I'd like to give a special shout-out to Jerry and his colleague Shane from the Estate Office at GWQ. Whenever I have a question or issue, they're always approachable, professional, and genui... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We deal with many managing agents and I must say POD are outstanding. We have just had a recent experience with Shane Van Sanden and he is just FIRST CLASS! Thank you for all your assistance. I also w... See more
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I had a great experience with POD from start to finish. The whole process was smooth, reliable, and stress-free. The team was professional, and everything arrived exactly as scheduled. A special men... See more
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Great concierge team in KRP who are always friendly, professional, and helpful. They do a fantastic job keeping everything running smoothly and are always willing to assist residents whenever ne... See more
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Company details
- #29 of 51 best companies in Property management company
- #5 of 5 best companies in Building consultant
- #1 of 3 best companies in Property Administrator
- #12 of 25 best companies in Property Maintenance
- #14 of 21 best companies in Property Consultant
About POD Management
Written by the company
Exceptional property management - award-winning care for blocks, estates, and communities
At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.
Who we work with
We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.
What we do
Our services cover every aspect of residential property and estate management, including:
- Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
- New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
- Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
- Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.
We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.
Visit our website Contact Us
Our Services
Written by the company
- We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
- Residential Support
- Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
- Property Operations
- We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
- Finance & Compliance
- We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Safety is our number 1 priority
We put safety first
At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.
Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.
Contact info
Unit 1 Elstree Gate , WD6 1JD, Borehamwood, United Kingdom
- 0333 577 6656
- support@podmanagement.co.uk
- www.podmanagement.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Hampton tower
I have been living in Hampton Tower for several years, and Gio, my concierge, has always been incredibly helpful and professional. Whenever I have any issues, he is always happy to help and quick to solve any problems efficiently. His friendly attitude and dedication really make a difference and make living here a great experience. Gio is truly the best concierge, and I really appreciate all the help he has given over the years!
8 May 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your experience at Hampton Tower.
We’re delighted to hear such wonderful feedback about Gio. His professionalism, efficiency, and friendly approach are exactly what we strive for, and it’s fantastic to know he has made such a positive and lasting impact on your time at the development. We’ll be sure to pass on your kind words—recognition like this means a great deal.
It’s especially rewarding to hear that his dedication and support have helped make your experience of living at Hampton Tower so enjoyable over the years.
Thank you again for your lovely feedback and continued support.
I am from Carrick Yard
I am from Carrick Yard, and I have been a living there since the place is completed in late 2022. Vlad and Peter have been extremely professional and efficient when resolving problem whenever anything goes wrong. It makes me feel safe and comfortable to live here knowing that they are really care this place and for the people that live here.
8 May 2026
Unprompted review
Reply from POD Management
Thank you for sharing your experience at Carrick Yard and for being a resident since the very beginning.
We’re delighted to hear how positively you feel about the support provided by Vlad and Peter. Your kind words about their professionalism, efficiency, and dedication to resolving issues are truly appreciated, and we’ll be sure to pass this on to them. It’s especially rewarding to know that their efforts help you feel safe, comfortable, and well cared for in your home.
Creating a supportive and responsive environment for our residents is always our priority, and feedback like yours reassures us that we’re on the right track.
Thank you again for your lovely feedback—it means a great deal.
Thanks SQP team
I have been a proud resident of Hampton Tower, one of the buildings managed by POD in Canary Wharf, for the last 5 years, and the service of the staff continues to be first class. It is the subtle things like remembering my name that make the daily experience of walking through the lobby doors one level above a premium hotel. Staff members like Sarunas, Gio and Sebastian (to name a few) have always gone above and beyond to solve whatever problem I may have had.
Recently there have been issues with the building, completely out of their control like unique pieces (a busbar?) breaking down, power cuts, etc, and I can only imagine how much anger from residents they may have had to deal with. And yet they have remained calm and helpful.
There are rules that POD has implemented that I find very annoying though, I want to be completely honest in this review. Things like not allowing food deliveries inside the building (can you imagine? I literally have to come out to the street to collect my pizza in my pijamas!), regular fob purges (meaning that every now and then my key just doesn't work and I have to queue to get it reactivated), no laptops by the windows in the lounge (I guess maybe people take a nice take by the window and stay there all day working?) and things like that, but I do understand they do it for the safety and wellbeing of the residents (I guess if 560 flats ordered food at the same time the lobby would be chaos, and I imagine that is exactly what happened).
In any case the fact that these policies keep being revised and updated tells me that they really are trying to find the best solution.
But crucially, whenever I have had an issue, even with these policies, whomever I have spoken to has always gone out of their way to help me, and that quality of service is what matters. Thank you.
8 May 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share such a thoughtful and balanced review following your five years at Hampton Tower.
We’re absolutely delighted to hear how much you value the service provided by the team. It’s fantastic to know that the smaller, more personal touches—like being greeted by name—help elevate your day-to-day experience, and that colleagues such as Sarunas, Gio and Sebastian have consistently gone above and beyond to support you. Your recognition of their calm and professional approach during recent building challenges is especially appreciated and will mean a great deal to them.
