Plympton Car Centre Reviews 

166
•
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Really smooth process, Bailey made it easy, helped me look around at couple of cars, test drive was encouraged. Picked my car up later in the week. No stress, no pressure, just a pleasant experience.... See more

Rated 1 out of 5 stars

Prompt and attentive BEFORE completing the sale. Once purchased aftersales is non-existent. Car alarm goes off for no reason at all hours of the day and night, bonnet open warning comes up randomly an... See more

Rated 5 out of 5 stars

We cannot thank these guys enough. Extremely welcoming, lovely atmosphere and lovely all through out the transaction. Always offering tea, coffee and biscuits. They even gave our 10 year old daughter... See more

Company replied

Rated 1 out of 5 stars

Their online reservation is not refundable. they did not return mine when i decided not to continue with the purchased. i have not signed any documents yet to them to bind any sales to me. scam my mon... See more

Company details

  1. Car dealer

Information provided by various external sources

Used cars for sale in Plymouth & Devon: Plympton Car Centre: Competitive finance deals, part exchanges welcome, call now!


Contact info

3.3

Average

TrustScore 3.5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(166)

18 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Definitely recommend pcc

I'd definitely recommend pcc be because there was no pressure to buy i was left to look around the site until I was ready to test drive car. And couldn't fault anything they it's was a pleasure to be around. Would definitely recommend pcc.

30 August 2020
Unprompted review
Rated 5 out of 5 stars

Superb customer service

I went here today because I misread an online ad for a van. The details of the van included an ad for Plympton Car Centre and I stupidly thought the van was in Plympton (it was in Wales!!!). However, what a delightful salesman in Plympton who was super tactful and pleasant. Next time I buy a car, I shall go to Plympton.

1 August 2020
Unprompted review
Rated 5 out of 5 stars

Lovely garage and friendly staff!

We’ve have just purchased a Nissan Juke from here. Could not have been more helpful and friendly! Part exchanged our Toyota aygo and Bailey and Tim were great. After previously buying from a larger dealership, plympton car centre were so much more helpful and not pushy at all. We live in saltash but would definitely go back here for when the car is due it’s MOT as they are great. Thank you!

8 July 2020
Unprompted review
Rated 1 out of 5 stars

DONT BUY FROM THESE

DONT BUY FROM THESE
Purchased a car with a missold warranty that isn’t worth the paper it’s wrote on paid out more to have the car fixed and was still faulty and still waiting for a call from last year to get the car back in to fix the problem

28 February 2020
Unprompted review
Rated 5 out of 5 stars

Genuine and helpful bunch of guys at PCC

I bought a VW Golf from this company last week. I first of all did my research and seen there was lots of positive reviews. Since buying the car, the guys have been very friendly and genuine. Very helpful and I would definitely recommend purchasing a car from here.

14 December 2019
Unprompted review
Rated 1 out of 5 stars

WORST CAR COMPANY EVER!!!!!!!!!

WORST CAR COMPANY EVER!!!!!!!!!
Bought an over priced ford focus from this company in October 2018 and on collection i complained of a damp smell to my car i enquired about the smell as it was strong and was told this was due to the car being valeted and locked up. LIES!! later on as the weather worsened i realised my boot was leaking resulting in £600 worth of damage to my belongings. so after a few emails later they agree to "fix" the problem. the rains passed by this time and due to the vile damp smell still being there over time i did not realise my boots still wet! so the problem gets worse i know at this point i need to get my facts about my rights so i research contact many companies and all giving me the same response that I'm entitled to a refund due to the fact its the same issue i contacted about previously. they refuse me my refund and no offers of anything else. now I'm going to have to spend more time battling with this AWFUL business to get what I'm owed and go somewhere else to get a reliable family car!

12 November 2019
Unprompted review
Plympton Car Centre logo

Reply from Plympton Car Centre

Good Afternoon Mrs Bussell,

Thank you for taking the time to leave us a review , it is always disappointing to receive a negative review as we pride ourselves as a business on the level of service we provide for all our customers.

As our records show you made the decision to purchase a Ford Focus from ourselves in October 2018 and was not once pressured into purchasing this vehicle that you say was overpriced. As you have mentioned in your negative review you realised three months after your purchase that there was a leak in the boot area as to which we got fixed under warranty even though this issue falls outside the warranty parameters and we also paid for a full valet on your vehicle before collection after the repair was carried out.

We are now eleven months on and have had some substantial amounts of rain over this period of time and you are now requesting a full refund because you believe the issue is still present and have also raised a complaint with your finance provider who have closed the case.

We will always do what we can do to assist but unfortunately we won't be offering a full refund a year after your purchase.

Kind regards

Adam Lewis

Sales Manager

Rated 5 out of 5 stars

Brilliant experience and first class…

Brilliant experience and first class service
Wasnt sure on buying my first car
So went to PCC
And found them to be
Very very polite
So cheerful
Helpful
Nothing was any trouble for the staff there
I would highly recommend them
Big thank you to all the staff there
Especially Adam
Very happy customer pauline

30 September 2019
Unprompted review
Rated 5 out of 5 stars

pcc Amazing

Our experience at pcc was amazing we asked about a Fiat 500X and they got us one down from Bristol for us the car is amazing and thanks to Stuart and the boys

16 May 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Very good service, going beyond to help get the deal over the line. will have recommend friends to go there thank you again to the team and to Adam and Bailey.

13 April 2019
Unprompted review
Rated 5 out of 5 stars

Couldn’t have asked for a better…

Couldn’t have asked for a better service from start to finish. Within 5 days from application to finish we collected the car.
Will carry on recommending and wouldn’t go anywhere else to get our next car.
Thank you guys.
Absolutely in love with our new car 😊🚘

24 March 2019
Unprompted review
Rated 5 out of 5 stars

Always found the company and staff very…

Always found the company and staff very helpful, had had a few cars from them over the years and any problems (which have been very few) deal with quickly and in a professional manner .. thanks PCC will definitely come back again and again Perrie and Helen Torquay

10 March 2019
Unprompted review
Rated 5 out of 5 stars

I'd definitely recommend Plympton car…

I'd definitely recommend Plympton car centre because there was no pressure to buy. I was left to look around the site until i was ready test drive the car i chose. Very friendly, helpful and especially bailey really made decision easier.

8 March 2019
Unprompted review
Rated 5 out of 5 stars

Excellent expierence

Excellent members of staff, made it a wonderful expierence, allowed me my space to just have a look but were there If I needed anything or any help. Very welcoming and professional! Would 100% recommend.

8 March 2019
Unprompted review
Rated 5 out of 5 stars

I’m a bit weary about buying a new car…

I’m a bit weary about buying a new car after my last one cost me an arm and a leg. however, the sales team at Plympton car centre where the most amazing, lovely people and helped me through somethnig I find a massive struggle with.
Couldn’t fault anything they did a pleasure to be around wouuld definitely recommend!

8 March 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look