Pinnacle Surveyors Reviews 

308
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, friendly staff who make scheduling appointments and interactions exceptionally smooth and pleasant. People also appreciate the incredibly fast response times, noting that detailed property valuations and paperwork are delivered quickly. Many consumers find the services to be very affordable, reliable, and convenient for their needs. However, some customers also noted issues regarding brief property inspections and unexpectedly low valuations. A few reviewers expressed frustration over a perceived lack of transparency and unhelpful responses when questioning the results. Others mentioned difficulties with inflexible company policies regarding appointment updates.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting high levels of professionalism,... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, competence, and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply split opinions regarding support... See more

Response time

Reviewers express high satisfaction regarding response times, consistently highlighting short wait times and... See more

Price

Customers had ambiguous experiences with price, reflecting a distinct split in opinion. Some reviewers felt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was bit nervous after reading previous reviews but still went ahead with Pinnacle and my experience was really great. The appointment was quick and review was thorough. The surveyor has visited on t... See more

Company replied

Rated 5 out of 5 stars

Having sold quite some time ago, we finally found what we thought was our perfect next house. We decided to instruct a survey because we had picked up a few things whilst viewing the house that we wa... See more

Company replied

Rated 5 out of 5 stars

Really professional service provided by Pinnacle Surveyors. Visit lasted 30 mins or so and report available by the end of the day. Had a Help to Buy valuation done and pleased with the valuation.

Company replied

Rated 5 out of 5 stars

The surveyor was extremely professional and polite. I was provided with the property valuation within 2 days of the visit, which is a very fast turn around. The survey report provided was detailed and... See more


Company details

  1. #30 of 32 best companies in Chartered Surveyor
  2. #27 of 28 best companies in Property valuer
  3. #35 of 35 best companies in Property Surveyor
  4. #28 of 28 best companies in Surveyor

Written by the company

Pinnacle Surveyors is an independent firm of chartered surveyors based in the East Midlands.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(308)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good company with fast service and…

Good company with fast service and clear information

15 May 2026
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Thank you for your 5* review. I am glad to hear you found the service to be fast and that we provided you with clear information.

Joe Ellison
Director of Surveying Operations

Rated 5 out of 5 stars

Very good service

Very good service

13 May 2026
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Thank you for your 5* review. I am glad you found the service we provided to be very good.

Joe Ellison
Director of Surveying Operations

Rated 5 out of 5 stars

Great experience with pinnacle.

Pinnacle were really easy to contact, they gave quote online and it was really easy to follow. They rang when they said they would turned up early. Very good service would highly recommend.

18 May 2026
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Thank you for your 5* review. I am glad that you found our online quoting easy to use and are happy with the service provided.

Joe Ellison
Director of Surveying Operations

Rated 5 out of 5 stars

Good response

Good response, good service and amazing approach

8 May 2026
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Thank you for your 5* review. I am pleased to hear you are happy with the service provided.

Joe Ellison
Director of Surveying Operations

Rated 5 out of 5 stars

Excellent service

They are thorough, quick to contact and respond, and excellent communication.

7 May 2026
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Thank you for your 5* review and comments on our speed and communication.

Joe Ellison
Director of Surveying Operations

Rated 5 out of 5 stars

An excellent all round experience

Communication was very good and the arrangements were made for the survey within a reasonable time frame. Wayne did an excellent and thorough job of the report and made himself available subsequently to answer any queries etc regarding the property. He was very personable and knowledgeable and provided invaluable further insights into the technical issues arising. The service was really good, the staff were all helpful and courteous, and their professional charges are very fair and reasonable. I would certainly recommend Pinnacle.

7 May 2026
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Thank you for your 5* review. I'm delighted to hear your kind words about Wayne and the service that we provided.

Joe Ellison
Director of Surveying Operations

Rated 5 out of 5 stars

5 star service from RICS surveyor…

5 star service from RICS surveyor Edward Green. Thank you! Will recommend your company any day

13 May 2026
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Thank you for your 5* review. I am glad you found Ed's service to be great.

Joe Ellison
Director of Surveying Operations

Rated 5 out of 5 stars

Really professional service for H2B Valuation

Really professional service provided by Pinnacle Surveyors. Visit lasted 30 mins or so and report available by the end of the day. Had a Help to Buy valuation done and pleased with the valuation.

13 May 2026
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Thank you for your 5* review and sharing your positive experience with us.

Joe Ellison
Director of Surveying Operations

Rated 5 out of 5 stars

RICS help to buy valuation

Very quick service and report sent within 2 days. Stress free experience

12 May 2026
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Thank you for your 5* review. I am pleased to hear you found your experience with us to be stress free!

