Planet Hollywood Reviews 

31
•
TrustScore 2 out of 5

2.1

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Rated 2 out of 5 stars

Food average to poor, staff aggressive with the bill. What a weird experience today. Had lunch with my partner and really disappointed. Staff were really aggressive towards us. Twice during our main c... See more

Rated 2 out of 5 stars

Check in was acceptable however i paid for early check in to avoid the horrible crowds. No housekeeping. None. I stayed 10 nights. No fresh towels. No trash removal. On January 1 Security barged... See more

Rated 2 out of 5 stars

Booked and paid direct with hotel, lifetime marriot gold (status means nothing). Overall the lay out is good the hotel just let's itself down in very simple things that completley change t... See more

Rated 1 out of 5 stars

We have been told it takes one month for them to refund us after cancelling our Star class upgrade yet when paying it immediately comes out of our account. This is customer service at its worse. Happy... See more

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2.1

Poor

TrustScore 2 out of 5

31 reviews

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2.1

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(31)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful food, service no better

Surely you can do better than just hoping for enough tourists that you don't have to make the food anywhere near good enough to make Londoner's want to come back again.

7 September 2020
Unprompted review
Rated 5 out of 5 stars

Planet Hollywood London

Excellent service, and Wow how big were them BBQ Ribs!!!! I went with my partner, 3 year old and 6 month old sons. The staff were absolutely perfect. So many different members of staff helped us with the buggy entering and leaving the restraint, one even came and found me at my table when my partner was having problems in the baby changing area with my youngest. BBQ Ribs were amazing, so tasty and so big! Biggest problem was I had been looking forward to the loaded chocolate shake since couple of days before when I checked the menu out. And I was so full after the Ribs there was no way I could fit that in after! I will be returning to try the Loaded Chocolate Shake! Thank you

20 February 2020
Unprompted review
Rated 1 out of 5 stars

We have been told it takes one month…

We have been told it takes one month for them to refund us after cancelling our Star class upgrade yet when paying it immediately comes out of our account. This is customer service at its worse. Happy to take your money but do not deliver what they say in their mission statement. I cannot say how angry I feel.

4 February 2020
Unprompted review
Rated 2 out of 5 stars

LOUD MUSIC FROM THE POOL AREA ALL DAY

LOUD MUSIC FROM THE POOL AREA ALL
DAY. From the hotels I have stayed in the world, I have never experienced a hotel with as much noise in the room as on Planet Hollywood, Las Vegas. Constant noise, bum bum bum music from the pool area. It starts at 9.30 and continues until evening. The noise is so loud that it shakes and you have to talk LOUD by having a conversation in the room on the 16th floor.

26 July 2019
Unprompted review
Rated 1 out of 5 stars

I'm in planet hollywood in London…

I'm in planet hollywood in London Leicester square I just had burger and fries the burger is as chewy and tough like eating a leather boot absolutely disgusting and the fries are like the leftovers from the chip shop scrag ends my advice spend your money at burger king food is a lot better

30 March 2019
Unprompted review
Rated 4 out of 5 stars

Staff were lovely!

Planet Hollywood was a great venue for accommodating for large school trips and they did so brilliantly! Despite it being a set menu, providing some limitations to what we were eating, the food was to a good standard. Further to this we ate here during valentines day and their decorations were very well done and made all of us appreciate the place a lot more, something I won't forget, very sweet. Most importantly the staff were very cheerful and welcoming, my favourite part about this restaurant!

20 February 2019
Unprompted review
Rated 1 out of 5 stars

new planet hollywood disney

just eaten in the new restaurant in disney springs Florida. service was terrible! food not much better, the only thing high is the price. Not on the level of other restaurants in the area. give this one a miss!

3 August 2017
Unprompted review
Rated 5 out of 5 stars

Great memories!

I remember the days when there still was a store in Berlin. What a great time we had there. Sure it was quite expensiv, but it was really fun though. Don't wanna miss these days!

Cheers to Arnold!

13 March 2014
Unprompted review
Rated 2 out of 5 stars

Over rated, over priced & over here....Avoid Planet Hollywood in London

Really wanted this to be a special treat for our daughters birthday - but apart from her name on the screens around the restaurant, which was lovely, the whole experience was quite simply, awful. I expected great things, fabulous food & superb service - it failed on all of these points, it was barely ok, repeatedly being asked if we wanted any more drinks became a bore, seriously. Packed to the rafters, music so loud it hurt your ears? Not my kind of thing at all.

We all had burgers - BLAND was the flavour, not Barbecued or Swiss & Mushroom that we ordered - i have had tastier burgers from Burger King (and at least theirs are a darn sight cheaper!!). When you're spending over £35 for just 3 burgers, you expect them to be EPIC ..... sadly, they are not. the worst crime? The fries that came with the burgers were FROZEN ones, they were terrible & cold. I make better at home.
We were repeatedly shouting at each other as the music was SO loud, you couldn't hear yourself speaking which was horrendous.

So anyone even thinking of going if in London? Don't - head somewhere else, like Frankie & Benny's which put this place to shame.

2 January 2014
Unprompted review

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