PODUR Reviews 

200
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers had a great experience with this company. Customers frequently praise the gorgeous clothing designs, premium material quality, and consistently fast delivery times that make shopping effortless. Many people also find the support team exceptionally responsive, friendly, and helpful when handling special requests or exchanges. Some reviewers were not happy with unexpected sizing inconsistencies and items appearing in noticeably different colors in person compared to online photos. A few other people also felt that customer service responses were frustratingly slow when trying to process product returns and exchanges. Despite these occasional hurdles, consumers generally appreciate the overall style and beauty of the garments.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many expressing deep satisfaction over... See more

Quality

Users describe positive interactions with quality, highlighting that the materials feel luxurious and the... See more

Customer service

Customers consistently report positive experiences with customer service, praising the team for being... See more

Order

Consumers experience mixed and ambiguous feelings regarding their orders. Some reviewers report seamless... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive very... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The reason I’m 3 starts it’s because the package wasn’t very appealing, it would have been nice if it come in a nice pouch and not a plastic bag . But I have to say the dresses I order was really nice... See more

Rated 3 out of 5 stars

Delivery was really quick, however the colour of the outfit was not as depicted in the photos. More butter yellow than ivory. Sorry.

Rated 3 out of 5 stars

I have ordered 3 Abaya's from here: 1) Cinnamon blooms ordered about 2 years ago was absolutely beautiful! No issues 2) Stone-Beige Embellished Floral Cinch Abaya bought around Sept/Oct 25.... See more

Rated 5 out of 5 stars

I shop at Podur when I need a modest outfit for special occasions. I have ordered several times and never been disappointed. The customer service is great and sizing options means everyone is catered... See more


Company details

  1. #213 of 252 best companies in Ladies' clothes shop

Written by the company

Our designs are inspired by the essence of timeless sophistication and refinement - A collection of modest tailoring that celebrates femininity and self-expression, our signature morale - Worldwide delivery - Abaya, Kimono, Dress, Hijab - Kids and Woman


Contact info

3.8

Great

TrustScore 4 out of 5

200 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 48 hours

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3.8

All reviews

(200)

58 reviews in the last 12 months

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Rated 4 out of 5 stars

Good

Really fast delivery, good quality material. Unfortunately I had to return the item because the fit was a bit uncomfortable. But the returns process was easy and quick.

13 October 2025
Unprompted review
PODUR logo

Reply from PODUR

Thank you so much for your kind feedback.

We’re really happy to hear that you were pleased with the delivery speed and the quality of the material. We’re sorry to hear that the fit wasn’t quite right for you, but we’re glad the returns process was smooth and hassle-free.

We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.

Rated 1 out of 5 stars

No assistance

I ran into issues with my order and ended up having to cancel it. I had used a coupon on that order, and once it was canceled, I wasn’t able to use the code again. I reached out to customer service, but they weren’t able to give me a new code or offer any solution. I was only shopping because I had the coupon, so it was really disappointing.

27 November 2025
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Reply from PODUR

Hi Rania,

Thank you for your review. We’ve reviewed your case thoroughly, and we’d like to clarify what happened for accuracy.

Your original order included two dresses, and your discount code was successfully applied. You later cancelled that order, which automatically marked the code as used, as it was a first-order–only offer.

Additionally, when you contacted us about applying the discount to your second order, that order had already been processed and prepared for dispatch, meaning no manual changes or adjustments can be applied at that stage, including discounts. We clearly communicated this in our messages as well.

We understand the disappointment, but the claim that no solution was offered or that support was unhelpful contradicts the information we provided during our exchange. Our team responded promptly, explained the situation transparently, and assisted within the limits of what is possible once an order has been processed.

We’re always here to help with anything within our control, and we stand by the accuracy and clarity of the assistance provided in this case.

Rated 5 out of 5 stars

Outstanding attires very chic and modest

Outstanding attires very chic and modest

26 November 2025
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Reply from PODUR

Hi Zaynab,

Thank you so much for your kind words! We’re thrilled to hear that you loved your dress. Your feedback means a lot to us!

We look forward to serving you again soon.

Rated 5 out of 5 stars

Excellent service and good quality

I have ordered something for myself and then saw that the kids abaya was also in sale, but i needed to pay delivery costs. I have contacted the customer service and they helped me to combine both orders and refunded the delivery costs! The abayas for me and my daughter are stunning!

