Clothing is well priced and acceptable quality. Slightly different than anticipated but still nice. None of the items were cotton. Sizing was slightly smaller and I had to do an exchange. Jaime prompt... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process with Pink Laura was wonderful. We had to complete an exchange, and the process was so easy and well communicated throughout. Mia was super helpful the whole way through, even to getting ou... See more
Company replied
I had difficulty placing my orders due to trying to change my email . Molly was extremely helpful in canceling my three duplicate orders and securing my refunds while placing one order for me. I’m exc... See more
Company replied
I purchased a White Midi Dress with Pinklaura for a Jazz White Party. Unfortunately for me, I chose a size that was not right. I immediately purchased another one — one size up — because I like my out... See more
Company replied
Company details
Written by the company
Pinklaura is a clothing brand dedicated to building self-confidence and giving dreams to young women. Our goal is to build the future for girls all over the world. Our products are inspired by the latest trends in fashion, street style and pop culture.
Contact info
China
- www.pinklaura.com
4.2
Great
696 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charlotte went out of her way to make…
Charlotte went out of her way to make sure I got the correct size an item. Thank you Charlotte. Your com-any is lucky to have an employee like you.
28 March 2026
Unprompted review
Reply from pinklaura.com
Dear Staci
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Excellent customer service
They have top notch customer service! They responded almost immediately to my email when I was not completely happy with an item that I had ordered. It was just a bit more form fitting than I prefer. The alternative offered was more than satisfactory, and I am extremely happy with the outcome. I would definitely order from them again.
26 March 2026
Unprompted review
Reply from pinklaura.com
Dear Kristi
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I ordered a shirt 6 weeks ago and I…
I ordered a shirt 6 weeks ago and I still haven’t received it.
27 March 2026
Unprompted review
Reply from pinklaura.com
Dear Gayle
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
It runs big
They replaced my item for free and I got to keep the original dress.
27 March 2026
Unprompted review
Reply from pinklaura.com
Dear Dana
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
The only thing I didnt like was not…
The only thing I didnt like was not getting a tracking number at the start, but the item arrived in a timely manner and was in great condition, with the mail service like it is where we live a tracking number is nice just to insure its delivery. Thank you
27 March 2026
Unprompted review
Reply from pinklaura.com
Dear Rondia
Thank you sincerely for your high evaluation of our delivery speed and logistics service.
Your praise is the greatest encouragement for our team to continuously optimize our logistics processes and enhance service efficiency.
📦 We will continue to maintain and improve our delivery speed and logistics service quality to ensure a superior shopping experience for you and more customers.
Thank you again for your support and trust. I wish you a happy life!
Best regards
Olivia
Great customer service
Great customer service! Thank you for such a fast hassle free experience! I will definitely be ordering again from you guys!
24 March 2026
Unprompted review
Reply from pinklaura.com
Dear Adrie
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Quick Customer Service response
I reached out to customer service for sizing issue and they were so helpful. I had a quick response from customer service and they helped me with the exchange I needed.
16 March 2026
Unprompted review
Reply from pinklaura.com
Dear janice
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I had a problem with delivery of a…
I had a problem with delivery of a jacket. Mia promptly helped resolve the issue. I love my new jacket!
17 March 2026
Unprompted review
Reply from pinklaura.com
Dear Cat M
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
My order had some logistical issues
My order had some logistical issues, of no fault of PinkLaura, and my first package did not get delivered. I reached out to their customer service, hands down a great experience. Charlotte got back to me quickly and got me another package in the mail ASAP. I just received my package this week, and I LOVE my jackets.
17 March 2026
Unprompted review
Reply from pinklaura.com
Dear Hunter
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I had a cancellation and they were very…
I had a cancellation and they were very quick to return my funds.
19 March 2026
Unprompted review
Reply from pinklaura.com
Dear Lisa
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Mia is great customer service
Mia is consistent with following up and ready to help!
19 March 2026
Unprompted review
Reply from pinklaura.com
Dear Jenni
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Best experience …
The process with Pink Laura was wonderful. We had to complete an exchange, and the process was so easy and well communicated throughout. Mia was super helpful the whole way through, even to getting our replacement product. She made sure that it was delivered in a timely manner and exactly what we needed. Perfect.
19 March 2026
Unprompted review
Reply from pinklaura.com
Dear Felicia
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Quick response that took care of the…satisfied with canceling double order
Quick response that took care of the matter. I appreciate the communication and efficiency!
15 March 2026
Unprompted review
Reply from pinklaura.com
Dear Morgan
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Amazing customer service
Amazing customer service, I had ordered the wrong size dress and Charlotte was very prompt with a solution and had a reshipment organised very quickly l! Appreciate the efforts!
18 March 2026
Unprompted review
Reply from pinklaura.com
Dear emma
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Great cooperation
I had made an error in my order and contacted customer service by email as soon as I noticed. The following day, I received a prompt reply with solutions to correct the situation. I am impressed with the full cooperation and understanding of this company that is clearly focussed on customer service.
13 March 2026
Unprompted review
Reply from pinklaura.com
Dear Louise
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I ordered a dress and then I received…
I ordered a dress and then I received an email stating it was cancelled. They said my payment method was high risk. I used PayPal. I do not have a fraud report, have had the same bank for many years, my billing and shipping address match and I used two factor identification.
I emailed because it has been several days and did not receive a refund. This is a complete scam and they steal consumers money. They have horrible customer service and are completely dishonest! Do NOT order from this company.
13 March 2026
Unprompted review
Reply from pinklaura.com
Dear Jennifer
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Super service
The service is great, they answer all my question and fix all my problem. They answer me right away by email and they make sure to have all the information to give a me the best service.
Thank you!
16 March 2026
Unprompted review
Reply from pinklaura.com
Dear Lucille
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Terrible customer service
Terrible customer service. It’s been over a month since I ordered. Tracking number gets you no where. Never received blouse I ordered. Do not order from this company.
14 March 2026
Unprompted review
Reply from pinklaura.com
Dear sara
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Reply from pinklaura.com
Dear Ruth
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Great customer service
Great customer service. They reply very quickly to messages. Outfits are very cute and stylish.
6 March 2026
Unprompted review
Reply from pinklaura.com
Dear Brenda
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
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