Polarn O. Pyret Reviews 6,949

TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

I love that as an VIP customer I don’t have to think about ”fri frakt” threshold. Because sometimes I do purchase clothes that would value quite high and you for sure get free delivery anyway, but som... See more

Rated 5 out of 5 stars

The quality is exceptional – soft, durable, and perfect for baby’s sensitive skin. Their designs are timeless yet playful, and the functionality is unmatched (hello, foldable cuffs that grow with your... See more

Company replied

Rated 5 out of 5 stars

Super fast delivery and supreme quality! In the beginning I only bought for my kids but now I also buy for myself. Best wool base layer and pyjamas!

Company replied

Rated 1 out of 5 stars

Misleading delivery dates. I placed an order selecting tracked 48 hours delivery. That was a week ago. Even accounting for the weekend, that waiting time is misleading. So far not even a tracking link... See more

Company replied

Company details

  1. Clothing Shop
  2. Children's clothes shop
  3. Men's clothes shop
  4. Ladies' clothes shop

Written by the company

Let children be children - We started in 1976 with the desire to make comfortable, high-quality childrenswear. This means a play-friendly design, with no details that chafe or restrict movement, that can be washed again and again. Simply put – clothes that let children be children. Function and safety - We were among the first to seek inspiration from adult sports and outdoor clothing when we started to design outerwear, while taking into account that our clothes would also need to cope with climbing trees, crawling on asphalt and rolling downhill. Our many years of experience have convinced us of the importance of continually testing all the choices we make, from fit and materials down to the shortest seam. All our clothes should get the highest score in the testing system we use to scrutinize the functionality and, most importantly, the safety of our garments. We’re only satisfied once we have a product that’s truly comfortable and safe for a child to wear. We now offer a wide range of premium quality outerwear that keeps children dry and warm in any weather.


Contact info

4.2

Great

TrustScore 4 out of 5

7k reviews

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Rated 2 out of 5 stars

Unreliable returns process made good by…

Unreliable returns process made good by excellent customer service

16 February 2025
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Reply from Polarn O. Pyret

We appreciate you highlighting the positive experience you had with our customer service team. We understand the frustration you encountered with our returns process and will work to improve it

Rated 5 out of 5 stars

Really great service

Really great service. Everything arrived nicely packaged and on time. Clothes yet to be tested as they are birthday gifts! But the quality looks super!

6 April 2025
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Reply from Polarn O. Pyret

Thank you for your kind review! We're thrilled to hear you had a positive experience with our service. We appreciate your feedback and hope the birthday recipients enjoy their gifts!

Rated 3 out of 5 stars

Delivery is so quick

Delivery is so quick, clothes are good just one piece of baby clothes was looks like second hand even I went to one of the stores in Westfield to exchange to same one but they didn't have it and they didn't do return for me .just that one for me little bit disappointed.

26 March 2025
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Reply from Polarn O. Pyret

We appreciate your feedback and understand your disappointment with the condition of one of the baby clothes. We strive to provide our customers with high-quality products, and we're sorry that this wasn't the case for you. We're always working to improve our processes and ensure that all items meet our standards.

Rated 5 out of 5 stars

The quality of the clothing is five…

The quality of the clothing is five stars. I’ve made a couple of orders now and love everything. The sizing is perfect and the items are super cute. Delivery was really quick. I will be ordering again.

26 March 2025
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Reply from Polarn O. Pyret

Thank you for your kind review! We're so happy to hear that you're enjoying our clothing and that you've had a positive experience with our delivery service!

Rated 5 out of 5 stars

Bought a mix of new and second hand…

Bought a mix of new and second hand items. All in great condition and high quality. Arrived really quick, just the right level of packaging. Thanks

25 March 2025
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Reply from Polarn O. Pyret

We're so glad to hear that you were happy with your purchase! It's wonderful to know that you found the items in great condition and that they arrived quickly!

Rated 5 out of 5 stars

Excellent service with free delivery…

Excellent service with free delivery collection at Waitrose
Beautifully made pretty floral baby girls tops… superb!

24 March 2025
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Reply from Polarn O. Pyret

Thank you for your kind words! We're so glad you enjoyed your purchase and the service you received!

