I have just taken delivery of my new Polestar 2. I've been having an issue with the Mobile App so contacted their Customer Care Team through the online chat. I was being dealt with by Liam, who was ve... See more
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Review summary
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Reviews shaping this summary
Polestar 4, four months in. Brilliant car, excellent fit and finish. Performance (LRDM) phenomenal. Software not perfect - speed recognition abysmal, but a first world problem. Had an issue with air... See more
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I made the switch to an EV with a Polestar 2 provided by Polestar Sheffield. My expectations have been surpassed. The whole process was simple and I was kept up to date with progress by Dom and Elijah... See more
Company replied
I recently took ownership of a used P2. I bought through a dealer and with that the previous owner had failed to transfer ownership. Anyway I contacted polestar through their online chat and it was tr... See more
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Company details
Written by the company
Polestar cars are a new form of electric performance. One defined by minimalistic design, technological innovations, sustainable solutions, and a complete lack of compromise.
Contact info
United Kingdom
- www.polestar.com
3.3
Average
657 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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Avoid at all cost - polestar 4
Like many other Polestar customers, I genuinely believed I was buying into a premium experience. Unfortunately, that couldn’t be further from the truth. Don’t be fooled by the glossy advertising—when it comes to customer service, Polestar is anything but premium.
I took delivery of my brand new Polestar 4 at the beginning of February, excited for what should have been a special moment. Within just a week, that excitement turned into stress and disbelief when the car displayed a “major electrical fault – do not drive” warning. The vehicle had to be recovered, and from that point on, communication completely broke down. For over a week, I heard nothing—no updates, no reassurance, no sense that anyone was taking ownership of the situation.
When I finally did receive information, it was inconsistent and confusing. I was initially told there was a fault with the charging port affecting the 12V battery and that parts would need replacing. Later, I was told no parts had been fitted at all and the issue had simply been resolved through a software update. This lack of clarity did nothing to inspire confidence.
The car was eventually returned to me in an unacceptable condition—dirty and with a cracked windscreen—which only added to the frustration. Within days, the exact same fault occurred again. At that point, any trust I had left was gone.
Since 13th March, communication has once again been almost non-existent. I reached a point where I was too exhausted to keep chasing, constantly being given vague answers or feeling like I was being misled.
Then, out of the blue, I received a call saying my car was ready to collect. When I asked what had actually been done, I was told, “I’m not sure.” That response alone sums up the entire experience. Eventually, I was told a “workaround” had been applied—something that hardly reassures me this issue is properly resolved, and instead suggests a temporary fix due to lack of parts.
What should have been an exciting, memorable experience of owning a brand new car has been completely ruined. The stress, the lack of communication, and the repeated issues have taken all enjoyment away—to the point where I genuinely no longer want to drive the car.
For a brand that markets itself as premium, this level of service is not just disappointing—it’s unacceptable.
14 April 2026
Unprompted review
Reply from Polestar UK
Hello Donna,
Thank you for taking the time to provide us feedback of your experience with your Polestar 4 and our service network. We would like to sincerely apologise for the situation in its entirety.
We do understand your frustration with the concerns on your car, and the lack of communication you have received regarding repairs. It is such a disappointment to read of the issues and learn of the way our service network has currently let us down.
We would like the opportunity to investigate this further for you. So that we can do this, we have sent a request for further information.
We do hope that as we work closely with our servicing partner responsible for your repair, we can help restore some faith back in Polestar for you.
Kind regards,
Aidan
Polestar UK
Further to my review of Sunday 12th Can you believe it?
Further to my review of Sunday 12th. From which I received polite replies telling me everything was in hand my car would be collected and Polestar would contact Listers Leamington to ensure it is sorted quickly. Great! Since when I have received one email stating the situation is closed as everything has been put right. And another to say they were trying to contact Listers to find out what is wrong with car. Admirable service you might say. AH! BUT THE CAR IS STILL OUTSIDE MY HOUSE AWAITING COLLECTION. I ask do they really care about having Cars out in the Public domain which can potentially lock some one ( a Child? A Dog?) in the Car and they would still be stuck in the car 3 days later. Does one part of Polestar know what the other part is doing? Obviously not.
14 April 2026
Unprompted review
Reply from Polestar UK
Hello Colin,
We do apologise for the continued frustration.
We will continue to speak with our Roadside Assistance team Allianz to make sure that the collection of your vehicle is being prioritised; as previously discussed with you, the delay in the pick-up of your vehicle was due to the need for specialist equipment to be able to achieve this. Once this equipment has been obtained, then pick up of your vehicle can be arranged.
