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PLS Solicitors Reviews 

6,835
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,916 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive and professional staff who handle property purchases efficiently, ensuring that transactions progress smoothly and without unnecessary stress for buyers. Consumers note that communications are clear and detailed, with team members answering questions promptly and keeping everyone fully informed at every single stage of the journey. However, some customers also noted communication delays and difficulties reaching the support team when urgent matters arose during the process. A few reviewers mentioned that their property transactions experienced frustrating setbacks, long delays, and a general lack of timely updates from their assigned case handlers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the professional and... See more

Service

Users describe positive interactions with service, highlighting fast and efficient property transactions from... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising responsive and helpful team... See more

Response time

Reviewers mention positive feedback about response time, frequently praising the team for being quick to... See more

User experience

People report positive experiences with user experience, frequently highlighting smooth, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used PLS for a new build development purchase. The developer pushed for a 6 week turnaround to completion, which I expected would be hard to meet. However, Billy and his team were immediately on top... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service, I can't fault them. Massive shout-out to Mark, for being really attentive, understanding and answering the phone nearly every time I called (which was quite frequently).... See more

Company replied

Rated 5 out of 5 stars

Catherine and the whole team have been a fantastic help for us with our recent sale and purchase. They made the whole thing seem effortless on our part. Catherine handled everything really quickly an... See more

Company replied

Rated 5 out of 5 stars

As first time buyers, our solicitor Sarah Evan’s at PLS was very helpful with the whole process. Any queries or issues we had was handled and sorted by herself with always providing an update when... See more

Company replied


Company details

  1. #36 of 65 best companies in Conveyancer
  2. #57 of 85 best companies in Law firm
  3. #37 of 60 best companies in Lawyer
  4. #93 of 156 best companies in Legal Services
  5. #29 of 42 best companies in Property lawyer

Written by the company

PLS is a forward-thinking, nationwide property law firm specialising in new build and residential conveyancing. With offices in Manchester, Liverpool and Teesside, our experienced team supports thousands of clients every year with buying, selling and financing property. We help first-time buyers move into their new homes, support new build purchases and guide clients through both straightforward and more complex transactions, including buy-to-let, shared ownership and secured lending. By combining legal expertise, modern technology and a customer-focused approach, we make every property move transparent, simple and supported. If you’re planning a move or considering a property purchase, get in touch with our team today to discuss your needs and receive a competitive conveyancing quote.

Our Promise to You

Written by the company

We're Committed to Our Customers!
At PLS Solicitors, we believe every client deserves clear communication, expert guidance, and genuine support. We’re proud to treat every customer with respect, kindness, and a commitment to making the conveyancing process as smooth and stress-free as possible.

Contact info

PLS Solicitors

Experts in all types of property conveyancing

4.7

Excellent

TrustScore 4.5 out of 5

7k reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(6,835)

1,935 reviews in the last 12 months

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Rated 5 out of 5 stars

It is nice working with pls solicitors…

It is nice working with pls solicitors Willams Elias was really great as he respond to
Email fast and explain things really well when needed the team was very supportive.

2 September 2026
Unprompted review
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Reply from PLS Solicitors

Dear Customer,

Thank you for your lovely 5-star review! We’re delighted to hear that you enjoyed working with PLS and felt well supported by the team throughout.

It’s especially great to hear that Willams was quick to respond to your emails and took the time to explain everything clearly when needed. We’ll be sure to pass your kind words on to him and the wider team.

Thank you for choosing PLS Solicitors!

Best wishes,
Team PLS

Rated 5 out of 5 stars

Review from our sale and onward purchase

We were incredibly impressed with the service we received throughout both our sale and onward purchase. The whole team were professional, responsive and exceptionally thorough, but a special mention must go to Annabel W, who was absolutely magnificent from start to finish. She was incredibly knowledgeable, diligent and reassuring throughout what could have been a very stressful process, always keeping us informed and going above and beyond to keep everything progressing. Her communication and attention to detail were outstanding. We genuinely couldn’t have asked for better support and would wholeheartedly recommend the team to anyone looking for excellent solicitors.

