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Pinney Talfourd LLP Reviews 

418
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making complex situations manageable. Many highlight the exceptional service, noting the efficiency and smooth processes, with queries answered promptly and guidance provided throughout. Reviewers appreciate the quick response times and the overall positive user experience, feeling well-informed and supported. However, some people mentioned experiencing significant delays in communication, with emails sometimes going unanswered for extended periods, and noted that certain processes took a long time to complete.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism and ability to... See more

Response time

Users describe positive interactions with response times, highlighting that professionals are prompt, quick... See more

User experience

Customers consistently report positive and stress-free experiences, often highlighting the seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I speak from personal experience, Kim Louise Mansfield kept me sane through the most traumatic period of my life, giving me hope, confidence and strength. Felt like a friend from the moment I walked... See more

Company replied

Rated 5 out of 5 stars

We used Pinney Talfourd as conveyancers for the sale of our late mother’s property. From the friendly receptionist to Rebecca March who was fantastic in every aspect of the sale from prompt replies... See more

Company replied

Rated 5 out of 5 stars

Ms. Surjit Verdi (solicitor in family law) helped me sort out complex financial matters and secure the appropriate orders. They also stepped in at a crucial time when I needed urgent support to get ev... See more

Company replied

Rated 5 out of 5 stars

Finally exchanged contracts today after many emails back and forth to other solicitors and agents for the property I'm purchasing. It's been a long few months but Kerry Curtis and the team assisted we... See more

Company replied


Company details

  1. #44 of 83 best companies in Law firm
  2. #13 of 18 best companies in Employment Lawyer
  3. #13 of 35 best companies in Family Lawyer
  4. #32 of 58 best companies in Lawyer
  5. #73 of 156 best companies in Legal Services
  6. #25 of 43 best companies in Property lawyer

About Pinney Talfourd LLP

Written by the company

LEADING UK LAW FIRM

We are recognised by Legal 500 – an independent and definitive guide to the best law firms in the UK – as one of England’s best team of local lawyers.

Our award-winning team of solicitors have an outstanding reputation for excellent legal advice and exceptional service to both private and business clients and we are proud of our industry accreditations and the volume of work attained through recommendations and referrals.

Through our offices in Brentwood, Chelmsford, Hornchurch and Upminster, you will find it easy to get in touch with a member of a leading UK law firm who will immediately understand your particular situation and know the best legal course of action for you.

FOR LIFE

Life is a series of events. Some positive, some challenging… In either case, you’ll sometimes need expert and trusted legal advice from a law firm that can help ensure the most beneficial outcome for you.

We are here to assist you with all life’s opportunities and its challenges covering:

• Contested Wills & Probate • Court of Protection • Employment for Individuals • Family • Lasting Powers of Attorney • Medical Negligence • Personal Injury • Probate • Residential Property • Residential Property Litigation • Trusts • Wealth Management Services • Wills

FOR BUSINESS

Our experienced business solicitors work with all manner of companies, from start-ups to multinationals, where we can provide clear, practical and effective advice in all aspects of your day-to-day business operations. We cover:

• Commercial Litigation • Commercial Property • Commercial Property Litigation • Company & Commercial • Employment for Businesses

Written by the company

CLIENT FOR LIFE
Our success as a law firm is based on developing an understanding of our clients and building depth, continuity and upfront honesty in our relationships with them. Whatever their situation, whatever their needs, we are committed to providing clear, practical, responsive and effective legal advice and achieving the very best results. We are proud to boast one of the most widely skilled and experienced teams of local lawyers in the UK and our clients can attest to that.

Contact info

4.8

Excellent

TrustScore 5 out of 5

418 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(418)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

All tasks were completed successfully…

All tasks were completed successfully with full consultation with me as client. The personal touch was crucial for me and this was executed well by PT.

30 July 2026
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Reply from Pinney Talfourd LLP

Thank you for taking the time to leave us a review. We’re delighted to hear you felt supported throughout the process, and we’ll be sure to share your kind feedback with the team.

Best regards,
The Pinney Talfourd Team

Rated 5 out of 5 stars

Zeliha was excellent throughout

Zeliha was excellent throughout. She kept us informed and pointed things out which we hadn't noticed. She made sure everything ran smoothly from start to finish.

