I love the layout and the gameplay. But I hate the fact that some people have advantages over others because of the HUD softwares. It seems that make the game unfair. I think those softwares must be u... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The amount of games available. Depositing has been difficult for some reason...I been wanting to quit from the withdrawal/Verifying process alone which has caused me to lose thousands. if only deposit... See more
Company replied
-The support is super bad, i send multiple emails/messages with no response. -As a Bug for years on zoom tables that sometimes ticks the "fold vs any bet" on the big blind.. and not fixed -The rake... See more
Company replied
I've been playing on the platform for many years, and I'm even considered a VIP player due to my annual spending. Honestly, what I've noticed in the last 3 or 4 years is that promotions have been sign... See more
Company replied
Company details
- #11 of 12 best companies in Betting agency
- #18 of 28 best companies in Casino
- #6 of 8 best companies in Gambling house
- #44 of 50 best companies in Gambling Service
- #31 of 47 best companies in Online Casino or Bookmaker
About PokerStars
Written by the company
At PokerStars, we’re committed to providing an unforgettable experience for our players. Fast withdrawals, secure deposits, and a reliable platform means millions of players all over the world choose PokerStars. As one of the original and most respected names in online gaming, we’re trusted by players globally to provide exciting games, big tournaments, and a great playing experience.
We take pride in creating a safe environment for players to play. That means responsible gaming is a top priority. Our platform offers a range of tools to help players stay in control, including deposit and game limits, self-exclusion options, and time-out features. Enjoyment should always be paramount, so we encourage all our players to stay on top of what they spend by utilizing the tools available.
Whether you’re an experienced player or completely new, you’ll find a game that suits your preferences and bankroll. You can also rest assured that help is always available if you encounter any issues thanks to our dedicated customer support team, who are ready to support you 24 hours a day, seven days a week. We also have a Help Center packed full of useful articles, from help with payment methods to explanations of rules.
Game integrity is also at the heart of everything we do. We make sure that every player enjoys a fair, secure environment they can trust. With this foundation, players have opportunities to qualify for our award-winning live events. Anyone at any level can qualify online and find themselves at some of the most prestigious tournaments in the world... And all from the comfort of their own home. Our live events are at iconic destinations like Monte Carlo and Barcelona. The lucky ones to qualify can expect an unforgettable experience playing world-class poker against the world's greatest.
Are you ready to play?
Contact info
United Kingdom
- www.pokerstars.com
3.2
Average
8K reviews
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New account, money frozen
Set up new account with pokerstars and deposited some money. They then froze the account pending me sending more verification documents. Ok. I submitted proof of address and ID. They claimed one was doctored (it wasn't!) and asked for more. I sent but got no response. I now can't login to recover my deposit, and the online chat agent can't help. Would strongly advise people to wait for checks before depositing for the first time.
23 March 2026
Unprompted review
Reply from PokerStars
Hello Mark, thank you for your feedback. We’re sorry to hear about your experience.
We appreciate you taking the time to share what happened. Account verification can sometimes take a bit longer when additional checks are required.
We have requested more information via Trustpilot to help you with your issue.
We appreciate your cooperation and will do our best to resolve this. If you need immediate assistance, please contact us via Live Chat (Help > Contact us).
Reply from PokerStars
Hello. Thank you for the great review! We're glad to hear our support team made a positive impression. If you ever need anything, we're always here to help. Best regards!
If you want to lose all your money, go to PokerStars
PokerStars win/loss ratio is not very good at all. Their promotions are irrelevant and personally I will not give them a penny of my money ever again.
23 September 2025
Reply from PokerStars
Hello. Thank you for your feedback. We’re sorry your experience with PokerStars hasn’t met your expectations. We strive to provide fair play and engaging promotions, and your input helps us improve. If you’d like to provide any further feedback or comments or have specific concerns, please don’t hesitate to reach out to our Support team here: Help – Contact Us
Best regards!
Useful, quick response
I got quick, useful answers for all of my questions.
30 March 2026
Unprompted review
Reply from PokerStars
Hi there. Thanks so much for your kind words! We’re really glad to hear you received quick and helpful answers, that’s exactly what we aim for. Thanks for being part of our community, and best of luck at the tables!
Good
I feel like the most poker in world in poker starts web I always watching YouTube eveytime poker wsop I really wish one day I can be there but don't know how and how much to buy in I really wish poker cone open something in new Zealand that I can be join haha I love it so much and play I was 28 now I am 43 years I used to won 2 time in a raw for going to nation poker champion but I lost but never mind it is a poker some lost on river with biggest hand is normal important is bluffing the right time
31 March 2025
Unprompted review
Reply from PokerStars
Hello, Seyha. We appreciate you sharing your poker journey and passion! Thank you for your positive feedback. Happy to hear you’re enjoying it.
Everything in the app is so easy to…
Everything in the app is so easy to navigate. The app also works fairly fast. Card games are fun when you play against players. But the casino has a lot of tough games to win on. Giving the Pokerstars casino games a try and will let you know how they do.
8 March 2026
Unprompted review
Reply from PokerStars
Hello, thank you for the 5 stars. It feels great to hear you’re finding the app easy to use and running smoothly. Thanks for pointing out that you're enjoying the poker experience, we appreciate you taking the time to explore the casino as well and share your thoughts.
Horrible customer service
Horrible customer service, if you win they do anything they can to slow payment down, including proof of 0 balance on utility bills used for verification.
29 March 2026
Unprompted review
Reply from PokerStars
Hello Bob, thank you for your feedback. We're sorry to hear this has been your experience when trying to withdraw.
