pinkhoney.co.uk Reviews 

174
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the wonderful packaging and the lovely, high-quality makeup products that arrive looking very cute. Consumers also highlight the amazing formulas, affordable prices, and quick customer service that happily helps with queries. Some reviewers were not happy with missing items, damaged packaging, or unexpected skin reactions from applying certain items. People also noted frustrating issues with incorrect shade colors received, poor texture, and a complete lack of proper product longevity. Additionally, shoppers mentioned ongoing difficulties when trying to resolve problems or obtaining support from the dedicated customer support team.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the lovely shades,... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised the natural shades, lovely... See more

Order

People report ambiguous experiences with order, as some reviewers express great satisfaction and plan to... See more

Customer service

Clients share ambiguous opinions on customer service, with many consumers praising the quick advice and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly such good brow gel! Lovely packaging too. Not often I leave reviews but I will deffo shop again :) so affordable compared to the usual high end brands I buy… and better! Constructive crit... See more

Company replied

Rated 5 out of 5 stars

Very happy with delivery time and my order. I ordered lip liner, lipstick, lip glaze and cream blush. It was sent quickly and arrived 2 days later. Beautifully packaged products, so cute! And the ma... See more

Company replied

Rated 5 out of 5 stars

I had a small issue that I raised with the company and they sorted it out immediately The lipstick was lovely and kept lips reallyoisturised and natural colour. Amazing customer service and that's... See more

Rated 5 out of 5 stars

Always loved pink honey products! Been using them for years! Always amazing formulas and always better than I expected! Their customer service is amazing also. 10/10.


Company details


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3.5

Average

TrustScore 3.5 out of 5

174 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(174)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Honey Glue original

I have only really used the Honey Glue original. It is my holy grail brow product because it keep my brows in place all day and is easy to get the hang of. When I went to repurchase I had a panic because I thought it was discontinued and had to sit down I was so upset. I would say I think it works best if you already have full brows though. Delivery was quick.

24 April 2025
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

Hi Olivia,

Thanks so much for your order! We're so glad you love the Honey Glue - don't worry it's here to stay!! -PH

Rated 5 out of 5 stars

Omg I received my 3 for 2 lip products…

Omg I received my 3 for 2 lip products today wow there so perfect pigmented so nice to apply I bought cupids cream liner in dulce french kisses in Sofia and lip glaze in baby love I’m 53 and can’t believe how nice they look and feel for price I’m going to buy more 🫶

10 April 2025
Unprompted review
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

Thank you Fiona! We're so glad you love your products!

Rated 1 out of 5 stars

DO NOT BUY FROM THESE .....Ordered 3…

DO NOT BUY FROM THESE .....Ordered 3 lip gloss in different colours on arrival they look exactly the same despite different names and the no applicator on one, emailed twice no reply whatsoever. Now goimg through my bank to claim full refund

29 March 2025
Unprompted review
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

I’m really sorry to hear about the issues you’ve experienced — this definitely isn’t the standard we strive to uphold. Could I kindly ask you to double-check that you’ve contacted our customer service team at help@pinkhoney.co.uk?

In the meantime, I’ll also flag this with our team to ensure it’s looked into promptly. Please could you provide your order number for further clarity.

Thank you for your patience, and again, I’m truly sorry for the inconvenience.

Rated 5 out of 5 stars

Fabulous products

Fabulous products, gorgeous nude lip colours. Quick despatch and packaged beautifully. Arrived very quickly. Very happy! Would highly recommend. An ad came up on my FB reels loved colours you advertised so purchased the set. Excellent service. Thank you, will purchase again x

26 March 2025
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Reply from pinkhoney.co.uk

Hi,

Thank you for taking the time to leave a review! We really appreciate it. We're so happy you love your products and the service you've received and this has been fed back to relevant teams. Thank you once again!

Rated 1 out of 5 stars

What a nightmare .

What a nightmare .. please avoid this company .. loads missing from order and they did nothing to help .. I emailed 5 times before I got a response .. they are refusing to send the items I am missing ! I wish I had read these reviews before ordering .. clearly most people seem to have a problem. So I have lost my money .. how horrible of a company to do this !

21 March 2025
Unprompted review
Rated 1 out of 5 stars

Total scammers !!!

Do not use this company they are terrible and have awful customer service .. half my order missing and they have blamed it on me ??? Trying to make out I’m lying . So upset I paid money and didn’t receive my items .. they are a terrible co .. please be very wary !!

10 March 2025
Unprompted review
Rated 1 out of 5 stars

Never received my order

Placed my order more than 3 months ago no update no response on email they delete comments where i ask about my order in social media basically a huge SCAM
Order :157832
How can an order be fulfilled when i have not received an email informing that it has been been shipped (which i was supposed to receive as mentioned when placing my order) and when i visit the tracking it says my order is not yet shipped?
And no one even replies to my emails

Yes email is correct..

14 March 2025
Unprompted review
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

Hi Ashe,

We're so sorry to hear of the problems you've been experiencing. Please could you share some information regarding your order e.g order number and I can look into this for you.

