PokerChips.com Reviews 132

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Phenomenal service! Ordered on Monday asking for help to get them by the weekend and received on Thursday with overnight shipping! Great product and printing! So pleased!!!! We really appreci... See more

Rated 5 out of 5 stars

Was able to order a custom poker chip for a 40th Birthday golf outing. Captured the "character" of the individual, as well as comical "phrase" used at an earlier event. Website was easy to use and ord... See more

Rated 5 out of 5 stars

I found PokerChips.com just a week before a funeral I was organizing, and I cannot express how grateful I am for their incredible service. They managed to get my custom order out and delivered before... See more

Rated 5 out of 5 stars

We were late in ordering as we were trying to order from a competitor we have dealt with during our 2022 national conference. PokerChips.com’s easy to use site and quick turnaround time not only prov... See more

Company details

  1. Gaming services

Written by the company

Custom poker chips have increased in popularity over the years and more so now where we have completely eliminated the custom sticker label. Custom made casino chips can be customized online and personalized with your favorite picture, logo and/or text! The best part is the chips can be designed online in under a minute and production takes a few days. Casino quality poker chips without the hassles of stickers or labels peeling and falling off!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

132 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

SHOUTOUT TO TEAM! A+++

I found PokerChips.com just a week before a funeral I was organizing, and I cannot express how grateful I am for their incredible service. They managed to get my custom order out and delivered before the day, despite the tight timeline. The poker chips added a meaningful touch to the event, and the team really went above and beyond to make it happen. Thank you to everyone involved—you truly made a difficult day a little brighter. #ForeverWesK! ❤️

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Quality Brand and Service!

Mike and his sales team deliver top notch service. They were able to help me design and customize my poker chips. The quality of the poker chips are fantastic. I am excited to play poker with them!

27 August 2024
Unprompted review
Rated 5 out of 5 stars

Overall a great experience

Overall a great experience! The quick production and overnight shipping beat the deadline with ease. We do a game night and mutt strut, so featured the dogs and their owners on the chips. Massive hit at the party! Highly recommended!

22 August 2024
Unprompted review
Rated 5 out of 5 stars

I was so impressed when I was given…

I was so impressed when I was given this chip as a business card I immediately went back to the office and looked up how to purchase for my company salesmen. The chips have weight and quality. Excellent product, one that your potential clients will not throw away.

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Service at it's best

PokerChips.com makes it so easy to create you own a poker chip that anyone can do it. What you create is what you will get. If you want something to give away or use, you will be happy with their product. I recommend PokerChip.com to everyone.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Finally a company that comes through on what they advertise!

I was looking to purchase some poker chips and after looking around online fortunately came across the website. The website is well laid out and the instructions are easy to follow. The design process was simple and I had my chips designed in just a few minutes. Being able to switch colors and options so easily it makes coming up with the perfect poker chip a breeze. I had a tight deadline and Pokerchips.com was able to come though for me and get my chips produced and shipped out to make my event. When I received the package, the poker chips exceeded my expectations and I was very happy. You have earned a new customer and I will highly recommend your company to others.

31 July 2024
Unprompted review
Rated 5 out of 5 stars

National Conference handouts

We were late in ordering as we were trying to order from a competitor we have dealt with during our 2022 national conference. PokerChips.com’s easy to use site and quick turnaround time not only provided us high quality chips in a timely manner they were a huge hit as handouts during our 2024 national conference. We will definitely be using PokerChips.com in the future!

29 July 2024
Unprompted review
Rated 5 out of 5 stars

...better than anticipated

I was initially VERY skeptical and nervous of ordering from company because they currently only communicate via email. After an EXTENSIVE deep dive to see if the company was legit, and not coming across any red flags, I went ahead and took a chance with my order.

The order was for a family reunion being held in Atlantic City, and it was a last minute decision to create poker chips as favors spread about on each table for the reunion’s formal banquet. In creating my design, I realized I had left out a part I intended to include, but after already submitting my order… not having a company customer service number to call and see if the proof could be updated before production made me SUPER anxious. I sent an email referencing the confirmation number, describing my error and request, and waited what seemed like forever to receive a reply, but I did receive a reply within 24 hours and was told that my updated addition would be forwarded to the appropriate department.

My order was received within the timeframe estimated, and the finished product included the last minute change/update I had emailed. Everyone LOVED the poker chips as favors, and not many were left behind unclaimed on the dining tables.

I’m now more confident in submitting another order in the future, but I still await for the day the company considers implementing a customer service line for customers to reach out during traditional business hours to enable customers to feel more at ease and communicate mistakes sooner. Otherwise, I’d use this company and service again.

11 June 2024
Unprompted review
Rated 2 out of 5 stars

Horrible customer service

Ordered some chips and provided the date I would like them. Paid for expedited shipping. No chips. No email updates except for when they shipped, which was days later than expected. Emailed customer service and was given an excuse I didn’t click the right box though I was in the right page and provided the right info. I didn’t click “rush” because I thought the short suspense and overnight shipping was pricey enough. They will not refund the shipping which is what I asked for. Instead I was accused of trying to “jump the line” and the overall tone of the customer service emails were disrespectful and rude.

I gave 2 stars because of the work that goes into the pressing of these chips, but the horrible customer service rep is the reason I dislike this company and will pursue my future gift needs elsewhere.

19 June 2024
Unprompted review
Rated 5 out of 5 stars

We were very happy with our poker…

We were very happy with our poker chips. The design was awesome, it was very clear, and exactly as we initiated. We have one little problem, but I called and they took care of it before we even printed the chips. Thanks guys, we will buy from y’all again.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Hands down the best

I have ordered chips from other companies. They were stickers on chips. Complete junk. The chips I ordered from Pokerchips.com are amazing. My logo is printed in the chip. I love giving them to friends. A few have even survived the wash. I am happy with my purchase and will definitely order again.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Great Quality

Super easy to work with, very responsive which resulted in a high quality product which we use as trade show freebies. Very popular and we’ll definitely be reordering! Thanks

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Custom Chips for a Memorial Poker Tournament

I needed something special for a celebration of life for my amazing brother in law. One of his favorite things to do was get together and have poker tournaments. We added a poker tournament in his honor to our celebration and the poker chips I ordered were perfect. I know he would have been thrilled. He will always be with all of us when we sit down to play. The quality was amazing and the customer service was impeccable, I highly recommend this company.

6 June 2024
Unprompted review

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