PlushCare Virtual Healthcare: online doctor Reviews 

2,806
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 296 reviews, most reviewers were somewhat happy with their experience overall. Consumers truly appreciate the knowledgeable and kind doctors who provide thorough medical care and offer very helpful consultations during virtual visits. Many people also mention that the customer support team members are exceptionally polite and quick to resolve daily issues. However, some customers also noted frustrating issues regarding unexpected membership fees and a lack of billing transparency. These individuals frequently mentioned poor communication from support teams when attempting to resolve various financial concerns and account problems. Patients occasionally experienced delayed responses or unhelpful interactions when trying to sort out unexpected charges.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that reviewers found team members like... See more

Service

Users describe ambiguous interactions with service, highlighting satisfaction with thorough medical care,... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers express great appreciation for... See more

Payment

Consumers find payment practices frustrating, frequently citing unexpected recurring membership fees and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love this service, however the billing department and customer service I receive leaves a lot to be desired. I gave 3 stars only because I have great experience with the doctors I have seen. I h... See more

Company replied

Rated 5 out of 5 stars

Outstanding customer service from Carmen on the Care Team. She solved the problem with my orders not arriving, identified the best way to get the needed documents to my provider, and then stayed on t... See more

Rated 5 out of 5 stars

Dr Riad Abdelkarim was excellent. His manner was personable and kind. He asked pertinent questions. He explained anything I didn’t understand. He dispatched the prescriptions needed and offered encou... See more

Rated 5 out of 5 stars

I had an infection in my thumb,I talked to Dr.Ragland at 8 am. and by 9 am. I had an antibiotic,which immediately helped with the pain and inflamation. Thank you all for being there for me.Plushcar... See more


Company details

  1. Home Care Service
  2. also in
  3. Doctor
  4. Mental Health Services
  5. Pharmacy

Written by the company

Virtual primary care and mental health treatment when you need it. Get personalized, high-quality healthcare by talking to top U.S. medical doctors all from the ease of your smartphone.


Contact info

3.5

Average

TrustScore 3.5 out of 5

3k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.5

All reviews

(2,806)

286 reviews in the last 12 months

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Rated 1 out of 5 stars

Doctor Revolinsky is using outdated…

Doctor Revolinsky is using outdated research to treat women. When asked about getting progesterone prescribed.

22 June 2026
Unprompted review
PlushCare Virtual Healthcare: online doctor logo

Reply from PlushCare Virtual Healthcare: online doctor

Hi Charlene, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at reviews@plushcare.com.

Rated 5 out of 5 stars

Solomon is the best

I had an awful experience with a Dr. at this practice that I won't name here out of respect. Solomon quickly helped me. He was very clear and efficient. Super friendly and kind. Solomon is the epitomy of what an excellent customer representative should be. Thank you Solomon without your help I would still be crying after my visit

19 June 2026
Unprompted review
Rated 1 out of 5 stars

They misinform you by saying the dr is…


They misinform you by saying the dr is in-network and all you have to pay is the copay even after uploading your insurance card. This implies they need it to check your insurance. It’s a bait and switch. They tell you to pay the copay then you get stuck with the entire visit. STAY FAR AWAY FROM PLUSHCARE!

20 April 2026
Unprompted review
PlushCare Virtual Healthcare: online doctor logo

Reply from PlushCare Virtual Healthcare: online doctor

Hi Pamela, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at reviews@plushcare.com.

Rated 5 out of 5 stars

Dr Riad Abdelkarim was excellent

Dr Riad Abdelkarim was excellent. His manner was personable and kind. He asked pertinent questions. He explained anything I didn’t understand. He dispatched the prescriptions needed and offered encouragement. I have met twice with him and the consultations were very helpful

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Amanda B

Amanda B. Knew how to take care of my issue and was pleasant to speak with while the transaction was taken care of.

8 June 2026
Unprompted review
Rated 1 out of 5 stars

Scammy

Scammy. Push you for subscriptions to eek out extra money.

11 June 2026
Unprompted review
PlushCare Virtual Healthcare: online doctor logo

Reply from PlushCare Virtual Healthcare: online doctor

Hi Dan, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at reviews@plushcare.com.

