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POD Management Reviews 

1,916
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 808 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often noting how individuals go above and beyond. People frequently highlight the excellent service and customer care, appreciating quick response times and efficient issue resolution, which contributes to a smooth and positive overall user experience. However, some customers noted concerns regarding communication, citing ignored emails and long hold times, alongside a perceived lack of urgency. A few people also experienced issues with management, such as incorrectly added fees, disorganization, and a reluctance to take responsibility or address problems promptly.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness,... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting that staff are often... See more

Response time

Reviewers highlight positive aspects of response time, with many customers appreciating the quick and... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd like to give a special shout-out to Jerry and his colleague Shane from the Estate Office at GWQ. Whenever I have a question or issue, they're always approachable, professional, and genui... See more

Company replied

Rated 5 out of 5 stars

We deal with many managing agents and I must say POD are outstanding. We have just had a recent experience with Shane Van Sanden and he is just FIRST CLASS! Thank you for all your assistance. I also w... See more

Company replied

Rated 5 out of 5 stars

Great concierge team in KRP who are always friendly, professional, and helpful. They do a fantastic job keeping everything running smoothly and are always willing to assist residents whenever ne... See more

Company replied


Company details

  1. #28 of 50 best companies in Property management company
  2. #5 of 5 best companies in Building consultant
  3. #1 of 3 best companies in Property Administrator
  4. #12 of 25 best companies in Property Maintenance
  5. #15 of 22 best companies in Property Consultant

About POD Management

Written by the company

Exceptional property management - award-winning care for blocks, estates, and communities

At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.

Who we work with

We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.

POD Clients

What we do

Our services cover every aspect of residential property and estate management, including:

  • Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
  • New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
  • Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
  • Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.

We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.

Visit our website Contact Us POD Logo

Our Services

Written by the company

We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
Residential Support
Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
Property Operations
We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
Finance & Compliance
We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.

Safety is our number 1 priority

We put safety first

We put safety first

At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.

Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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Replied to 92% of negative reviews

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4.6

All reviews

(1,916)

793 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you

I have been living in Hampton Tower for the past two years and have had a mostly positive experience overall with POD Management.

The team I interact with most often is the concierge desk, and they are always friendly, professional, and willing to help whenever needed.

I would especially like to thank Giovanie. Throughout my tenancy, he has always been kind, professional, and incredibly helpful. Even when the concierge desk is very busy, he remains polite, patient, and approachable.

Giovanie has helped me on many occasions, and I am truly grateful for his support. His excellent customer service, positive attitude, and willingness to help make a real difference.

Thank you, Giovanie, for all your help – it has been greatly appreciated.

31 May 2026
Unprompted review
POD Management logo

Reply from POD Management

Thank you for taking the time to share your experience and for being a resident at Hampton Tower over the past two years.

We’re really pleased to hear that your overall experience has been a positive one, and that the concierge team have consistently provided friendly and professional support. It’s especially wonderful to hear your kind words about Giovanie.

Giovanie will be absolutely delighted to receive your feedback – we’re incredibly proud of the service he delivers day in and day out. His patience, professionalism, and willingness to go above and beyond, even during busy periods, truly reflect the standards we strive for, and it’s fantastic to know this has made such a meaningful difference to your tenancy.

Thank you again for taking the time to share your kind comments and continued trust in POD Management – it means the world to us!

Rated 5 out of 5 stars

I’ve been living in Heron Wharf for 2…

I’ve been living in Heron Wharf for 2 years now & have relied upon POD Management throughout that time. I’ve always had a really positive experience dealing with the team — they’re professional, responsive, and genuinely helpful whenever anything comes up.

A special mention has to go to Ron, who is great. He’s always approachable, efficient, and goes above and beyond to help residents. It’s reassuring knowing there’s someone reliable and proactive managing things so well. Overall, POD Management has made living here a smooth and pleasant experience.

29 May 2026
Unprompted review
POD Management logo

Reply from POD Management

Thank you very much for taking the time to share such detailed and thoughtful feedback.

We’re delighted to hear that you’ve had such a consistently positive experience over the past two years at Heron Wharf. It’s fantastic to know that the team has been professional, responsive, and helpful whenever needed—this is exactly the standard we aim to deliver.