20 August 2026
Unprompted review
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Reply from PLS Solicitors

Dear Helen,

Thank you for taking the time to leave such a wonderful 5-star review! We’re delighted to hear how impressed you were with the service provided throughout both your sale and onward purchase.

It’s especially lovely to hear how knowledgeable, diligent and reassuring Annabel was throughout what can often be a stressful process. We’re so pleased that her communication, attention to detail and commitment to keeping everything progressing made such a positive difference to your experience.

We’ll be sure to pass your incredibly kind feedback on to Annabel and the wider team. Thank you for choosing PLS Solicitors and for your wholehearted recommendation. We wish you all the very best in your new home! 🏡

Best wishes,
Team PLS

Rated 5 out of 5 stars

PLS solicitors were amazing everything…

PLS solicitors were amazing everything from start to finish, so helpful couldn’t recommend them enough. Sehrish dealt with everything for us thank you so much to the full team

1 September 2026
Unprompted review
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Reply from PLS Solicitors

Dear Joleyn,

Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with PLS and found Sehrish and the wider team so helpful throughout the process.

We’ll be sure to pass on your kind words to Sehrish and the team. Thank you for choosing PLS Solicitors and for your wonderful recommendation!

Best wishes,
Team PLS

Rated 1 out of 5 stars

Avoid!! Particularly the Altrincham Office.

If I could give this company 0/5 I would. From start to finish their communication and competency was appalling.

Basic errors were made with our case delaying the sale of our house and endangering our move despite the fact they had previously managed the purchase of the house and held all the records.

When we raised the issue and insisted the case manager was removed they became hostile and even less commutative refusing to return numerous telephone calls and emails and using tactics such as one ring telephone calls from blocked numbers to claim they had attempted to contact us.

They miscalculated the final settlement and asked for £5,500 on the day of completion or they wouldn’t process the sale. I could go on and on but will try to keep this shirt.

We have raised a formal complaint and twice received responses that include flat out lies to cover up there incompetence that are easily disproven by emails to hold. The second is hostile and aggressive, I suspect in an attempt to make us back off. We’ve escalated this the legal ombudsman as we have a stack of evidence to prove our point.

I can only assume from the positive reviews here they are either writing their own or financially incentivising customers to write them. Or perhaps the Altrincham office much worse than the rest of the business. Avoid!

7 August 2026
Unprompted review
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Reply from PLS Solicitors

Dear Steven,

Thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with your experience.

We have addressed the concerns raised through our formal complaints process. If you’re not happy with the outcome, the next steps are outlined in our response, and we’re happy to facilitate a further independent review.

We appreciate you taking the time to share your feedback.

Kind regards,
Team PLS

Rated 5 out of 5 stars

Though our buying experience was drawn…

Though our buying experience was drawn out, this was of no fault of PLS who did a great job of keeping us updated at every stage and chasing fervently. We specifically want to thank Sehrish and team for advocating for us during anxious times. Will happily use them again

1 September 2026
Unprompted review
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Reply from PLS Solicitors

Dear Dana,

Thank you for your lovely 5-star review! We’re delighted to hear that, despite the process taking longer than expected, you felt kept updated and supported throughout. We understand how anxious a drawn-out property purchase can feel, so it’s wonderful to know that Sehrish and the wider team were there to support and advocate for you.

We’ll be sure to pass on your kind words to Sehrish and the team. Thank you for choosing PLS Solicitors, and we’d be delighted to help you again in the future!

Best wishes,
Team PLS

Rated 5 out of 5 stars

Aiman has been amazing!

Aiman was great start to finish, always kept us updated and in the loop, answered any questions we had promptly and gave us clarification when needed! Thank you so much Aiman!

