50 free spins plus 40 and no wins, this is not the way to treat new customers even a small win is expected when joining a new site, do not trust go to coral or paddy powers. They are fair with there p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Started off good then really bad after that 270 quid in 2 days on 50ps hit twice both 9 quid spin after spin just rubbish spins. Dont think i can win something back after reading the review from lilly... See more
Company replied
Made a withdrawal of £100 through bank transfer (same method I made my deposits) as pink casino said this would be the fastest withdrawal method and the money would be in my account within afew minu... See more
Company replied
Been gambling for years and only company ive appreciated with actioning requests so quick with payments team. Received my winnings 4k within minutes after winning however bank held on to it for a re... See more
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Company details
- #34 of 39 best companies in Online Casino or Bookmaker
- #25 of 31 best companies in Casino
- #6 of 6 best companies in Gambling house
- #39 of 43 best companies in Gambling Service
- #159 of 161 best companies in Gaming services
Written by the company
Pink Casino is a well-established online casino, slots and bingo site. Pink Casino is a leading online casino in the UK. We have a selection of different games for you to play, including online slots like Rainbow Riches and Starburst, as well as Live Casino games and different Bingo games. T&Cs apply. 18+, www.begambleaware.org
Contact info
United Kingdom
- support@pinkcasino.co.uk
- www.pinkcasino.co.uk
You should know
2.9
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Pink Casino
Hi there,
We’re sorry to hear you’re not happy with our advert and that you feel Pink Casino hasn’t met your expectations.
We strive to create a fun and fair gaming experience, and we take all feedback seriously.
Regarding your "scam" comment, we want to assure you that Pink Casino operates legally and ethically as a licensed gaming company and would never engage in fraudulent activity.
If you’ve experienced specific issues or have concerns about fairness, please contact our customer support team.
We're happy to investigate.
As for our advertising, we understand it might not appeal to everyone.
We value your feedback and will take it into account for future campaigns.
Best Regards,
The Pink Casino Team
Wouldn't put a penny on this site awful…
Wouldn't put a penny on this site awful low odds and never pays out avoid played many months nothing
30 November 2024
Unprompted review
DIRT BAGS WAS RECOMMENDED BY A YOUTUBE…
DIRT BAGS WAS RECOMMENDED BY A YOUTUBE BONUS LINK DEPOSITED FORST TIME AND JUST TOOK MY MONEY EVERYTHING IS BOLLOX .. LIVE CHAT ... EVERYTHING , BONUS , EVERYTHING ..... CASINO LOOKS GOOD JUST TO LOR YOU IN I DIDNT EVEN GET TO PLAY LOL
27 November 2024
Unprompted review
Reply from Pink Casino
Hi there Jack,
We understand your frustration and disappointment regarding your recent experience.
It's concerning to hear that you felt misled and were unable to utilise your bonus or play as intended.
We take these matters very seriously and want to investigate this situation thoroughly.
Our team is committed to ensuring fair and transparent gaming practices for all our players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The PinkCasino Team
Money grabbing scum
Worst casino site I’ve ever played I’ve played over 200 pound last few days and have not had one win they just just keep taking and taking. In future I will trust the negative reviews over the good ones anyway. What a waste of money not even a 20p win nothing. Proper money grabbing w••••••s
22 November 2024
Unprompted review
Reply from Pink Casino
Hi there,
We're really sorry to hear about your recent experience at Pink Casino.
We understand your frustration, especially when it feels like luck isn't on your side.
We want to assure you that our games are designed to be fair, and we operate under strict regulations to ensure fairness and randomness.
Wins are never guaranteed, as that's the nature of casino games, but we appreciate you raising this with us.
Your feedback is valuable to us, and we'd like to look into this further.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
We hope to hear from you soon.
Kind regards,
The Pink Casino Team
Verification nightmare and account closed
I started out with a few nice wins on Pink Casino and built up from about £400 to nearly £5000 when I had a request to submit id, proof of address and payment method verification. I uploaded the docs and same day emails came saying they were accepted and I could use my Pink Casino account as normal.
Problem was I still couldn't log in. Live chat said my documents were actually still under review and agreed the email about being able to use my account now was wrong and confusing.
