PizzaExpress Reviews 

1,163
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the staff, describing them as welcoming, attentive, and friendly, often highlighting specific individuals who made their visits enjoyable and memorable. People frequently commend the excellent service received, noting that staff go above and beyond to ensure a positive dining experience. The food is often described as delicious, top-class, and cooked just right, with some reviewers even calling it the best pizza they've had outside of Naples. However, some customers also noted issues with understaffing and staff being unhelpful or inattentive, leading to long waits and poor treatment. There are also concerns about the quality of the food, with complaints about dry, unseasoned, or undercooked items, and pizzas having less topping or being smaller than before. A few other people also felt that the overall quality of the experience has declined, with some locations being particularly disappointing.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their friendliness, attentiveness, and... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the amazing, world-class service,... See more

Product

Customers had ambiguous experiences with product, with many expressing disappointment regarding the quality... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the food as excellent,... See more

Location

Users describe ambiguous interactions with location, with many reviewers mentioning specific branches they... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Have visited Sidcup Pizza Express twice on a Saturday lunch time: 7/3 and 21/2. Food is good, when it arrives. The branch is understaffed given the number of customers that arrive. The problem is with... See more

Rated 2 out of 5 stars

Neurodivergent nightmare. Brought my boyfriend here for his birthday, surrounded by screaming children. Waited 20mins for a drink and initially denied an app voucher my boyfriend had for a desert be... See more

Rated 2 out of 5 stars

We came on a Sunday around 5:30pm to Pizza Express in Bristol, Southgate. The restaurant was completely empty (I’ve uploaded pictures to show this), yet the staff refused to let us sit in the open... See more

Rated 5 out of 5 stars

Pizza Express Wimbledon Broadway Amazing service, great staff and management. Clean, cool and comfortable on ean extremely hot day. Ollie, was welcoming and a great host to my friend's, daughte... See more


Company details

  1. Take away service
  2. Online Food Ordering Service
  3. Pizza Delivery
  4. Pizza Takeaway

Information provided by various external sources

Experience the finest ingredients, eye-catching design, friendly and efficient service - all wrapped up with the passion for pizza which infuses everything we do at PizzaExpress?


Contact info

3.0

Average

TrustScore 3 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(1,163)

133 reviews in the last 12 months

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Rated 5 out of 5 stars

Pizza Express - Regent Street, Cambridge

Fantastic service received from Roshan who couldn't do enough for us during our recent visit to the restaurant on Regent Street in Cambridge. The restaurant was short staffed due to illness, however he successfully managed a number of tables and was such a pleasant and joyful server!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Haven’t been for a while - great night!!

Haven’t been for a while, but needed to write a review as this visit was exceptionally good.
Chilled atmosphere, nice table, great food (really well made, all dishes were spot on) and super service from Dila!
Honestly, the best dining out I’ve had in Bournemouth centre for a while.
Thank you to the team

15 February 2026
Unprompted review
Rated 1 out of 5 stars

I felt scammed after going to Pizza Express Cribbs Causeway

Pizza Express Cribbs Causeway Bristol
I had the most overpriced and worst pizza I have had for a very long time. TBH, the fresh pizzas from Aldi that are under £4 are way better. The pizza dough was dry and like cardboard. I am sure that eating a table mat would be a more pleasurable experience. The tomato sauce was unseasoned and tiny blobs of unmelted cheese. The pizzas have also shrunk. It cost an eye watering £18. I felt scammed after going there ****THINK TWICE BEFORE GOING HERE**** I won’t be visiting Pizza Express again.

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Never order online -

Don’t order online unless you want to waste your evening. Ordered from Pizza Express Wembley for delivery, the food arrived incomplete. To then log this you have to enter a live chat. With no expectation you will get a refund as it’s not I quote “in their jurisdiction”. So they can just take your money??
They ask if you are able to go and collect the missing food item?! No, that’s why I asked for delivery, doesn’t make sense they can give you the food if you go and collect but not delivered? The receipt clearly showed the cannelloni was missing as it was unticked.
No one to speak to on the phone after further emailing and photos sent, they will refund but await this. What a fiasco, never ever again. Put me off Pizza Express entirely. They don’t care at all - zero customer service.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Worst app ever tried to get the 40%…

Worst app ever tried to get the 40% offer off couldn't even order from there absolutely awful went and got a kebab instead was much better and much cheaper , prices on pizza express are extortionate and can't even order from them absolute shambles

7 February 2026
Unprompted review
Rated 1 out of 5 stars

Appalling service

I ordered a delivery from Pizza Express this evening. My details were taken and my credit card was billed instantly.

An hour and a half later, with no delivery, I contacted Pizza Express who told me that my order had been "auto rejected". But nobody told me. They had my phoned number and my email address but they just left me to wait. And to add insult to injury, apparently it will take 3-5 days to refund me for the service they never provided.

7 February 2026
Unprompted review
Rated 3 out of 5 stars

I admit the food was good, BUT ..........

Meadowhall. Sheffield.
I admit the food was good, the place was clean. The staff were pleasant & the service was fine. Prices ridiculous & I mean ridiculous ! We shall NEVER eat here again as I object to paying almost half the food cost for soft drinks ........... CRAZY !

30 January 2026
Unprompted review
Rated 1 out of 5 stars

Rip off

Rip off, went here for my son‘s birthday and cashed in some Tesco’s vouchers before arriving as I remember it was super expensive. On arrival was told cannot use the vouchers and any other deal on the menu i.e. the three course meal deal okay so my son then said I have the app can I have the free doubles as part of the conditions – yes but again cannot use the meal deal or any other deal. £210 for a table of five for some pizzas and a round of drinks and then all of the extras they added without even letting us know. For a basic meal, i.e. pizza, how can you charge £210?

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Dirty glasses with lip stick on

Dirty glasses with lip stick on, lad wanted just water so asked for tap water and there was bits floating in it. So I refused to order any food. The waiter was a d.i.c.k.h.e.a.d and walked away when I refused to pay for the drink and I told him I wouldn't be ordering any food.
He went and stood with his colleagues waving at me and my family as we left laughing.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Pizza express in rugby


Pizza express in rugby. Chris hosted a party for my niece today he went above and beyond to make sure the party ran smooth and the kids enjoyed themselves. Thank you

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

I wanted to take the time to say a big thank you to the Cheltenham team for all your help with making last nights group meal a really fun and enjoyable evening for all the girls. They all enjoyed the food very much and thank you for making it all run so well on the night.

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Humiliation and such a disgrace insult for me

I am sorry to say this was my first experience in Uxbridge I went to restaurant and for 10 mins I waited with my daughter and mom and guy came I told him we are 3 people and he asked me you have reservations when I said no. I said ok I book it now online to check in and he was like no you have to come after 8 pm I said to him your other branches in Ealing , Brentford which is busy never been insulted and humiliated and asking me to come after 8 pm but where tables were empty if it is reserved there would be a sign on the table . But just don’t want customer to give you business . Is not the way to handle in customer service industry . I am sorry to say never say no and make your customers go unhappy . I can give business to the other restaurant I came with my family . Really disappointing . So much bad for entering first time in Uxbridge branch . I went also at 17:44 pm which is not a busy time . But if you all don’t want business I won’t bother next time.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience at Pizza Express

Amazing experience at Pizza Express, Kingston. Great food and atmosphere, and our waiter was outstanding — friendly, attentive, and made sure we had a wonderful dining experience. Highly recommend!

15 January 2026
Unprompted review

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