PHILIPP PLEIN Reviews 713

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the products, citing poor quality, cheap materials, and items breaking quickly after minimal use. Customers also reported significant issues with customer service, describing it as unhelpful, unresponsive, and difficult to reach. Reviewers frequently encountered problems with their orders, including incorrect items, delayed shipments, and items being held due to unpaid taxes. The return policy was a major source of frustration, with many struggling to return items or receive refunds, even when products were defective.

What people talk about most

Product

Clients share negative opinions on product quality and consistency. Many consumers report issues such as... See more

Quality

Reviewers highlight significant disappointment with product quality. Many customers report items breaking... See more

Customer service

People report negative experiences with customer service. Many consumers describe the customer service as... See more

Order

Reviewers express significant dissatisfaction with the ordering process. Many customers report issues such as... See more

Return policy

Customers consistently express dissatisfaction with the return policy. Many reviewers report significant... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I purchased two pairs of Philipp Plein sneakers — one online via Klarna and one in-store (cash). Both were the same model but different sizes. Shockingly, size 40 was identical in length to size... See more

Rated 1 out of 5 stars

The designs look flashy online, but when the clothes arrived, the quality was nowhere near what you’d expect for such high prices. The materials felt cheap, the stitching wasn’t great, and some o... See more

Rated 1 out of 5 stars

I Ordered a 3k leather jacket for my girlfriend 2 months ago and the UPS customs is holding the jacket due for not paid taxes in the US by Philipp Plein. Customer Service keeps telling to wait. I ch... See more

Rated 1 out of 5 stars

500€ wallet already broke after few months lol horrible quality and even worse customer service...no reply to any of mails and when u call them it will take hours and Hours before u get them, and its... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

713 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Unsolicited SMS marketing

I started receiving weekly (occasionally even more frequent) SMS marketing from Philipp Plein after I shopped at another brand of them (Billionaire.com). I never opted in to any marketing and it's impossible to get this spamming stopped. They do not respect opt-outs and do not react to emails.

28 May 2023
Unprompted review
Rated 1 out of 5 stars

Never order here

Never order here. From the moment they have your data you will be inundated with spam every week, in other words no one is interested in their so-called designer clothes.
Made a purchase for my son years ago and, partly in view of the development of this brand to a Primark level, happily returned it. Who wants to identify with such a gaudy as well as raunchy line? The request to be removed from the mailing list unfortunately only leads to more spam so annoying the customer is their business model.

25 May 2023
Unprompted review
Rated 1 out of 5 stars

I contacted the Woodbury outlet in New…

I contacted the Woodbury outlet in New York and asked them to send a form so I can buy a coat and filled the info and send it back so I tried all day to call not answering my calls what kind of an experience store with a bad customer service, so I'm not sure if they got my info or didn't. I will not buy from them again

25 May 2023
Unprompted review
Rated 1 out of 5 stars

100% Honest Review

I bought 3 Philipp Plein belts. 2 from Philipp Plein and one from Plein outlet. Thankfully I sold 2 of the belts and used one. The quality is rubbish. This is a complete honest review. The belt looked really good when I just got them but started getting bad from the first day of wearing. Philipp Plein products look very good but the quality is appalling.

1 September 2022
Unprompted review
Rated 1 out of 5 stars

How to look like a ten year old.

How can anyone waste their hard earned money on this cheap garbage. Skulls like a ten year old that trying to be edgy. These pigs will never stop texting you the continuous sales of this market quality trash. Avoid. If you must waste your money on designed items go to Gucci.

9 April 2023
Unprompted review
Rated 1 out of 5 stars

I have profs about everything I will…

I have profs about everything I will write !! Pictures and bags for the clothes I feel sorry that I was a fan of p !! I bought a T-shirt and in the website it have another look not like in the reality the quality is 40% compared to the price the most funny is the designer who was working on it cut it wrong And he sewed it up wrong only me can see this big mistake because I have it , the products are made in turkey not Italy as the said and write on the T shirt was 👎 and the The right place for it is the trash can ! I’m so upset and never again to buy from this company!!! If you want to know how to produce luxury clothes you should learn from Gucci or LV !!! If you are a brave boss contact me

8 March 2023
Unprompted review
Rated 1 out of 5 stars

Do not buy products from them!!