So I waited... Then a week later I got an account closure email saying my Pink Casino account (also other sites BetMGM and 21.co.uk too) were closed, quoting section 11.2 of their terms: "You as the account holder must, when requested, provide sufficient and correct documentation to allow us to verify your gaming account. During the verification process, we can confirm that this has not happened.
This is a violation of Pink Casino General Terms and Conditions"
However, I did send in everything (passport, bank statement, card photos) and I was sure it was all 'sufficient and correct'. So I went on live chat to question the decision, maybe to send in other documents or ask for it to be reviewed. Bryan on live chat stonewalled me with no way to appeal or even ask the verification team what the problem was, insisting there was no mistake made.
This was my worst time with a casino in many years of spinning. As soon as I won and verification started it turned it from 5-star treatment to 1-star nightmare. A lot of time wasted on live chat when I'd been signed up for a few weeks, having just played a few of my favourite slots and won some money.
The only silver lining is that Pink Casino paid my money straight out to my bank account rather than freezing or stealing winnings from my closed account.
20 November 2024
Unprompted review
Reply from Pink Casino
Thank you for sharing your experience with us.
We understand your frustration with the verification process and account closure, especially after initially receiving conflicting information.
We strive for clarity and efficiency in our verification procedures, while maintaining the highest security standards.
Our team is committed to reviewing your case thoroughly to understand what transpired and identify any areas for improvement in our communication and processes.
We are dedicated to ensuring a positive and trustworthy experience for all our players.
Please be aware that I have sent you an internal request through Trustpilot to be able to contact you directly and be in a position to handle your concerns
Best regards
PinkCasino
Recently signed up slots are taking 500…
Recently signed up slots are taking 500 plus spins to bonus had a 2k bonus hunt 25 bonuses every bonus on 25 different slots all bonuses paid less than 5 quid each safe to say stay away from this robbing casino expect a bad review on YouTube wish I had read the other reviews here I wouldn't have signed up awful experience and slots are laggy worst casino I've ever played at by far rtp is extremely low
20 November 2024
Unprompted review
Reply from Pink Casino
Thank you for reaching out to us.
We're sorry to hear about your negative experience with our slots, bonus rounds, and site performance.
We understand your frustration with the lack of significant wins.
We strive to provide a fair, enjoyable, and seamless gaming experience for all players.
Please be aware that I have sent you an internal request through Trustpilot to be able to contact you directly and to be in a position to handle your concerns.
Best regards
Pinkcasino
Huge scam misleading sign up bonus…
Huge scam misleading sign up bonus steals your money 0 chance of getting anything from signing up just throwing away your money and time
19 November 2024
Unprompted review
Reply from Pink Casino
Thank you for reaching out to us.
We understand your frustration with the signup bonus and apologize that it didn't meet your expectations.
We strive for transparency in all our promotions and are committed to providing clear and fair terms and conditions. Our team is looking into your specific feedback regarding the signup bonus offer to ensure clarity and address any potential issues.
We are committed to providing a positive and trustworthy gaming experience.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Best regards
PinkCasino
I made a withdrawal last Thursday…
I made a withdrawal last Thursday 7/11/24 and it still hasn't been processed I've never known a withdrawal to take so long????
7 November 2024
Unprompted review
Reply from Pink Casino
Hi There,
We understand your frustration – waiting for your winnings is never fun.
We aim to process withdrawals as quickly as possible, but sometimes things can take a bit longer than usual.
'Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
We'll do everything we can to get this sorted for you ASAP!
Regards,
The Pink Casino Team
WARNING ! ! AVOID LIKE THE PLAGUE !!
After using the casino site for 2 months , they blocked my account as soon as I attempted to withdraw £ 102 .
They then ask for ownership proof of all the payment methods that have ever been used . Even asking for the 3 digit security codes .
4 hours later of live chat assistants and they try and take £ 100 from 1 of the old payment methods . Totally illegal practice .
12 November 2024
Unprompted review
Reply from Pink Casino
Hi There,
We understand your frustration and concern regarding the recent block on your account and our withdrawal verification process.
We want to assure you that Pink Casino operates fully within UK gambling regulations and player safety is our top priority.
Requesting proof of ownership for payment methods is a standard security measure designed to protect both our players and the casino from fraudulent activity.
We understand it can be inconvenient, but it's necessary to ensure the security of your funds and comply with regulatory requirements.
