PMMS Reviews 17

Since Hayley-Jay took over as our property manager things are feeling more encouraging. There's still a lot of work to do remedying years of poor maintenance, but finally having someone who seems to care about us as residents taking on our issues with tenacity and competency feels like a breath of fresh air

Over the past year, PMMS has earned my trust, largely due to appointing Christopher Hall, who oversees our property management at Adams Way.

As someone who also works in property management, I understand how challenging the role can be, particularly when working within budgets that are not always realistic or easily achievable. What I value most about Chris is his consistent effort to meet residents’ and tenants’ expectations.

No matter how small the issue, whether it’s a broken fence, a window, or any other building-related matter, Chris always responds promptly. He takes the time to reassure me as a homeowner and does his best to find an effective resolution. His professionalism and reliability genuinely make a difference.

I sincerely hope PMMS recognises the value of his skills and, selfishly, that he won’t be leaving anytime soon.

I would also like to thank Ryan, who has been equally commendable in resolving issues and providing professional guidance. Both are a real credit to PMMS.

Atrocious company. Last January PMMS hired roofers to replace the fascia of my block’s roof. After that I started getting a leak into my spare room causing mould and mildew. I called PMMS who contacted a roofer (only after I chased). The roofer arrived a couple of days later to look at the issue, then left without telling me. I had no idea whether the issue had been fixed or not. I had to contact PMMS who told me it had been resolved.

Turns out the issue hadn’t been fixed as the leak began again this November/December with the wet weather. I received no acknowledgement from PMMS of my issue when I wrote to them again. When I called to follow up I was told they were chasing the roofer. I haven’t heard back since. Not only is my wall ruined but this can’t be good for my health with all the mould and mildew.

However, I never fail to hear from PMMS (repeatedly) when they want money out of me.

This company needs to be reported for its neglect of the buildings it services.

A shockingly poor management of the flats in SE145XD. Since this company took over the management, the residents have seen nothing but a substantial increase in the service charges. The condition of the block, you name the area, is gone downhill.

The company has given the residents an emergency number but that is just a number. I have had a serious issue a few months ago where I needed to call the emergency number. The company, in question to deal with emergency issues did not attend the premises till the Fire Services called them to sort out the issue.

A recent fire risk assessment of September 2025 revealed a number of shortcomings on the part of the management. If I start elaborating these issues here, the resident would very clearly see the poor management of the flats.

I am not very sure why the Directors of the Eastgate management company are not doing any thing to get rid of this management company. What is their role in being choosen Directors of the blocks.

Just shocking.

Absolutely appalling customer service if they ever bother to answer the phone. Threatening letters to elderly people. Takes 6 months to get anything fixed the lift was out of service for 6 months in an elderly people’s home. Absolutely disgusting company they should not be in business

I'm giving this review purely for one excellent member of staff - Christopher Hall. The previous manager employed by PMMS was obstructive and lazy. Christopher is the opposite: always polite, totally professional, excellent communication and a helpful can-do attitude. I'm very grateful to have such a wonderful property manager, it makes a real difference.

Too much chasing to get basic maintenance done
Rare to get accurate accounts from them
Appear to be receiving commission and brings into question, are they really seeking best value for the residents ?

After dealing with them for several years. It's fair to say if it was my choice they would have been fired along time ago.