26 November 2025
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Reply from PODUR

Hi Saja,

Thank you so much for your lovely review! We’re delighted to hear that you and your daughter are enjoying your abayas, and that our customer service was able to help with your order.

Your feedback means a lot to us, and we look forward to serving you again soon!

Rated 2 out of 5 stars

Small make and not worth the price point

The dress is a nice design, the material is a little thinner than expected. It is also shorter than advertised and a small make. I was not able to zip mine up so unfortunately won’t be able to wear it, even though I bought it in my usual size. Definitely disappointing considering the price point.

31 October 2025
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Reply from PODUR

Hi Alisa,

Thank you for shopping with us and taking the time to leave a review. We truly appreciate your feedback.

We’re sorry to hear that the dress didn’t meet your expectations. Please note that the length of our dresses can vary depending on the height of the person wearing them. All our dresses are made to match the measurements provided in the size chart, including body measurements and length. We strongly recommend checking the specific size chart for each dress before purchase, as sizing and fit can differ significantly between brands and styles.

We always strive to provide accurate information so that our customers can make the best choice, and we hope this helps clarify how our sizing works.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
I honestly don’t even know where to begin - Podur completely won my heart! 💛

I had a wedding coming up and urgently needed a dress. I messaged them, and Joy responded so kindly and quickly, arranging to send it out the very same day. That kind of care and dedication is so rare.

When the dress arrived, I was speechless. The craftsmanship, the fabric, the way it’s stitched - everything feels so luxurious, elegant, and made with love. The moment I put it on, I felt like a queen.

As a hijabi, finding a wedding or evening dress that’s both fully modest and beautifully glamorous is a dream - and Podur made that dream come true. They didn’t just send me a dress; they created a moment I’ll remember with warmth and gratitude.

Thank you, Joy, and the whole Podur team, for going above and beyond -for your kindness, your heart, and your artistry. You made me feel so special. 🤍

4 November 2025
Unprompted review
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Reply from PODUR

Hi Diana,

Thank you so much for your beautiful words! We’re thrilled that your Podur dress made you feel elegant, confident, and truly special on your big day. We loved being part of your journey, and your kind words mean the world to us.

Thank you for trusting us to be part of your special day. Wishing you all the happiness in the world!

Rated 3 out of 5 stars

Just an update podur got back in touch…

Just an update podur got back in touch and offered a £50 coupon to resolve the issue 👍 thank you

14 October 2025
Unprompted review
PODUR logo

Reply from PODUR

Hi Halima,
We sincerely apologize for any inconvenience caused by the mistake on our side.
We truly appreciate the opportunity to make things right and want you to know that we greatly value you as our customer. Our goal is always to provide the best possible service, and we hope to continue serving you in the future.

Rated 5 out of 5 stars

Lime luxe dress

I absolutely love the Elegant Lime luxe Long Sleeve Maxi Dress! The material feels really nice and the fit is so flattering — it flows beautifully and feels super comfortable. I bought it for my vacation and it was honestly perfect for both daytime exploring and evening dinners.

I usually buy from Podur because their delivery is always super quick, which is such a lifesaver when you’re in a rush. Their customer service is amazing, too — they were so helpful with a previous exchange order and made the whole process really easy.

Overall, I’d definitely recommend this dress and shopping with Podur. It’s such a smooth experience and the dress is gorgeous!

6 October 2025
Unprompted review
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Reply from PODUR

HI Muskan,

Thank you so much for your kind words! We’re absolutely delighted to hear that you loved the Elegant Lime Luxe Long Sleeve Maxi Dress and that it was perfect for your vacation. It’s wonderful to know that you had a smooth experience with our delivery and customer service as well. We truly appreciate your support and trust in us.

We can’t wait to serve you again soon! 💚

Rated 5 out of 5 stars

Five stars for great service!

The item is like the image and the fit and quality is great so I've never had to return an item. The products are unique and arrives on time so five stars for great service!

25 September 2025
Rated 5 out of 5 stars

Amazing!