1 September 2026
Unprompted review
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Reply from PLS Solicitors

Dear Chloe,

Thank you for your fantastic 5-star review! We’re delighted to hear that Aiman provided such great support throughout and kept you updated every step of the way. It’s wonderful to know that they were always on hand to answer your questions and provide clarification when needed.

We’ll be sure to pass on your kind words to Aiman. Thank you for choosing PLS Solicitors!

Best wishes,
Team PLS

Rated 5 out of 5 stars

Great for first time buyers!

PLS was great from start to finish, super clear with everything that was going on and we really liked being able to track the progress on the online portal. Aiman was so friendly & informative and made the whole process a lot less daunting. Would definitely recommend!

25 August 2026
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Reply from PLS Solicitors

Dear Ruby,

Thank you for your fantastic 5-star review! We’re so pleased to hear that you had a great experience with PLS and found the whole process clear and easy to follow. Buying your first home can feel daunting, so it’s wonderful to know that Aiman’s friendly and informative support helped make the process feel less overwhelming.

We’ll be sure to pass on your kind words to Aiman. Congratulations on your first home, and we hope you’ll be very happy there for many years to come! 🏡

Best wishes,
Team PLS

Rated 5 out of 5 stars

Great professional solicitors!

PLS had excellent communication throughout and were always easily accessible to speak to. Jacob handled our house purchase and was always helpful and answered any questions we had. I would use these solicitors again if I was to move 👍🏻

28 August 2026
Unprompted review
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Reply from PLS Solicitors

Dear Ryan,

Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with PLS and that Jacob provided helpful support and excellent communication throughout your house purchase.

We’ll be sure to pass on your kind words to Jacob. Thank you for choosing PLS Solicitors, and congratulations on your new home! We hope you’ll be very happy there for many years to come 🏡

Best wishes,
Team PLS

Rated 4 out of 5 stars

Jacob at PLS was friendly and helpful…

Jacob at PLS was friendly and helpful with answering our queries and explaining the steps through to completion, thank you.

28 August 2026
Unprompted review
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Reply from PLS Solicitors

Dear Friend of Ted,

Thank you for taking the time to leave your feedback. We’re pleased to hear that Jacob was friendly and helpful throughout your journey, answering your questions and explaining the steps through to completion.

We really appreciate you choosing PLS Solicitors and taking the time to share your experience. We’ll be sure to pass your kind words on to Jacob and the wider team.

Best wishes,
Team PLS

Rated 5 out of 5 stars

Chloe was incredibly helpful throughout…

Chloe was incredibly helpful throughout our conveyancing process. She was professional, responsive, and always willing to assist whenever we had questions or needed clarification. Her prompt communication and attention to detail made the process much smoother and gave us confidence throughout.

A big thank you to Chloe Mitchell and the entire team for their excellent support and professionalism. We truly appreciate all your help and would highly recommend your services.

31 August 2026
Unprompted review
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Reply from PLS Solicitors

Dear Adeyinka,

Thank you so much for your wonderful 5-star review. We’re delighted to hear that Chloe provided such a professional and responsive service, keeping you informed and giving you confidence throughout your conveyancing journey.

It’s fantastic to know that her clear communication and attention to detail helped make the process feel smoother and more reassuring. We really appreciate your kind words and recommendation.

Thank you for choosing PLS Solicitors. We’ll be sure to pass your lovely feedback on to Chloe and the wider team!

Best wishes,
Team PLS

Rated 5 out of 5 stars

Chloe has been a fantastic help for us…

Chloe has been a fantastic help for us with our recent sale and purchase. She made the whole thing seem effortless on our part. She handled everything really quickly and professionally and made everything alot less stressful for us. We were kept up to date every step of the way and everything explained clearly. Would definitely recommend using PLS again if we were ever to need them. Thank you for helping our move be possible without any new grey hairs.

28 August 2026
Unprompted review
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Reply from PLS Solicitors

Dear Marise,

Thank you so much for your fantastic 5-star review. We’re delighted to hear that Chloe made your sale and purchase feel so smooth and took away some of the stress along the way.

