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Plantation Shutters Ltd Reviews 

187
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the polite, knowledgeable staff and the smooth, highly professional consultation process from the initial enquiry right through to the final fitting. Consumers frequently mention that the installation work is exceptionally fast, clean, and executed with impressive attention to detail by skilled operators. Buyers are deeply impressed by the premium quality of the shutters and blinds, which beautifully enhance their homes and provide great security. Some reviewers were not happy with the after-sales service and warranty support, describing frustrating experiences when dealing with product adjustments or fault resolutions.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the entire process from initial consultation... See more

Product

People report positive experiences with product, noting that the shutters and blinds are of very high... See more

Staff

Consumers find staff to be positive, highlighting their helpful, responsive, and knowledgeable approach... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent craftsmanship and... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good product at a competitive price. What swung it for us was the complete service, we were replacing existing blinds and required removal and disposal of existing. Not a problem we were told, and th... See more

Company replied

Rated 5 out of 5 stars

Although I had to wait a little longer than anticipated for my shutters it was well worth the wait. The fitter was efficient and tidied away any mess created, he was finished fitting the shutters in... See more

Company replied

Rated 5 out of 5 stars

We contacted Plantation Shutters to obtain an indication of costs. We provide a simple sketch. I discussed options with Grace who was polite, informed and helpful. We then arranged a survey with V... See more

Company replied

Rated 5 out of 5 stars

Definitely recommend this company and product. Ordered the white, metal, security shutters for a bay window. Not only do we get great security, they look fabulous and generate a lot of light too. Fan... See more

Company replied


Company details

  1. #15 of 39 best companies in Window treatment store
  2. #8 of 18 best companies in Awning supplier
  3. #18 of 53 best companies in Blinds shop
  4. #48 of 114 best companies in Interior designer

Written by the company

Established in 1982, Plantation Shutters Ltd is the longest established independent shutter company in the UK. Nationally known and locally respected, Plantation Shutters have always been at the forefront of shutter innovation and supply a vast range of material, style, and design finishes for shutters, ensuring every order is customised for each individual and their home. Offering the highest quality products with intelligent style is imperative to Plantation Shutters who believe that the highest standard of shutters should be available at accessible prices, now and forever. Numerous factors set the team at Plantation Shutters apart, but crucially it's their all-in-house team of expert surveyors and fitters. Not sub-contracting ensures a consistent standard of workmanship and guarantees a streamlined service from start to finish, avoiding backlogs in busy periods. Fully trained specialists allow for a ‘one visit does all’ measure and design consultation avoiding multiple appointments and ensuring a quicker turnaround time from initial contact through to installation.

Mission Statement

Robert James

For the past 40 years, Plantation Shutters Ltd has maintained an excellent level of care, passion and service by keeping our business model simple. We have never wavered from our original philosophy of using the best craftsmanship and the highest quality materials to produce the finest shutters on the market. This, combined with our knowledgeable and experienced installation team, has meant that we are the first choice for people who demand the best, and our long standing clientele is testament to this. Our clients know that we provide an unbeatable product at reasonable costs – designed correctly and fitted immaculately. Nevertheless, it is vital that we continue to perfect our skills and not become complacent in either the product or the service that we offer. The trend for plantation shutters has grown exponentially in the last few years and will continue to do so, as they provide a practical and modern solution for window dressing. However, as the market expands, it is important to differentiate between companies in terms of product, quality, service and expertise – we guarantee that we will never sacrifice our standards in any of these and above all, aim to maintain our position as the optimum provider of plantation shutters in the UK.

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4.8

Excellent

TrustScore 5 out of 5

187 reviews

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4.8

All reviews

(187)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Service from a Family-Owned…

Exceptional Service from a Family-Owned Gem

I recently had the pleasure of working with Plantation Shutters Ltd

​Unit 10 River Reach Business Park
​1 Gartons Way, Battersea
​London SW11 3SX,

a remarkable family-owned plantation shutter company. As an Irish family, we were keen on finding a company that not only understood our specific needs but also provided a personal touch to the service.

From the initial consultation to the final installation, the said Company surpassed our expectations. Their expertise in plantation shutters was evident and they guided us through the entire process with a genuine commitment to customer satisfaction. The team's attention to detail was remarkable, ensuring that the shutters seamlessly complemented our home's aesthetic.

What sets P. S. Ltd apart is the warmth and sincerity that comes with being a family-run business. It felt like they were treating our home as if it were their own. The shutters not only enhance the overall look of our west London cottage but also contribute to a cozy and inviting atmosphere.

I highly recommend Plantation Shutters to anyone seeking top-notch shutters with a personalized touch. Their dedication to quality and customer satisfaction truly sets them apart in the industry.

Gratefully,
Lord Patrick Moylett.

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Seamless from start to finish

4 January 2024
Unprompted review
Plantation Shutters Ltd logo

Reply from Plantation Shutters Ltd

Hi there! Thank you for your positive feedback, we are delighted to hear that you had a seamless experience with us. At our core, we are committed to providing exceptional customer service, and it's great to know that you felt supported at every stage of the process—from your initial inquiry to the final installation.

