Old Pix IE Reviews 

I can only say that I cannot believe a company which is suppose to be a professional setup has come up with so many excuses of why after transferring the money for a new pc and setup that they are still unable to verify the payment was sent because their accounts department will not answer their phone or emails to the customer service agents.
Order was placed last Friday online but couldn't complete credit card payments as they said they were having problems with the website so they sent me out details of Bank Transfer which was sent with all details attached to verify the order.
So as we know it takes about a day for international money transfers to come through so called them Monday to find out that they needed proof of payment sent. Not a very good start for a business not to be able to see the order details on the payment that was transferred. So reluctantly sent on all the proof which was received and was told it was sent to their accounts department and I would hear back that day. Monday came and went and no correspondence with them. Rang them Tuesday and they asked for proof to be sent over ! Informed them proof was sent and when on the phone to the customer service agent he told us it was already sent to the accounts department. After that he said he would ring back to verify this. And guess what? No correspondence. Rang yesterday and was told the payment had not been verified from the accounts department ! What? Yes that's correct the accounts department that not only can see the order details on the payment sent on Friday but also the accounts department that had us send them over proof of payment screen shoted from my bank account.
So once again I was told they would get onto the accounts department and get back to me by end of yesterday. Hmmmm. No correspondence yesterday.
Now today. 6 days later after transferring payment to their account. Providing all information that a child could find payment to I have been told that the accounts department have not verified it, have not replied to their customer agents team and that they received a virus 2 weeks ago where all customers information was lost and that they would call me back later today. This time I requested that I speak to a supervisor or manager which they informed me they had none. Strange !! After requesting I was given details of when my order would be dealt with I was told " I do not know", I then insisted on speaking to someone higher than the agent and was asked do I speak French. French? I'm ringing Pixmania Ireland. She kindly told me "then there is no one else I can speak to as their is only 2 people that can speak English" And then hung up. I rang back not very happy at all and spoke to the second I assume English speaking agent and he informed me that he could not get through to the "accounts department" and if I could just be patient he would get back to me hopefully in 2 days. As you can imagine that is not an option so he apparently has rang his manager and unfortunately he can not ring me back as they are not allowed too.

So recap : They received a virus 2 weeks ago and cannot find anybody details to verify payment or send orders. You can only deal with 2 people who speak English. There is no management there to deal with any serious problems. They tell you they will ring you back to get you off the phone but cannot obviously make phone calls and they have till 4 pm today to verify and dispatch my order or the order will be cancelled.

I have never dealt with a company like this before and to be honest if I had googled pixmania reviews in google I would have seen and changed my mind on ordering from there.

I have the exact same experience as another reviewer Gavn. Bought phone from Pixmania through a seller DRC SOLUTION costing €415. They did not send it for a month so I tried to cancel & get a refund but no refund & no phone.. Pixmania do not care that you are out of pocket. They tell you to deal with the seller directly. I ended up contacting my bank to get a refund as I used my Visa Debit card. I placed order at start of Aug. Its now Oct & I still have no refund. Bank says it can take 7 weeks.I had a another experience with them a few years ago aswell. Bought a TV which was not working. They did not want to refund as it was over xmas and they said I had only 7 days to return it. I got in touch with consumer affairs who contacted them. I then got a refund.
Do not shop in Pixmania!

Ordered phone from Albay Tech, 3rd party pixmania company Sep 2016. Never received phone. Got a tracking number for dpd, who never received a parcel from Albay Tech. Unable to contact them, phone number not valid no response to email. Pixmania customer service is a joke, Waiting for a refund. Have contacted visa to ask for a charge back. Seems it may take a few weeks. Avoid pixmania and espically 3rd party compaines like Albay Tech.

Pixmania is a fake website with fake partners , they took my money from my credit card immediately, 15 days later and no item and no response from any costumer service ! AVOID

I have ordered a camera from them and money taken from account immediately. Camera is coming from a seller "buyfive", not from Pixmania. camera is meant to be in stock and 5 day delivery, it's 6 days no camera. Was showing as dispatched when you ask for a refund, but no despatch note, web confirmation, e-mail or tracking number.

Also Pixmania not contactable about the order and it seems not interested (no way to write to them). All questions, refund requests etc.. lead to buyfive contact form. When you fill that in there is no copy or confirmation anything is being sent anywhere. It says the seller has 72 hours to respond e.g. 3 days, but with no confirmation anything has been sent, I can't see how this is policed.

