I'd like to give a special shout-out to Jerry and his colleague Shane from the Estate Office at GWQ. Whenever I have a question or issue, they're always approachable, professional, and genui... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We deal with many managing agents and I must say POD are outstanding. We have just had a recent experience with Shane Van Sanden and he is just FIRST CLASS! Thank you for all your assistance. I also w... See more
Company replied
Actually this 5 star doesnt go to Pod Management itself but goes to dear Vanesa and some of the staff like Muhammad Tauqeer. I am here to tell how Vanesa did a wonderful job. She was so helpful profes... See more
Company replied
Great concierge team in KRP who are always friendly, professional, and helpful. They do a fantastic job keeping everything running smoothly and are always willing to assist residents whenever ne... See more
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Company details
- #28 of 50 best companies in Property management company
- #5 of 5 best companies in Building consultant
- #1 of 3 best companies in Property Administrator
- #12 of 25 best companies in Property Maintenance
- #14 of 21 best companies in Property Consultant
About POD Management
Written by the company
Exceptional property management - award-winning care for blocks, estates, and communities
At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.
Who we work with
We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.
What we do
Our services cover every aspect of residential property and estate management, including:
- Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
- New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
- Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
- Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.
We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.
Visit our website Contact Us
Our Services
Written by the company
- We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
- Residential Support
- Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
- Property Operations
- We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
- Finance & Compliance
- We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Safety is our number 1 priority
We put safety first
At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.
Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.
Contact info
Unit 1 Elstree Gate , WD6 1JD, Borehamwood, United Kingdom
- 0333 577 6656
- support@podmanagement.co.uk
- www.podmanagement.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Carlo at 1 Ashley Road is amazing
Carlo at 1 Ashley Road is amazing. Very joyful, helpful and manages his responsibilities with all matureness.
10 July 2026
Unprompted review
Reply from POD Management
Thank you for your wonderful review!
We're delighted to hear that Carlo at 1 Ashley Road has made such a positive impression. It's fantastic to know that his cheerful attitude, helpful approach, and professionalism have enhanced your experience. We take great pride in delivering excellent service, and feedback like yours means a lot to our team.
We'll be sure to pass your kind words on to Carlo and recognise his hard work.
Thank you for taking the time to share your experience.
Amazing Personal
Amazing management. Zak Side manager at Kew Riverside had been absolutely helpful and informative.
10 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your positive experience at Kew Riverside and that Zak has been so helpful and informative. Providing excellent service and support to our residents is something we take great pride in, and it's fantastic to know that Zak's efforts have made a difference.
We'll be sure to pass your kind feedback on to Zak, who will be thrilled to receive your recognition.
Thank you again for your support and for sharing your experience.
Kind regards,
POD Management
Always helpful 🙂
10 July 2026
Reply from POD Management
Thank you for taking the time to leave us a review. We're pleased to hear that you've found our team to be helpful. Providing friendly and reliable service is always our goal, and your feedback is greatly appreciated.
Kind regards,
POD Management
Reply from POD Management
Thank you for taking the time to leave your review. We're delighted to hear that you've found our team to be consistently polite, friendly and helpful. Providing excellent service is something we take great pride in, and your kind feedback is greatly appreciated.
Thank you for your support!
Many thanks Mr Zak From Kew Riverside…
Many thanks Mr Zak From Kew Riverside ,great leisure centre , fire safety, very professional.
Regards
Ryan
9 July 2026
Unprompted review
Reply from POD Management
Thank you for your review, Ryan.
We're delighted to hear about your positive experience at Kew Riverside and that you've been so pleased with the leisure centre and fire safety standards. A special thank you for recognising Zak – we're proud to have him as part of the team, and we're pleased his professionalism made such a positive impression.
We'll be sure to pass on your kind words to him.
Outstanding Service from Jerry and Shane
I'd like to give a special shout-out to Jerry and his colleague Shane from the Estate Office at GWQ.
Whenever I have a question or issue, they're always approachable, professional, and genuinely helpful.
They consistently go the extra mile to make residents feel valued.
On one occasion, they even put me in touch with a contractor who was able to provide excellent maintenance advice free of charge.