Rated 5 out of 5 stars

Amanda was wonderful!

Amanda was personable, thorough, and incredibly helpful.

Both my wife and I used Plushcare while on vacation. While we hope we dont need similar medical care in the future, Amanda's excellent customer service made it very likely we would call Plushcare again if needed.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Refused to cancel subscription and…

Refused to cancel subscription and continued to charge me monthly fee. Very shady operation.

9 June 2026
Unprompted review
PlushCare Virtual Healthcare: online doctor logo

Reply from PlushCare Virtual Healthcare: online doctor

Hi Quinton, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at reviews@plushcare.com.

Rated 1 out of 5 stars

Do not believe $129 without insurance…

Do not believe $129 without insurance bill

They will bill what they seam feel like .. First bill was $240 and the second bill$170 do not believe in what they say.

19 May 2026
Unprompted review
PlushCare Virtual Healthcare: online doctor logo

Reply from PlushCare Virtual Healthcare: online doctor

Hello, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at reviews@plushcare.com.

Rated 1 out of 5 stars

Provider was very rude


Provider acted like I was an inconvenience to her. I explained the medication situation and she absolutely refused. These are meds. I’ve been on for over a year. She refused to write it and was very rude. She acted like it was a very inconvenience to her to have to do my visit.
Will absolutely never use this telehealth again if the doctor I saw is the only option

3 June 2026
Unprompted review
PlushCare Virtual Healthcare: online doctor logo

Reply from PlushCare Virtual Healthcare: online doctor

Hi Elizabeth, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at reviews@plushcare.com.

Rated 1 out of 5 stars

Physician is not very competent when…

Physician is not very competent when putting in medical codes, she will get it right once then put an incorrect code for the same medication delaying patient care. Seek another Dr , it makes me question her 12 years of experience, that or she requires a lot of CE’s on how to properly use APEX/EPIC. Will seek for another Dr in person

20 April 2026
Unprompted review
PlushCare Virtual Healthcare: online doctor logo

Reply from PlushCare Virtual Healthcare: online doctor

Hi, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at reviews@plushcare.com.

Rated 5 out of 5 stars

Wonderful experience!

Great experience, loved the doctor, very detailed and thorough. Very easy process, I signed up, had my meeting, and was off to pick up a prescription within an hour, amd moat of that time was waiting for the prescription to get filled. Very happy, great experience!

5 June 2026
Unprompted review
Rated 1 out of 5 stars

Dr. Patrick is awful

Dr. Patrick has a huge ego - He did not seek to understand, rather turned very cocky and argumentative during the consultation. I've never had such a terrible experience with a doctor in my life.

25 May 2026
Unprompted review
PlushCare Virtual Healthcare: online doctor logo

Reply from PlushCare Virtual Healthcare: online doctor

Hello, Thank you for reaching out. We’re sorry you had a less than stellar experience with us. We’d love to investigate further to see how we can improve in the future. Please feel free to reach out to us directly at reviews@plushcare.com and a member of our care team can assist you.

Rated 1 out of 5 stars

Scam

Scam, do not use this site. No clear what will be required prior to making appointment. And will charge you $75 for canceling within 2 hrs of appointment, and that almost they show is available. Customer service awful and only by email.

30 May 2026
Unprompted review
PlushCare Virtual Healthcare: online doctor logo

Reply from PlushCare Virtual Healthcare: online doctor

Hi Megan, Thank you for reaching out. We’re sorry you had a less than stellar experience with us. We’d love to investigate further to see how we can improve in the future. Please feel free to reach out to us directly at reviews@plushcare.com and a member of our care team can assist you.

Rated 5 out of 5 stars

I was having a difficult and…

I was having a difficult and frustrating time getting a refill prescription straightened out - until I spoke with Sanniyah. She got the ball rolling in the right direction. Her professional, friendly and cheerful customer service demeanor made all the difference!! The 'experience' I had continued on with getting a refill... Tonya J. in Customer Service was incredibly helpful; she did the due diligence and got this simple problem resolved in a helpful and friendly, professional manner.

28 May 2026
Unprompted review

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