We also really appreciate your honesty around some of the policies in place. We understand that certain measures can feel frustrating at times, and your feedback helps to highlight how these are experienced day-to-day. These policies are introduced with the safety, security and comfort of all residents in mind, and as you’ve noted, they are regularly reviewed to ensure they remain practical and effective for the community as a whole.
Most importantly, we’re so pleased to hear that, regardless of the situation, our team has remained responsive, supportive and focused on helping resolve any issues you’ve encountered. That level of service is exactly what we strive to deliver.
Thank you again for your continued support—it truly means a lot.
Judson has provided incredibile support…
Judson has provided incredibile support during my entire stay, an Excellent concierge service over all.
10 April 2026
Unprompted review
Reply from POD Management
Thank you so much for your kind feedback!
We’re delighted to hear that Judson provided such incredible support throughout your stay and delivered an excellent concierge service. Your comments will certainly be shared with him – I know he’ll really appreciate it.
Thanks again for taking the time to share your experience.
Jio is the best!
Jio is the best!! Always so helpful and friendly, love the whole reception team only for him!
7 May 2026
Unprompted review
Reply from POD Management
Thank you so much for your kind words! We’re delighted to hear how positive your experience has been!
It’s also wonderful to know that the whole reception team has made such a great impression. Providing a friendly and helpful service is something we’re very proud of, and your feedback really means a lot to us.
Thanks again for taking the time to share this!
Friendly, reliable, and always helpful
I’d like to give huge credit to Carlo and Madina, the concierge team at East Apartments. They are always incredibly friendly, welcoming, and genuinely helpful - it’s rare to come across people who are both so organised and so kind to every resident.
Nothing ever seems like too much trouble for them, and they consistently go out of their way to make things easier for everyone in the building.
Having people like them truly makes a difference - I really appreciate everything they do.
6 May 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share such wonderful feedback.
We’re absolutely delighted to hear your kind words about Carlo and Madina at East Apartments. It’s fantastic to know that their friendliness, organisation, and genuine care for residents have made such a positive impression. They consistently go above and beyond to support the community, so it’s incredibly rewarding to see their efforts recognised in this way.
Your comments will be shared with both Carlo and Madina, as well as the wider team—they’ll be truly pleased to know the difference they’re making.
Thank you again for your feedback and continued support.
They are absolutely useless
They are absolutely useless. They messed up the name on invoices and it’s been three years and they haven’t corrected the details.
They never respond to issues on the developments
6 May 2026
Unprompted review
Reply from POD Management
We’re really sorry to read your feedback and appreciate you taking the time to share your concerns.
We understand how frustrating it must be to experience ongoing issues such as incorrect invoice details and delays in communication. When a managing agent takes over a development, we are legally required to rely on the information provided at the point of handover. In this case, we acted in accordance with the records received from the previous agent, which can sometimes unfortunately result in discrepancies that need to be reviewed and corrected over time.
In addition, any changes to leaseholder details must be supported by formal legal documentation. Without this, we are unable to amend records, as we must ensure all information held is accurate and legally compliant.
We have previously reached out to request the relevant documentation needed to facilitate the name change; however, we have not yet received this information. As soon as the required documents are provided, we will of course arrange for the records to be updated without delay.
Again, we apologise for any frustration caused in this situation and are focused on resolving this for yourself.
Kind Regards
Rebecca
Customer Support Manager
Wiley and Abdulrahman absolutely…
Wiley and Abdulrahman absolutely legends! Always helpful, very polite and professional at all times. These are your go to people who never fail to deliver
5 May 2026
Unprompted review
Reply from POD Management
Thank you for your fantastic feedback! We’re so pleased to hear that Wiley and Abdulrahman have made such a positive impression. Their professionalism, politeness, and consistent willingness to help are exactly what we strive for, and it’s wonderful to see that reflected in your experience.
We’ll be sure to pass your kind words on to them both — I know they’ll really appreciate the recognition.
Thank you again for taking the time to share your experience.
Ron isss amazing!
Ron was amazing! He always greets with a smile and is always willing to help at any time ! He helped me and I am very grateful for all his kindness! Thankssss Ron!! 🙏🙏🙏🙏
5 May 2026
Unprompted review
Reply from POD Management
Thank you so much for your lovely feedback! We’re thrilled to hear that Ron made such a positive impact—his warm approach and willingness to help at any time truly embody the level of service we aim to provide.
It’s fantastic to know he was able to support you and that his kindness has been appreciated. I’ll be sure to share your kind words with Ron, I know it will mean a great deal to him.
Thank you again for taking the time to share your experience.
Ron Riley
Ron Riley, one of the staff members is the best staff member I have come across, always has a smile on his face, treats residents well and all in all goes above and beyond!
5 May 2026
Unprompted review
Reply from POD Management
Thank you for your kind words about Ron!
We’re delighted to hear that he has made such a positive impression—his friendly approach and commitment to going above and beyond for residents truly reflect the standards we strive for.
I’ll be sure to pass your lovely feedback on to Ron and the team, as recognition like this means a great deal.