Joe Ellison
Director of Surveying Operations

Rated 5 out of 5 stars

Very fast and thorough for a level 2

Very fast and thorough for a level 2, I do recommend.

8 May 2026
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Thank you for your 5* review. I am pleased to hear that you found the service fast and received a thorough survey.

Joe Ellison
Director of Surveying Operations

Rated 5 out of 5 stars

Very simple process and received the…

Very simple process and received the report the next day! Would highly recommend!

7 May 2026
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Thank you for your 5* review. I am pleased to hear you found the process simple with a fast turnaround.

Joe Ellison
Director of Surveying Operations

Rated 5 out of 5 stars

Communication was very good

Communication was very good, all questions were answered, Good work.
Would recommend. Thanks

5 May 2026
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Thank you for your 5* review. I am glad to hear you were happy with the communication with our team.

Joe Ellison
Director of Surveying Operations

Rated 5 out of 5 stars

Fast good service,

28 April 2026
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Thank you for your 5* review. I am glad to hear you are happy with the service provided.

Joe Ellison
Director of Surveying Operations

Rated 5 out of 5 stars

I'm so glad I asked for a survey to be done. Pinnacle were excellent.

Having sold quite some time ago, we finally found what we thought was our perfect next house. We decided to instruct a survey because we had picked up a few things whilst viewing the house that we wanted reassurance about, and also to sense check potential repair costs etc. We had a surveyor called Ed I think who called us after doing his work to meticulously and nicely step through everything he had found. This was balanced, as he knew we wanted to buy this house. However there was a lot more wrong with it, including some things that i would say hadn't been fully disclosed, and so we pulled out. Annoying, but we are so grateful to Pinnacle for how thorough and nice they have been, and would certainly recommend them, and will use them again on our next attempt whenever that is. Thank you.

1 May 2026
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Thank you for your 5* review. I am glad to hear that Ed provided you with a thorough, balanced view of the property to help with your decision making. We look forward to working with you again in future when you find the right property.

Joe Ellison
Director of Surveying Operations

Rated 5 out of 5 stars

Timely

Timely, all explained well, no hassle, no hesitation or time wasting. Report next day.

1 May 2026
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Thank you for your 5* review. I am pleased to hear you are satisfied with the service we provided.

Joe Ellison
Director of Surveying Operations

Rated 5 out of 5 stars

Excellent Service

From initial call, right through to home buyers report being done, their service was excellent, professional, helpful,and most importantly, they communicated.

29 April 2026
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Thank you for your 5* review. I am very pleased to hear that you are happy with the service and communication that we provided.

Joe Ellison
Director of Surveying Operations

Rated 5 out of 5 stars

Excellent - very practical

Excellent - I normally wouldn't write in for good service but this warrants it. Very professional, affordable and practical. Dealing with a deceased estate where some of the deadlines changed, Pinnacle were accommodating on providing updates on this. I would very much recommend and will use again.

30 April 2026
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Thank you for your 5* review. I am very glad to hear that you are satisfied with the service that we provided.

Joe Ellison
Director of Surveying Operations

Rated 5 out of 5 stars

Report was very thorough and the…

Report was very thorough and the surveyor who did the inspection was very police and easy to speak with

30 April 2026
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Thank you for your 5* review. I'm glad to hear that you were happy with the surveyor and report.

Joe Ellison
Director of Surveying Operations

Rated 1 out of 5 stars

I would not recommend this service

I would not recommend this service. A surveyor attended the property last Friday and, during the visit, indicated that the valuation aligned with our expectations. However, upon receiving the report, we were astonished to find the property valued at £0.
The report contains several statements that are simply inaccurate. For instance, it claims the kitchen renovations are incomplete, despite the kitchen being newly installed, fully fitted, and finished to a high standard.
These are not minor oversights but significant misrepresentations that call into question the reliability and professionalism of the survey. On this basis, I would strongly advise others to exercise extreme caution before engaging this service.

24 April 2026
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

I am sorry to hear that you are unhappy with the report and valuation. From your comments I believe this may have been a valuation for loan security/mortgage purposes. If this is the case, we are unfortunately unable to discuss the valuation in any detail as our client is the lender.

However, we are happy to consider appeals, so I would recommend discussing this with the proposed lender or your mortgage broker.

Joe Ellison
Director of Surveying Operations

Rated 3 out of 5 stars

Fast turnaround from inquiry to…

Fast turnaround from inquiry to completion.

17 April 2026
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Thank you for your 3* review. I am glad to hear you found the turnaround to be fast. If you have any feedback on how we could have improved to 4 or 5 stars, please feel free to add to your review or email us separately on enquiries@pinnaclesurveyors.co.uk.

Joe Ellison
Director of Surveying Operations

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look