Dress looked absolutely gorgeous, so so timeless and the material is so soft.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love my purchase

I absolutely love my purchase from Podur! The material is beautiful—the satin on the dress feels perfect, and the attention to detail in the neckline and embroidery is stunning. I initially ordered standard delivery but needed to upgrade to express, and the customer service was incredibly quick and easy to access. My order arrived much faster than expected, and the whole process was seamless. I couldn’t be happier with the quality, service, and speed. Highly recommend!

6 September 2025
Unprompted review
Rated 4 out of 5 stars

Close to 5 Stars.

The dress was gorgeous. The material was heavy, very high quality, the beading was stunning. I loved it. The reason that this is not 5* is because the colour was slightly darker/more yellow than ivory as advertised on their website, and the dress arrived with tiny little black marks that I will need to wash out. However, I am happy with the purchase overall. I look forward to shopping with Podur again for my next occasion. <3

1 September 2025
Unprompted review
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Reply from PODUR

Hi Mina!

Thank you so much for your detailed review! We’re thrilled to hear that you loved the quality and detailing of your dress. We appreciate your feedback regarding the colour and the small marks — we’ll take this on board to improve our service and product descriptions.

We’re delighted that you’re happy with your purchase overall, and we can’t wait to help you find the perfect dress for your next occasion! 💖

Best regards,
The Podur Team

Rated 5 out of 5 stars

The dress was so cute and elegant

The dress was so cute and elegant. Had to exchange to size up though because I didn’t want a fitted fit. However, only the waist and torso section was a big size but the rest of the dimensions were pretty much the same … so it fit perfectly.

Love the quality and the rich brown color. Can’t wait to wear it on the next occasion.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Top quality and even better customer service

I ordered a dress for my wife, which turned up to be too small for her. Ammara from Podur made sure to organize the same dress a size bigger and ship it on time before our anniversary. Thank you again for making it happen ❤️

9 August 2025
Unprompted review
PODUR logo

Reply from PODUR

Hi Hani!

Thank you so much for your lovely review—it truly means a lot to us! I’m so glad we were able to get the right size to you in time for your anniversary, and I hope your wife loved the dress.

Your kind words about both the quality and our service really make our day. We look forward to serving you again soon.

Ammara

Rated 1 out of 5 stars

Poor customer service

I was browsing their items on the website through Instagram and added a dress to cart, a pop up came up for email subscription which I was trying to remove and because of the layout I accidentally clicked confirm for payment. I contacted the company through email and Instagram straight away, within 5 minutes (have email proof of time stamps) informing them of the mistake and requesting item not be shipped and wanting to receive a refund. No response until next day informing me the item has been shipped and that I can request a refund by paying for P&P. I have since received the item, it's been kept unopened and I have contacted them again for a full refund. No response, I appreciate the fast delivery but when a customer contacts you within minutes informing you to cancel the order before tracking number is even arranged why am I now being asked to pay P&P for the return? There should be a grace period for such things and response from customer service should be better

15 August 2025
Unprompted review
PODUR logo

Reply from PODUR

Hi,

Thank you for reaching out and providing all the details. I sincerely apologise for the confusion and delay in responding to your initial messages. I completely understand your frustration, especially as you contacted us immediately regarding the accidental order.

We have now escalated this with our returns team, and a team member is personally sorting this out for you. You will be provided with a free return label so you can send the item back without any additional cost.

We truly appreciate your patience and understanding, and we’re doing everything we can to ensure this is resolved quickly for you.

Kind regards,

Podur Team

Rated 1 out of 5 stars

worn once and the dresses seam ripped

worn once and the dresses seam ripped! little rips happened all over my dress. absolute rubbish quality. i am extremely disappointed

26 June 2025
Unprompted review
PODUR logo

Reply from PODUR

Hi,

I’m very sorry to hear about the issues with your dress and completely understand your frustration. This is certainly not the quality we aim to provide.

Please email us directly at support@podur.co.uk so we can discuss this further and resolve the issue promptly. As an apology for the inconvenience, we’d like to offer you 10% off your next order.

We truly appreciate your patience and hope to make this right.

Kind regards,
Ammara
Podur Team

Rated 5 out of 5 stars

Beautiful products :) xx

Great customer care provided by Podur always. Well packaged and delivered in amazing condition. Quality of products are reflected in the price. Never been dissapointed. I always place an order for my special events xxx

1 June 2025
Unprompted review

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