OnPoint Reviews 

462
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 301 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and legal teams for being exceptionally helpful, patient, and prompt in addressing every single question or concern during property transactions. People highlight that communication is clear and thorough, ensuring everyone feels fully informed and supported at every single stage of the process. Some reviewers were happy with the modern digital tools and helpful apps that made tracking progress easy and straightforward. Reviewers emphasize that the entire journey remains smooth, well-managed, and remarkably reassuring from initial quotation right up to final completion day.

What people talk about most

Staff

Clients share satisfaction with the staff, frequently praising dedicated case handlers who provide... See more

Service

People report high satisfaction with the service, describing property lawyers as professional, responsive,... See more

Customer service

Customers had positive experiences with customer service, consistently praising the clear communication and... See more

User experience

Users describe positive interactions with user experience, highlighting seamless and well-managed processes... See more

Response time

Reviewers mention positive feedback about response time, noting that consumers always received prompt answers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thomas Bennett has been nothing short of amazing. It has taken us a long time to get to completion (due to no fault of Tom’s) and he has preserved and kept me up to date every step of the way. He has... See more

Company replied

Rated 5 out of 5 stars

We started the process of selling our holiday let in August 2025 and the chain broke down twice and the third time wasn’t an easy time. Meg was professional, patient and above all approachable. We are... See more

Company replied

Rated 5 out of 5 stars

Couldn’t fault OnPoint with the sale of our property. The communication was excellent, whether by phone, email or through the app, and we always received a timely response. Steven was incredibly... See more

Company replied

Rated 5 out of 5 stars

I have used ONP for conveyancing twice now, they provide a brilliant service from start to finish & the electronic app makes things so easy & simple to follow. Aimee our property lawyer was always so... See more

Company replied


Company details

  1. Conveyancer
  2. also in
  3. Law firm
  4. Legal Services
  5. Property lawyer

Written by the company

Welcome to OnPoint, the new personal home moving service by ONP Solicitors. We’re here to take the hassle out of moving, with our mobile app and dedicated team, we help 80k+ customers move every year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

462 reviews

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4.9

All reviews

(462)

297 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service and the most…

Fantastic service and the most competitive conveyancing price i received. Loved the app, simple to use and when I messaged Paul our solicitor I never waited more than 2 hrs for a response. Highly recommend OnPoint.

22 October 2026
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Reply from OnPoint

We are thrilled to hear that you received such competitive pricing and outstanding service during your journey. It is wonderful that our digital platform was easy to navigate and that your queries were always answered so promptly. Thank you so much for your highly valued recommendation!

OnPoint

Rated 5 out of 5 stars

Oreva at ONP solicitors

I used Oreva at ONP solicitors for both the sale of my property and the purchase of my new house. The sale has now completed and all I can say is how impressed I am at how quickly and smoothly the whole process went. Oreva was always just a call or email away if I needed to ask her anything. Nothing was too much for her. And if she was away, a colleague was always available if needed. In addition, ONP use an app to send documents and check at what stage you are at.
I would definitely recommend this company if you are buying or selling a house.

21 October 2026
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Reply from OnPoint

We are glad you enjoyed your experience using our services for your recent property transactions. It is wonderful to hear that our team provided such efficient and seamless support throughout your journey, and that our communication and digital tools met your needs so effectively.

We appreciate your kind recommendation and are pleased we could make this major transition a smooth one for you. Thank you for taking the time to share this positive feedback with us.

OnPoint

Rated 5 out of 5 stars

The whole process was good A

The whole process was good, a bit of delay during the process but no fault of our solicitor. Communication was good, Robert Haworth our solicitor was great

21 October 2026
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Reply from OnPoint

We are glad you had a good experience. We appreciate your patience with the delay and will pass on your thanks to our team member.

OnPoint

Rated 5 out of 5 stars

Property Purchase

We recently completed our property purchase with the help of James and Matthew, and we’re very grateful for their support. They were professional, responsive and clear in their communication throughout, explaining each step of the legal process in plain terms and keeping us informed along the way. Their attention to detail and proactive approach made a complex transaction feel manageable. We would happily recommend them to anyone buying a property

2 October 2026
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Reply from OnPoint

Thank you for sharing your wonderful feedback. We are thrilled to hear that your home purchase went smoothly and that the team provided clear communication, thorough guidance, and helpful proactive support throughout the entire process.