We always aim to provide a smooth withdrawal process, however in some cases additional verification may be required in line with our obligations.
We have requested more information via Trustpilot to help you with your issue. We appreciate your cooperation and will do our best to resolve this.
If you need immediate assistance, please contact us via Live Chat (Help > Contact us).
Refuses to withdraw
Refuses to withdraw. They just want to keep your money. Stay away from these scammers!
edit: Nice try with that response. I've sent you my information several times; you continuously stall and ask for the same information again.
27 March 2026
Unprompted review
Reply from PokerStars
Hello, thank you for your feedback. We’re sorry to hear about your experience.
We always aim for smooth withdrawals, but in some cases additional checks may be required before they can be processed.
We’ve already reached out to our payments department to review your case, and they will contact you directly via email to assist you further with your withdrawal.
We appreciate your patience while this is being looked into and will do our best to get this resolved.
Nice and pro experience and asssitance-…
Nice and pro experience and asssitance- I recommend
28 March 2026
Unprompted review
Reply from PokerStars
Hi Nicolas, we're happy to hear that you had a positive experience and received excellent assistance. We appreciate your kind words!
Reply from PokerStars
Hi there. Thanks for your feedback! We’re really happy to hear your deposit was quick and easy, that’s exactly what we aim for! Thanks for being part of our community, and best of luck at the tables!
Customer service wait time was quick…
Customer service wait time was quick with responses and answered my questions.
27 March 2026
Unprompted review
Reply from PokerStars
Hello, Victor. We're happy to hear that our customer service team was up to your standards. We appreciate you taking the time to share your positive experience! Have a great day ahead!
Great casino with quick withdrawal
Great casino, loads of games to choose from and very fast withdrawal literally in second in your bank. Loads of bonuses as well.
28 March 2026
Unprompted review
Reply from PokerStars
Hi there, thanks for your positive feedback. We’re glad to hear that you’re happy with the games’ selection and bonuses. Enjoy!
Did not know i was looking for…
Did not know i was looking for something special till i reached it to be sensationally glad i m with these
27 March 2026
Unprompted review
Reply from PokerStars
Hello, thank you very much for your positive review. We are very happy to read that you are pleased with our services. We wish you a lovely day.
very good service
27 March 2026
Unprompted review
Reply from PokerStars
Hi there. That’s wonderful to hear! We’re so happy our service could make your experience smooth and enjoyable. Your kind words truly mean a lot to us. Thanks for being part of our Community!
The amount of games available
The amount of games available. Depositing has been difficult for some reason...I been wanting to quit from the withdrawal/Verifying process alone which has caused me to lose thousands. if only depositing would just continue to not give me flak I would feel somewhat genuine continuing to play on this site.
24 March 2026
Unprompted review
Reply from PokerStars
Hello Darian, thank you for your review. We're sorry to hear that you have been experiencing issues with depositing and withdrawals.
Please, keep in mind that deposits and withdrawals are different transactions. When you withdraw your funds, it is our duty to ensure that the payment method belongs to you and that the funds will be sent to the payment method effectively. With this we guarantee the security and transparency of the transaction to be carried out.
For detailed assistance and information about your payment methods, we recommend you get in contact with our live customer support at: https://www.pokerstars.com/help/
Thank you for taking the time to leave us your comment. Best regards!
Scam..scam.scam
26 March 2026
Unprompted review
Reply from PokerStars
Hello. Thank you for your feedback. We are sorry to hear that! Please rest assured that, as a market leader in the gaming industry, it's imperative that we set and exceed the highest standards and ensure that all of our players are subject to a fair and equitable environment. If you wish to provide any further feedback or want us to investigate what happened, kindly contact our support team in live chat. You can do that by going to 'Help - Contact Us'.
Michael the customer service agent has…
Michael the customer service agent has been absolutely fantastic!!!!
26 March 2026
Unprompted review
Reply from PokerStars
Hello Gianluca, thank you very much for your positive review. We are very happy that our team was able to help you. We wish you a lovely day!
Great place to play poker and other…
Great place to play poker and other games like slots great customer service went over and above to solve my issues highly recommended *****
26 March 2026
Unprompted review
Reply from PokerStars
Hello Harold, thanks for your great review. We’re delighted to hear that you’re enjoying playing poker and other games with us.Providing excellent customer service is very important to us, so your kind words truly mean a lot. Good luck!
Great support very nice agent just…
Great support very nice agent just hoping my account reopens was play it for years and I just I was playing games in Ireland not online but looking forward to get back on poker stars
26 March 2026
Unprompted review
Reply from PokerStars
Hello. Thank you for the great review! We're glad to hear our support team made a positive impression. If you ever need anything, we're always here to help. Best regards!
2 hours 12 min playd 4-5 turnaments and not a single pair
2:12 , 2 hours 12 min playd 4-5 turnaments and not a single pair . 2 hours . Can you imagine ? Probably last time you seen me here
Regarding your answer . 2hors 12 minuts is not a ”short term” . 20 min , 30 min is . But when your hand is loosing straight 2 hours … it is very suspicious.
26 March 2026
Unprompted review
Reply from PokerStars
Hello Max. Thanks for your feedback. We’re sorry to hear about your experience. We understand how frustrating it can be when things don’t go your way during play. Please keep in mind that outcomes are completely random, and short-term results can vary. If you have any concerns or would like us to review anything, feel free to reach out ( Help --> Contact Us)—we’ll be happy to assist you.
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