A special thank you as well for highlighting Ron. He is a real asset to the team, and we’re so pleased to hear that his approachable and proactive nature has made such a positive difference to your experience. We will be sure to pass on your kind words to him.

It’s wonderful to know that POD Management has helped make your time at Heron Wharf smooth and enjoyable.

Rated 5 out of 5 stars

Ron has been absolutely amazing!

Ron Riley has been absolutely outstanding- helping with everything and always with a big smile! A pleasure to deal with a pleasure to have a concierge like that!

29 May 2026
Unprompted review
POD Management logo

Reply from POD Management

Thank you so much for taking the time to share such wonderful feedback.

We’re absolutely delighted to hear about your experience with Ron Riley – he truly is a valued member of the team, and it’s fantastic to know his positive attitude and dedication have made such an impact. Providing a friendly, helpful service is exactly what we strive for, and your kind words mean a great deal.

We’ll be sure to pass this on to Ron – it will make his day!

Rated 1 out of 5 stars

Appalling

I was threatened with being referred to a debt collection agency for money I had paid well over a month ago. I'm currently on the phone trying to resolve this - having received no reply to my 2 emails about it - and have now been on hold for 30 minutes. And counting...

28 May 2026
Unprompted review
POD Management logo

Reply from POD Management

Thank you for bringing this to our attention. We are very sorry to hear that our communication has come across as threatening, as this is certainly not our intention. We aim to ensure that all correspondence is clear, supportive, and informative, particularly when it relates to financial matters.

We also understand how frustrating it must have been to receive that message after making payment, and to experience delays while trying to get through to us. On the day you contacted us, we experienced a significantly higher volume of calls than usual, which unfortunately led to longer waiting times.

We apologise for any concern or frustration this situation may have caused and appreciate the impact this experience may have had. We believe that this matter has now been resolved, but if this is not the case, please do let us know so that we can review it further as a priority.

Your experience is important to us, and we are always keen to ensure concerns are fully addressed.

Rated 5 out of 5 stars

Thanks to SQP concierge team

Huge credit and special thanks to Giovanie from the SQP concierge team. He has been very helpful and friendly over the last 4 years, especially when we have a newborn.

27 May 2026
Unprompted review
POD Management logo

Reply from POD Management

Thank you so much for taking the time to share such a lovely review.

We’re delighted to hear about your positive experience with Giovanie – he is a real asset to the SQP concierge team. It’s especially wonderful to know that his support and friendliness have made a difference to you over the past four years, and during such an important time for your family as well.

Your kind words will certainly be shared with Giovanie, and we’re sure they will mean a great deal to him.

Thank you again for your feedback, and we wish you and your family all the very best.

Rated 5 out of 5 stars

Supportive concierge team

The staff is very supportive with helping with my printed jobs :)

26 May 2026
Unprompted review
POD Management logo

Reply from POD Management

Thank you so much for your kind review!

We’re really pleased to hear that the team has been able to support you with your printing needs—it’s always great to know our efforts are making things a little easier day to day. Your feedback means a lot to us, and we’ll be sure to share your comments with the team.

If there’s ever anything more we can help with, please don’t hesitate to reach out!

Rated 1 out of 5 stars

This is now my fourth time leaving a…

This is now my fourth attempt to leave a review. Previous reviews have been removed shortly after posting, so I am keeping this factual and based on my experience as a leaseholder.

My experience with POD Management has been extremely poor. At Fresh Wharf in Barking, residents are required to pay service charges to POD, yet the company was appointed by the landlord, Vistry, rather than by leaseholders. In practice, this leaves residents with very limited power or accountability over the company managing the development.

Service charges have continued to rise, while transparency and service standards have declined. Communication is often poor, responses are inconsistent, and residents frequently spend months chasing basic answers.

One of the most serious concerns is the lack of audited accounts. To my knowledge, POD has not provided audited accounts for Fresh Wharf for several years, making it very difficult for leaseholders to understand how our money is being spent or to properly challenge charges.

After around two years of residents asking, POD finally confirmed that administration fees charged to residents are retained by POD and are not credited back to the service charge account. In my view, this creates a troubling secondary fee system where the managing agent directly benefits from arrears-related charges, while residents see no corresponding improvement in service.

The administration fee process also appears unclear and inconsistent. Leaseholders fund the operation through service charges, yet have little meaningful control over decisions, costs, or standards.

