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Wanted to cancel an order and instead of replying to my message, they just sent the order anyways. Then I thought, well okay, not really a problem I guess. Received it and it was damaged due to very bad packing. Not worth to order here..
I waited for two years to receive my items. Up till last December the company at least replied to questions. Now it's just complete silence.
Avoid at all costs.
The product I ordered kept getting delayed for over 2 years since its release and still going. Customer Service were only able to give vague responses at best, and that's when they aren't taking 3 month-long holidays with only an easy to miss Google description even saying why they haven't responded to your query from a month ago. Had to eventually relent and ask for a refund which Customer Service was able to provide. I so badly wanted to support the game developers who work with them, but whoever is running Pix N Love has no clue what they are doing with their customer relations and they should be avoided at all costs.
Multiple games purchased, and came in a very thin bubble mailer. Just unacceptable by any metric.
I pre-ordered SNK vs. Capcom SVC Chaos as a collector’s item and reached out to Pixnlove beforehand to confirm the game would be securely packaged, especially since it was shipping from outside the UK. Although I was assured it would come in premium packaging, the game arrived damaged inside a flimsy bubble wrap envelope. I contacted Pixnlove multiple times about the issue—four emails in total—but never received any response. Now, I’m forced to dispute the charge through Mastercard to try to get a refund. I would caution others when dealing with this company, as their customer support appears nonexistent and reliability questionable.
My package have been shipped to Japan and Japan Post had a problem and send it back to Pix'n'Love. I made a typo on my email address when I registered, but the customer support agent found my correct email to tell me about the situation of my package and reshipped promptly the books.
I received the books they are in good condition and pretty heavy.
Really satisfied about my purchase and Pix'n'Love services.
Been waiting 6 months for a pre-order that still hasn't been made/shipped out. Do not shop here. I will be getting a refund.
For som ungodly reason they told customs that a 33 euro product is worth 70euros witch means i have to pay 33 euros extra to clear the damn item
It works, but you have to be patient for your order, like 5 month of waiting.
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