where do i start? this company are rogues of the lowest type. Neighbour left bike under stairs for literally 1hr, heard drilling sound, went downstairs, guy cutting shopping trolley they had left there for weeks on end which bike was locked to, would have left bike outside if not caught resulting in theft as a bike stolen previously from outside, bloke drilling said other things left under stairs such as kids toy, mobility aid were ok to be there but not bike. They followed person up the stairs to her door and loudly made a note of the door no. Coincidentally, 5 weeks after this incident JCB diggers arrived and started digging a very large area which had been part of the garden, 4 metres from ground floor flat window, work continued for around 3 weeks, concrete posts erected and 5 commercial bins placed there. No consultation, no opportunity for leaseholders to comment, recommend, feedback or query. No roof put on bin store, spring and summer there were bugs and maggots, neighbour took pictures of a suspicious looking man doing drugs hiding in the bin store, large flourescent lights appeared in bin store brightly shining into ground flat/facing flats.
Other misdemeanours and bad behaviour,-email received 15 April stating they'll check cctv and charge removal of any items cost back to leaseholders as of 16 April, no specific details, less than 24hrs warning notice, trying to intimidate and frighten vulnerable leaseholders with tone of email and lack of specific details, inferring that cameras would be installed internally, no explanation or description.
Service charge bill was not received until many weeks after 1st payment was due, it has wrong year on it.
Leasehold management pack question about if or not there is ground rent was unchecked by management company and received by a purchasers solicitor, there is ground rent mentioned in lease however
Letter and brochure suddenly abruptly received by SOME leaseholders, difficult to say if all leaseholders received same about 3 weeks before parking company took over control of car park, stating that you must now register a car should you wish to park in your own car park space, many leaseholders have visitors, suddenly guys start popping up taking photos of even an amazon van parked temporarily,neighbour crying as relative was fined for dropping off, neighbour in question has disabilty and can't walk too far, they make everyone cry, I'm very concerned over one particular neighbour who is VERY VULNERABLE.
Main communal entrance door of one block has been broken many times, not fixed or secured for many weeks leaving all residents open to burglaries, infact one tenant had parcel stolen.
Toothless ex prisoners/people who ought to be recalled to prison working for them, intimidating and sat in their vans which they leave across several car park spaces/blocking everyone, they take leaseholders service charge money to sit texting for hours on end, dirty communal areas, cleaners tend to change face very frequently, in and finished within 4 mins, one tenant possibly broken into by cleaner who spotted a key under a mat and opened the front door, went into flat and left key on a bed. It can only have been a cleaner or person from management company
One or two leaseholders have commented that this company linger on the day they come to maintain the outside areas watching and trying to see inside flats from opposite windows!
They rub their hands in glee if you are elderly or vulnerable which a lot of people there are. Same if you are not a tech person/don't have tech equipment. They love to cheat people by giving out wrong info, no warning, no consultation, no opportunity to give feedback,very controlling. In both trust pilot and google they have zero ratings! All of these reviews are very poor! seems like everyone is expressing that they want to give zero stars, people who are deeply upset, their livelihoods in jeopardy, under massive unnecessary stress whilst this company continue to ignore their own rules and stamp over others, they exploit and abuse their positions. It's not right at all, none of us can do anything about it, that's the most painful part, they continue to take money for non existent services, ok, granted they tend to the outside BUT we have watched them twiddle their thumbs in their vans for hours on end and why would you waste people's money simply rolling the bins from one side to the other side when it is meant to be Croydon council refuse collection who are responsible for doing so? They sealed up a side entrance, all residents have to walk a long way around for nothing!
These are all just incidents which we know of!!
IF YOU ARE GOING TO BUY AN APARTMENT PLEASE DO YOURSELF A HUGE FAVOUR AND DO NOT BUY ONE IF THIS PARTICULAR COMPANY IS NAMED AS FREEHOLDER/MANAGING

Absolutely the most rudest staff that work here and absolutely no clue about anything !

If it iwas possible to award zero stars I would !! This is the most greedy , incompetent, uncaring management agents I’ve had the misfortune to have dealings with. I should know I’ve been a landlord for over 18 years !!! They charge extortionate fee of £120 that their greedy accounts slap on and don’t remove the charge if you challenge. In my view they don’t deliver anything, just interested in collecting the money . They ‘manage’ Beechcroft close in Streatham , their accounts ‘lady’ I spoke to yesterday deserves award of worst customer service agent !!! They probably ripping off so many others .. as I can see they have many properties under their control. They are so unprofessional . Don’t worry Derek Lee ( PMMS) I will definitely spread the message widely & let others know of my poor experience

Worse maintenance company ever!! We have them at Cascades & have made phone call after phone call & never get any response, never call back! Pay them each month for absolutely nothing! They go hand in hand with our useless committee!

