Plustoys Reviews 

I made a payment to Plustoys and the amount was taken from my credit card. I subsequently received an email saying they couldn't fulfil the order. They refunded me £19.62 less than the amount I paid. I have followed up by email, asking for the difference to be paid, but have had no reply. This is dishonest, pure and simple. Avoid them.

After making a purchase at Christmas for a £50 gift we were later hit by a further £87 shipping charge. We were totally disgusted by the treatment we were dealt and the contempt Plustoys held us in when we inquired and questioned this ludicrous charge. This company is verging on criminal.

I bought a tricycle, and after some time, it stopped working correctly. I have contacted support and they were immediately very willing to help. They contacted the importer and then I was provided with a new tricycle. Everything happened smoothly. I felt the collaboration at all times.
I'm very happy with both the purchase and the customer support.

The worst experience I've ever had!
After buy a Bruder toy for my son's bday, I've requested by mail a return (within fourteen days, as the policy) because arrived in late. They've never answer to me, so I can't return the item and have back money.

Bought a rocking animal chair for my granddaughter. When we got it we found that there was no padding on the head of the animal and a large block of wood sticking out under the fabric.
We explained that we wanted an exchange or a refund.
They stalled and then offered us £10. The item cost £60 plus postage. Since refusing they have ignored any contact.
Will not be buying through them again.

Order 16919389 : very Bad !!! Not order to this seller !!!

I placed an order for my granddaughters 1st birthday after not receiving my order I emailed the company I've had no response from them what so ever. I contacted PayPal who then a couple of hrs later said I had a refund. Not what I wanted. Very poor site and customer service. You took my money quick enough. 😡😡

I ordered and paid for an item.
4 days later I received an email from PayPal saying that I had received a refund. No contact from Plus Toys. I emailed Plus Toys to see what was going on and they replied saying that my order had been cancelled. No explanation given. I've emailed back to find out more information, but ni reply. If I hadn't have emailed them, they wouldn't have even attempted to tell me that the order had been cancelled.
Very poor customer service.

They’ve been great, respond within a day and go an extra mile to accommodate. I ordered a wrong board through them on amazon, they offered a free return when I asked and sent a prepaid label. The item got stuck with parcelforce for nearly a month, so they gave me a full refund with no issues. Then I ordered directly from them, there was some issue with the system, but as soo. As I wrote to them, I had my item within few days. Best issue resolution I experienced.in a while.

1 star is too many. Item sent was incorrect. Plustoys approved a refund and sent a return label from UK to Netherlands agreeing to pay the shipping charge. Shipping charge cost £45.78 as it was a large item but PLUSTOYS to date have only refunded £10 and are refusing to refund anymore. AVOID AT ALL COSTS unless you want to be out of pocket.

Overcharges. Advertise for one price, bill 5-10% higher