PistonHeads Reviews 1,662

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 399 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting the impressive selection and variety of cars on display, often noting the unique and interesting vehicles available. The service is frequently described as excellent, with many appreciating the smooth and easy processes, especially when selling cars through the auction platform. The staff are commended for their helpfulness, friendliness, and expertise, making interactions pleasant and supportive. The locations are also highly regarded, with people enjoying the venues and overall atmosphere. However, some people were dissatisfied with the website, specifically mentioning issues with cars not appearing in saved searches. Additionally, a few reviewers noted that the awards ceremony could be improved, suggesting better presentation of winning cars. Some also experienced long queues for food and coffee, and a minority found the selection of cars at certain events to be poor compared to other gatherings.

What people talk about most

Product

Consumers find the product to be positive, highlighting a large and interesting selection of cars on display,... See more

Service

Reviewers mention positive feedback about service. Customers frequently praise the excellent and professional... See more

Staff

People report positive experiences with staff, highlighting their friendliness, helpfulness, and... See more

Location

Customers consistently note positive experiences with location. Many reviewers praise the venues as great,... See more

Website

Reviewers highlight ambiguous aspects of the website. Some customers praise its ease of use and navigation,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thanks for an amazing day with plenty of interesting cars on show. The awards ceremony was a bit lack lustre and could have been better. A high percentage of winners of awards had already left the e... See more

Rated 4 out of 5 stars

Turn out was good, nice selection of minis at the mini factory and good atmosphere,some interesting non minis turned up also. The bad point was after an hour there was rather boring so left earlier th... See more

Rated 4 out of 5 stars

On the whole a good show (Annual Service 2025. Local area signage a bit poor. Waze took us a route where within 1.6 miles we arrived at a closed road and then had to divert for 3 miles to g... See more

Rated 4 out of 5 stars

Great event and atmosphere as always. Would have loved a bit of seating maybe near the food. As a bonus, a mobile car valeting company would have been a great thing to have for those who'd come a long... See more


Company details

  1. #126 of 201 best companies in Online marketplace
  2. #7 of 9 best companies in Car Auction
  3. #30 of 45 best companies in Event ticket seller
  4. #5 of 7 best companies in News Company

Written by the company

Trusted by millions as the UK's number one place to buy, sell and love premium, performance and collectible cars.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loads and loads of Minis

It was great to take our mini back to its birthplace. As well as the museum there were lots and lots of Minis, from a stretch mini to one with following doors!

Food and breakfast was available too, I had the breakfast bum which was lovely although the queue for the coffee was slow.

A great experience all told and great organisation on the day too from the events team.

19 April 2026
Rated 3 out of 5 stars

Mixed views

Mixed views. The process and people I dealt with were pleasant and helpful. The fees imo are rather high considering photos are paid separately. Great listing and platform with plenty of exposure but stupid comments by other bidders in the last 30 mins harmed the sale price (although that was out of the control of pistonheads tbf)
Small confusion over actual sale price (whether it included buyer fees or no) and a few days delay in passing the buyers details to me which prevented a timely collection.

29 March 2026
Rated 1 out of 5 stars

Pre-purchase inspection request triggers Attitude!

Rang regarding a seemingly lovely vehicle on face value, after all, this is the internet. Seller was offended when I asked to send a local pre purchase inspection company to check out the vehicle as I'm over 3 hours away from sellers location. Received attitude from then on. Take from this what you will.

17 April 2026
Unprompted review
Rated 4 out of 5 stars

Easy contact and good advice

Easy contact and good advice. Photographer was great and I was very pleased with the images. Couldn’t reply to questions myself but managed to do it through the agent. And I sold the car for what I was expecting.

1 April 2026
Rated 5 out of 5 stars

The wheels are very well oiled

Rob my contact managed everything he also really knows his stuff! All went very smoothly and contributed to a great experience, photographer very professional - the wheels are very well oiled!