Again, we do apologise that this has taken longer than expected, however we will continue to do everything in our power to support you.
Kind regards,
Aidan
Polestar UK
Polestar: proceed with caution
I feel compelled to share my experience with Polestar, as it has been nothing short of unacceptable—and prospective buyers deserve to understand the risks involved.
I was due to take delivery of my vehicle, only to be contacted the day before handover and told, quite bluntly, that no one knows where the car is. No confirmed location, no delivery date, and astonishingly no access to the delivery company’s schedule. This is not a minor delay or logistical hiccup; this is a complete breakdown in operational control.
To put this into perspective, the level of visibility and communication is comparable to (or worse than) Evri, a company not exactly known for premium service. That comparison alone should be deeply concerning for a brand positioning itself as a premium EV manufacturer.
What makes this even worse is that the dealership itself appears powerless. They are chasing the same information I am, getting nowhere, and are clearly just as frustrated. This suggests a systemic issue within Polestar’s delivery and customer management processes—not an isolated incident.
There is a consistent and deeply troubling theme here:
A careless attitude toward customers
A complete disregard for communication
A failure to manage expectations or provide transparency
And, from what I’ve now seen across multiple platforms, a pattern of treating customers this way
At this stage, I consider this purchase to be high risk. When a company cannot account for a vehicle at the point of delivery, it raises serious concerns about their internal processes, accountability, and customer support infrastructure.
I am now actively considering backing out of the deal entirely.
For anyone considering buying from Polestar: proceed with caution. The product may be compelling on paper, but the experience surrounding it is, in my case, completely unacceptable.
13 April 2026
Unprompted review
Reply from Polestar UK
Hello,
Thank you for taking the time to provide us with your feedback, we would like to sincerely apologise for the issues that have occurred during delivery of your new Polestar.
This is not a reflection of the level of service that we aim to provide, and we take all delivery and operational concerns very seriously.
We would love the opportunity to assist you further and help locate your vehicle. So that we can achieve this, we have sent you a request for further information. This will allow us to locate your order and investigate further what has occurred here.
Once again, we do apologise for this situation; we will work to ensure your vehicle is delivered to you as soon as possible.
Kind regards,
Aidan
Polestar UK
Transfer of ownership dealt with by…
Transfer of ownership dealt with by Liam great customer support thanks
13 April 2026
Unprompted review
Reply from Polestar UK
Hi Darren,
Thank you very much for writing us a 5-star review, we are very happy that Liam was able to assist you in your transfer of ownership for your Polestar.
We take great pride in being able to offer a swift and easy customer support system, and it fills us with pride to hear that Liam was able to support you.
As always, we are happy to assist you if you have any further queries or you need any additional support.
Kind regards,
Aidan
Polestar UK
Used chat services online
I recently took ownership of a used P2. I bought through a dealer and with that the previous owner had failed to transfer ownership. Anyway I contacted polestar through their online chat and it was transferred to me (with checks on their end of course) in about 5 min. Easy peasy. Thanks Radia for an efficient service.
13 April 2026
Unprompted review
Reply from Polestar UK
Hi,
Thank you for taking the time to write our customer support team member Radia a 5-star review, she is very appreciative of this.
We take great pride in being able to offer an efficient service, and we do understand how important this is to a positive ownership experience. It is wonderful to hear that Radia was able to resolve your query in a timely manner.
You are always welcome to get back in contact with our customer support team through any of our channels if you need any extra support.
Kind regards,
Aidan
Polestar UK
Password renewal on account
I was having problems with changing my password in my account. After some time and many attempts went onto "support" to get some help. Donna identified the problem after a few questions and helped me regain access to account to change my password and manage what I needed to do. Donna was great, however, the system was quite unhelpful which made me resort to contacting their "support" section which quickly solved the problem.
13 April 2026
Unprompted review
Reply from Polestar UK
Hi Mark,
Thank you for taking the time to provide us with feedback of your experience, we are glad to hear that Donna was able to assist in getting you back into your account.
We can only apologise for the difficulty you had when trying to change the password for you account; we will be sure to pass this onto our technical team to understand what occurred here.
It is a joy to hear that Donna was able to help recognise the issue that was occurring here, and took the right steps to rectify this situation for you. Please do not hesitate to reach back out to our customer support team if you need any further support.
Kind regards,
Aidan
Polestar UK
Friendly and professional
The service I received was very professional and friendly, a suggestion was made quickly that I am going to follow up and the after care that has been set up from that is re-assuring
13 April 2026
Unprompted review
Reply from Polestar UK
Hi Gary,
Thank you for taking the time to write us a 5-star review, we are very happy that we could support you.