It's refreshing to deal with people who take the time to help rather than brushing concerns aside. Thank you both for your outstanding service!
8 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share such wonderful feedback. We are delighted to hear about your positive experience with Jerry and Shane at Great West Quarter.
Providing approachable, professional, and helpful support is something we strive for, and it's fantastic to know that Jerry and Shane consistently go the extra mile to assist residents and make them feel valued. We’re especially pleased that their support helped connect you with the right contractor and provided a positive outcome.
Your kind words will be passed on to both Jerry and Shane, who I'm sure will be thrilled to receive this recognition. Thank you again for your feedback and for being part of the Great West Quarter community.
The absolute worst company I've ever…
The absolute worst company I've ever had to deal with. The staff were consistently rude, unhelpful, and had an awful attitude throughout. The customer service was extremely disappointing from start to finish. I would definitely not recommend this company.
7 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your feedback. We are sorry to read about your experience and are disappointed to hear that you felt let down by the level of service you received.
We take comments such as these very seriously and would like the opportunity to investigate your concerns further. We have previously reached out to request additional information; however, we have not yet received a response.
As your review does not provide specific details regarding the issues raised, we are unable to fully investigate the matter. We would therefore welcome the opportunity to discuss your experience directly and gain a better understanding of what happened.
Please contact us at support@podmanagement.co.uk with further details, including the development or property concerned, and we will ensure your concerns are reviewed thoroughly by the relevant team.
We are committed to learning from feedback and would appreciate the opportunity to address the issues you have raised.
Kind regards,
POD Management
I had a great experience with POD staff members ..
I had a great experience with POD from start to finish. The whole process was smooth, reliable, and stress-free. The team was professional, and everything arrived exactly as scheduled.
A special mention must go to Jerry and Shane, who were absolutely wonderful throughout. They were friendly, helpful, and went above and beyond to make sure everything was handled properly. Their communication and support really stood out and made the experience even better.
I would highly recommend POD Excellent customer care and great people like Jerry and Shane from our estate office in Brenford GWQ. They make all the difference.
6 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share such a wonderful review. We are delighted to hear that you had a smooth, reliable, and stress-free experience with POD.
It is especially rewarding to know that Jerry and Shane made such a positive impression. Their friendly, professional approach and commitment to providing excellent support are qualities we greatly value, and we will be sure to pass on your kind words to them and the team at Great West Quarter.
Thank you for your recommendation and for recognising the high level of customer care provided by the estate office. Feedback like yours means a great deal to us and motivates us to continue delivering the best possible service.
Ron is the backbone of the concierge!
Ron is such an asset to the concierge team! He’s so friendly, helpful and such a joy to be around. He always has the answers to anything you need. Literally your best staff member!
6 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear your kind feedback about Ron and the concierge team. Ron's friendly, helpful, and approachable nature is exactly what we strive for, and it's fantastic to know that he consistently goes above and beyond to support residents and create such a positive experience.
Your comments will mean a great deal to Ron, and we’ll be sure to share them with him. Thank you once again for your recognition and for highlighting the excellent service you have received.
good service
5 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave a review.
We're delighted to hear that you received good service and appreciate your feedback. Providing a positive experience for our residents is always our priority, and it's great to know we've met your expectations.
Thank you for your support, and please don't hesitate to get in touch if we can assist you in the future.
Great concierge team at Heron Wharf
The concierge team at Heron Wharf is great. Adi and Ron are always helpful and very friendly. Not only the do an amazing job but as well it’s nice to have a laugh with them!
5 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear your kind words about the concierge team at Heron Wharf. Adi and Ron will be thrilled to know that their friendliness, helpfulness, and positive attitude have made such an impact. It's fantastic to hear that they not only provide great service but also help create a welcoming atmosphere with a smile and a laugh along the way.
We really appreciate your feedback and will be sure to share your comments with the team.
Excellent service from Adi concierge at…
Excellent service from Adi concierge at Heron wharf.
He helped me to for smooth moves in/ providing more information about Amenities.
Excellent service from Adi.
4 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that Adi provided excellent service during your move to Heron Wharf. Moving into a new home can be a busy time, so it's great to know that he was able to make the process smooth and take the time to provide helpful information about the development's amenities.
