I love the layout and the gameplay. But I hate the fact that some people have advantages over others because of the HUD softwares. It seems that make the game unfair. I think those softwares must be u... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The amount of games available. Depositing has been difficult for some reason...I been wanting to quit from the withdrawal/Verifying process alone which has caused me to lose thousands. if only deposit... See more
Company replied
-The support is super bad, i send multiple emails/messages with no response. -As a Bug for years on zoom tables that sometimes ticks the "fold vs any bet" on the big blind.. and not fixed -The rake... See more
Company replied
I've been playing on the platform for many years, and I'm even considered a VIP player due to my annual spending. Honestly, what I've noticed in the last 3 or 4 years is that promotions have been sign... See more
Company replied
Company details
- #10 of 11 best companies in Betting agency
- #17 of 27 best companies in Casino
- #5 of 7 best companies in Gambling house
- #44 of 50 best companies in Gambling Service
- #30 of 46 best companies in Online Casino or Bookmaker
About PokerStars
Written by the company
At PokerStars, we’re committed to providing an unforgettable experience for our players. Fast withdrawals, secure deposits, and a reliable platform means millions of players all over the world choose PokerStars. As one of the original and most respected names in online gaming, we’re trusted by players globally to provide exciting games, big tournaments, and a great playing experience.
We take pride in creating a safe environment for players to play. That means responsible gaming is a top priority. Our platform offers a range of tools to help players stay in control, including deposit and game limits, self-exclusion options, and time-out features. Enjoyment should always be paramount, so we encourage all our players to stay on top of what they spend by utilizing the tools available.
Whether you’re an experienced player or completely new, you’ll find a game that suits your preferences and bankroll. You can also rest assured that help is always available if you encounter any issues thanks to our dedicated customer support team, who are ready to support you 24 hours a day, seven days a week. We also have a Help Center packed full of useful articles, from help with payment methods to explanations of rules.
Game integrity is also at the heart of everything we do. We make sure that every player enjoys a fair, secure environment they can trust. With this foundation, players have opportunities to qualify for our award-winning live events. Anyone at any level can qualify online and find themselves at some of the most prestigious tournaments in the world... And all from the comfort of their own home. Our live events are at iconic destinations like Monte Carlo and Barcelona. The lucky ones to qualify can expect an unforgettable experience playing world-class poker against the world's greatest.
Are you ready to play?
Contact info
United Kingdom
- www.pokerstars.com
3.2
Average
8K reviews
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Reply from PokerStars
Hello. Thank you for the great review! We're glad to hear our support team made a positive impression. If you ever need anything, we're always here to help. Best regards!
Reply from PokerStars
Hello Vahidin, we are very grateful for your positive opinion and to know that you enjoy playing on our app! In case you have any questions, we are always available by going to "Help" - "Contact Us". Thanks for your preference.
Reply from PokerStars
Hello there, thank you so much for your positive feedback! We'd like to help you enjoy our app fully, so don't hesitate on reaching out to our Support team by going to "Help" - "Contact Us". A specialist will be glad to assist you with any questions that you may have. Your preference is very appreciated!
Reply from PokerStars
Hello, thank you for sharing your thoughts! We’re happy to hear you’re having a positive experience. If you have any suggestions or questions about our platform, feel free to reach out. Good luck!
scam, avoid
once you deposited they closed your account and rob your deposit, contact customer service and email, no reply
9 April 2026
Unprompted review
Reply from PokerStars
Hi there, thank you for your feedback. We sincerely apologize for the negative experience this situation may have caused.
Please note that funds are never taken or withheld, in some cases accounts may be temporarily restricted while additional checks are completed. During this process, any balance will always remain secure.
We have requested more information via Trustpilot to help you with your issue. We appreciate your cooperation and will do our best to resolve this. If you need immediate assistance, please contact us via Live Chat (Help > Contact us).
safe to play fare to the players…
IT´s safe to play fare to the players and provides lots of chances to play
7 April 2026
Reply from PokerStars
Hello, we appreciate your positive feedback. We're happy to hear that you feel our platform is safe, fair, and provides ample opportunities. Thank you for choosing us!
Your system is flawed
Your system is flawed; it benefits the chip leader in tournaments, and not only them. I think the highest-rated players, or even professionals, also benefit from the system.
9 April 2026
Reply from PokerStars
Hello, thanks for sharing your thoughts! We understand it can feel frustrating sometimes, but our software uses a verified random number generator to ensure every hand is fair. The shuffle is certified by Gaming Laboratories International, an independent testing lab, and no player can influence the deck.
Feel free to contact us if you have any ideas or concerns!
