Placesleisure Reviews 

Very bad customer service. Phone call never answered.
No information is given on website. Staff is very rude and they don’t have full information either

We have a great swimming community plus staff who care this has made exercising a joy and has impacted me in such a positive way

Be very careful if your using this company. Espically if you need to cancel membership on medical grounds. They want 15 days notice to cancel and will insis on you paying the following months sunscriotuins. They also demanded a medical letter from a doctor to say i was withdrawing on medical grounds.

Complete conning company. Be very careful if you sign up with them. All they want is your money

Awful leisure centre. My daughter left as she found it almost impossible to get parked in the evenings and the gym was so packed, I cancelled the DD and then they reinstalled it! Apparently this was a technical error. Trying to get hold of anyone to talk with is a nightmare. Eventually they paid back the money that they had taken. Then recently I booked out a badminton court online and the webpage pop up kept saying that payment had failed to be made. So I went into the leisure centre to book a court, only to find later that payment had been taken online! I have reached out to the company and despite my sending proof of payment being made twice, Head Office are saying it has only been taken once! I am now having to chase my money yet again. I would not recommend this leisure centre and I won’t be using it again.

I had an incident when taking my little girl swimming and a member of staff, Dave Matthews I believe (reception staff, tall, Curtain styled hair and between 20 and 30 years of age) spoke to me, in front of other people, like something on the bottom of his shoe. I advised him I couldn't hear him very well due to not having my hearing aid in yet he continued to try talking down at me. Since this incident, I've made a complaint and ironically, every time he's let me in, I get a penalty on my account saying I've not attended. This has now happened 3 times and its only when he let's me in. Clearly holds a grudge and needs to grow up.

I rung 11 times knowone ever picks up, so I walked over to center has I am literally 2 mins away, when I got there knowone was at reception just staff, just talking as always. I ask the receptionist does anyone pick the phone up was told yes then she said what can I do for you? I again said I rung 11 times she still dismissing me, I told her are dogs allowed to run on the running track has ive never seen anything like it in my life, she replied yes, she needs to retrain has she had no manners and was rude.

Pool was reduced length due to a technical problem, but no notice to that effect or an apology for any inconvenience.
This sort of thing happens too frequently.
Illustrates a lack of care for the members who have already paid for the service

Not only have facilities at The Triangle been unavailable/broken for months but I have been lied to by a manager. The attempt at apologising took no responsibility or accountability for lying. Honesty and integrity seem sorely lacking at The Triangle so I doubt this is something they are actually capable of doing.

Edit: I have already made a formal complaint. It seems the main goal of staff is to get me to "drop it" instead of actually addressing the issues. From how my complaint has been handled, I can only assume Place Leisure considers lying by management acceptable.

Random Facebook post saying reduced capacity in pool tomorrow due to ITV filming. No warning on booking app so tough luck if you don’t want to risk being caught on camera. Notice videos of exercise classes are also being uploaded to Facebook. Places Leisure ignoring their own ‘no photography’ rule!

Update - the footage of the filming in the pool has now been uploaded to Facebook and it shows the whole of the pool not just the area marked “private hire”.

Dover District Leisure Centre is a brilliant general fitness and health centre expertly run by Places Leisure. A pleasure to visit the centre, very well run, clean and lovely environment, well looked after, a very competitive monthly fee and a huge array of classes available with 1st rate instructors. Excellent value for money it really is a treat to use it.

This place must be managed by the Chuckle Brothers, think Brittas Empire. Disabled bays are regularly abused, often taken up by able bodied people who don’t have blue badges, seemingly because they know the management don’t ever bother to address the issue despite being asked repeatedly, it’s a public place surely they could organise something with the council? 14 bays were taken up by able bodied people without disabled badges last time I went there (I can understand one or 2 having forgotten to use their badges but 14? No). Swimming is next to impossible, they have fast medium and slow lanes however staff always indifferent to anyone asking them to move slow people out of the fast lanes, why they bother to have signs indicating which is which I don’t know, if you want to swim fast in the fast lane you simply can not. The health suite aught to be called the health hazard, it really isn’t cleaned properly.

No one answers the phone or returns calls, it's been 2 weeks!!

I have nothing bad to say about the staff on the front desk. It is all about the fees. Why does Kingston council think it is appropriate for a member who pays a monthly fee to have to pay an additional £17 for an hour of badminton? Often the hall is booked by outside groups, it is in use by the local school in the daytime and you need to be lucky to get a court at the weekends. £17 is excessive for an hour of play plus usual monthly membership. Sort it out Kingston council. This is a rip off.

Very disappointed with service in excel....communication is really bed and service even worse.

Fantastic gym, great atmosphere, great range of equipment and professional friendly staff.

The experience I had at the leisure centre was not a pleasant one myself an my Autistic child I made a previous call due to the trip explained that I would be coming with him an if I had to bring any details on the call got told that I didn’t need any information but when I arrived over half hour with a member of staff who was as slow as which with an Autistic child I would of expected her to have been able to get the information on the computer a bit quicker which I was unable to give as I was told I wasn’t in need of any but that was sorted then i asked to book the swimming pool it was told it was not available due to a private session an would be available in 2 hours but I could book the bouncy castle zone for 45 minutes while waiting which I didn’t really want but having an Autistic child getting VERY uncomfortable with all this hanging around I booked the bouncy castle zone TO that I paid but the staff member then told me we’re I had to go concerning iv not been there before said go through that for over ther for the bouncy castle zone which I took her information which led me straight in to the swimming pool area I was so confused an angry 😡 at her stupidly with her wrong information my Autistic child then was really upset about this I came out of there an then said what the heck have you done sending me to the wrong place she apologised but that nothing when you’re child had been waiting for nearly over an hour for something todo an the member of staff don’t even no we’re to send you I was not happy with the Dior the staff member on the front desk at all my experience was not Good for me or my child 👧

Horrible gym.
I’ve been trying to come on site and it’s been closed no information on the website nothing. HORRIBLE
The ladies gym is so dirty as well. Nobody cleans the place horrible
Horrible management. Nobody picks up the phone call and looks like the reception people are always on their phone and around the place doing nothing

The inflatable in the inflatable fun session appeared to be covered in black mould or dirt , part of it deflated and part of the handles to grip onto was ripped and eventually ripped off .

I had to reschedule a badminton booking but inspite of multiple calls and voice messages no one responded. I have now lost £16. I am a regular customer and use badminton a lot but this was very disappointing. I will appreciate it you can call me and reschedule my 10am booking to another date and time.

I came today with my 22 months old son for the women session and I took the pushchair next to the pool,the safeguard said I'm not allowed and I told her to show me the policy of it,she said she can not as she can't leave the place and I told her to bring the manager,also she said she can't and I was told I'm rude,I didn't insulted her,I just raised my voice to her as she was not provided me with the policy,however after the session she waited for me and asked me if I want to speak to the manager and she brought the manager,I explained the manager the situation,she was still giving attitude and spoke over him,also the manager said that there is no sign or policy and is beacuse he said so I'm not allowed,I told him my son is only 22 months and I'm scared I could fall with him,however I saw he had no policy or sign to show me,only os because he said so I'm not allowed,I told him I'm not going to come anymore and he said thank you.
If you want to pay and be patronised this is the best place for it

NEW MALDEN CENTER