Your kind words about Adi's support and professionalism are greatly appreciated, and we will be sure to pass on your feedback to him.
Thank you again for your 5-star review and welcome to Heron Wharf!
Kew Riverside - Zak
Big thanks to Zak at Kew Riverside – always helpful, super organised, and genuinely great with everyone. A rare example of top-tier management.
4 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear your kind feedback about Zak at Kew Riverside. Being helpful, organised, and approachable are qualities we greatly value, and it's wonderful to know that Zak consistently demonstrates them. Your comments about his dedication and the positive impact he has on residents are truly appreciated.
We'll be sure to pass on your kind words to Zak, who will be thrilled to receive this recognition.
Thank you again for your support.
Aedi concierge at Heron Wharf is very…
Aedi concierge at Heron Wharf is very helpful and friendly, he set up my fingerprints to access to amenities very smoothly. Absolutely 5 start service!
4 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Adi provided such a positive experience at Heron Wharf. It's great to know that he was able to assist with setting up your fingerprint access smoothly and that his friendly and helpful approach made the process easy and stress-free.
We'll be sure to pass on your kind words to Adi, who will be thrilled to receive your recognition.
Thank you again for your feedback and for awarding us a 5-star review.
Zac is extremely helpful
Zac is extremely helpful. I have just moved in and he has set me up and helped with questions. Thankyou.
3 July 2026
Reply from POD Management
Thank you for taking the time to leave a review.
We're delighted to hear that Zac was able to support you during your move-in and help answer your questions. Moving into a new home can be a busy time, so it's wonderful to know that his helpfulness made the process a little easier.
We’ll be sure to pass on your kind feedback to Zac, who will be thrilled to hear it.
Thank you again for your review, and we wish you all the best in your new home!
I would like to express my sincere appreciation.
I would like to express my sincere appreciation for the excellent service recently provided by the Great West Quarter Team, particularly Shane, Jerry, and Prakash.
The team worked professionally and efficiently to resolve an ongoing matters, achieving a positive outcome. Throughout the process, they remained helpful, responsive, and committed to finding a resolution.
I would especially like to recognise Shane, who, despite being away from the office for a period due to jury service, returned and made it a priority to address and resolve my outstanding matters. His dedication and commitment to providing excellent customer service were greatly appreciated.
Please pass on my thanks to Shane, Jerry, and Prakash for their hard work, professionalism, and outstanding support. They are a real credit to the Great West Quarter Team.
3 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share such wonderful feedback about the Great West Quarter Team.
We are delighted to hear that Shane, Jerry, and Prakash were able to provide the professional, responsive, and dedicated support you deserved. It is especially rewarding to know that their commitment and determination helped bring your matter to a positive resolution.
A special thank you for recognising Shane's efforts. We know he will be incredibly pleased to hear that his dedication and customer-focused approach made such a positive impact, particularly after returning from jury service and prioritising your outstanding matters.
Your kind words mean a great deal, and we will be sure to pass on your appreciation to Shane, Jerry, and Prakash. Thank you once again for your feedback and for recognising the hard work of the team—they will be thrilled to receive it.
Adi at the Heron Wharf is the best!
Adi at the Heron Wharf concierge was incredibly kind and helpful. He assisted me straight away and provided excellent service. Thank you, Adi!
3 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a lovely review. We are delighted to hear that Adi at Heron Wharf provided you with such kind and helpful service.
We know how much a prompt and positive response can make a difference, and it's wonderful to hear that Adi assisted you straight away and made your experience such a positive one. We will be sure to pass on your kind words and recognition to him.
Thank you again for your feedback and for being part of the Heron Wharf community.
Appalling incompetence
On 2nd June 2026 POD managed an EGM for our development where the sole agenda was to vote off existing Board Directors of the development. The vote went ahead and the results recorded in the minutes despite:
1. All but one of the Directors having already resigned before the meeting; most at least a couple of months earlier and one of them nearly six months earlier.
2. POD did nothing to amend the agenda by removing the names of those who had already resigned.
3. One former Director had explicitly written to POD weeks before the meeting asking to be removed from the list of names of Directors to be voted on. This request was not so much as acknowledged, leave alone actioned.
