Polarn O. Pyret Reviews 6,982

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

I made a wonderful purchase, the goods were delivered in reasonable time and in perfect condition. Really appreciate the quality. I only buy POP goods because they are durable and I have 2 kids so the... See more

Rated 5 out of 5 stars

I love that as an VIP customer I don’t have to think about ”fri frakt” threshold. Because sometimes I do purchase clothes that would value quite high and you for sure get free delivery anyway, but som... See more

Company replied

Rated 1 out of 5 stars

Misleading delivery dates. I placed an order selecting tracked 48 hours delivery. That was a week ago. Even accounting for the weekend, that waiting time is misleading. So far not even a tracking link... See more

Company replied

Rated 5 out of 5 stars

The quality is exceptional – soft, durable, and perfect for baby’s sensitive skin. Their designs are timeless yet playful, and the functionality is unmatched (hello, foldable cuffs that grow with your... See more

Company replied

Company details

  1. Clothing Shop
  2. Children's clothes shop
  3. Men's clothes shop
  4. Ladies' clothes shop

Written by the company

Let children be children - We started in 1976 with the desire to make comfortable, high-quality childrenswear. This means a play-friendly design, with no details that chafe or restrict movement, that can be washed again and again. Simply put – clothes that let children be children. Function and safety - We were among the first to seek inspiration from adult sports and outdoor clothing when we started to design outerwear, while taking into account that our clothes would also need to cope with climbing trees, crawling on asphalt and rolling downhill. Our many years of experience have convinced us of the importance of continually testing all the choices we make, from fit and materials down to the shortest seam. All our clothes should get the highest score in the testing system we use to scrutinize the functionality and, most importantly, the safety of our garments. We’re only satisfied once we have a product that’s truly comfortable and safe for a child to wear. We now offer a wide range of premium quality outerwear that keeps children dry and warm in any weather.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7k reviews

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Rated 5 out of 5 stars

Excellent product

Excellent product. I have bought your waterproof jackets for the past 8 years for my three grandchildren. However now they are getting older I am sad to see you are not doing the larger sizes in many of the jackets. 10/11 seems to very scarce whereas at one point most colours where available in this size.

11 January 2025
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Reply from Polarn O. Pyret

It is wonderful to hear how long you have been shopping with PO.P. I'm sorry that the larger sizes are no longer available; we do continue to receive stock of 10-12y jackets in PO.P Second Hand, and maybe soon, the smallest adult sizes will be suitable for the growing children. Thank you for taking the time to leave this review and we really appreciate your loyalty to PO.P over the last 8 years.

Rated 5 out of 5 stars

Arrived sooner than expected and we…

Arrived sooner than expected and we loved the clothing

11 January 2025
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Reply from Polarn O. Pyret

It is great to hear that your order arrived with you so quickly. We do strive to get orders to customer as soon as possible, so it is really lovely to read these comments. Thank you!

Rated 5 out of 5 stars

The products I chose were how I thought…

The products I chose were how I thought they would be of high quality. I love ordering your clothes for my grandchildren. I received my order very quickly. Thank you

11 January 2025
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Reply from Polarn O. Pyret

Thank you for this lovely review. We are pleased to know that you are happy with the quality and service we have provided.

Rated 5 out of 5 stars

Brilliant products

11 January 2025
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Reply from Polarn O. Pyret

It is great to hear you are happy with the products! Thank you for letting us know and taking the time to review us.

Rated 5 out of 5 stars

Always good delivery

Always good delivery. And informed of any delay. Especially at sale times. Thank you

10 January 2025
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Reply from Polarn O. Pyret

Thank you for taking the time to leave this review. It is lovely to hear that you continue to choose PO.P and are happy with our service!

Rated 5 out of 5 stars

Beautifully made clothing that last

Beautifully made clothing that last, by far my favourite children’s clothing

10 January 2025
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Reply from Polarn O. Pyret

Thank you for your kind words! We're so glad you and your children love our clothing. We work hard to create high-quality pieces that are built to last and that families can enjoy for years to come.

Rated 5 out of 5 stars

A delighted, and warm, grandchild!

All went according to plan! My grand daughter is cosy and warm wearing her merino base layers in the wilds of Scotland. Good quality products too and a great sales offer of a ‘skater’ dress with a beautifully colourful, full skirt. 2 and a half year old Anna was inspired to do her first twirl and sent a thank you video to Granny!

10 January 2025
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Reply from Polarn O. Pyret

We're so happy to hear that your granddaughter is enjoying her merino base layers and the skater dress. It sounds like she had a great time twirling in her new dress and we're thrilled that our product has brought so much joy to your family.

Rated 5 out of 5 stars

Lovely items

Lovely items. Great quality. Easy pay with PayPal. Fast delivery..

10 January 2025
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Reply from Polarn O. Pyret

We are happy to hear that everything went smoothly with this order and you are happy with your items. Thank you for taking the time to leave this 5 star review.

Rated 5 out of 5 stars

Great experience

Great experience, bought a second hand coat, great condition arrived quickly and was just what I expected from the photos

10 January 2025
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Reply from Polarn O. Pyret

Thank you for taking the time to let us know about your PO.P Second Hand shopping experience. We have worked hard on this circular fashion movement, so it is lovely to read your comments and hear that you are happy with your coat.

