The reason I’m 3 starts it’s because the package wasn’t very appealing, it would have been nice if it come in a nice pouch and not a plastic bag . But I have to say the dresses I order was really nice... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #213 of 252 best companies in Ladies' clothes shop
Written by the company
Our designs are inspired by the essence of timeless sophistication and refinement - A collection of modest tailoring that celebrates femininity and self-expression, our signature morale - Worldwide delivery - Abaya, Kimono, Dress, Hijab - Kids and Woman
Contact info
United Kingdom
- support@podur.co.uk
- www.podur.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good
Really fast delivery, good quality material. Unfortunately I had to return the item because the fit was a bit uncomfortable. But the returns process was easy and quick.

Reply from PODUR
No assistance
I ran into issues with my order and ended up having to cancel it. I had used a coupon on that order, and once it was canceled, I wasn’t able to use the code again. I reached out to customer service, but they weren’t able to give me a new code or offer any solution. I was only shopping because I had the coupon, so it was really disappointing.

Reply from PODUR

Reply from PODUR
Excellent service and good quality
I have ordered something for myself and then saw that the kids abaya was also in sale, but i needed to pay delivery costs. I have contacted the customer service and they helped me to combine both orders and refunded the delivery costs! The abayas for me and my daughter are stunning!

Reply from PODUR
Small make and not worth the price point
The dress is a nice design, the material is a little thinner than expected. It is also shorter than advertised and a small make. I was not able to zip mine up so unfortunately won’t be able to wear it, even though I bought it in my usual size. Definitely disappointing considering the price point.

Reply from PODUR
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I honestly don’t even know where to begin - Podur completely won my heart! 💛
I had a wedding coming up and urgently needed a dress. I messaged them, and Joy responded so kindly and quickly, arranging to send it out the very same day. That kind of care and dedication is so rare.
When the dress arrived, I was speechless. The craftsmanship, the fabric, the way it’s stitched - everything feels so luxurious, elegant, and made with love. The moment I put it on, I felt like a queen.
As a hijabi, finding a wedding or evening dress that’s both fully modest and beautifully glamorous is a dream - and Podur made that dream come true. They didn’t just send me a dress; they created a moment I’ll remember with warmth and gratitude.
Thank you, Joy, and the whole Podur team, for going above and beyond -for your kindness, your heart, and your artistry. You made me feel so special. 🤍

Reply from PODUR
Just an update podur got back in touch…
Just an update podur got back in touch and offered a £50 coupon to resolve the issue 👍 thank you

Reply from PODUR
Lime luxe dress
I absolutely love the Elegant Lime luxe Long Sleeve Maxi Dress! The material feels really nice and the fit is so flattering — it flows beautifully and feels super comfortable. I bought it for my vacation and it was honestly perfect for both daytime exploring and evening dinners.
I usually buy from Podur because their delivery is always super quick, which is such a lifesaver when you’re in a rush. Their customer service is amazing, too — they were so helpful with a previous exchange order and made the whole process really easy.
Overall, I’d definitely recommend this dress and shopping with Podur. It’s such a smooth experience and the dress is gorgeous!

Reply from PODUR
Five stars for great service!
The item is like the image and the fit and quality is great so I've never had to return an item. The products are unique and arrives on time so five stars for great service!
Excellent service and very quick…
Excellent service and very quick delivery! The sizing is abit off though and ridiculously long.
Amazing!
Dress looked absolutely gorgeous, so so timeless and the material is so soft.
I absolutely love my purchase
I absolutely love my purchase from Podur! The material is beautiful—the satin on the dress feels perfect, and the attention to detail in the neckline and embroidery is stunning. I initially ordered standard delivery but needed to upgrade to express, and the customer service was incredibly quick and easy to access. My order arrived much faster than expected, and the whole process was seamless. I couldn’t be happier with the quality, service, and speed. Highly recommend!
Close to 5 Stars.
The dress was gorgeous. The material was heavy, very high quality, the beading was stunning. I loved it. The reason that this is not 5* is because the colour was slightly darker/more yellow than ivory as advertised on their website, and the dress arrived with tiny little black marks that I will need to wash out. However, I am happy with the purchase overall. I look forward to shopping with Podur again for my next occasion. <3

Reply from PODUR
The dress was so cute and elegant
The dress was so cute and elegant. Had to exchange to size up though because I didn’t want a fitted fit. However, only the waist and torso section was a big size but the rest of the dimensions were pretty much the same … so it fit perfectly.
Love the quality and the rich brown color. Can’t wait to wear it on the next occasion.
Top quality and even better customer service
I ordered a dress for my wife, which turned up to be too small for her. Ammara from Podur made sure to organize the same dress a size bigger and ship it on time before our anniversary. Thank you again for making it happen ❤️

Reply from PODUR
Poor customer service
I was browsing their items on the website through Instagram and added a dress to cart, a pop up came up for email subscription which I was trying to remove and because of the layout I accidentally clicked confirm for payment. I contacted the company through email and Instagram straight away, within 5 minutes (have email proof of time stamps) informing them of the mistake and requesting item not be shipped and wanting to receive a refund. No response until next day informing me the item has been shipped and that I can request a refund by paying for P&P. I have since received the item, it's been kept unopened and I have contacted them again for a full refund. No response, I appreciate the fast delivery but when a customer contacts you within minutes informing you to cancel the order before tracking number is even arranged why am I now being asked to pay P&P for the return? There should be a grace period for such things and response from customer service should be better

Reply from PODUR
worn once and the dresses seam ripped
worn once and the dresses seam ripped! little rips happened all over my dress. absolute rubbish quality. i am extremely disappointed

Reply from PODUR
Beautiful products :) xx
Great customer care provided by Podur always. Well packaged and delivered in amazing condition. Quality of products are reflected in the price. Never been dissapointed. I always place an order for my special events xxx
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