I wish to god I had not ordered from them. For a very small saving I will end up with a grey import camera, no UK Sony warranty, only a warranty with a seller, who so far has remained totally uncontactable. The phone number doesn't work, it's always switched off..not even a Chinese voice-mail. I guess the reseller has reached the point where they don't even want to bother with voice-mail. If the camera ever goes wrong, I am quite sure the sellers 2 year warranty will be worthless. Their UK address is on the 4th floor of Imperial House in Kingsway London as "Tradesaler UK Company Limited" There are 64 companies on this floor or more?

The only person named on company documents seems to be living in Hong Kong,

Update 21/9/16, it's been 8 days since my delivered within 5 days order was placed. It's not showing as despatched and I have tried to cancel on numerous occasions since the 17/9/16. The Pixmania "partner seller" Buyfive has not responded to any communications (and none within the mandatory 72 hr period). The phone remains switched off. I have reported this to my credit card company to dispute the transaction, as the money was taken the second I ordered, not once the item was despatched as stated on their website. I have phoned Pixmania customer support asking for a refund and received an e-mail stated they have transmitted my request to the seller, whatever that means.

I have also reported them to Trading standards as I do believe they are breaking the law in the way they operate "Consumer Protection from Unfair Trading Regulations". This law is part of a Europe wide law, so even if they are in France they are still under it's jurisdiction....perhaps they can be made to change the way they trade.

Update 24/9/16. Pixmania customer support sorted the situation out and issued a refund (which went through quite quickly). I don't know if they were able to contact their partner seller or not, but at least I was able to buy my Camera elsewhere and received it the following day.

I think Pixmanias own stuff is going to be fine, but beware partner sellers who operate outside Europe and European law. I have upgraded the review from 1 star to 2 stars to be fair and changed the title to fairly reflect my experience.

Bought phone for €415 on 5/8/16. I cancelled the order because the seller said no delivery's being sent for month of August. Its now 12/9/16 and still no refund. They want me to jump through hoops to get a refund.

Dealt with company years ago. No problems...
Now, I needed to get in touch after buying online. Both email address and phone number were not recognised. Cancelled card payment. Found a number on a search site. They answered. They told me my camera was out of stock. It is actually discontinued so it will be out of stock for a very long time. They take the money then tell you it is unavailable.

I purchased a 64Gb flash drive off of them on the 27/08/16 based on their promise to deliver within 3 days. On their website it is marked as dispatched. When I checked online on the fourth day to see what the problem was, i was referred to the ACTUAL supplier MemoryC. They informed me that Pixmania was having issues with their computers and no orders were actually getting through from them and they had no record of the purchase in their system. I phoned Pixmania and was met with complete arrogance by a female who (barely) listened to my complaint while trying to talk over me. When I requested a full refund as they had not even put the order through, I was told I would have to wait a month. Absolutely useless and arrogant, but what can one expect from the French?

stole my 456 euro for the phone promised deliver in 4-5 days now 10 days gone no phone notracking number no money

Bad experience with this gang - got a reasonable price on a Moto phone, it arrived OK, however problems with speaker from start. I tried to contact the seller several times over a number of months but no reply back on the issue. To rub salt into the wound, instead of replying back on the issue, they started spamming me with more of their offers instead.

Do not go near these operators.

I bought a Canon EOS 6D camera with Pixmania.ie on 21/06/2016, costing €1781,00. I paid using Bank Transfer and this was the start of my problems... Pixmania took 3 days to identify a SEPA payment that takes only 1 day to happen. After 3 long days contacting Pixmania customer services, I received an email saying they received my payment. after that I received as well an email from HKNumeric with my order number (HK4301636) and invoice. Since them, I have nothing. I have contacted Pixmania customer services several times and they affirmed the item was shipped but it cleared wasn't according to HKNumeric website. Tried contact HKNumeric and end with invalid phone numbers and website messages that had no answer. Despite the fact HKNumeric is selling the item, my agreement was with Pixmania and my money was transfered to Pixmania current account. Now my fight is to get my money back, once that we are on 06/07/2016, 15 days after buying the camera. I strongly recommend you stay away from this company... Prices can be tempting but worth nothing if you don't receive the product. Pixmania Order CCL1507722457.

I order a phone through Pixmania and everything appeared to have gone well. I even got the tracking number for my parcel.

Now, 5 days later, when I check the tracking number, it still says it's on its way. I contacted the partner dealing with the delivery (Albay Technologies) and they told me that Pixmania asked them to put all their orders on hold and that I should contact Pixmania.

When I go to Pixmania's website and try to report a problem with this order, I get a message saying that I should contact Albay Technologies. So who do I contact now?

Really bad customer service.