We always strive to offer our customers a friendly and professional level of service at Polestar, as we know how much value strong aftercare support can add to your overall experience.
We are overjoyed to hear that you feel re-assured by our service; as always, please do not hesitate to reach back out to our support team if you have any further questions.
Kind regards,
Aidan
Polestar UK
Great customer service.
Great customer service. Emily was very helpful and quick to reply.
The car itself (P2) is fantastic. I love driving t.
13 April 2026
Unprompted review
Reply from Polestar UK
Hi David,
Thank you ever so much for taking the time to leave us a 5-star review, we greatly appreciate it.
We are so glad to hear that not only are you loving your Polestar 2, but you have also had a great experience with Emily in our customer support team. We always aim to be helpful and efficient in our service, so we are proud of Emily and her commitment to achieving this for you.
As always, our customer support team is always on hand to assist if you have any further queries for us.
Kind regards,
Aidan
Polestar UK
Don’t buy Polestar 4
Do not buy a Polestar 4. Based on driver feedback I have seen across social media (including me) you have a 20% chance that it will completely stop working due to a 12 volt charger issue. They will take it away to a service station where it will take weeks to be looked at, even though they know what the issue is going to be, then tell you it’s waiting on a part. Some people have been waiting months for the part.
My car has been in the garage a month and a half currently and it’s still not been looked at, never mind trying to find the actual part.
The other issue is Polestar uses Volvo garages, so you can’t speak to one person for a definite result, Polestar can wash their hands of it.
Polestar know all about this, they really need to start recalling the cars. I am looking into my lease to see if I can return it, drove it for 1 month then was in the garage since then.
2 stars instead of 1 because they provided a loan car, but a polestar 2 not a polestar 4 which I am paying for.
11 April 2026
Unprompted review
Reply from Polestar UK
Hello Mark,
Thank you for taking the time to provide us feedback of your experience with your Polestar 4. We are saddened to hear about your experience with your vehicle.
We can only apologise that your Polestar is yet to be investigated for the fault that has occurred. We will get in contact with the service point in charge of your repair to get a further understanding of what has happened to cause this delay.
So that we can best support you, we have sent across a request for further information. This will allow us to locate your account on our system and identify the service point in charge of your vehicle.
Please do be assured that we are not washing our hands of this, and we will work closely with the service point to ensure your vehicle is returned to you as soon as possible.
Kind regards,
Aidan
Polestar UK
Customer service is improving
I've been a Polestar customer for 6 years. Started with a Polestar 2 and now have a 4. The 2 never had any major mechanicals but the 4 has been a different story. Generally speaking, the Volvo network has been the weakest link in the UK due to the large waiting time to get a workshop appointment to address mechanicals. Over the 6 years of loyal Polestar ownership, I have noted an improvement in Polestar's support services. In particular, whilst dealing with a manufacturer fault in my Polestar 4 in the last few days, I was able to quickly access Polestar support via their online chat. The support agent with quick to answer and was genuinely helpful. The online chat ended with a sense of "hope" that someone is proactively dealing with my query.
10 April 2026
Unprompted review
Reply from Polestar UK
Hi Kaustav,
Thank you for taking the time to provide us with your feedback of your experience with Polestar; thank you for remaining a Polestar owner for 6 years now.
We are always striving to improve our customer support through multiple channels of contact, improved response times and more. We are happy to here that this developments have been recognised, and we highly appreciate the recognition.
We would still like to apologise for the difficulty you have had with your Polestar and our wider Volvo service point network. If you need any further support on this, please do not hesitate to reach out to our customer support team directly, and we would be happy to assist you.
Kind regards,
Aidan
Polestar UK
Professional service despite delay
Donna advised of a 10-day delay the day before my new Polestar 4 due to arrive. Not great. However, dealt with professionally and Ford Capri hire car delivered promptly (probably a deliberate choice of vehicle to ensure I could experience the contrast with a Polestar :-). New car now with me and it's great so far.
31 March 2026
Unprompted review
Reply from Polestar UK
Hi Andy,
Thank you for taking the time to write us a 5-star review, it is wonderful to hear that Donna was able to turn this situation into a positive experience for you.
We do appreciate the frustration that can be caused by a delayed delivery, and we can only apologise for this. Our key priority in that moment is to make sure you are mobile, so we are overjoyed to read that Donna was able to assist in getting you in a temporary vehicle.
