was Alphabet, which would have been outlined in your finance documents.

That said, we absolutely want to ensure you feel supported. Unfortunately, the first issue occurred over the weekend when our offices were closed, but we contacted you on Monday as soon as we were able to offer assistance. Once we became aware that you had taken a rental vehicle due to the breakdown, we ensured a full refund was arranged for you, as this is not a cost you should have to bear when leasing a new car.

As the issues with the vehicle continued from the start of the lease, we have been liaising with the dealership and supporting you in contacting Alphabet for further assistance. Both ourselves and Alphabet have advised that the vehicle needs to be taken to a dealership for diagnostic checks so the root cause of the problem can be identified and resolved. Unfortunately, until the car has been examined and diagnosed, there is no further action we can take.

If you would like help arranging for the vehicle to be taken to a dealership, please get in touch and we’ll be more than happy to assist.

All the best,

The Pink Team

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