We would like to investigate your account and the issues you've raised thoroughly.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
We are committed to resolving this matter fairly and efficiently.
Best Regards,
The Pink Casino Team
I have no complaints at all
I have no complaints at all. I signed up, deposited £30 and within 15 minutes, and opting in a tournament, I got a chance at the jackpot wheel and won £1700. It was in bank in 1 hour and 20 minutes. It's gambling and a game of luck.
12 November 2024
Unprompted review
Reply from Pink Casino
That's fantastic to hear! 🎉
We're absolutely thrilled for you on your incredible £1700 win at Pink Casino!
We love hearing stories like yours – it's a great reminder that a little luck and a spin of the wheel can lead to amazing moments.
We're also delighted that you found our withdrawal process quick and easy.
We aim to provide a fun, fair, and exciting gaming experience for everyone, and it sounds like you've certainly had that with us.
We wish you the best of luck on all your future spins at Pink Casino.
May there be many more wins to celebrate!
Best Regards,
The Pink Casino Team
Is a scam
Is a scam, I was playing 10p slots, and it’s look like they take more then 10p it’s like they take any money for spin I was thought why money go so quick on 10p slot, and they keep automatically take more and more and is wrong. No good
10 November 2024
Unprompted review
Reply from Pink Casino
Hey there Jusita!
Thanks for reaching out to us. We understand your concern about your wagering amounts and want to assure you that Pink Casino operates with complete transparency and fairness in all our games.
To make sure everything is as it should be, we've got our team looking into this for you right away. We're committed to providing all our players with a trustworthy and enjoyable gaming experience.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and be in a position to handle your concerns.
Best wishes
PinkCasino
Everytime I put over £500 in I never…
Everytime I put over £500 in I never get a win doing £5 spins and the only bonus I did get towards end of a game paid me only £10 an absolute 💯 joke stay away from this scam site the random generator doesn't target at random it's rigged to rinse you and pay nothing out ever 👍
6 November 2024
Unprompted review
Reply from Pink Casino
Thank you for reaching out to us! Edwin,
We're sorry to hear that you feel this way about your experience at PinkCasino, and we understand that losing at an online casino can be disheartening.
We want to assure you that PinkCasino operates under strict regulations and licensing agreements to ensure fairness for all players. All our games use Random Number Generators (RNGs) to guarantee fair and random outcomes. We are committed to providing a transparent and enjoyable gaming experience.
Please be aware that I have sent you an internal request through Trustpilot to be able to contact you directly and to be in a position to handle your concerns.
Best wishes
PinkCasino
Was dubious from reviews I read
Was dubious from reviews I read, however it was so easy to create an account, I did not have to provide any verification documents which I was shocked at but grateful for no faff as these company’s always happy to take £ without verification, but I won several decent wins (£700 through to £1500) over the weekend and withdrew, money was in my account within an hour or so!! Highly recommend this site very pleasantly surprised! Will continue to be a customer here
19 October 2024
Unprompted review
Reply from Pink Casino
Hello Bacardi,
Thank you so much for your feedback!
We're thrilled to hear you're having a positive experience with Pink Casino, especially regarding the ease of setting up the account and withdrawing The winnings.
We strive to make every aspect of playing with us, from registration to withdrawals, as seamless as possible.
We are committed to maintaining these standards and ensuring you continue to enjoy your time at Pink Casino.
All the best, Pink Casino
Not that good in my experience no bonus…
Not that good in my experience no bonus from 1st deposit 2nd at least dead spins on there slots not single small win or bonus .100 pounds deposit and playing on 50p stake no win no bonus just dead spins all the way so have closed account
22 October 2024
Unprompted review
Reply from Pink Casino
Hi There
We hear your frustration and disappointment, especially regarding the lack of bonuses and the losing streak you've experienced. We understand how disheartening it can be to have a series of unsuccessful spins.
We want to assure you that all our games utilize Random Number Generators (RNGs), ensuring completely random outcomes for every player. We are committed to reviewing your experience, including the bonus issue you described, and ensuring we're providing a fair and enjoyable gaming environment.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Best regards
PinkCasino
Misleading Welcome Bonus
I was, unfortunately, lured into Pink Casino with the promise of 50 free spins upon a minimum £10 deposit. After depositing the money, I was told that I would need to wager 35x in order to receive the 50 free spins. This is somewhat unscrupulous and encourages a reckless attitude to gambling. Additionally, I feel that this is a deliberate ploy to ensnare unsuspecting new members in its grasp. I have a good mind to report this to Ofcom. Avoid this site like the plague.
