The help desk is very responsive and super helpful. Although could do with some work on letting customers know when things such as expired cards might affect them so they can order new cards etc.
Company replied
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𝐼𝑡'𝑠 𝑎 𝑔𝑜𝑜𝑑 𝑏𝑎𝑛𝑘 𝑏𝑢𝑡... 𝐴𝑓𝑡𝑒𝑟 𝑢𝑠𝑖𝑛𝑔 𝑖𝑡 𝑓𝑜𝑟 𝑎𝑤ℎ𝑖𝑙𝑒 𝑢 𝑔𝑢𝑦𝑠 𝑚𝑎𝑑𝑒 𝑎 𝑟𝑒𝑣𝑖𝑒𝑤 𝑓𝑜𝑟 𝑚𝑜𝑟𝑒 𝑡ℎ𝑎𝑛 𝑡𝑤𝑜 𝑚𝑜𝑛𝑡ℎ𝑠 𝑎𝑛𝑑 𝑠𝑡𝑖𝑙𝑙 𝑐𝑜𝑢𝑛𝑡𝑖𝑛𝑔... See more
Company replied
User Experience, services everything is very good just one think related to payments is not good like everytime if you want to do any transaction or transfer money to another bank account so Pockit wa... See more
Company replied
Easy to join, nothing complicated, terms & conditions are easy to understand, other banks ive used havent been as good to explain which lead to unwanted charges ect. Used the £50 advanced & was credi... See more
Company replied
Company details
- #133 of 163 best companies in Non-bank financial service
Written by the company
Send money to others with one click, get your own tap-and-pay contactless MasterCard, and pay in by cash or bank-transfer. You can also get paid directly from your employer!
Contact info
London, United Kingdom
- 0203 322 9170
- www.pockit.com
4.3
Excellent
23k reviews
Asks customers to review
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Reply from Pockit
Thank you for your positive feedback.
Many thanks,
The Pockit Team 💛
Zero stars if possible I was promised…
Zero stars if possible I was promised fee free account for 2 month been charged all month and then when you try contact customer service you get the same robotic review avoid opening an account with these robbers
8 May 2026
Unprompted review
Reply from Pockit
Good afternoon,
Thank you for your feedback.
We're sorry to hear that you have not yet been able to access an Income Advance. Eligibility for Income Advance is assessed by our lending partner Steadypay and is subject to specific criteria, including affordability and account usage. Unfortunately, not all customers will be eligible immediately.
Income Advance is an optional feature that allows eligible customers to access short-term funds, with available amounts depending on eligibility. Customers may improve their chances by using their account regularly and connecting via Open Banking where available.
Please note that Income Advance is subject to terms and conditions, eligibility checks, and applicable fees, which are clearly displayed before you proceed with an application. Approval is not guaranteed, and eligibility may change over time.
If you would like us to provide further information, please contact us via the app or by email and we'll be happy to assist.
Many thanks,
The Pockit Team 💛
Really easy to use and super handy!
30 May 2026
Reply from Pockit
We're glad you find it easy to use and super handy. Thank you for your positive feedback.
Many thanks,
The Pockit Team 💛
Lovely service
30 May 2026
Reply from Pockit
Thank you for your positive feedback.
Many thanks,
The Pockit Team 💛
Easy to check balance
30 May 2026
Reply from Pockit
We're glad to hear you found it easy to check your balance. Thank you for your feedback!
Many thanks,
The Pockit Team 💛
Reply from Pockit
Thank you for your positive feedback.
Many thanks,
The Pockit Team 💛
Great little app
25 May 2026
Reply from Pockit
Thank you for your positive feedback.
Many thanks,
The Pockit Team 💛
Good 5 star.
30 May 2026
Reply from Pockit
Thank you for your positive feedback.
Many thanks,
The Pockit Team 💛
Reply from Pockit
We are happy you enjoyed our service. Thank you for your positive feedback.
Many thanks,
The Pockit Team 💛
Relevant Cash Back
The cash back available is actually for everyday stores and shops that I use!
30 May 2026
Reply from Pockit
We are so glad to hear you are enjoying the cash back at your favorite stores! We appreciate your positive feedback.
Many thanks,
The Pockit Team 💛
Reply from Pockit
We are so happy you love our app and find the advanced features helpful. Thank you for your kind words!
Many thanks,
The Pockit Team 💛
Reply from Pockit
We regret any confusion about the deposit. We are reviewing this for you.
Many thanks,
The Pockit Team 💛
Reply from Pockit
We are so glad you had a good experience and found us a nice alternative. Thank you for your kind words!
Many thanks,
The Pockit Team 💛
Reply from Pockit
Thank you for your positive feedback.
Many thanks,
The Pockit Team 💛
Absolute joke every transfer they…
Absolute joke every transfer they restrict your account for 8 days can't get access to any of your funds AVOID AT ALL COSTS !!!!!
29 May 2026
Unprompted review
Bobi was just brilliant trying to solve…
Bobi was just brilliant trying to solve the issue I had with my query even though it was just a general enquiry I have been using pockit for about 10years and any problems I have had have always been dealt with efficiently
28 May 2026
Unprompted review
Reply from Pockit
We are so pleased to hear about your positive experience and that we could efficiently resolve your query. We truly appreciate your long-standing loyalty and kind words.
Many thanks,
The Pockit Team 💛
Reply from Pockit
We're so glad you find our online account great and reliable. We appreciate your kind words about our service!
Many thanks,
The Pockit Team 💛
Everything was sorted within 2 hours…
Everything was sorted within 2 hours thank you
27 May 2026
Unprompted review
Reply from Pockit
We're so glad we could resolve everything quickly for you! Thank you for your kind feedback.
Many thanks,
The Pockit Team 💛
Very good app and overall
29 May 2026
Reply from Pockit
We're glad you enjoyed our app. Thank you for your positive feedback.
Many thanks,
The Pockit Team 💛
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