Based on my experience, I would urge anyone considering buying a property built by Vistry or managed by POD to be very cautious. The management has felt opaque, disorganised, and heavily weighted against residents.

26 May 2026
Unprompted review
POD Management logo

Reply from POD Management

Thank you for taking the time to share your feedback. We appreciate that there have been long-standing concerns at Fresh Wharf and understand the frustration this has caused.

It is important to recognise that the cost of managing a high-rise development has changed significantly following the changes in fire safety legislation after the Grenfell tragedy. Many of the additional compliance, safety and inspection requirements are statutory obligations that must be carried out to keep residents safe.

We fully acknowledge the delays surrounding the audited accounts. This situation was inherited from the previous managing agent and, during our investigations, inaccuracies were identified that required the accounts to be re-audited to ensure leaseholders receive accurate and reliable financial information. Whilst regrettable, we believed it was essential to resolve these issues properly rather than issue information that may be incorrect. We are pleased that this process is now nearing completion and we can confirm POD ensured this re-audit was not paid for by Leaseholders.

We would also respectfully note that there have been significant improvements across the development, including investment in the grounds and the recent redecoration of internal entrance hallways. In addition, the rationale behind service charge recovery procedures and administration fees has been explained extensively to residents, with these processes in place to ensure essential services can continue to be delivered for all leaseholders.

Whilst we appreciate that you remain dissatisfied, we remain committed to improving communication, transparency and service standards, and we thank all residents who continue to engage constructively with us as we work through these legacy challenges.

Kind Regards
POD Management

Rated 1 out of 5 stars

Unprofessional

They charge for questionable things and when queried they either don't answer or take very long. Situations in our flats still unresolved. Very unprofessional.

5 January 2026
Unprompted review
POD Management logo

Reply from POD Management

Thank you for taking the time to share your feedback. We are sorry to hear that your experience has left you feeling this way.

We fully recognise how important it is to be clear, responsive, and transparent—particularly when it comes to charges and financial matters. We always aim to ensure that any fees are communicated and explained appropriately, so we are concerned to hear that this has not been your experience.

We also understand how frustrating it is when issues within your home remain unresolved, and when responses do not meet expected timeframes. This is not the standard of service we strive to deliver, and we are keen to look into this further.

We have reached out previously to obtain more information so that we can investigate your concerns in detail, however we have not yet received a response. We would really welcome the opportunity to review this with you and provide clarity, so please do get in touch with us on support@podmangement.co.uk at your convenience.

Rated 5 out of 5 stars

Review for Krystel

Just wanted to leave a review for Krystel. Krystel always goes above and beyond to help.. whether that is letting me know whats going on in the building or any updates. Shes an extremely hard worker!

21 May 2026
Unprompted review
POD Management logo

Reply from POD Management

Thank you so much for taking the time to share your feedback.

We’re delighted to hear about your positive experience with Krystel. She consistently puts in a great deal of effort to support residents and keep everyone informed, so it’s wonderful to see her dedication recognised. We’ll be sure to pass on your kind words to her—it will mean a lot.

Thanks again for your review and support.

Rated 1 out of 5 stars

Do NOT buy a home with POD as the Service Management Company

One of the worst, most unjust experiences of my life (and all others in the Fresh Wharf Estate) was having our finances governed by this Service Management Company.

Increase in charges:
Firstly, lets start by talking about the rise in service charge costs whilst the condition of the estate is moot with no viable justification of where the increase has gone to.

The company operates on a lack of clear structure or "methodology" on where their leaseholders money goes to and have admitted in email that payments are first allocated toward POD’s own fees before being allocated toward the actual service charges owed to the development.

This might sound ok in theory, but in reality the company: determines the recovery stages, applies the administration charges, retains those charges, historically exercised discretion on waivers and outcomes and allocates incoming payments toward its own fees first; thus financially benefiting first while the development itself continues suffering from unpaid service charge balances. That naturally raised serious concerns regarding transparency, fairness, consistency and conflict of interest.

Communication:

Secondly, the leaseholders at the Fresh Wharf Estate raised a collective complaint via email on 27 February 2026. A response was promised that same week, which was missed. A joint formal complaint was then raised on 9 March, the leaseholders were advised that a full response would be provided by 13 March - no response had been made by the third follow-up on 25th March.

