PODUR Reviews 

I ordered 2 dresses from this website and had gotten a confirmation email for this order. I waited 3 weeks for my package to come and I still had not received the dresses. When I reached out to podur to check why there was a delay, they proceeded to tell me that they made a mistake and that they actually did not have one of my dresses in stock. I then reached out to request a refund and I have had no response. It has been 5 days that I have been waiting for a reply. Absolutely horrible customer service with no value for customer satisfaction. I will not be purchasing from this website again.

I bought a dress from PODUR and still hadn't received an email confirming that it had been shipped. I emailed them asking about this and they replied that they didn't actually have it in. So I had paid for a dress and after that they told me they didn't actually have it stock. I replied to this email within minutes requesting a full refund since I wanted my money back and I have not heard from them since. It has been days now and there is no other way to get into touch with customer service.

Do not order from them. Their customer service is non-existent and I'm pretty sure their company is a scam.

Don't order from this site, they promise international delivery but in the end you will never receive your package!
I placed an order for the eid, it was promised a few days delivery, 3 weeks later, I still haven't received my package.
I think they still haven't sent my package to DHL express, it's unacceptable.
It looks like a scam!
I will never order from this site again
No response if you don't follow up with the brand yourself
Only answers by apologizing and saying that they will contact the global e but there is never a clear and precise answer.
They still haven't sent my package for delivery!

The exchange system is not clear as the company did not state there would be delay due to Eid orders. Considering they are still doing next day ship they easily could have sorted my exchange goes to show what their priorities are.

Lovely dress
Great service

It is my second dress of Podur and the quality is a-ma-zing!!!!

Also the service is good. They reply really fast and in a professional way.

I’m looking forward to buy my next eid dress!

The packaging was very nice, and shipping was quick too. However, I purchased an abaya for £85 only for it to be semi-see through (if you were to stand in the sunlight, you would be able to see the complete shape of the legs). Even if you put your hand under the fabric it will show through. It is unlined, the stitching of the aplique will rub against your skin. I would have returned it, but after reading other reviews I didn't want to risk my money not being returned. Very disappointed. my little sister's abaya, on the other hand, was actually better quality, still a bit see through, but much nicer.

Literally been 4 months now ordered two dresses value altogether 350.00 AUD
Contacted company IMMEDIATELY after one dress arrived worn and fabric frayed and balled on under arm sleeve,
Second dress had stitching across neckline like a 2 year old sewed it
Company too a month at a time to respond after 3 months and a PayPal dispute I FINALLY got an email back saying my dress would be exchanged this did not happen it’s been 4 months my last email response was this as you can see the date of this.. it is now the 02.04.23 and I am still waiting

Nisa (PODUR Support)
Mar 28, 2023, 20:54 GMT+2

Hello Alix,

We truly understand your concern.

Worry not as our team has arranged for the exchange ( Rana 54)
You will be notified once the shipping details have been updated
Kind regards
PODUR Support

I placed an order for 389€ so that’s £342 and nothing was right the dresses were very different from the photos, not the same colour, too short, too tight I was looking for long dresses and quite wide so I took a size above, the quality is bad and the finishes too. I then contacted the customer service to return the dresses and I request a refund and not a credit store. I am told agree your request will be processed and since this day no news. I try to contact them for almost 3 months to get my money back I am really tired of this situation. Customer service is wasting my time, don’t order from them!!!

I love every single piece I have purchased from podur! I wear them on a regular basis, and they're still in perfect condition. They’re so beautifully made, I get compliments each time, and the quality is honestly impeccable, 100% worth the purchase. Their customer service team has also been super helpful and responsive each time I've reached out.

Had some questions about sizing and got immediate and proper answers. The online staff were so accommodating and attentive! When the package arrived it was wrapped beautifully and perfectly safe. And the dress it self was absolutely marvellous! Have ordered several Podur dresses and hijabs, and have always been more than satisfied!

Amazing quality and quick delivery. I got so many compliments on my outfit. Will definitely be ordering again

Loved the materials and the quality of it. Very beautiful and elegant collections. The customer service is excellent and ships very fast. Very happy about the sizing of their abayas, looks so flawless. Would 100% recommend to anyone and everyone.

I recently purchased an abaya from Podur Abaya and I am very happy with the quality of the product! The fabric is very soft and comfortable, and the design is absolutely beautiful. My sister loves the abaya and it looks great on her. The customer service was also very helpful and the delivery was prompt. Highly recommend Podur Abaya for anyone looking for quality abaya!

Amazing company, always buy my clothes from them, beautiful fabric, amazing tailoring. Fantastic customer service as well, they reply fast and professionally

Made my first purchase with Podur and I absolutely loved the dress and the customer service team was really kind and helpful

What a dress ✨
PODUR has done it again. Never felt this good in a dress before. Super Comfy and Perfect.
It’s so versatile and that’s just how I like my clothes to be.
Will definitely shop more and more. Waiting for the new to be launched 🤍.

Product Delivery is super quick. Description exactly matched with the product. Product is at its high quality. Highly recommended.

Got every single Eid dress from podur, love how they can be worn for formal events as well. Some of them all make the perfect summer dress, light weight and flowy

The best! Found the perfect dress. Elegant and detailed design and such lovely service.

I have never had a shopping experience like this! The product arrived much earlier than expected, and in pristine condition to boot. I will definitely recommend this company to everyone I know.