Account was closed and they won't tell…
Account was closed and they won't tell me why?
30 October 2025
Unprompted review
Reply from PokerStars
Hello Steven! We're truly sorry to hear that your account was closed. We have requested more information via Trustpilot to help you with your issue. We appreciate your cooperation and will do our best to resolve this. If you need immediate assistance, please contact us via Live Chat (Help > Contact us).
Great variety of games.
9 April 2026
Reply from PokerStars
Hello. Thank you for your feedback! We’re glad you enjoy the variety of games. Wishing you many big wins ahead!
site is a joke end of story
8 April 2026
Unprompted review
Reply from PokerStars
Hello, thank you for your review. We’re sorry to hear that you feel this way about our platform. We are constantly working to improve our services and provide the best possible experience for our players. If there’s something specific we can address or improve, please feel free to reach out via Help - Contact us for further assistance. Best regards!
Easy to deal with ....Very knowlegable
Easy to deal with ....Very knowlegable
8 April 2026
Unprompted review
Reply from PokerStars
Hello. Thank you for your feedback! We're glad to hear you've had a positive experience with the room. If you ever need anything or have suggestions, feel free to reach out.
Wishing you tons of luck at the tables!
Deveria ter mais torneios regulares.
5 April 2026
Reply from PokerStars
Olá, obrigado pelo seu comentário! Agradecemos a sua sugestão sobre mais torneios regulares. Estamos sempre a analisar o interesse dos jogadores e a planear novas opções para tornar a experiência mais divertida e diversificada.
Se tiver alguma ideia específica ou questão, não hesite em contactar-nos através de Ajuda → Contacte-nos.
The agent was very professional and…
The agent was very professional and took care of the issue in under 10 minutes.
8 April 2026
Unprompted review
Reply from PokerStars
Hey Paula, we are happy to hear that your issue was resolved quickly. We appreciate you taking the time to share your positive experience, and remain always at your disposal if you need assistance.
Reply from PokerStars
Hello. Thank you for your feedback! We're happy to hear you've had a smooth experience and that you're enjoying the software. If there's ever anything we can do to make it even better, don’t hesitate to reach out. Wishing you all the best and good luck at the tables!
Quick money withdrawal!
7 April 2026
Reply from PokerStars
Hello. Thanks for your review! We really appreciate you taking the time to share your experience with the withdrawals. Best of luck at the tables, and thanks for being part of the PokerStars community!
If you don t change the program in your…
If you don t change the program in your software you Will loose customers . Its cummon known that the short stack always looses because you want to get people out of the tournament.and its allways in the river card. Its ridículous.
8 February 2026
Reply from PokerStars
Hello, thank you for your feedback. We understand your concerns regarding tournament outcomes. Please be assured that all game results are determined by a certified random system, ensuring fairness for all players regardless of stack size.
If you have any specific concerns or questions, you can contact us on our Live Chat by going to 'Help - Contact us'. We want to make sure your concerns are fully addressed. Best regards!
Melhorou nas promoções
While promotions have improved, they could still offer their own weekly free tournaments with direct ticket giveaways for players to gain experience at higher and more demanding levels.
3 March 2026
Reply from PokerStars
Hello Luis. Thank you for your feedback! We’re glad to hear you’ve noticed improvements in our promotions. Your suggestion for weekly free tournaments with direct ticket giveaways is a great idea, and we’ll pass it along to our team for consideration. We truly appreciate your input! Best regards!
Reply from PokerStars
Hello Luisa, thanks for your feedback. We’re sorry to hear that you feel your issue hasn’t been resolved.
We’ve have followed up by sending you an email with further details and assistance. Please check your inbox (and spam folder, just in case) and reply to us there so we can continue working toward a resolution for you.
Your experience is important to us, and we’re here to help until the matter is fully resolved.
Grrrrrrreat
8 April 2026
Unprompted review
Reply from PokerStars
Hi Derek, thanks for your positive feedback. We’re glad to hear that you’re happy with our product. If you need anything, just let us know by going to ‘Help’ – ‘Contact us’.
Reply from PokerStars
Hello Pedro. Thank you for your feedback! PokerStars Portugal app is available for download and updates directly from the App Store. To check which of our iOS apps are available to you, make sure your Apple ID is registered to the correct country. If you need to update your country, you can find guidance on the Apple website.
After making the change, you may need to sign out and back into your Apple account.
You can then find our apps available in your country by searching the App Store for “Stars Mobile Limited”.
If you’re still experiencing difficulties, please contact us via our social media channels or through our Live Chat ( Help --> Contact Us) so our team can investigate and assist with your update issue.
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