A reply was finally given on the the 24th of April, almost 2 months after the initial complaint.

Inconsistency in charges:

Leaseholders across the Swift House building in particular, were charged completely different service charge rates with absolutely no transparency of what was causing the differences in costs.

This has been months of frustration and injustice, and for the sake of transparency, clarity, and your bank account - avoid at all costs.

26 May 2026
Unprompted review
POD Management logo

Reply from POD Management

Thank you for taking the time to share your feedback. We are sorry to read that your experience has not met your expectations and appreciate the opportunity to respond.

We are working hard to make changes and improvements at your development and would like to reassure you that several actions are already underway across the development. Extensive replanting has already taken place in the past year to improve the overall appearance of the estate, and we are now progressing minor redecorations at ground floor level, particularly in high touch point areas, to further enhance communal spaces. We have also recently instructed our cleaning contractors to meet directly with residents to review the ongoing cleaning regime, which has already received positive feedback. Monitoring of such services continue, and we regularly engage with contractors to ensure any performance issues are addressed, noting that the current cleaning contractors in place were chosen by Leaseholders via an estate-wide survey.

In relation to service charges, we fully appreciate that increases are a concern. However, these largely reflect the additional obligations placed on higher-risk buildings under the Building Safety Act, alongside wider industry cost pressures. These are, in many cases, unavoidable costs to ensure compliance and resident safety. That said, we always seek to obtain best value through competitive tendering, and as noted above, residents were directly involved in selecting the current grounds maintenance contractor and cleaner following an engagement survey.

Many of the services funded through the service charge are directly linked to resident safety and statutory compliance. This includes fire safety systems, inspections, maintenance of life safety equipment, staffing, and other obligations required under the Building Safety Act and associated regulations. If service charge funds are not recovered in a timely manner, it can impact our ability to maintain these essential services and meet legal safety requirements.

We recognise that service charges are a significant commitment, and we always seek to manage costs responsibly. However, timely recovery of funds is essential to protect both the safety of residents and the ongoing operation of the building.

We also recognise the importance of transparency. We are currently engaging with a residents’ group separately and have provided detailed information on the quarterly service charge demands (in accordance with the lease), as well as how costs are recovered through the service charge. We hope this ongoing dialogue helps to provide greater clarity and reassurance.

Thank you again for taking the time to provide us with feedback. We appreciate there will always be differing opinions when it comes to the standards of a development, which is why we have been so keen to work with the residents’ group directly to gain insightful and useful feedback to shape the way we are managing the development on an ongoing basis. We are positive that a collaborative working relationship with the residents’ group will achieve the desired outcome for all residents and improve the overall presentation of the development for the benefit of all customers.

POD Management

Rated 5 out of 5 stars

Helped with collection

Imteaj Ahmed helped me out with a collection today, another great experience!!

26 May 2026
Unprompted review
POD Management logo

Reply from POD Management

Thank you for taking the time to share your feedback!

We’re delighted to hear that you had another great experience, and that Imteaj was able to assist you with your collection. We’ll be sure to pass on your kind words to him — he’ll be very pleased to hear this.

We really appreciate your continued support!

Rated 1 out of 5 stars

Incorrectly adding fees to Service…

Incorrectly adding fees to Service Charges for a balance that is zero! Despite chasing and giving evidence that I owe nothing- they have not corrected it.

Awful company and administration. Avoid at all costs.

25 May 2026
Unprompted review
POD Management logo

Reply from POD Management

Thank you for your feedback. We are very sorry to read about your experience and the frustration this has caused.

This certainly isn’t the level of service or accuracy we aim to provide, particularly when it comes to service charge accounts. We take concerns around incorrect balances very seriously, and it’s important to us that any discrepancies are reviewed and resolved promptly.

We can confirm that we have received your emails and will continue to work with you directly to ensure this matter is fully investigated and resolved.

Thank you for your patience while we continue to work through this with you.

Rated 5 out of 5 stars

Adi Conciege at Heron wharf

Adi Conciege at Heron wharf
Very helpful , making sure smooth and seamless moving in to the flat.
Excellent customer service with a smile.

24 May 2026
Unprompted review
POD Management logo

Reply from POD Management

Thank you for your wonderful feedback!