I ordered an SD card on 24th April from Pixmania. I have not received card to date (17 July 2016). There is no mechanism to raise this issue with Pixmania via their Web site or phone (premium phone number never answered over this period) . I have not received SD car or refund. Over this period I received confirmation email on two occasions from the re-seller that they did not receive the order from Pixmania and to contact Pixmania. The Pixmania customer service Web page only allows me to email the re-seller for all of the listed order problems , there is no option to contact Pixmamia as to why my order was not forwarded to the re-seller (even when the site offers to comment on their service Website , this is redirected to the re-seller!). It is impossible to contact Customer Service (1530 300 210) by phone, either busy or rings out to no reply (tried this 50+ times over numerous dates since order). I have canceled order but still no refund. Beware!

#Pixmania is absolutely sham company. I was waiting for my order over 8 days. After logging to Pixmania account I realised that they cancelled my order (apparently lack of stock). Never send ma an email or message about order cancelation, the product I have ordered is still available on-line, one of Pixmania phone (the one on the website) doesnt work at all, the one you could find here is more likely IP phone with so bad connection that you hardly will hear each other. Not to mention that Pixmania supplier who supposedly should send me my order phone no also doesn't work. I will never ever go any near Pixmania again. Now I have to retrieve my money, I waisted 9 days waiting for my order and an hour trying to contact with them and explain the situation. Absolutely rubbish service !

Ordered a phone cover on Pixmania and all I can say is thank god it wasnt too dear because I ordered it and they got back into contact to say I had to send on a photo of I.D. and a Utility Bill which was not written on their website before order so when I did this, the email I sent the attachments too their validation email address and it came back undelivered plus it was in Spanish so I had to translate it and when I tried to get in touch with them via email (customer "support") they were unhelpful and rude and when I wanted to cancel order they ignored me and I wrote to them on facebook in desperation and I got told to contact them directly which I tried doing but was getting no contact back! DO NOT order from this website they are very bad.....

terrible, their have a lot sellers from different sources, their are not checked.Bought a phone paid over 500 EUR, from pixmanias merchant partner Bargain Deals U.K. After 5 months my phone stoped working. Tried contact merchant but there wrong email, when contacted pixmania get message:The treatment is supported in full by the merchant (preparation , delivery, after-sales service ... ) , I can not intervene directly.

The contact information of the merchant concerned:

The merchant's name : Bargain Deals U.K
Mail: not allowed here
Phone number : 00 44 2476720294

phone number not answer and email are wrong.

So their have unverified merchants. Fake merchants with bad quality products.

I ordered a product with 2-4 day of delivery time. Past 13 days, I didn't received the product or a tracking number.
I bought the product from pixmania and the only contact that I can use through pixmania.ie is with Albaytech, a partner. I don't want contact with Albaytech since I bought the product from pixmania. It's very easy to sell a product and when a problem happens say that is from another company.
Besides that, after 12 days I asked for order cancellation and my money back. They didn't cancelled and told me that I would receive a tracking number in the same day. I answered back telling that I don't want the product anymore and want my money back.
Until now, no money back, no product, no order status as cancelled.
Horrible experience.
Pixmania nevermore!

Has anyone a phone number to their customer service ? I bought a phone before Christmas and it was faulty so i send it back to get my refund. I never got my money back or the phone. And pixmania is not replying to my emails.

On June 2015 I've purchased Intuos Graphic Tablet. I've chosen to have it with 3 years extended warranty, for which I paid extra. Eight months later I started to experience problems with my tablet. I've emailed Pixmania.ie, requesting my product to serviced. The reply email was saying that Pixmania has been bought by another company - Vente du Diable and therefore Vente du Diable is not taking over the any after sales repair cases prior to 5 Feb 2016. I sent a second email, but got no more replays. Not really my business who owns Pixmania, but What happened is that I paid for extra warranty and got nothing. Very unprofessional and frustrating. Obviously not a reliable place for online shopping. As I see I'm only one of many having bad experience with Pixmania.
I hope my review will help people in their choice and avoid all these troubles.

I placed an order for a Nikon d5500 dslr camera offering 2 day free delivery on 7th Feb 2016:
I received notification that it has been dispatched by GE Direct the following day and was given a tracking number for UPS. I have checked the order daily and all that has happened is a label has been created - my camera has not arrived at UPS and I have no idea when I can expect to receive it. My money has been taken from my account - money which I have been saving up for the last 6 months by the way - so now I have no money and no camera.
I have tried the numbers given - and can't get through. I am extremely concerned that I have been scammed. Pixmania's website referred me back to GE Direct, so I tried to phone them and just got a recorded message. Don't fall for the cheaper prices - the fact that I have been waiting for a week and a half for something that was promised within 2 days is enough to put me off ever using Pixmania again. I have also read a number of reviews where people have had even worse experiences