UPDATE:
Hi Ashe,

Thanks for providing further info. I can see your order is marked as fulfilled on our system so I'm very sorry that you haven't received your parcel. Please drop an email to help@pinkhoney.co.uk and our customer service team can assist you directly.

UPDATE:
Hi Ashe,
I understand your frustration - I've raised this directly with customer service management and have retrieved your email from our website as e467***5@yahoo.com, please could you inform us if this in incorrect. Our team are going to reach out to you today and get this resolved immediately for you.

UPDATE:
Hi Ashe,

I can confirm we emailed on 10th April regarding this issue, please check spam and junk mail. We really hope we can get this resolved for you ASAP :)

Thanks,

Rated 1 out of 5 stars

They sent me a palette that had one…

They sent me a palette that had one year left in date so I only have a year to use it instead of 3 I sent them an email telling them they have sent me old stock and heard nothing back from them also I think the eyeshadow palette has already gone off because the creams in it smell funny and have a residue on them not happy waste of money

24 February 2025
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Reply from pinkhoney.co.uk

Hi Holly,

I've reached out to our customer service team regarding this issue.

Regarding the date on the packaging, the eyeshadows have a Period After Opening (PAO) of 12 months. This means that once opened, they should be used within 12 months, as the product may become unstable beyond that point. Since the product had more than a year remaining before its expiration date at the time of purchase, there should be no concerns about its usability.

Please let me know if you have any further questions!

Rated 1 out of 5 stars

No customer service

Received my order. One of the lip glosses was missing an applicator end so I cannot use it. I have emailed customer service 4 times and not had a response. You cannot message them on social media. Will be contacting my bank regarding chargeback now . Very disappointing

28 February 2025
Unprompted review
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

Hi Jennifier, We're so sorry to hear this. Please provide some further information regarding your order number and I will get this raised immediately with the customer service team.

Rated 1 out of 5 stars

Burnt my skin!!!

Was so excited to try the pink honey brow glue. Wish I read reviews first because it BURNS. I can use anythingggg in my skin and have never had an issue. I do not have sensitive skin at all and yet this burns. And leaves little blisters around my eyebrows. The skin around my brows are red raw and so so sore. I’m so sad because it does hold them in place but it’s not worth the pain it’s caused. For everyone else’s sake PH please please please test this further. There is many many reviews stating this very same thing. It can’t be safe. I’d advise anyone to avoid.

4 March 2025
Unprompted review
Rated 1 out of 5 stars

The one lipstick was nothing like the…

The one lipstick was nothing like the advert , it was thick & looked white on my lips , the other was fine as it was a clear gloss .

24 February 2025
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

Hi Dawn, We're so sorry to hear you've had an issue with the shade of your product. Please could you email customer services at help@pinkhoney.co.uk and our team can look into this further for you.

Rated 1 out of 5 stars

Awful experience!

Awful experience!! never received the product royal mail had taken it back as my house number was missing was paid for amd was told as soon as the product was back with them they would re send it weeks later nothing.. apparently its been lost completely and now its out of stock i didn’t want an alternative product so asked for refund still mo response nothing so this has been going on 5 weeks

27 January 2025
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

Hi Fiona, We're so sorry to hear you've had troubles with the delivery of your order. I've looked into this for you and can see a full refund was issued yesterday for you. Please let us know if you have any further issues.

Rated 5 out of 5 stars

Love pink honey products

Love pink honey products. Fast delivery and amazing everytime.

30 December 2024
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

Thank you so much for your review! We're so glad you love our products as much as we do

Rated 1 out of 5 stars

They shipped the wrong shade of a…

They shipped the wrong shade of a product.

27 December 2024
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

Hi,
We're so sorry to hear this! I have passed this matter over to our customer service team who will be in touch to resolve the issue.

Rated 1 out of 5 stars

I had a bad experience

I had a bad experience, I ordered the original brow glue and it never said it was shipped it only said it was awaiting to be prepared since november 26. I even emailed wanting to know what happened and never got a response back.

24 November 2024
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

Hi Mia, We're so sorry to hear you've had issues with your parcel. I've passed this matter over to our customer service team who will be in touch ASAP to resolve this promptly for you. We're very sorry for any inconvenience this may have caused. - PH

Rated 1 out of 5 stars

Been two weeks and not received the…

Been two weeks and not received the intems no communication what’s so ever

25 November 2024
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

Hi Gabrielle,
We're so sorry to hear you've not received your parcel. I have passed this matter over to our customer service team who will be in touch via the email used to place the order - we will get this resolved ASAP for you. Kind regards - PH

Rated 1 out of 5 stars

package never arrived

package never arrived

25 November 2024
pinkhoney.co.uk logo

Reply from pinkhoney.co.uk

Hi Paola. We're so sorry to hear this. Please reach out to our customer service team at help@pinkhoney.co.uk and we will get this issue resolved immediately for you. Kindest regards - PH

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