Do not buy products from them! I bought new shoes for 700 euros which were faulty. I made a complaint and they wrote that it is not a mistake from the production! It is a very frivolous company that cheats their customers.

2 February 2023
Unprompted review
Rated 1 out of 5 stars

Will never be purchasing again

Will never be purchasing again. Quality is complete trash. $1000 for a jacket and the zipper tweety broke after wearing it 10 times. Customer service says it is not a manufacturing issue. Lol. Clothing is garbage just like everyone else says. DO NOT BUY

14 December 2022
Unprompted review
Rated 5 out of 5 stars

Why all the bad reviews?

I ordered a Philipp Plein Hexagon belt, and after i decided to take a look at the reviews.
I saw hundreds of negative reviews saying your mail and SMS gets spammed, bad quality and so on.
This made me a little scared, but 4 days later the belt arrived even before the estimated time it was supposed to (this is in Denmark)
The quality is good, I have not received a single SMS from Plein, and the only emails I have recieved (max 3 mails) was my order confirmation, my tracking status, and when it was delivered.
Maybe the belt could have been packaged a little better, but that's all! So why all these bad reviews? Philipp Plein definitely deserves more!!!

20 January 2023
Unprompted review
Rated 1 out of 5 stars

I will never ever return

I will never ever return. Clothes have the worst quality ever. Stickers falling of without even washing the clothes. And that’s a 1000€ pair of jeans. Emblems getting rusty after 5 washes.

And the spamming! What are you guys doing?
Getting 3 sms everyday and noooo way to stop it! Fyou, seriously
Worst company ever

17 January 2023
Unprompted review
Rated 2 out of 5 stars

Delivery good, quality questionable

delivery of shoes good quality however is questionable for the price paid. There is a serious problem with the screw in star shapes that are on the back of the shoes. I have 3 pairs now and all 3 pairs have some of the stars missing because they fall off too easily. One pair has only been worn a few times and I have just noticed a star shape missing. Unable to find anywhere where I can get replacements and certainly not confident in returning the shoes. Happy to fit the missing bits myself, just need to know where I can get them from. Also extremely annoyed that I am unable to STOP receiving these texts that they seem to enjoy sending at 3am!!! Tried to add the number and block but they keep getting through and there is no way of stopping them that I can see.

28 December 2022
Unprompted review
Rated 1 out of 5 stars

Spam, spam and spam

Tons of spam SMS every day (from Plein, Plein Outlet and Billionaire). It is not possible to unsubscribe. Additional costs for these sms when you are in roaming. Does anyone know if it is possible to sue this company for this?

27 December 2022
Unprompted review
Rated 1 out of 5 stars

like all other reviews SPAM

Just like all other reviews SPAM! Absolutely no way to unsubscribe. Is this even legal. I receive about 3 texts a day, have contacted customer services several times. Its very frustrating. Please just remove my number Plein !

28 December 2022
Unprompted review
Rated 1 out of 5 stars

SPAM SPAM SPAM

I’ve honestly never been spammed to the level by a company that I have actually felt compelled to post about it! Like many I just want the text spam to STOP!!!! Isn’t it illegal to promote by text without including an option to unsubscribe??

This is has put me off this company for life now. As if anyone is gonna want to keep buying from them when their spamming is so annoying 😫

27 December 2022
Unprompted review
Rated 1 out of 5 stars

Avoid at all times

Same as most other reviewers. If you buy anything you get endless promotional text messages and mail. No way, like respectable companies, to stop or unsubscribe. Customer service is…no, they don’t have customer service.

Got adviced to File a complaint because this violates your privacy and integrity rights. You have the right to be forgotten according to GDPR.

20 November 2022
Unprompted review

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