I have been with plusheat for a good few years now and whenever I have needed them they have been quick efficient and so friendly. The two engineers that came were really polite and sorted the issues... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm very happy with PlusHeat because they dealt with my boiler issues very quickly and professionally. Emely was excellent with customer care and I was back on track with no fuss at all. I'm real... See more
Booked boiler service via email and given choice of appointments, very easy to do and great communication. Early on the day, had 2 calls which I unfortunately missed then a voicemail to say the expec... See more
A gentleman (Kyle )from Plusheat called today to open my account over the telephone- he offered me a special introductory deal. He was very polite and professional and asked me if I had any questio... See more
Company details
- #89 of 119 best companies in Heating service
- #11 of 25 best companies in Property Maintenance
- #25 of 49 best companies in Property management company
Written by the company
Supplying home emergency cover & call out services throughout the UK. Our technically trained support team are on hand 24/7 to provide unrivalled service when you need us most. Avoid expensive repair costs with affordable tailored cover; our home emergency cover protects your family (and your wallet) when things go wrong. Alternatively, visit our website to report a one-off repair should you not require a subscription plan.
24-Hour Response Time Guarantee
Have an engineer on site within 24-hours of reporting your issue
Report your issue to us online or via our 24/7 emergency helpline and have one of our trusted engineers on site in under 24-hours.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- 0808 164 2892
- info@plusheat.co.uk
- www.plusheat.co.uk
4.6
Excellent
17k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Chloe was very clear and helpful and…
Chloe was very clear and helpful and answered my questions well.
28 August 2026
He was polite and efficient knowing…
He was polite and efficient knowing exactly what his job entailed
8 September 2026
Very easy and quick to sign up.
8 September 2026
Appalling service
I called On Thursday 3rd Sept to book a boiler service and to see if the overflow pipes were covered with the 'Platinum service' I had paid for.
I was asked if I'd inspected the pipes and where the leak was coming from. Having informed the customer service person that the overflow pipes were coming out of the fascia boards near the roof of a 2nd floor house - I hadn't been able to check. Customer service person then kindly asked me to take photo's or pay a call out charge of £179. I then asked to book a boiler service for either Wed 9th or Thu 10th Sept. It's now Wed 9th Sept - I've had no correspondence from Plus Heat. I've just called and spoke to customer service - who initially ended my call to be told they couldn't get an engineer so no appointment but they'll try and get one for me over the next few days. Their service is shocking and as you guessed I won't be renewing my contract
9 September 2026
Unprompted review
Reply from PlusHeat
Hi Bev,
Thank you for sharing your feedback.
I would like to thank you for taking the time to speak with me on the phone this afternoon. I am sorry for the frustration and inconvenience you experienced when trying to arrange your boiler service.
Following our conversation, I am pleased that we have now been able to arrange an appointment for a date when you are available and at your preferred time. I hope this helps bring some reassurance that your service is now scheduled and moving forward.
We appreciate you bringing your concerns to our attention, and I am sorry that your initial experience fell below the standard of service we aim to provide.
If you require any further information or assistance, please do not hesitate to contact us on 0808 164 2892 or at .
Kind Regards,
Sean
Plus Heat Team
Straightforward
Straightforward, easy to complete application. All of my questions answered in an easy way to understand.
9 September 2026
Unprompted review
It is best for price
9 September 2026
Unprompted review
James was courteous and patient over…
James was courteous and patient over the phone and handled my query professionally.
8 September 2026
Straightforward and easy to complete
Straightforward and easy to complete, excellent price.
8 September 2026
Unprompted review
Great experience from PlusHeat
Communication was excellent from all service members. The engineer was professional and worked diligently.
8 September 2026
Unprompted review
Annual Boiler Service
Booked boiler service via email and given choice of appointments, very easy to do and great communication. Early on the day, had 2 calls which I unfortunately missed then a voicemail to say the expected time he would arrive and he was spot on. Respectful guy who was professional and efficient, completed the job and service book. One very satisfied customer.
2 September 2026
Unprompted review
With them for 2 years with no issues at…
With them for 2 years with no issues at the moment, they also remind me when my boiler service is due which is ideal and every job they perform they ask if we faced any issues, which is a good thing to keep the standards high.
8 September 2026
Its a PLUS all the way!
After long time customer with British Gas, my loyalty counts for nothing so I searched around and having read the great reviews I opted to go with Plus Heat for my boiler cover. Great price and saving £259.10 for the exact cover with British Gas!!!! I hope I never have to use this company for anything serious but at least I know they have my back covered.
8 September 2026
Unprompted review
Great service
Great service, got appointment within a week. Boiler Service completed within 40 minutes. Thank you plus heat.
8 September 2026
Easy to book
Easy to book. Engineer was on time. Had a call to say he was on his way. Kept me informed. Lovely man.
8 September 2026
Engineer called to say he was on his…
Engineer called to say he was on his way - was the time OK ? - yes. Efficiently dealt with the work and left no mess.
8 September 2026
Unprompted review
Easy to purchase cover through Money…
Easy to purchase cover through Money supermarket
8 September 2026
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