Moving home is such an exciting milestone, and we’re especially pleased that we could help make the journey to your new home feel easier and more manageable. We hope you’re settling in well and enjoying this exciting new chapter!

Thank you for choosing PLS Solicitors and for your kind recommendation. We’ll be sure to pass your lovely feedback on to Chloe and the wider team.

Best wishes,
Team PLS

Rated 5 out of 5 stars

The guys at PLS where Amazing truly…

The guys at PLS where Amazing truly made me feel cared for.
the whole process felt seamless, likely to recommend.

31 August 2026
Unprompted review
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Reply from PLS Solicitors

Dear Curtis,

Thank you so much for your fantastic 5-star review. We’re delighted to hear that you felt so well cared for throughout the process and that everything felt seamless from start to finish.

It’s wonderful to know that our team made such a positive difference to your experience. Thank you for choosing PLS Solicitors and for your kind recommendation, we really appreciate it!

Best wishes,
Team PLS

Rated 5 out of 5 stars

PLS are by far the best solicitors I’ve…

PLS are by far the best solicitors I’ve dealt with. Lauren Smith was our case handler and always kept us up to date every step of the way and was always so patient when I called for updates. We cannot thank Lauren enough for making our home buying process so smooth. We are over the moon with our new house!!! Thank you PLS!!

30 August 2026
Unprompted review
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Reply from PLS Solicitors

Dear Katty,

Thank you so much for your fantastic 5-star review. We’re delighted to hear that Lauren kept you informed throughout and helped make your home-buying process so smooth.

It’s wonderful to hear that you’re now in your new house and are so over the moon! Buying a home is such an exciting milestone, and we’re really pleased that we could be part of the journey. We hope you enjoy settling in and making lots of happy memories in your new home.

Thank you for choosing PLS Solicitors and for your lovely feedback, we’ll be sure to pass your kind words on to Lauren and the wider team.

Best wishes,
Team PLS

Rated 5 out of 5 stars

Rubina's team is great

Rubina's team is great, the process went smoothly from day one to the day of completion. I recommend Rubina with five star because my our experience with him was very good and we are happy with all the transactions. All the best Rob 👍.

28 August 2026
Unprompted review
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Reply from PLS Solicitors

Dear Olagoke,

Thank you so much for your wonderful 5-star review. We’re delighted to hear that your experience with PLS was smooth from start to finish and that Rubina and the team were able to support you throughout your journey to completion.

It’s fantastic to hear that everything went through successfully and that you were so happy with the service you received. Thank you for your kind recommendation, we really appreciate it!

We’ll be sure to pass your lovely feedback on to the wider team.

Best wishes,
Team PLS

Rated 5 out of 5 stars

Highly recommended!

Highly recommended!! Could not have done it without their help. Thank you

28 August 2026
Unprompted review
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Reply from PLS Solicitors

Dear Paul,

Thank you so much for your fantastic 5-star review! We’re delighted to hear that our team was able to support you throughout your journey and make a positive difference.

Thank you for choosing PLS Solicitors and for your kind recommendation, it really means a lot to us!

Best wishes,
Team PLS

Rated 5 out of 5 stars

Highly recommend Rubina

From start to finish PLS were very helpful. Rubina managed our case as we purchased our first home. She explained everything clearly, ensured we had all the right documents and made the process very smooth which allowed us to complete on time. Highly recommend.

5 May 2026
Unprompted review
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Reply from PLS Solicitors

Dear Sophia,

Thank you so much for your fantastic 5-star review. We’re delighted to hear that Rubina made the process of purchasing your first home feel smooth and straightforward, explaining everything clearly and ensuring you had all the right documents in place.

Buying your first home is such an exciting milestone, and we’re so pleased that you were able to complete on time and have a positive experience with us. We hope you’re settling into your new home and making lots of happy memories!