Your kind recommendation means a great deal to us, and we wish you all the best in your new property.

OnPoint

Rated 5 out of 5 stars

Fantastic Service

Fantastic service from start to finish! Hayley was absolutely amazing, incredibly efficient and professional throughout the whole process. In her absence, James took over my file and went above and beyond to get everything pushed through for me, which I’m so grateful for. Both were brilliant, and I really appreciated their hard work and dedication. Would highly recommend!

16 October 2026
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Reply from OnPoint

Thank you so much for your wonderful feedback. We are thrilled to hear that you had a seamless experience and that our team members were able to support you effectively and ensure everything went smoothly. Your kind recommendation and recognition of their hard work mean a great deal to us.

OnPoint

Rated 5 out of 5 stars

Safe Hands for First Time Buyers

As first time buyers, in a world where everyone has had 'the worst experience' in many things and its hard to find trusted recommendations online, we nervously instructed OnPoint as our conveyancers. We made the right choice.

From quoting to lining up completion of our house purchase, they have been a pleasure to work with.

Our case was allocated to Hayley, who gave me an initial call to run through how things were going to be managed, answer any questions and genuinely put me at ease as a first time buyer.

I found the app easy to use, communication from Hayley and the team exceptional - I didn't have to chase, although they did chase me!

I've already recommended OnPoint to a friend, and would to others. Thank you for making this a positive experience :) We decided we wanted to buy a house in August, and are due to complete in November. THANK YOU :)

16 October 2026
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Reply from OnPoint

We are glad you enjoyed your experience with us during your first property purchase. Buying a initial home can feel overwhelming given the common anxieties surrounding the process, so we are happy to hear that our team was able to put you at ease right from the beginning. Providing clear explanations, maintaining proactive communication without requiring you to follow up, and ensuring a user-friendly digital platform are all essential parts of our service.

Completing your transaction in just a few months is a wonderful outcome, and we appreciate you taking the time to share your journey and recommend our services to your friends. Thank you for your review, and we wish you all the best in your new home.

OnPoint

Rated 5 out of 5 stars

Lynsey Ryan is awsome as a Property…

Lynsey Ryan is awsome as a Property Lawer
its my 2nd property with with ONP solictors.
its fisnish very smoothly without any issue.

16 October 2026
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Reply from OnPoint

We are glad you enjoyed your experience working with us again and appreciate your positive feedback on the process.

OnPoint

Rated 5 out of 5 stars

First home purchase

Joe Graham dealt with the purchase of our first home and was extremely helpful. He always responded to our many calls and emails without delay and kept us informed throughout the process. Thank you Joe.

15 October 2026
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Reply from OnPoint

Congratulations on the purchase of your very first home! We are thrilled to hear that the conveyancing process went so smoothly for you. It is wonderful to know that you received such prompt, attentive communication and felt well-supported with regular updates every step of the way. Thank you so much for taking the time to share your delightful feedback with us!

OnPoint

Rated 5 out of 5 stars

If you are looking for a solicitors…they can do what's asked professionally

If you are looking for a solicitors when buy a property or selling your home and at times this can become problematic this is the solicitors to choose.
10 months of problems delt with very professionally.
Thank you very much .

15 October 2026
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Reply from OnPoint

We are glad you enjoyed your experience with us. Thank you for your positive feedback. Navigating long property challenges can be stressful, so we are glad our team handled everything professionally.

OnPoint

Rated 5 out of 5 stars

ONP were professional

ONP were professional, well informed, quick to respond, reassuring and supportive and a total pleasure to deal with from start to finish. I was recommend them by family and I wouldn't hesitate to recommend them to others.

15 October 2026
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Reply from OnPoint

We are so pleased to hear that your experience was seamless, supportive, and reassuring from beginning to end. Knowing that you received such quick and knowledgeable guidance means a lot to us.

Thank you so much for your kind words and for passing along your recommendation to others.

OnPoint

Rated 1 out of 5 stars

I do not recommend using ONP to…

I do not recommend using ONP to complete any property sale or remortgage. They get all paperwork wrong and breech security with your data.AVOID AT ALL COSTS

13 October 2026
Unprompted review
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Reply from OnPoint

Thank you for your review. Having looked at your file, the manager has responded to you this morning.