Rated 5 out of 5 stars

Amazing service, as always!

Easy to navigate website. Found what I was looking for.

Excellent choice of clothing across all age groups.

Quick postage.

21 March 2025
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Reply from Polarn O. Pyret

Thank you for your kind words! We're thrilled to hear you found our website easy to use and that you were able to find what you were looking for. We strive to offer a wide selection of clothing for all ages, and we're happy you appreciate our efforts. We're also glad to hear you were pleased with our quick postage!

Rated 5 out of 5 stars

Nice quality

Bought some dress and pijama as gift and they were very well received, says they are of very good quality. Appreciate the service for gift wrapping too.

20 March 2025
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Reply from Polarn O. Pyret

We're so glad to hear that the dress and pajamas were well-received! It's wonderful to know that the quality impressed the recipient. We appreciate your kind words about our gift wrapping service!

Rated 5 out of 5 stars

Perfect service

Perfect service. I ‘d arranged a collect at store delivery and it went perfectly

18 March 2025
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Reply from Polarn O. Pyret

We're thrilled to hear you had a positive experience with our collect at store delivery service. We appreciate your kind words and are glad everything went smoothly!

Rated 5 out of 5 stars

Very efficient

Very efficient. I love their clothes.

16 March 2025
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Reply from Polarn O. Pyret

We appreciate your kind words. We're thrilled to hear you enjoy our clothes and find our service efficient!

Rated 4 out of 5 stars

Good service

First order did not arrive but when I told PP about this I got my delivery the next day. The company always ready to help and the clothes amazing quality.

16 March 2025
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Reply from Polarn O. Pyret

We appreciate your feedback and are glad to hear that you received your order promptly after contacting us. We strive to provide excellent customer service and are committed to ensuring our customers have a positive experience. We're also delighted to hear that you are happy with the quality of our clothes!

Rated 1 out of 5 stars

NO MORE P.O.P

As fans of PoP, we have always appreciated the excellent quality of your products. However, this jacket has a fault, and we were disappointed to find that no spare parts or even an APOLOGY were offered.

Upon opening the jacket (the jacker is 5-6 years) this winter, as my son has just turned three and a half, I noticed that both sleeves have buttons, yet the four buttons feature a concave edge. This issue seems to stem from an insufficient quality control check.

Don't expect a smile from the CS servise and poor quality of clothing now.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Quick delivery.
Easy ordering.
Positive experience.

14 March 2025
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Reply from Polarn O. Pyret

We appreciate your kind words. We're glad you had a positive experience with our service!

Rated 5 out of 5 stars

Product arrived super fast and is good…

Product arrived super fast and is good quality

14 March 2025
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Reply from Polarn O. Pyret

We're thrilled to hear that your order arrived quickly and you're happy with the quality! Thank you for taking the time to leave this review!

Rated 5 out of 5 stars

The best wool socks ever!

Super fast delivery. Amazing quality of socks i couldn't find anywhere else.

12 March 2025
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Reply from Polarn O. Pyret

We're thrilled to hear you were happy with your recent purchase! We strive to provide our customers with the best possible experience, and we're glad you enjoyed the fast delivery and quality of our socks!

Rated 5 out of 5 stars

Not just for little ones…Bought an item of adult clothing and it…

Bought an item of adult clothing and it is every bit as good as the previous childrenswear purchases we have made. Excellent quality, true to size and looks like it will last. Great website and efficient delivery service.

12 March 2025
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Reply from Polarn O. Pyret

Thank you for your kind words! We are thrilled to hear that you are happy with your recent purchase. We strive to provide high-quality products and excellent customer service. We appreciate your feedback and will continue to work hard to meet your expectations

Rated 5 out of 5 stars

Everything was very easy

Everything was very easy. My parcel arrived quickly and I love my comfortable nightie

11 March 2025
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Reply from Polarn O. Pyret

We're thrilled to hear you had a positive experience! We strive to make shopping easy and convenient, and we're glad your parcel arrived quickly. We hope you enjoy your comfortable nightie.

Rated 5 out of 5 stars

Excellent service

Excellent service. Excellent products.

9 March 2025
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Reply from Polarn O. Pyret

We appreciate your kind words and are thrilled to hear you had a positive experience with our service and products!

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