14 October 2024
Unprompted review
Reply from Pink Casino
Hi there,
Thank you for reaching out and sharing your feedback.
We understand your frustration and sincerely apologize that your experience with our welcome offer did not meet your expectations.
We strive for transparency in all our promotions.
The requirement to wager 35x the bonus amount is a standard industry practice.
We are actively reviewing our communication about bonus terms and conditions to ensure that all details are readily available and easy to understand.
We value your feedback and would appreciate the opportunity to address your concerns directly.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
We are committed to providing a fair and enjoyable gaming experience for all our players.
Your feedback is invaluable in helping us achieve that goal.
Sincerely,
The Pink Casino Team
I have played everyday on this site for…
I have played everyday on this site for two weeks now and haven’t won a penny. Dead spins no bonuses.your money is gone in minutes. Won’t be depositing AGAIN
9 October 2024
Unprompted review
Reply from Pink Casino
Hi Lisa
We hear your frustration and disappointment; we understand that losing streaks can be incredibly disheartening. We want to assure you that fairness is paramount at Pink Casino, and we operate under strict regulations and licensing agreements. All our games utilise Random Number Generators (RNGs), ensuring completely random outcomes for every player. We are committed to providing a transparent and enjoyable gaming experience and are always here to address any concerns you have.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Best regards
Pink Casino
Plz help me
Plz help me. I joined and deposited £20 and since then I’ve been totally unable to access my actual account etc can’t do anything and emails aren’t working or even coming in and I don’t get how I can deposit then not play like this… HELP!!! x
Dear pink casino. What does this mean please as I’ve had no email etc to speak to me at all
I can’t log in or play any games and I know my passwords are correct. I wasn’t asked
To make a username and only put my email in the space. I just don’t understand all this and never experienced this before x
What is an internal request through trustpilot to contact me?
23 September 2024
Unprompted review
Reply from Pink Casino
Hello Lisa,
We understand your frustration with being unable to access your account after making a deposit.
We want to get you back to playing as quickly as possible!
We are committed to resolving this for you and ensuring you have a smooth experience at PinkCasino. Please be aware that I have sent you an internal request through Trustpilot to be able to contact you directly and to be in a position to handle your concerns.
Best regards, PinkCasino
Deposited around 20 played few…
Deposited around 20 played few games,got winnings around £80, Waiting for the withdrawal..will definitely give a 5 star once I get my money..Would recommend as a player ,who always plays in different casino.
1 October 2024
Unprompted review
Reply from Pink Casino
Hi Jacinta
That's fantastic to hear! We're glad you're enjoying the games, and we understand how important it is to receive your winnings promptly. Our team is working hard to process your withdrawal as quickly as possible.
Best regards
PinkCasino
I deposited 40 so id get a 100%deposit…
I deposited 40 so id get a 100%deposit match and didnt get it went to live chat and was told needed to wager 35 the deposit before i got the bonus That was discusting and also £40 on 1 slot and not sniff of a bonus or decent win. no thanks I excluded
27 September 2024
Unprompted review
Reply from Pink Casino
Hi there,
Thanks for reaching out and we're sorry to hear about the frustration with your recent bonus experience.
We understand it's disappointing when you don't receive what you expect.
We strive to make our bonus terms clear, and it seems like there might have been a misunderstanding about the 100% deposit match.
We appreciate you taking the time to share your feedback, as it helps us to improve.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Best wishes,
The Pink Casino Team
Mega scam offer no bonus fixed scammers…
Mega scam offer no bonus fixed scammers put 10 pound no bonus
24 September 2024
Unprompted review
Reply from Pink Casino
Hello Swan, I understand your frustration with the bonus offer. We never intend for our promotions to be misleading or unclear. I've requested further details internally so we can look into your specific experience with the £10 bonus offer.
Our team is committed to ensuring all promotions are fair, transparent, and clearly communicated to our players. Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards, Pink Casino
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