Platekompaniet Reviews 1,232

Customer service changed my order without clear confirmation and gave contradictory information throughout the process.

I asked about the restock timeline for a Limited Edition item, but instead of answering, they switched my order to a different product that I did not explicitly approve. When I tried to clarify, they responded with vague and inconsistent messages and refused further changes without explanation.

Overall, poor communication, lack of transparency, and no real effort to resolve the issue properly. Used to love this company but will not shop here again.

Ordered an exclusive CD which contained poster etc. 2 months later (near release date of album) I get an email saying it isn’t available and that will just send the cd without the exclusive stuff, and that they would refund the extra money I paid for the exclusive stuff. They also said they would send it out 1-2 days before the release date, but I got no mail before the release date of it. I’m not happy about how long it took them to tell me it wasn’t available

Ordered two separate items, first item was not available after 2 weeks ordering, no message from platekompaniet. Second item was ordered Dec 1st order as of Dec 22nd as Status: Under behandling. Completely unprofessional, I'd advise to buy elsewhere. AVOID

Don't order anything from them. 6 months ago I ordered 3 albums, the order was canceled without any information even though you can still buy these products from them AND YOU WON'T GET THEM. Customer service replied that it was sold out and that's it. They literally sold a product they know they don't have and don't know when they will have it! I thought the unknown time they received meant a month BUT NOT HALF A YEAR. Zero apologies, zero customer service whatsoever. If you're looking for a kpop store, I highly recommend iMusic! Don't waste your time here!

Worst Norwegian webshop I know. Most of the stuff they sell, they don't have in stock. And even if they claim they have it, it's a lie half the time. When an order is delayed for some reason, they don't bother to keep the customer updated. If you don't send a mail, you could be waiting for weeks without hearing from them. And of course, they don't apologize. Very often, it's actually cheaper AND faster to buy from abroad, VAT and shipping included. It's ridiculous. No wonder why they closed all their physical stores but one in the past few years. They had it coming.

Terrible experience. I will never ever order anything from the online shop. First: long term waiting for the book, which was avaliable during the time when I placed the order. Second - delivery - the package was delivered 15 km far from my place. I was forced to travel and looking for the book. Never ever.

Pretty good. To be honest, I prefer their shops, but their online experience can be good. Some items take a while on order and I sent one item back as I thought the quality was a bit poor (more the item than them). They use helthjem for delivery, which is good (if a bit risky security wise in a kollektiv).

Good service. Fast shipping.

Reasonable delivery time, reasonable freight charges

Kjapt og smertefritt og pluss for og få varen rett i postkassa👍🏽😁👍🏽

Hassle free shopping with them

VERY PROFESSIONAL STAFF & TRUSTWORTHY SERVICE.

I THINK SOMETHING LIKE AN AMOEBA RECORDS (WHAT´S IN MY BAG?) CONCEPT COULD HELP THE STORES CREATE A STRONGER IDENTITY TOWARD THE SHOPS, ARTISTS AND CUSTOMERS. MAYBE NOT THE SAME BUT SOMETHING LIKE IT PERHAPS? JUST A THOUGHT :)