Delighted with my purchase of a planter which looks great in my garden! Initial confusion over delivery timing - a long wait but worth it. I trust it does ok when frosts arrive - 🤞🏾 Overall, a dis... See more
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Really excellent customer service (as I made a mistake on order and they responded straight away!) and the plant quality was great. We paid extra for the unpacking service - such a brilliant idea. Hig... See more
Great quality plant and super customer service. I ordered a ceanothus from Plant Drop after fretting over which statement plant I wanted to buy for a key spot in my garden. Their website is really eas... See more
I purchased a very large indoor tree which needed a specialist installation, the team at Plant drop could not have been more helpful, professional and careful. Thank you so much! High recommend!... See more
Company details
Written by the company
Plant Drop specialises in statement plants for designed spaces, expertly sourcing the most impressive feature plants for the home and garden, from renowned growers around the world. This is accompanied by artisanal planters, the finest gardening accessories, and a wealth of expertise.
Contact info
PO Box 79198 , SW6 9RE, London, United Kingdom
- 02038872139
- hello@plantdrop.co.uk
- www.plantdrop.co.uk
4.4
Excellent
435 reviews
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Replied to 80% of negative reviews
Typically replies within 1 week
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Fantastic quality!!!!
Fantastic quality!!!!
I am incredibly impressed with the customer service and quality of Plant Drop. I ordered two large plants from them and when it came time for them to deliver them, I was called a few days beforehand because the plants they had in the shop weren't quite up to standard and they wanted to ask if I would be willing to wait for the next shipment (a few days later). They offered to bring me temporary plants if I was having an event (which I declined as I wasn't) and was quite happy to wait for better plants!
When they came a few days later than my original delivery date, I was delighted with the quality!! They're beautiful and look exactly like what I was expecting. They're planted perfectly and everyone was so kind.
23 January 2024
Fabulous customer service
Fabulous customer service - thank you so very much - fab communication and great delivery service
17 January 2024
There was a slight delay on the…
There was a slight delay on the delivery date. The plant did then turn up as promised on the new delivery date. Driver / delivery guy was good but we weren't given any instructions he said that they were on the plant pot or on the website. There wasn't any instructions on the plant pot.
4 January 2024
Reply from Plant Drop
Hello Marcus
Thank you for sharing your experience. It is great you are happy with your new plant and pot.
The team always attach plant health labels but unfortunately on this occasion it must have become unattached in transit, our apologies.
The full care guide is available here - https://plantdrop.co.uk/blogs/plant-care-guides/weeping-fig-ficus-benjamina?_pos=1&_psq=weeping&_ss=e&_v=1.0
Any questions whatsoever on plant care our team are happy to help at hello@plantdrop.co.uk.
All the best
Derek
First Class
Really friendly and helpful delivery driver and a stunning plant of excellent quality. Couldn’t be happier.
5 January 2024
Unprompted review
Good customer service
We needed delivery of large houseplants with a quick turn around the festive break. Derek and Kathy were both great on the phone/email to get this organised in time, the plants were in good health and arrived on time!
4 January 2024
The very best company out there
The very best company out there - supreme customer service, unrivalled quality, great assortment and even better prices. There is no competitor than can offer a better price-quality ratio in London, and I’ve tried them all! I would give 10 stars if I could!
5 December 2023
Very helpful and prompt service
Very helpful and prompt service. Would defiantly use again.
7 December 2023
Impressed by the quick delivery service…
Impressed by the quick delivery service and the quality of the jasmine. Very impressed from a landscape gardener
4 December 2023
Reply from Plant Drop
Thank you for your positive comments - great to know we impress landscape gardeners!
Amazing customer service
Amazing customer service, delivered my beautiful plant right into its pot at home!!
16 November 2023
Lovely plant healthy and looks amazing!
14 November 2023
Plant is amazing and delivery right on…
Plant is amazing and delivery right on time .
13 November 2023
Quick delivery and on time
Quick delivery and on time. Plants look very nice and healthy, pleased with my purchase, good value for money
3 November 2023
Excellent from start to finish
Excellent customer service from start to finish, including the delivery driver, matched only by the knockout large fiddle leaf specimen that was delivered.
8 November 2023
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