30 July 2026
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Reply from Pinney Talfourd LLP

Thank you for your wonderful review. We’ll make sure your kind comments are passed on to Zeliha, who will be delighted to receive your feedback.

Best regards,
The Pinney Talfourd Team

Rated 5 out of 5 stars

Brilliant

Straightforward, polite and kept us informed throughout, just how selling a house should be. Staff were great and the whole journey was stress free

30 July 2026
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Reply from Pinney Talfourd LLP

Thank you for your lovely review. We’re pleased we could help make your move as straightforward as possible and appreciate your recommendation.

Best regards,
The Pinney Talfourd Team

Rated 5 out of 5 stars

Excellent service!

I have worked with Pinney Talfourd Solicitors for over two years, primarily with Lisa Eastwood and Zeliha Sari. I highly recommend their services. Both Lisa and Zeliha consistently put me at ease, providing clear and practical legal advice. Lisa resolved a complex property issue through effective negotiation, while Zeliha managed the conveyancing for my recent sale and purchase, ensuring both transactions were completed smoothly and on time. They are knowledgeable, transparent about pricing, and always offered realistic guidance on costs and benefits. Their professionalism and ability to handle sensitive matters minimized my stress throughout the process.

17 July 2026
Unprompted review
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Reply from Pinney Talfourd LLP

Thank you for your thoughtful review and continued trust in the firm. We’ll be sure to pass your kind feedback on to Lisa and Zeliha, who will be delighted to hear it.

Best regards,
The Pinney Talfourd Team

Rated 5 out of 5 stars

Excellent communication which was clear…

Excellent communication which was clear and quick.

22 July 2026
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Reply from Pinney Talfourd LLP

Thank you for taking the time to leave us a review. We really appreciate your feedback and are pleased you had such a positive experience.

Best regards,
The Pinney Talfourd Team

Rated 5 out of 5 stars

Highly recommend!

I would highly recommend Chris Howe from Pinney Talfourd. He handled both the sale and purchase of our home, and we couldn’t have asked for a more swift and stress-free experience. Everything was dealt with promptly and professionally, and he always took the time to explain anything we didn't quite understand. Communication was excellent throughout; Chris kept us updated every step of the way and gave us complete peace of mind that everything was progressing smoothly.

24 June 2026
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Reply from Pinney Talfourd LLP

Thank you for your fantastic review. We’ll be sure to pass your kind comments on to Chris, who will be delighted to know he made such a positive difference.

Best regards,
The Pinney Talfourd Team

Rated 5 out of 5 stars

Would definitely use Pinney Talfourd…

Would definitely use Pinney Talfourd again Our application for probate was prepared and processed quickly Thank you Jenna

22 July 2026
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Reply from Pinney Talfourd LLP

Thank you for your kind review. We’ll be sure to pass your lovely feedback on to Jenna, and we’re delighted we could assist you.

Best regards,
The Pinney Talfourd Team

Rated 5 out of 5 stars

Great support

Friendly and informative.
Really felt like Ihad someone fighting my corner.

14 July 2026
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Reply from Pinney Talfourd LLP

Thank you for your kind words. We’re delighted you felt supported throughout, and we appreciate you taking the time to share your experience.

Best regards,
The Pinney Talfourd Team

Rated 5 out of 5 stars

Equity Release process We found Kerry very informative and…

We found Kerry very informative and confirmed our initial thoughts on Equity Release. The process through to completion and release of the proceeds went very smoothly
There were a couple of minor hold ups with LV but Kerry sorted them out very efficiently
I will definitely contact Pinneys for any future solicitor services

14 July 2026
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Reply from Pinney Talfourd LLP

Thank you for your fantastic review. We’ll be sure to pass your lovely feedback on to Kerry, who will be delighted to hear it.

Best regards,
The Pinney Talfourd Team

Rated 5 out of 5 stars

Review

The service was efficiently and pleasantly delivered

14 July 2026
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Reply from Pinney Talfourd LLP

Thank you for taking the time to leave us a review. We’re delighted to hear you were happy with the service you received.