Your choice of full height shutters with bright brass hinges is an excellent choice. The addition of bright brass hinges also introduces an extra layer of luxury and customisability. It's these thoughtful touches that we believe elevate the overall aesthetic of your shutters, making them truly stand out.

We take great pride in the expertise of our in-house team, ensuring that they guide you seamlessly through the entire journey. Thank you once again for choosing our services, and we look forward to assisting you in the future.

Rated 5 out of 5 stars

Plantation Shutters are just so great…

Plantation Shutters are just so great and straightforward to deal with. From the initial enquiry right thru’ to fitting they are so efficient.
A company I have used for years and will continue to use in the future.

4 December 2023
Unprompted review
Plantation Shutters Ltd logo

Reply from Plantation Shutters Ltd

Hi Vanda, thank you so much for your wonderful review. We truly appreciate your loyalty as a long-term customer and are thrilled to hear that you find our services efficient and straightforward.

The style of shutters you have chosen, full height with a hidden break, is an excellent choice. The hidden break not only enhances the aesthetic appeal of the shutters but also provides practical benefits including enhanced privacy and slat control.

We are delighted to have met your expectations from the initial enquiry to the fitting process and look forward to hopefully working with you again in the future.

Rated 5 out of 5 stars

Polite courteous fitter

Polite courteous fitter. Prompt arrival time. Able to answer my questions.
Cleared up any mess he’d created and left the rooms exactly as he’d found them.
The experience with Plantation Shutters has been faultless from start to finish.
I’ve already recommended to a friend.
She’s seen the results and knows
how happy I’ve been with the service.
A job well done!

14 November 2023
Unprompted review
Plantation Shutters Ltd logo

Reply from Plantation Shutters Ltd

Hi Maureen, thank you for sharing your wonderful experience with us. Your satisfaction is our utmost priority, and it's always a pleasure to hear that we've met or exceeded your expectations. With 40 years of dedicated service, our commitment to quality remains at the heart of everything we do.

The Tier on Tier shutters you've chosen are a timeless and practical choice, particularly for ground floor rooms and bay windows. The distinct separation of panels on the top and bottom provides a level of control that enhances both aesthetics and functionality, affording you the flexibility to manage light and privacy with precision.

Your recommendation to your friend means the world to us. Should you have any further inquiries or if there's anything more we can assist you with, please do not hesitate to reach out.

Rated 5 out of 5 stars

Excellent window shutters and Professional service

Starting from initial email exchange, full survey and first quote, back and forth clarifications on different options, second survey and quotes for our change request, and installation, all went extremely well !

High quality of window shutters and professional team that you should trust.

10 November 2023
Unprompted review
Plantation Shutters Ltd logo

Reply from Plantation Shutters Ltd

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that your journey with us was a positive one from start to finish.

It's wonderful to know that you found our email exchange, survey process, and quoting system to be seamless. We strive to provide clear and transparent communication to ensure that all your needs and preferences are thoroughly understood.
We are also delighted that our team's professionalism and dedication stood out to you throughout the process.

Your trust in us is truly appreciated, if you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Rated 5 out of 5 stars

Delighted with our beautiful shutters

Delighted with our beautiful shutters! It’s been a pleasure from start to finish. Thank you!

8 November 2023
Unprompted review
Plantation Shutters Ltd logo

Reply from Plantation Shutters Ltd

Hi Henry, thank you for your review. We appreciate your feedback and are thrilled to hear about your positive experience with our products and services. Our all-in-house team of experts offer a seamless experience for all our clients from start to finish.

Opting for all waterproof finishes ensures that the bathroom windows are water resistant down to the stainless-steel hinges. It is always recommended that shutters that may be exposed to water are manufactured in the waterproof finish non-waterproof shutter materials can become damaged or bloated if exposed to high levels of moisture.

If there’s anything else we can help with don’t hesitate to get in touch.

Rated 5 out of 5 stars

Fabulous service from start to finish

Fabulous service from start to finish. First visit is by an engineer, not a salesperson, so means that they know what they're talking about and there are no pressure sales tactics. Kept informed throughout the 8 week manufacturing process and the installation itself was done and dusted in no time at all. Great service and great value - you can get shutters cheaper but I don't think you'd be able to get better value. You really do get what you pay for.

8 November 2023
Unprompted review
Plantation Shutters Ltd logo

Reply from Plantation Shutters Ltd

Hi Julian,

Thank you for your kind words! We are thrilled to hear about your positive experience working with our all-in-house team of experts. The core values of the Plantation Shutters team is to offer our clients the highest quality shutters at accessible prices and efficient service.

We take pride in our excellent service ensuring our clients feel well informed when working with us, particularly in the time between the shutters being ordered, manufactured, delivered, and installed.

Tier on tier is a fantastic choice for your lounge bay windows as they offer the benefits of café style and full height shutters combined with extra privacy and control over natural light.

You were great to work with and please don’t hesitate to get in touch if we can help with any more of your Shutter, Blinds or Awning needs!