Thank you for your kind recommendation and for choosing PLS Solicitors. We’ll be sure to pass your lovely feedback on to the wider team.

Best wishes,
Team PLS

Rated 5 out of 5 stars

The team are really professional and…

The team are really professional and have been absolutely fantastic throughout our journey of purchasing our first home. They made the whole process much easier and were always quick to respond to any questions or queries we had.Jemma was especially helpful and always took the time to answer our questions and guide us through everything. We’re really grateful for all their help and would definitely recommend them

28 August 2026
Unprompted review
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Reply from PLS Solicitors

Dear Miracle,

Thank you so much for your wonderful 5-star review. We’re delighted to hear that the team made the process of purchasing your first home easier and that you always felt supported and able to get the answers you needed.

Buying your first home is such an exciting milestone, and we’re so pleased that Jemma was there to guide you through each stage and make the legal side of things feel a little less daunting. We hope you’re looking forward to settling into your new home and making lots of happy memories there!

Thank you for your kind recommendation and for choosing PLS Solicitors. We’ll be sure to pass your lovely feedback on to Jemma and the wider team.

Best wishes,
Team PLS

Rated 5 out of 5 stars

Agnes Tsang

Following the recommendation from our mortgage advisor, we chose PLS Solicitors for our property purchase in Stevenage, and we were lucky enough to have Agnes Tsang handle our case. She was absolutely fantastic from start to finish!
Buying a property can feel overwhelming, but Agnes made the entire legal process smooth and completely stress-free. She was thorough, highly organized, and proactive in handling all the searches, contracts, and communications. Whenever we had questions or needed clarification on paperwork, she explained everything clearly and kept us fully updated at every single stage.

Thanks to Agnes and the team at PLS Solicitors, everything went through seamlessly. If you need a reliable, sharp, and truly hardworking solicitor for your home purchase, we cannot recommend Agnes Tsang enough. Five stars all around!

5 August 2026
Unprompted review
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Reply from PLS Solicitors

Dear Lorenzo,

Thank you so much for your fantastic 5-star review. We’re delighted to hear that Agnes made your property purchase feel smooth and stress-free, while keeping you informed and supported throughout.

Buying a new home is such an exciting milestone, and it’s wonderful to know that Agnes and the team helped make the legal side of the journey feel straightforward and reassuring. We hope you’re looking forward to settling into your new home and making many happy memories there!

We’ll be sure to pass your lovely feedback on to Agnes and the wider team. Thank you for choosing PLS Solicitors and for your kind recommendation, it really means a lot to us.

Best wishes,
Team PLS

Rated 5 out of 5 stars

Jacob was amazing helping us along the…

Jacob was amazing helping us along the process and explaining how everything works in simpler terms.

28 August 2026
Unprompted review
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Reply from PLS Solicitors

Dear Dumitru,

Thank you for your fantastic 5-star review. We’re delighted to hear that Jacob was so helpful throughout the process and made everything easier to understand by explaining things clearly and simply.

We’ll be sure to pass your lovely feedback on to Jacob. Thank you for choosing PLS Solicitors!

Best wishes,
Team PLS

Rated 5 out of 5 stars

Gemma was outstanding throughout the…

Gemma was outstanding throughout the process and made it very easy for us as first time buyers. We would like to say a massive thank you to Gemma and her team for being so helpful and informing us about each step along the way. We will definitely use PLS again.

28 August 2026
Unprompted review
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Reply from PLS Solicitors

Dear Fahima,

Thank you for your fantastic 5-star review. We’re delighted to hear that Gemma and her team made the process easier for you as first-time buyers and kept you informed at every step along the way.

Buying your first home is such a special and exciting milestone, and we’re so pleased that Gemma and the team could play a part in helping you through this important journey. We hope you make many wonderful memories in your new home!

We’ll be sure to pass your lovely feedback on to Gemma and the wider team. Thank you for choosing PLS Solicitors, and we’d be delighted to assist you again in the future!

Best wishes,
Team PLS

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