3. One of those who had resigned was present at the meeting and had pointed out to that the votes were being cast for voting out individuals who were no longer Directors. POD still did nothing to prevent this invalid vote from going ahead.
4. Despite multiple follow-ups from multiple individuals, a month later, POD have neither issued any communication to the development owners to acknowledge that the vote was invalid and issued nor sent out a correction.
As at the time of writing, the matter remains unresolved. If you are considering POD as the next managing agent for your development, strongly recommend that you look elsewhere.
Update post POD's reply:
==================
POD's reply:
We appreciate that the events surrounding the EGM have been important to many residents, and we recognise that there are differing views on how the meeting and its outcomes have been perceived.
GeeVee:
Perception of the outcomes of the meeting are irrelevant. The whole vote was invalid and should never have taken place as barring one, none of the people listed were Directors at the time of the vote.
POD's reply:
The Managing Agent's involvement was limited to providing administrative and logistical support to facilitate the EGM on behalf of our client. We did not set the agenda, lead the meeting, direct discussions, or influence the narrative presented.
Gee Vee's Response:
1. Who did POD see as their client at the time?
2. Why did POD see it not fit to inform their client when:
A. POD were aware of the resignation of all Directors bar one well before the meeting. The Company Secretary had the responsiblity of updating the Companies House register accordingly, which by the way, had still not been done for some individuals as of the beginning of July.
B. As mentioned before, one of the individuals listed had explicitly written to POD weeks before the meeting advising that they were no longer a Director.
POD's reply:
The meeting itself was convened and chaired by an independent Chair appointed specifically to oversee the proceedings. Responsibility for managing the meeting, ensuring attendees were heard, and overseeing the voting process rested with the independent Chair.
GeeVee:
Instead of accepting responsibility, POD chooses to hide behind this 'independent Chair'. POD had a duty to ensure that whoever they saw as their client at the time was informed of the invalidity of the vote. They failed in this duty despite being fully aware and being explicitly informed. This is at best negligent, at worst incompetent and callous.
2 June 2026
Unprompted review
Reply from POD Management
Dear Gee Vee,
Thank you for taking the time to share your feedback. We appreciate that the events surrounding the EGM have been important to many residents, and we recognise that there are differing views on how the meeting and its outcomes have been perceived.
The Managing Agent's involvement was limited to providing administrative and logistical support to facilitate the EGM on behalf of our client. We did not set the agenda, lead the meeting, direct discussions, or influence the narrative presented.
The meeting itself was convened and chaired by an independent Chair appointed specifically to oversee the proceedings. Responsibility for managing the meeting, ensuring attendees were heard, and overseeing the voting process rested with the independent Chair.
We understand and respect the concerns that have been raised and value the feedback received.
Kind Regards,
Pod Management
We deal with many managing agents and I…
We deal with many managing agents and I must say POD are outstanding. We have just had a recent experience with Shane Van Sanden and he is just FIRST CLASS! Thank you for all your assistance. I also want to thank Jerry his colleague who is also super helpful and efficient in resolving our issues. Block management can be a very hectic and stressful job, and speaking as an estate agency know what it all involves, but POD have been super efficient and we would like to say a big Thank You to you all!
1 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a wonderful review.
We are absolutely delighted to hear about your positive experience with POD Management. Your kind words regarding Shane Van Sanden and Jerry will mean a great deal to them both.
We are particularly pleased to hear that their helpful, efficient and proactive approach made such a positive difference when resolving your queries.
We appreciate that block management can be complex and demanding, so it is especially rewarding to receive recognition from professionals within the property industry.
Providing a high level of service and support is something we take great pride in, and it is fantastic to know this has been reflected in your experience.
Thank you once again for your feedback and for your recognition of the team. We will be sure to pass on your comments to Shane, Jerry and the wider team.
Reply from POD Management
Thank you for your kind review! We're delighted to hear that you found our team supportive.
Providing a helpful and positive experience for our residents is always our goal, so it's wonderful to know that this has been reflected in your experience.
Thank you for taking the time to share your feedback, and we look forward to continuing to support you.
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