It would be good if they actually did the job they were paid for! Lack of responses, lack of attention, inefficient and inept are words that come to mind to describe PMMS. They fail deliver on what they are commissioned for, fail to do what they are paid for. The only thing you are likely to receive is inaccurate accounts, significant discrepancies in figures, being overcharged by contractors and procuring pointless and overinflated invoices from contractors.

They also arrange to turn up making you take time out of your day and do not turn up. This is a frequent and common thing! They wont inform you they wont turn up neither will they care that they wasted your time.

You will be effectively paying them a management fee for no reason as they simply are inept and fail to do even the minimum. Avoid this property management company as you will be paying them for no service.

Absolutely poor communication. Slow to act on reported known issues. Completely transactional and at present clearly think it professional to ignore emails regarding building maintenance.
Avoid.

I am on a wheelchair and I cannot access Magnolia Court due to a pram obstructing the entrance.
PMMS has been aware of this issue for months and has done nothing. Horrific.
PMMS has a duty to guarantee adjustments for disabled people but the managers are ignoring the tentants requests to sort out the issue.

This company was our block management. Constantly dodged issues with damp and leaks in the building, and tried to push it onto me even though they weren’t contained in my flat. Mould problem grew due to their incompetence. Glad to be shot of them, 0/5 do not use

Re: Your letter dated 16th of September 2022, received Friday 23rd of September 2022.
As requested in your letter, please note that the full amount of the charges levied are disputed.
For your immediate information, the brief but not all of the yet to be confirmed grounds of the dispute are:-
The extent of the works are exaggerated. Only routine maintenance work is required. The amounts quoted for the work are excessively above normal contracting rates. The roofing contractor to be engaged, has not been notified to us. The sub-contracting of the surveyor at a market excessive rate, was not notified, or opportunity to object or recommend given. The surveyor engaged is an associate or approved PMMS surveyor. No proper account of suggested alternative roofing contractors was considered again, only associate or approved contractors.
PMMS have no authority to act, as the appointment of PMMS as managing agents was executed unilaterally by a single, unelected person without notification or negotiation. Service charges paid to PMMS since March 2019 have been collected, outside of Section 20 legislation and should be returned to the flat freeholders.
The simple routine maintenance work required, has been offered to be completed free of charge to all residents and freeholders, paid for by myself
The surveying cost of "drone survey" and the associated surveying recommendation of complete renewal, when no failure (from the subsequent report by Ashley Consultants UK Ltd.) was confirmed (only routine maintenance noted) was unnecessary against the background that two visual inspections (far superior and cost free), had already been made. The total cost of the surveyor and PMMS fee is some £10,000.
Please note: It is still yet hoped that PMMS will act correctly, avoiding unnecessary expense, and the delaying of simple routine maintenance work which can be arranged and completed in a few days. Also unnecessary legal action, distress and the legal damage to the status of the 9 properties within the block, by Tribunal registered dispute compromising the values and saleability of those properties. PMMS will know that solicitors acting on sale pre contract enquiries on behalf of any future purchasers of any of the flats that may come up for sale, will not recommend purchasers continue with the purchase of any properties, where there have been maintenance disputes leading to tribunal, with management companies. To that extent, the intransigence in negotiation by PMMS is damaging the entire future of the block. It is further contended, but not confirmed, that PMMS are advising the now in place directors not to communicate with freeholders. If correct, the efficacy of those directors following that instruction, could be in breach of company law.
Once again, I appeal to Mr & Mrs Lee to act correctly in this matter. By doing so, the future of Westleigh Court as a residential block will be better secured, and the good business name of PMMS better preserved.
Thanking you.
Yours Faithfully,
Thank you for your reply Derek, some 3 years + on.
You did manage the block in 2022, Derek, and we did end up paying over £10,000, just in commission, for the roofing repair, as you know. As I said and offered at the time, I could have done the work for £300, but you stopped me. Preferring instead to have us pay some £120,000 for completely unnecessary work.

Informed PMMS of a fire safety hazard in my building back in June. Countless phone calls. Nothing has been resolved