Order placed on the 3rd August. Still waiting. They seem have to keep the money but not send the goods. Emails ignored and phone goes to answerphone. Just letting people know the extremely poor cus... See more
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See what reviewers are saying
Amazing customer support.When parcelforce failed to deliver on time ,Pete at plumhub got straight on the case and didn't quit till he'd solved the problem keeping me informed throughout.....all compan... See more
Company replied
A fair price and a 5% introductory discount offer on top swayed me. However when fitted a leak appeared from a blank factory fitted plug where an O ring had not fitted. Sorted it myself but requested... See more
Waiting to see how things go. The tap arrived last Thursday and I fitted it on Friday however when it was put in place you could see the stem had been bent at some point, currently waiting to hear whe... See more
Company details
- #52 of 53 best companies in Plumbers' merchant
- #105 of 106 best companies in Bathroom Renovator
- #112 of 115 best companies in Bathroom Supply Shop
- #115 of 119 best companies in DIY Store
- #74 of 75 best companies in Heating equipment supplier
- #39 of 39 best companies in Radiator shop
Written by the company
Here at PlumbHub we have got the plumbing and heating products to cover all your needs. Our specialist team boasts over 30 years of experience and are dedicated to helping trade and retail customers find premium quality plumbing and heating supplies at competitive prices.
Contact info
Unit 1-2, 660 Chester Road, B23 5TE, Birmingham, United Kingdom
- 01213508188
- info@plumbhub.co.uk
- www.plumbhub.co.uk
3.2
Average
346 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 1 month
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Best Price
Bought an insulating jacket for the hot water cylinder, best price I could find and reasonable delivery options.
24 January 2023
Reply from Plumbhub
We really do appreciate your kind feedback, it is great to know that you were happy with our competitive prices and delivery service.
Ordered a week ago
Ordered a week ago. Tracked on EVri Saturday - an apology notice and est delivery date of 19th obviously gone. Now tracking says waiting for parcel from supplier. DO NOT USE EVRI!
23 January 2023
Reply from Plumbhub
We are sorry that your appreciated order was affected by internal issues within the Evri network. A full refund was issued as requested.
Really good company to deal with .
Really good company to deal with .. Pleased with radiators
10 January 2023
What’s not to like
Quick. Well packed and delivered. Good communication. 1st class product. Excellent price.
11 January 2023
Reliable Company with Competitive Prices
I order regularly from Plumbhub and had an delivery issue last time as the courier company lost my item but handled very well by Peter and sorted quickly.
Good reliable company with competitive prices.
Thank you Peter.
9 January 2023
Good price and service
6 January 2023
Had fantastic experience .…
Had fantastic experience good communication delivered promptly and on time love the radiator. The delivery driver was very helpful and polite thankyou so much
29 December 2022
Excellent friendly customer service
Excellent friendly customer service. Will go above and beyond to help customers.
16 December 2022
Reply from Plumbhub
Hi, Many thanks for your appreciated feedback.
Would have appreciated a vat invoice in…
Would have appreciated a vat invoice in the box . Thanks
14 December 2022
Mangers cylinder jacket
The Mangers cylinder jacket was at a competative price and was delivered promptly. It was just the right size for our small hot water cylinder 36"x18". Easy to fit. The four tapes provided were rather narrow, but each went round twice which helped.
16 November 2022
Great company. Very helpful.
Used these a couple of times now, no issues whatsoever. Also very helpful.
25 October 2022
Unprompted review
Excellent service
Excellent service. I have used this company before and are once again very pleased with the experience.
27 September 2022
Reply from Plumbhub
We really appreciate your kind feedback, it was a pleasure doing business with you again... Thank you...
Delivery was a hassle
Purchasing via the website was seamless and looks a decent product but the delivery was overly complicated, not express as stated ( said would take 2-3 days and was classed as ‘express’ on the description with no other options, a third party had to phone to organise the delivery and didn’t do that til the third day), and a ridiculous amount of excessive packaging (partial crate for a small (albeit 1800mm long) relatively light radiator, of which the radiator was hanging out the bottom of the crate when it arrived!), and gives us extra hassle to get rid of. Not quite sure why I had to pay £24 for “express” delivery. If it isn’t express delivery then please do not call it such on the delivery option to manage customer expectation.
4 October 2022
Reply from Plumbhub
We don't offer an express delivery service on radiator orders, the expected delivery time is usually 2-3 working days. The £24 charge is for a palletised service on radiators due to the fragile nature and unusual sizes of the product range. On this occasion the customer purchased a radiator that was 1.8 Metre in length so required specialist transportation.
Reply from Plumbhub
Many thanks for your appreciated order and positive review...
Negative experience:(
Negative experience:(. Radiators ordered at the end of August. Delivered radiators after a five days been demaged and delivery has a missing radiator. Nobody give us a message or call. After a month we still have an issue. The replacement parts are still on their "way"to us, only we recieved is the sellers promise which is seems nothing. They told us as an exuse that the suplier hasn't responded to their concerne. Never gonna use them again.
My adviceis :use somebody else
26 September 2022
Reply from Plumbhub
We have communicated with the customer as quickly as possible on all occasions and we accept the responsibility of the delays in getting the issue resolved. The replacement parts were delayed due to Postal strikes and delays within Parcelforce... The calls we had with the customer were always transparent in terms of our efforts to get the problems resolved..
radiator was delivered quickly and was…
radiator was delivered quickly and was exactly what I ordered
25 August 2022
Reply from Plumbhub
Many thanks for you appreciated review. It was a pleasure doing business with you.
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