We will be iin touch with further infiormation regardign your query.

ONP Solicitors

Rated 5 out of 5 stars

Briar Sleigh was fantastic

Briar Sleigh was fantastic. She was very efficient, professional and helpful throughout the whole process. She answered all my questions clearly and promptly, which made everything much easier and gave me peace of mind. I would highly recommend her to anyone looking for a reliable and efficient solicitor.

25 September 2026
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Reply from OnPoint

We are delighted to hear that you experienced such efficient and professional support throughout your journey. It is wonderful to know that having your questions answered promptly provided peace of mind and made the entire process so much easier for you. Thank you for taking the time to share your kind recommendation and positive feedback!

OnPoint

Rated 5 out of 5 stars

Thomas Bennett has been nothing short…

Thomas Bennett has been nothing short of amazing. It has taken us a long time to get to completion (due to no fault of Tom’s) and he has preserved and kept me up to date every step of the way. He has provided guidance and support when needed and I don’t think we would be completing tomorrow if it wasn’t for Tom. I would recommend ONP and Thomas Bennett in particular to everyone.

8 October 2026
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Reply from OnPoint

We are delighted to hear how supported and informed you felt throughout your journey to completion. It is wonderful that the dedicated communication and guidance helped navigate a lengthy process and bring everything to a successful conclusion.

Thank you so much for taking the time to share your feedback and for your warm recommendation.

OnPoint

Rated 5 out of 5 stars

Excellent service and clear…

Excellent service and clear communication throughout throughout from all at ONP and particularly our lead solicitor Jamie Straw. Felt assured at every step through our property sale and purchase. Totally recommend. Thank you again

3 September 2026
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Reply from OnPoint

We are delighted to hear that you had such a seamless experience with your property sale and purchase. It is wonderful to know that clear communication kept you feeling confident and supported at every stage. Thank you so much for your kind recommendation and feedback!

OnPoint

Rated 5 out of 5 stars

Olivia Wakeman is the best.

Very efficient, kept informed of any progress as it happened and always received answers to any of my questions in a timely manner.
Special shout out to Olivia Wakeman who made my experience of ONP absolutely the best. Many Thanks and highly recommended.

31 July 2026
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Reply from OnPoint

We are so pleased to hear that you experienced such efficient service and clear communication throughout your journey with us. It is wonderful to know that our team addressed all of your inquiries promptly and ensured your experience was exceptional. Thank you so much for your kind words and high recommendation.

OnPoint

Rated 5 out of 5 stars

Couldn’t have had a better experience

Our solicitor was extremely attentive, professional, knowledgeable and patient. Would very highly recommend

5 October 2026
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Reply from OnPoint

We are so glad to hear that you had such a wonderful experience with your solicitor. Thank you very much for taking the time to share your kind feedback and recommendation!

OnPoint

Rated 5 out of 5 stars

Highly Recommended

I’ve used ONP before and would certainly use them again. They handled the sale of my mum’s house for me very efficiently and for a competitive fee. The assigned lawyer (Steven Man) was very helpful and provided a friendly, very professional service. Thank you.

2 October 2026
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Reply from OnPoint

We are glad to hear that you had such a positive experience during the sale of your mother's property. We appreciate your kind words regarding our competitive pricing, efficient support, and the helpful, professional service provided by your legal representative.

Thank you very much for your valued feedback and for choosing to work with us again.

OnPoint

Rated 5 out of 5 stars

Reasonably priced and good communicators.

A reasonable company and a good service. Allocated one solicitor for the job and communication is good.

30 September 2026
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Reply from OnPoint

We thank you for the feedback and are glad you enjoyed working with your dedicated solicitor.

OnPoint

Rated 5 out of 5 stars

They are great

They are great, especially Sean Water who dealt with my house sale and purchase is amazing . He is very helpful and good at communicating .I never had a moment where I have to wait long enough to chase him repeatedly.

30 September 2026
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Reply from OnPoint

We're so pleased to hear about your excellent experience with us! It's wonderful that our team was so helpful and communicative throughout your house sale and purchase. Thank you for your kind words!

OnPoint

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