Rated 5 out of 5 stars

Amazing service and good quality…

Amazing service and good quality product! We had some shutters installed in 2020 and were so happy with them we ordered some more this year. Super professional and friendly, tailored service, we couldn't be more happy with our purchase.

23 October 2023
Unprompted review
Plantation Shutters Ltd logo

Reply from Plantation Shutters Ltd

Thank you so much for your wonderful review Katrim! We're thrilled to hear that you had such a positive experience. It's always a pleasure to serve customers like you who appreciate our commitment to providing top-notch service and high-quality products from our all-in-house team.

We're delighted that you were satisfied with the shutters we installed in 2020, and we appreciate your trust in us to order more this year. Our team takes great pride in delivering a professional and tailored service to meet your specific needs, and it's rewarding to know that you couldn't be happier with your shutters. If you ever have any more shutter needs in the future or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to provide you with the best service and products every time. Thanks again for choosing us!

Rated 5 out of 5 stars

First class product and service

The product is lovely, good quality. The whole service, from first contact all the way through to fitting has been first class.

13 October 2023
Unprompted review
Plantation Shutters Ltd logo

Reply from Plantation Shutters Ltd

Hi Barry, thank you very much for your wonderful review.

We put a lot of effort into ensuring our products meet the highest standards and your satisfaction validates our commitment to quality. We loved working on your project, it was great to see all the different styles of shutters come together across your home.

We are delighted to hear that you had a first-class experience with our service from the initial contact to the fitting process. Providing excellent service is at the core of what we do, and it's always fulfilling to know that we've met your expectations every step of the way.

Thank you for choosing Plantation Shutters, if you ever need any assistance or have further inquiries in the future, please feel free to reach out.

Rated 5 out of 5 stars

Strongly recommended

Strongly recommended. All staff very professional: polite and helpful on the phone, prompt at appointments, constructive with advice. The quality of the product is excellent. There was about 12 weeks between ordering and installation, which was exactly as we were advised - no delays. All our windows are different, but the measurements were spot on, because every shutter fitted perfectly and caused the installer absolutely no problems.

10 October 2023
Unprompted review
Plantation Shutters Ltd logo

Reply from Plantation Shutters Ltd

Hi Linda, thank you for taking the time to share your wonderful feedback with us.

We're thrilled to hear about your positive experience with our products and services.
It's great to know that you found our team to be professional, polite, and helpful throughout the process, from the initial phone call to your appointments. We pride ourselves on delivering excellent customer service from our all-in-house team of experts along with quality products. We know how valuable your time is, and we strive to make the process as smooth and efficient as possible.

The different styles of shutter you have chosen, including tier-on-tier, full height with a divider rail, and full height with 2 dividers rail are an excellent choice. Choosing different styles to suit the requirements of each room is perfect as it allows you to use the shutters exactly how you would like to increase light control and privacy needs.

Thank you for choosing us for your shutter needs!

Rated 5 out of 5 stars

You might as well go for the best.....

....And that's what i would say about Plantation Shutters - they are definitely the best in their field.

We had shutters fitted throughout the house - price wise the cost was not overly expensive. They very kindly give us a discount on the specific colour we wanted.

The whole experience from the back office (Krisztina Deutsch), to Lee Wilberforce who popped over, measured up and gave us really good sound advice on what type of shutters etc we should consider to the gentlemen that installed them - was just brilliant.

I think if you want good old fashioned customer service alongside top quality products then i would suggest you go with Plantation Shutters.

25 July 2023
Unprompted review
Rated 5 out of 5 stars

Great Service and Product

Plantation Shutters could not have done enough from start to finish. Michelle helped us all through the Sales and Installation, Nathan also undertook a great install which look fantastic, in quick time with no mess. I couldn't recommend the company more highly great service and product.

1 February 2023
Unprompted review
Rated 5 out of 5 stars

Very pleased with my new shutters

Very pleased with my new shutters. The whole process of measuring up, quotation, manufacture and fitting went very well. The house is definitely warmer on cold winter evenings.

12 December 2022
Unprompted review
Rated 5 out of 5 stars

Have used this company twice with total satisfaction

We have now used Plantation Shutters on 2 separate occasions. They installed cafe shutters for us as part of a kitchen renovation in 2021 and in 2022 installed full length shutters in our bedroom. We are extremely satisfied with their assistance from the design stage through to the materials and installation.

20 October 2022
Unprompted review
Rated 5 out of 5 stars

perfect

They were able to fit the shutters a couple of weeks before the estimated time and were very efficient and friendly and did a perfect job. Everything was as expected from samples shown, measurements taken and quotation supplied at the original meeting.

28 October 2022
Unprompted review
Rated 5 out of 5 stars

Excellent company and fantastic product

An excellent experience from start to finish. Plantation shutters are a fantastic company to deal with. All of the team are polite and professional. They were very quick to measure and quote once we had expressed our interest, and were very honest about the lead time keeping us updated all the way through,
The product itself is fantastic. The professional way in which is has been fitted, and the finishing touches make all the difference.
We would highly recommend this company.

13 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service from survey to installation. Pricing was fair and reasonable. Very pleased with my shutters. Would highly recommend Plantation Shutters.

4 July 2022
Unprompted review

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