Really nice team
Really nice team. Always here and ready to help. Concierge Ron helped me a few times and I really appreciate it
5 May 2026
Unprompted review
Reply from POD Management
Thank you for your lovely feedback!
We’re really pleased to hear that you’ve had such a positive experience with the team. It’s great to know that Ron was able to support you and make a difference — we’ll be sure to pass on your kind words to him.
If there’s ever anything more we can help with, please don’t hesitate to get in touch.
Parcels pick up
Hey! Russel, Thanks for help me out on guide me things on how to pick up parcels at pod.
4 May 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your feedback. We’re really pleased to hear that Russell was able to help guide you through the parcel collection process and make things clear and straightforward for you.
Russell is always happy to support residents and make everyday queries as easy as possible, so your kind comments will be greatly appreciated and shared with him.
Thank you again for your review, and please don’t hesitate to reach out if we can assist with anything else.
We moved to Poplar Riverside at the…
We moved to Poplar Riverside at the beginning of April and we have been pleasantly surprised by how welcoming, friendly and proactive the concierge team have been.
3 May 2026
Unprompted review
Reply from POD Management
Thank you so much for your lovely feedback and welcome to Poplar Riverside. We’re delighted to hear that your experience with the concierge team since moving in at the beginning of April has been such a positive one.
Providing a friendly, proactive and welcoming service is something the team take great pride in, so it’s wonderful to know this has made a strong impression from the outset. Your kind comments will be shared with the concierge team and will mean a great deal to them.
We hope you continue to enjoy living at Poplar Riverside, and please don’t hesitate to reach out if the team can assist with anything at all.
I would like to leave a review for Judson
I would like to leave a review for Judson, the concierge at Huntley Wharf who looks after the apartments for 3 Palmer Street. Judson is always helpful, always friendly, and always makes me feel so welcomed whenever I need to speak to him. He is an asset to the development and provides a fantastic service for us. Thank you for always being someone who brightens our day, Judson!
2 May 2026
Unprompted review
Reply from POD Management
Thank you so much for taking the time to share such a wonderful review about Judson. We’re delighted to hear how consistently helpful, friendly and welcoming he is when looking after the apartments at Huntley Wharf.
Judson takes great pride in providing a positive experience for our residents, and it’s lovely to know that his approach genuinely brightens your day and makes you feel so well supported. He truly is a valued asset to the development, and your kind words will mean a great deal to him.
Thank you again for your feedback — it’s greatly appreciated!
Heron wharf
The concierge was absolutely lovely and made me feel so welcome. I received an email straight away when my package arrived downstairs. It really makes a difference and makes the whole place worth the money. The service is fantastic.
2 May 2026
Unprompted review
Reply from POD Management
Thank you so much for your kind feedback.
We’re delighted to hear that our concierge team made you feel so welcome and that the prompt notification about your parcel made a positive impression. It’s great to know that these small touches genuinely make a difference to your experience, and we’re really pleased you feel the service represents great value.
We’ll be sure to share your lovely comments with the team at Heron Wharf – they’ll be thrilled to hear this.
Reply from POD Management
Thank you for your kind feedback! We’re really pleased to hear that you found the service responsive and helpful. Our team always aims to provide timely and reliable support, so this means a lot to us.
Thanks again for taking the time to share your experience!
I had a very positive experience with…
I had a very positive experience with POD Management. The concierge team in particular has been excellent – always friendly, professional, and very helpful. They are responsive and efficient, whether it’s handling keys, assisting with access, or coordinating visits.
Their support made everything much easier and smoother. Highly recommended.
1 May 2026
Unprompted review
Reply from POD Management
Thank you so much for taking the time to share this lovely feedback!
We’re really pleased to hear that you had such a positive experience with us at POD Management, and it’s especially great to know how much support our concierge team provided. They truly enjoy helping residents, so hearing that their friendly, professional, and efficient approach made things easier for you will mean a lot to them.
Thank you again for your kind recommendation — it really is appreciated!
Excellent service zeeshan at Green…
Excellent service zeeshan at Green Quarter
30 April 2026
Unprompted review
Reply from POD Management
Thank you for your excellent feedback!
We’re really pleased to hear that Zeeshan provided you with such great service at Green Quarter. He’ll be delighted to know his efforts have made such a positive impression. We’ll be sure to pass on your kind comments, and thank you again for taking the time to leave a review.
Amazing services from Jaqueline and her…
Amazing services from Jaqueline and her colleague at the green quarter ! They kept my parcel safe whilst I was abroad. Thank you again x
30 April 2026
Unprompted review
Reply from POD Management
Thank you so much for your lovely feedback! We’re really pleased to hear that Jaqueline and her colleague at The Green Quarter were able to keep your parcel safe while you were away. I’ll be sure to pass your kind words on to them – they’ll really appreciate it.
Thanks again for taking the time to share your experience!
Good service by concierge thay very…
Good service by concierge thay very helpful and harif is very kind person helpful good staff
30 April 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave a review. We’re pleased to hear that you received good service and found our concierge team helpful and kind. We really appreciate your feedback and will be sure to share it with the team.
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