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PlusHeat Reviews 

17,358
•
TrustScore 4.5 out of 5

4.6

Heating service
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Review summary

Created with AI, based on recent reviews

Evaluating 4,351 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and engineers for arriving on time, working efficiently, and always maintaining a polite, professional attitude during home visits. Many people also appreciate the customer service team for being exceptionally helpful, courteous, and prompt in answering calls and resolving account inquiries. Some reviewers were not happy with response times, noting instances where emergency call-outs or urgent repair situations were handled slowly or experienced severe administrative delays. A few consumers additionally mentioned frustrations with booking systems, disorganized appointment scheduling, and communication mix-ups regarding policies. Others experienced issues with unexpected communication lapses when trying to coordinate alternative dates.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the prompt, professional, and efficient... See more

Service

People report positive experiences with service, highlighting prompt responses and professional engineers who... See more

Customer service

Reviewers highlight positive aspects of customer service, reporting that agents are quick, helpful, and... See more

Response time

Consumers find response time to be positive, noting that calls are answered promptly and questions addressed... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly between customers. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with plusheat for a good few years now and whenever I have needed them they have been quick efficient and so friendly. The two engineers that came were really polite and sorted the issues... See more

Rated 5 out of 5 stars

I'm very happy with PlusHeat because they dealt with my boiler issues very quickly and professionally. Emely was excellent with customer care and I was back on track with no fuss at all. I'm real... See more

Rated 5 out of 5 stars

Booked boiler service via email and given choice of appointments, very easy to do and great communication. Early on the day, had 2 calls which I unfortunately missed then a voicemail to say the expec... See more

Rated 5 out of 5 stars

A gentleman (Kyle )from Plusheat called today to open my account over the telephone- he offered me a special introductory deal. He was very polite and professional and asked me if I had any questio... See more

Company details

  1. #89 of 119 best companies in Heating service
  2. #11 of 25 best companies in Property Maintenance
  3. #25 of 49 best companies in Property management company

Written by the company

Supplying home emergency cover & call out services throughout the UK. Our technically trained support team are on hand 24/7 to provide unrivalled service when you need us most. Avoid expensive repair costs with affordable tailored cover; our home emergency cover protects your family (and your wallet) when things go wrong. Alternatively,​ visit our website to report a one-off repair should you not require a subscription plan.

24-Hour Response Time Guarantee

Have an engineer on site within 24-hours of reporting your issue

Report your issue to us online or via our 24/7 emergency helpline and have one of our trusted engineers on site in under 24-hours.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(17,358)

4,239 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with the retentions team. The agent I spoke to was courteous, knowledgeable and able to sort everything out quickly and without any fuss. As a long-standing customer, I felt that my business was genuinely valued. A very smooth and reassuring experience.

8 September 2026
Rated 2 out of 5 stars

Worse booking system I’ve encountered…

Worse booking system I’ve encountered for a one off boiler service. I was on the phone for 20 minutes with someone just taking my name/address and email details. I had to pay online via a portal and then told someone would call me back with a time a date. But of course he hadn’t even bothered to take my mobile number during those 20 minutes so I have no idea how they will call me back to actually book the apt! Cumbersome and unnecessarily different

7 September 2026
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Reply from PlusHeat

Dear Valued Customer,

Thank you for taking the time to share your feedback. I’m sorry to hear about your experience with our booking process.

I’m pleased to confirm that the appointment has now been raised and confirmed for your preferred date. You should also have received confirmation of the appointment via email with the relevant booking details.

We appreciate your feedback and apologise for the inconvenience caused. We will certainly take your comments on board as we continue to improve our booking process and make it as straightforward as possible for our customers.

If you require any further assistance, please do not hesitate to contact us on 0808 164 2892 or via email at support@plusheat.co.uk. We’ll be happy to assist.

Kind Regards,
Sean
PlusHeat Team

Rated 5 out of 5 stars

Phone call

The agent partially was great and professional dealt with my query and solution very well

7 September 2026

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