PTAC Reviews 5

We’re local so we pop into the shop and sometimes use the website. Best in the area for advice and support.

Great service. Nice to speak to someone who knows their stuff!

Great help on the phone and received everything I needed in time for Christmas :-)

Used them for many years now. In the shop and online. Never any problems. Highly recommended.

We recently purchased two Kestral pressure feed spray guns from this company for my workplace, and on the listing it clearly lists "Best Price Guarantee" with a link to click and advise where you've found an item for a lower price. I compared the price of the Kestral gun and found no cheaper alternative anywhere, so this matched up nicely.

We then received an email advising that the guns we had ordered were out of stock, but that a like-for-like gun from a different manufacturer could be supplied at the same price. The new guns came in the post, and I did a second price comparison which found that the guns provided were actually notably cheaper everywhere else, and we'd been given a product worth almost half the price.

I called through to explain this to a member of their customer service team and came through to a man who said he would help me instead. After explaining the situation he said that it didn't matter that it was a cheaper product, because it was just as good quality. While i'm not contesting the quality of the guns, as we've not used them, a cheaper product sold at a more expensive price is daylight robbery. I fairly requested that they honour the price match guarantee offered on their listing and he refused to do so "because he believes the quality is worth more" with complete disregard to the prices his competitors are selling it at.

He then offered that we could return them at our own cost, and that once received he would refund us the full value of the order plus up to £8 return carriage. I asked him to confirm that we would be refunded our full order plus the £8 in writing, via email, so that I had a record of this and he responded that he was not willing to confirm this in writing.

Given that we were provided cheaper goods despite being advised they were like for like, and that the price match guarantee offered was completely untrue, I'm doubtful that they'll keep their word on refunding the return carriage in addition to the value of the order.

The staff member I spoke with identified himself as the managing director. I would strongly recommend going with any number of cheaper alternative suppliers, such as Elmbridge, Thorite or BuckandHickman, as the company are untrustworthy and apparently even the managing director doesn't understand the value of good customer service.

Update: The items came in to us with the items undamaged, but with the packaging squashed due to them being tightly packed in two bags. We returned these to the company using our own vans with the items left in the cab of the van to ensure that they would be in the exact condition that we received them in. The company have now refused to accept the returned items because the packaging was squashed by their initial outer packaging. We're going to have to go through the credit card company to get our money back, I strongly urge anyone reading this to go to any alternative company (there are many cheaper alternative suppliers for the same products, and even a more expensive supplier would be worth every extra penny given the service we've received).

I have absolutely no idea how this company is still trading, and judging by the other reviews I'm confident that we aren't the only customers to have this experience.