Rated 5 out of 5 stars

Lovely product and great delivery

Easy, quick affordable delivery

10 January 2025
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Reply from Polarn O. Pyret

We appreciate your review and are glad to hear that you found our website easy to use and that the order arrived quickly! Thank you.

Rated 5 out of 5 stars

Lovely clothes arrived promptly

Lovely clothes arrived promptly
Delighted with the quality 😸

9 January 2025
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Reply from Polarn O. Pyret

We are happy to hear you enjoyed your recent purchase. We appreciate your kind words and hope you'll continue to shop PO.P!

Rated 5 out of 5 stars

Great product, great service

We have always loved this company for kids clothes and are a firm fan of their pyjamas and outerwear. This year we went for one of the adult range jackets, this is an absolutely fantastic product. One of the very few truly windproof lined fleeces out there. I've ordered from them many many times and I've never had any issues, unfortunately there was a problem with my latest order, however the polarn service team were phenomenal. Prompt replies. Super helpful, no need for printing any paperwork, quick and easy return and replacement. I'll definitely be continuing to order from them.

9 January 2025
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Reply from Polarn O. Pyret

Thank you for this glowing review about our adult jackets and our customer service team. We strive to provide high quality products and excellent service so it really is lovely to hear that we were able to meet your expectations. Thank you for your loyalty to PO.P!

Rated 5 out of 5 stars

Quality clothing

Great second hand clothes…really appreciate being able to buy quality clothes at a good price and re-using rather than buying new. A win win 😀

9 January 2025
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Reply from Polarn O. Pyret

We're so happy to hear how happy you are with your PO.P Second Hand shopping experience. We appreciate your support of sustainable fashion and are glad you found quality items at a great price.

Rated 5 out of 5 stars

Great

Great. Easy to order & quick delivery.

7 January 2025
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Reply from Polarn O. Pyret

We are pleased to hear you had a positive experience with our ordering and delivery processes. Thank you for taking the time to leave this review.

Rated 5 out of 5 stars

It's the best everything

It's the best everything. I like to much material

7 January 2025
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Reply from Polarn O. Pyret

Thank you for taking the time to leave this 5 star review. We are happy to hear you are happy!

Rated 5 out of 5 stars

I love polarn o pyret

I love polarn o pyret. Amazing quality clothes that lasts forever and fast shipping. I've never had a problem with them.

4 January 2025
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Reply from Polarn O. Pyret

Thank you for your kind words and continued support. We really appreciate your positive feedback about our clothes and service.

Rated 5 out of 5 stars

dress and pants for a 4 year old and babygrowns for 9-12 months.

The online descriptions are clear and accurately reflect the garments. the quality is very good and the purchases were well packaged and the delivery was prompt.

5 January 2025
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Reply from Polarn O. Pyret

We're thrilled you found our online descriptions accurate and the quality of the garments to your liking! It's wonderful to hear your purchases arrived promptly and well-packaged. We always strive to provide a seamless and positive shopping experience, and your feedback confirms we're on the right track. Thank you for taking the time to share your positive experience; it means a great deal to us. We appreciate your kind words and hope to see you again soon!

Rated 5 out of 5 stars

Thermal Merino Adult Top & Long Johns

I bought the grey merino base layers for my daughter’s ski trip. My daughter is tall and the generous length of top and leg were perfect. Beautiful quality, quick delivery and efficient customer service to refund the size not required.
I would definitely use this company again 👍

5 January 2025
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Reply from Polarn O. Pyret

We're thrilled to hear your daughter found our merino base layers perfect for her ski trip! It's wonderful to know the generous length was ideal, and that the quality met your expectations. We appreciate you highlighting the quick delivery and efficient refund process—we strive to provide a seamless experience for all our customers. We're delighted you'd consider us again for future purchases and value your positive feedback. Thank you for sharing your experience

Rated 5 out of 5 stars

Great Service

Great Service, excellent quality

4 January 2025
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Reply from Polarn O. Pyret

We're thrilled to hear you had such a positive experience with us! Your feedback means the world, and it motivates us to continue providing excellent service and high-quality products. We truly appreciate you taking the time to share your thoughts, and we hope you'll choose us again in the future!

Rated 1 out of 5 stars

“Shipment on the way” email since…

“Shipment on the way” email since nearly 2 weeks ago, and I see no sign of my purchase being delivered whatsoever… no customer service bother to get in touch to tell me why I have not received my items. Disappointed!

15 January 2025
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Reply from Polarn O. Pyret

Hi Helen,

Thank you for getting in touch with us and leaving this review.

I sincerely apologise for the inconvenience you've experienced with your order. Given that it's been nearly two weeks since you received the "Shipment on the way" email and you still haven't received your purchase, we understand your frustration.

To resolve this, we are offering you a full refund for your order. Please allow 3-5 business days for the refund to process and appear in your account.
As, unfortunately, the parcel isn't traceable, we are investigating the cause of this delay to prevent similar issues in the future and the items are no longer in stock on our website. Your feedback is invaluable to us, and we are committed to improving our services.

If you have any further questions or concerns, please don't hesitate to contact us directly at theteam@polarnopyret.co.uk.

Once again, we apologise for any inconvenience this has caused and appreciate your understanding.
Kind regards,
Sarah

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