We’re delighted to hear that Adi, our Concierge at Heron Wharf, provided such helpful support and made your move-in experience smooth and seamless. Delivering excellent customer service with a smile is exactly what we strive for, so it’s fantastic to see this recognised.

We’ll be sure to pass on your kind comments to Adi—he will really appreciate it. Welcome to your new home!

Rated 1 out of 5 stars

Worse management company I have ever…

Worse management company I have ever dealt with. They fail to carry out basic repairs, rarely respond to queries, and communication is virtually non-existent. Even when issues are reported, they are not properly followed through or completed to an acceptable standard.

I live in a new development, Fresh Wharf which should be well-maintained, but due to Pod’s poor management, it has quickly become run-down. It’s extremely disappointing to see such a lack of care and accountability. I would not recommend this company to anyone

22 May 2026
Unprompted review
POD Management logo

Reply from POD Management

Thank you for taking the time to share your feedback. We are sorry to read that your experience has not met your expectations and appreciate the opportunity to respond.

We are working hard to make changes and improvements at your development and would like to reassure you that several actions are already underway across the development. Extensive replanting has already taken place in the past year to improve the overall appearance of the estate, and we are now progressing minor redecorations at ground floor level, particularly in high touch point areas, to further enhance communal spaces. We have also recently instructed our cleaning contractors to meet directly with residents to review the ongoing cleaning regime, which has already received positive feedback. Monitoring of such services continue, and we regularly engage with contractors to ensure any performance issues are addressed, noting that the current cleaning contractors in place were chosen by Leaseholders via an estate-wide survey.

In relation to service charges, we fully appreciate that increases are a concern. However, these largely reflect the additional obligations placed on higher-risk buildings under the Building Safety Act, alongside wider industry cost pressures. These are, in many cases, unavoidable costs to ensure compliance and resident safety. That said, we always seek to obtain best value through competitive tendering, and as noted above, residents were directly involved in selecting the current grounds maintenance contractor and cleaner following an engagement survey.

Many of the services funded through the service charge are directly linked to resident safety and statutory compliance. This includes fire safety systems, inspections, maintenance of life safety equipment, staffing, and other obligations required under the Building Safety Act and associated regulations. If service charge funds are not recovered in a timely manner, it can impact our ability to maintain these essential services and meet legal safety requirements.

We recognise that service charges are a significant commitment, and we always seek to manage costs responsibly. However, timely recovery of funds is essential to protect both the safety of residents and the ongoing operation of the building.

We also recognise the importance of transparency. We are currently engaging with a residents’ group separately and have provided detailed information on the quarterly service charge demands (in accordance with the lease), as well as how costs are recovered through the service charge. We hope this ongoing dialogue helps to provide greater clarity and reassurance.
Thank you again for taking the time to provide us with feedback.

We appreciate there will always be differing opinions when it comes to the standards of a development, which is why we have been so keen to work with the residents’ group directly to gain insightful and useful feedback to shape the way we are managing the development on an ongoing basis. We are positive that a collaborative working relationship with the residents’ group will achieve the desired outcome for all residents and improve the overall presentation of the development for the benefit of all customers.

Rated 1 out of 5 stars

The service provided is horrible and dishonest …

The service provided is exceptionally unsatisfactory, and there is a notable absence of clarity regarding the handling of fees and penalties. The POD's approach appears to be quite disconnected and inconsiderate, particularly given the substantial charges and annual fee increases without a corresponding improvement in service delivery.

I cannot endorse this service, and I express hope that legislative changes will lead to the prosecution of such companies.

22 May 2026
Unprompted review
POD Management logo

Reply from POD Management

Thank you for taking the time to share your feedback. We are very sorry to read that you feel dissatisfied with the service you have received and that there has been a lack of clarity around fees and charges.

We understand how important transparency and consistency in service delivery are, and we take comments like yours seriously. Your experience does not reflect the standards we aim to provide, and we would welcome the opportunity to better understand the concerns you have raised.

We have previously attempted to contact you to gather further information and investigate this matter in more detail, however we have not yet received a response. Please do get in touch with us on support@podmanagement.co.uk at your convenience so that we can look into this fully and work towards addressing your concerns.