Best regards,
The Pinney Talfourd Team

Rated 4 out of 5 stars

These solicitors offer and excellent…

These solicitors offer and excellent service

14 July 2026
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Reply from Pinney Talfourd LLP

Thank you for your review. We really appreciate your feedback and are pleased you had such a positive experience with us.

Best regards,
The Pinney Talfourd Team

Rated 3 out of 5 stars

Just been honest

Just been honest, took ages for my house to go through could have lost the sale of it because too professional solicitors locked horns and it an estate agent to sort out the simple issue and it also cost me an extra £1000 for there bickering I am sorry but wouldn't use them because of this.

14 July 2026
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Reply from Pinney Talfourd LLP

Thank you for taking the time to share your feedback. We’re sorry to hear your experience did not meet your expectations and would welcome the opportunity to discuss your concerns further. Please feel free to contact us directly at marketing@pinneytalfourd.co.uk so we can better understand what happened.

Best regards,
The Pinney Talfourd Team

Rated 5 out of 5 stars

Very professional and thorough with…

Very professional and thorough with checking a redundancy agreement. All done in a timely manner by Alex. Would recommend.

14 July 2026
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Reply from Pinney Talfourd LLP

Thank you for your kind review. We’ll be sure to pass your feedback on to Alex, who will be delighted to know you were happy with the service he provided.

Best regards,
The Pinney Talfourd Team

Rated 5 out of 5 stars

Reliability

A good reliable service with no problems.

14 July 2026
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Reply from Pinney Talfourd LLP

Thank you so much for your feedback.

Best regards,
The Pinney Talfourd Team

Rated 5 out of 5 stars

Best solicitors for buying selling property

Would not hesitate to recommend them. Nicola Acklam was super efficient as usual. She always responds very quickly to all calls and emails.
Lovely lady

6 July 2026
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Reply from Pinney Talfourd LLP

Thank you so much for your kind recommendations and for your lovely feedback.

Best regards,
The Pinney Talfourd Team

Rated 5 out of 5 stars

Nicola Acklam and her assistant Kerry…

Nicola Acklam and her assistant Kerry Ghela were very helpful. This was my first time buying a house having rented in the past and I had many questions along the way. Nicola was happy to answer my myriad of questions and was quick to respond. The guidance I received throughout the process was first class. Kerry was happy to telephone me to let me know when my deposit transaction had gone through. Nothing was too much trouble, would thoroughly recommend. Thank you Nicola and Kerry.

14 July 2026
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Reply from Pinney Talfourd LLP

Thank you so much for your wonderful review and for recommending our services! We are thrilled that Nicola and Kerry could guide you through your first home purchase.

Best wishes,
The Pinney Talfourd Team

Rated 5 out of 5 stars

Perfect experience

Perfect experience. Very helpful solid advice. Always called back whenever I left a message.

14 July 2026
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Reply from Pinney Talfourd LLP

Thank you so much for the review!

We are thrilled to hear you had a perfect experience and felt well supported by our team.

Best wishes,
The Pinney Talfourd team

Rated 5 out of 5 stars

Thank you to Lucy Nicholson for her…

Thank you to Lucy Nicholson for her great service to my family and the professional recommendation to use the firm to sort out my will and transfer of equity. The professional communication and service was super and very efficient. I would recommend the firm to anyone!

1 July 2026
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Reply from Pinney Talfourd LLP

Thank you for your kind review. We're delighted Lucy provided such professional and efficient support for your family, and we really appreciate your recommendation.

Best regards,

The Pinney Talfourd Team

Rated 5 out of 5 stars

Kerry Ghela and Nicola Acklam was very…

Kerry Ghela and Nicola Acklam very good, friendly, very professional and will totally recommend them and Pinney Talfourd

24 June 2026
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Reply from Pinney Talfourd LLP

Thank you for your kind recommendation. We're delighted to hear that Kerry Ghela and Nicola Acklam provided such friendly and professional service.

Best regards,

The Pinney Talfourd Team

Rated 5 out of 5 stars

Very efficient

Very efficient

30 June 2026
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Reply from Pinney Talfourd LLP

Thank you for your five-star review. We're delighted to hear you found our service efficient.

Best regards,

The Pinney Talfourd Team

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