8 April 2026
Unprompted review
Rated 1 out of 5 stars

I bought a Mercedes from this garage…

I bought a Mercedes from this garage with a one month warranty which doesn't exist. The next day I had to go to my mechanic because the car had an engine problem, I do not recommend this garage to anyone.

26 March 2026
Unprompted review
PistonHeads logo

Reply from PistonHeads

We're sorry to hear you had a poor experience. PistonHeads is a classifieds platform and we don't employ dealers or handle transactions. It sounds like your experience was with a dealership you found listed on our site. We'd encourage you to contact them directly or reach out to us so we can help point you in the right direction.

Rated 5 out of 5 stars

The process of submitting the car and…

The process of submitting the car and getting photos and videos with the comprehensive description was very easy. The auction attracted lots of interest and was easy to follow until the final sale.
My only quibble is that Pistonheads state the fee is paid by the buyer but if it is deducted from the auction final price reached so it is the seller who is out of pocket.

31 March 2026
PistonHeads logo

Reply from PistonHeads

Thank you for selling your car with PistonHeads auctions and your review, we really appreciate you.

We just want to clarify, we don't deduct anything from the winning bid. 100% of the winning bid goes to the seller – we then charge a buyer's fee of 6% + VAT on top of this, which is paid separately to PistonHeads.

This would have been broken down in an email sent to you after the auction ended. If you need any assistance here, please feel free to contact your consigner or the auctions team at auctions@pistonheads.com

Rated 1 out of 5 stars

Absolutely terrible experience

Absolutely terrible experience. I made the effort to visit this dealership and it was a complete waste of time.

The location is extremely remote and hard to access. When I arrived, the staff were rude, dismissive, and clearly had no interest in helping customers. There was zero professionalism or basic courtesy.

Even worse, the vehicles were in a very poor condition — dirty and not prepared at all for viewing, which is unacceptable for any dealership.

This place seriously lacks basic customer service standards. I would strongly advise others to avoid it and not waste their time.

31 March 2026
Unprompted review
PistonHeads logo

Reply from PistonHeads

We're sorry to hear you had a poor experience. PistonHeads is a classifieds platform and we don't employ dealers or handle transactions. It sounds like your experience was with a dealership you found listed on our site. We'd encourage you to contact them directly or reach out to us so we can help point you in the right direction.

Rated 5 out of 5 stars

Auctioning

Car in auction. PH very professional throughout and quick to respond to any queries - good hand-holding!
Were relistic about likely SP, organised a local photographer and generally no hiccups on myside, one on theirs promptly dealt with.

26 March 2026
Unprompted review
PistonHeads logo

Reply from PistonHeads

Thank you for selling with PistonHeads and for your feedback, we really appreciate it!

Rated 5 out of 5 stars

Excellent service and bespoke advice…

Excellent service and bespoke advice throughout the auction process to help me sell my Lotus Elise. The professional photographer came out to my property to record the car. Very friendly and efficient.
Simple questionnaire to complete about the car and then Piston Heads team create the advert and enter the car in the auction. The car sold straight away for a good price and the buyer came out to collect it soon after. The whole process was very smooth and took only 3weeks to complete. In my opinion selling via auction is vastly preferable and less dis to having to deal with lots of speculative potential buyers.
I would heartily recommend Puston Heads to anyone looking to sell a sports car. Best option all round.
Thanks!

25 March 2026
Unprompted review
PistonHeads logo

Reply from PistonHeads

Thank you for your feedback, this is great to hear. We look forward to helping you sell your next car with PistonHeads auctions when the time comes.

Rated 1 out of 5 stars

The deal ver very rude and lier they…

The deal ver very rude and lier they not trust full put ur time for then or give ur details, I feel sorry for owner this company how much money this guy stealing , not trust this guys

18 March 2026
Unprompted review
PistonHeads logo

Reply from PistonHeads

We're sorry to hear you had a poor experience. PistonHeads is a classifieds platform and we don't employ dealers or handle transactions. It sounds like your experience was with a dealership you found listed on our site. We'd encourage you to contact them directly or reach out to us so we can help point you in the right direction.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look