Rated 1 out of 5 stars

Useless managing agent

Useless managing agent. Service charge incrise every year, but try to ask for explanation, where the money goes, what is included in all that cost. No answer, you just have to pay and accept it. Hopefully the law will change soon, and those useless companies will be prosecuted.

1 April 2026
Unprompted review
POD Management logo

Reply from POD Management

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has left you feeling this way, and we appreciate you bringing your concerns to our attention.

We want to reassure you that we take all matters especially ones relating to service charges, transparency, and communication very seriously. Following your review, we did reach out to you directly to obtain further information so that we could fully investigate your concerns however, we have unfortunately not received a response. We had hoped that by speaking with you, we would be able to clearly explain how the service charges are structured, what they cover, and provide full context around any increases.

We are keen to understand your situation in more detail and ensure your concerns are properly reviewed and addressed. Please do get in touch with us directly at your convenience so we can assist further.

Kind regards,
POD Management

Rated 1 out of 5 stars

Very bad managing agent

They are a very poor managing agent. They treat leaseholder's money like Monopoly money, will increase service charges out of control (2x increase over 2 years). They cannot be held accountable for expensive POs and costs.

22 May 2026
Unprompted review
POD Management logo

Reply from POD Management

Thank you for sharing your feedback. We’re very sorry to read about your experience and appreciate you taking the time to raise these concerns.

We want to reassure you that we take all feedback especially ones relating to service charges, costs, and accountability very seriously. Following your review, we made attempts to contact you directly to gather further information so that we could properly investigate the points you’ve raised however, we have unfortunately not received a response. We had hoped that speaking with you would give us the opportunity to fully break down the service charges for you and provide a clear explanation of how these have changed over time.

We are keen to understand this in more detail and ensure that any concerns are thoroughly reviewed and addressed. We would really welcome the opportunity to speak with you, so please do get in touch with us directly at your convenience.

Kind regards,
POD Management

Rated 2 out of 5 stars

Predatory fees

Pod charged me multiple fees apon fees during a very difficult time in my life. I don't want to publish details hear but I would say that I found the quite predatory. They eventually reversed the fees but it took a a large number of correspondence and escalations. If I had not been able to advocate form myself they would have unjustly taken the money from me.

31 May 2025
Unprompted review
POD Management logo

Reply from POD Management

Thank you for taking the time to share your feedback. We’re very sorry to hear that you felt this way during what sounds like a particularly difficult time, and we appreciate you bringing this to our attention.

We take any concerns around fees and customer experience extremely seriously. Following your review, we did reach out to you directly to gather further details so we could fully understand the situation and review this thoroughly; however, we have unfortunately not received a response.

We are pleased that the fees in question were ultimately reversed, but we’re sorry to hear that the process felt drawn out and required escalation. This is not the experience we aim to provide, and your feedback is important in helping us review and improve our processes.

We would genuinely welcome the opportunity to discuss this further and ensure everything has been handled appropriately. If you are willing, please do get in touch with us directly at support@podmanagement.co.uk so we can look into this in more detail.

Rated 3 out of 5 stars

Absolutely terrible services

Absolutely terrible services. Exorbitant rates, lack of communication, and unprofessional.

1 October 2025
Unprompted review
POD Management logo

Reply from POD Management

Thank you for your feedback. We’re very sorry to hear that you feel this way and that your experience has not met expectations.

We take concerns regarding service levels, communication, and charges very seriously. Following your review, we have made attempts to contact you directly to gather further information so that we can properly investigate and address the points raised however, we have unfortunately not received a response.

We are keen to resolve this matter and would really appreciate the opportunity to discuss your concerns in more detail. If you are happy to do so, please contact us directly at support@podmanagement.co.uk so we can look into this further and work towards a resolution.

Rated 5 out of 5 stars

Amazing customer service with Zeeshan…

Amazing customer service with Zeeshan at Green Quarter. Made the process a whole lot easier to understand.

22 May 2026
Unprompted review
POD Management logo

Reply from POD Management

Thank you so much for your lovely feedback!

We’re absolutely delighted to hear that you had such a positive experience at Green Quarter, and that Zeeshan was able to make everything so much clearer and easier for you. It’s really important to us that our customers feel supported every step of the way, so it’s wonderful to know that Zeeshan made such a difference.

We’ll be sure to pass on your kind words – it will mean a lot to him!

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