Play.com Reviews 940

Have used play a few times for CD's and DVD's and am very happy with the experience. The question of getting new releases on launch day is not one i can comment on as i havent done it yet. Have taken a while for some items to be delivered.

Got a few dvd`s and games from play.com. They all arrived promtly and in good condition! Will defo use again!

absolutely dire!, I have had nothing but problems with my recent order's. I needed one item quickly so I paid express; I received the wrong item. Play would not send me the correct item even though I paid express until they had processed my return which would have takes ages!. I had to reorder my item from dabs.com who I highly recommend because the item arrived the next morning with standard delivery... already put off from other orders that have taken weeks to arrive I decided to order a Rj11 cable for my phone as it was the specific length I needed and I thought well they cant mess this up.... Wrong; I received a phone case, I have no idea how they do this but they succeed in cocking everything up. To make it even worse the seller "guiltyGadgets" ignored my emails and I had to wait weeks before play finally processed a refund... I will not order anything again from this company. I will stick with the reputable places like; dabs, ebuyer, scan, amazon and even ebay over play. Never had a single problem with any of the other places.

I used to buy lots of stuff directly from Play.com, but since they went over to selling through merchants only i lost faith.., so simply put i've stopped buying from them...

I have ordered 3 times from Play.com now and twice it has been a nightmare....Order just showing as "processing" for days and days.

Contact them to see what's happening with order and get no reply.

Will not be using again !

going back about 5 years ago i would have said they were excellent. Not any more they are middle of the road. Too expensive and not enough products, theyve really gone downhill recently.

Ordered x3 items on 8 September 2013 - required for 20 September 2013
Received confirmation immediately
Checked order on 12 September - to find nothing dispatched due to error on my CC.
Rectified, recieved email to say items to be dispatched 3-5 working days.
Cancelled one order
Checked orders on play.com 18 September - one item still showing as processing, one item as refunded!
I received no notification of refund / stock availability
Today find out that the second item is also not available, and I only found that out by contacting seller.
I will NEVER use PLAY.COM again.
Their customer service just insisted I had received emails - but couldn't prove it.
Appalling.

First of all there's free delivery on everything so there are no hidden postal charges and the products are organized in a clear way.

I use to buy a lot of dvds blurays and cds from play.com but some of the companies on there arnt the best, I ordered a dvd which arrived and turned out they sent the wrong one, so I arrainged for a return I didn't get a pre paid sticker from the company so I had to pay for the dvd to be returned and when they got it back they only refunded the price of the dvd not the return postage or the postage I paid to get it in the first place and nothing has been said when I have enquired, also I ordered a cd which said would be with me within 3 days after ten days I sent an email for them to tell me lost in transit and gave a refund I found out this company had done this to a lot of people. took orders then said lost in transit, im abit wairy to order now

In the past I have used Play.com many times and it has been fine, however this time I ordered a game via one of their merchants 'EASYSHOP2', and after 2 weeks of waiting my order was still classed as 'processing in warehouse'. Further investigation revealed that EASYSHOP2 was based in Italy, and I e-mailed them directly and received no replies.

In the end I got a refund out of Play.com but the most disappointing aspect was a complete disinterest from the Customer Care person i spoke to about the problem, or the merchant that let me down. They will keep on using them no doubt, rather than focusing on more reputable merchants.
I wont use them again.

I used to order a bunch of stuff from play earlier, recently it's been harder to navigate and too many third-party sellers. Keep getting e-mails from them almost on a daily basis, though never anything interesting. Getting a bit tired of the spam.

Customer service is always first class.Decent priced dvd's,cd's and games.Have been a customer for a number of years and hopefully for years to come. Well done Play.com.

Competitive pricing, responsive customer services in the event of any issues and a fantastic stock of products.

I will tell all my friends never to buy from play.com.
they entire customer service is so poor and you rather be safe and shop and ebay or another online store!

"Remeber they might be called RAKUTEN" or some rubbish like that but the people are the same!

play.com have good range, low prices and free delivery.

Loads of great items at good prices. Normally fantastic delivery

I have used Play.com for at least 12 years. I have never had an issue with them. I have always been satisfied with my purchases and speed of delivery.

I've used play for about a year now as the prices are just unbeatable! The site is easy to use and there is no delivery charge no matter how little you order. I would recommend this site to anyone.

Bought a couple of items that broke after 6 months minimal use.
Play.com were not interested. Standard letter denying all responsibility.
Poor customer service.
Will never use again.

Quite a realiable company, but sadly the ONLY company I have ever had to raise a claim to get a payment via quidco. A claim that they rejected incorrectly. In this sense I consider them at worst dishonest and at least shambolic, so I will no longer be using them. I would recommend if anyone wants get a cashback via Quidco they think twice about using this company.