We are very glad that you are now enjoying your new Polestar 4 - please do not hesitate to reach out to our customer support team again if you need any further assistance.
Kind regards,
Aidan
Polestar UK
Excellent customer Service
Short wait time , thorough and clear guidance / advice. Always delliver great service
10 April 2026
Unprompted review
Reply from Polestar UK
Hi Philip,
Thank you for taking the time to write us a 5-star review, we are very happy that we were able to assist you.
Great customer service is what we always strive to achieve, and it always fills us with joy to hear about our positive customer experiences. We always aim to be swift and clear in our support, and we are glad that we could achieve this for you.
As always, our customer support team is on hand if you have any further questions or require any additional support. Thank you once again for your kind review.
Kind regards,
Aidan
Polestar UK
Brilliant company
Brilliant company. Customer services has always been helpful. Quick to answer any questions. The staff at their show areas are knowledgeable and very helpful with test drives and queries. I personally think that their vehicles are some of the best EV's available. There may be other vehicles now that have more range or can charge quicker, but from my experience of owning a PS2, I wouldn't think of changing to another brand and look forward to getting the PS4 in the near future.
10 April 2026
Unprompted review
Reply from Polestar UK
Hi Barry,
Thank you so much for this glowing 5-star review, we are so happy to have you as part of the Polestar universe.
We are overjoyed to hear about the positive sentiment you have, not only to your Polestar 2, but also to our Space and customer service teams. We know that a strong customer experience is vital, so it fills us with great pride that our efforts to offer the highest level of support has been reflected in your experience.
We are very excited for you to get a Polestar 4 in the near future; if you need any support in this journey, or have any questions in the meantime, please do not hesitate to reach out to us.
Kind regards,
Aidan
Polestar UK
I had a problem with my local Polestar…
I had a problem with my local Polestar dealer regarding the 14 day Satisfaction Guarantee.
I contacted the Polestar Support team and spoke with various very helpful people, finally dealing with an extremely helpful man called Hamzah.
Hamzah was great throughout the difficult process of obtaining a refunds from the dealer under the Satisfaction Guarantee scheme. I can't speak highly enough. Amazing service. Thank you
10 April 2026
Unprompted review
Reply from Polestar UK
Hi Simon,
Thank you for taking the time to provide our UK customer support team member Hamzah with a 5-star review, we greatly appreciate the kind words.
We are sorry to hear that you were unsatisfied with the experience you had with one of our Space providers; we understand how important customer service is to an overall positive owner experience, so we are overjoyed to hear that Hamzah went above and beyond to support you.
We do hope that we can welcome you back to the world of Polestar in the future, we'd love to have you as part of the family.
Kind regards,
Aidan
Polestar UK
Great communication and fast response…
Great communication and fast response time - Stephen was particularly helpful on the phone and the recovery technician was very good too
2 April 2026
Unprompted review
Reply from Polestar UK
Hi Paul,
Thank you for taking the time to write us a 5-star review, we are so glad to hear that both our customer support and roadside assistance team were able to support you.
We understand the value of great communication and response time, and how big of a part that plays in providing a high level of customer service. We are very proud of Stephen and our roadside team for the support they were able to offer you.
As always, we are always happy to assist you in any way you need; please do not hesitate to contact us whenever you need further support.
Kind regards,
Aidan
Polestar UK
I called about an order. Great customer service, thank you team!
I called about info on an order for my car and spoke to a young lady called Klara who was really helpful, gave me the information i needed at that time and said she would follow up once she had more info. A couple of days later she did indeed email me with the information as promised and i got a very satisfactory solution to my query. everything is now sorted. This is my second polestar car and every time i have contacted them they have been very helpful and professional. Great customer service, thank you team!
9 April 2026
Unprompted review
Reply from Polestar UK
Hi Steve,
Thank you ever so much for taking the time to write a 5-star review referencing the support you received from Klara.
We take great pride in being able to offer our Polestar customers a proactive and helpful level of service, no matter what the query may be.
It fills us with joy to hear that Klara was able to follow up with you and provide you all of the relevant information you needed. We will be sure to pass these kind words onto her.
Please do not hesitate to reach back out to us at your earliest convenience if you need any further support.
Kind regards,
Aidan
Polestar UK
First Class Experience
Just bought my Polestar and was having issues claiming ownership on the website and app.
Got in touch with Polestar support who very promptly got back to me and asked for certain information including the V5C to switch ownership.
Unfortunately I had to wait for the V5C for a bit longer than normal as it was easter.
Had a follow up email from Tayla to ask if I had had the V5C which I hadn't.
Once i received the V5C I sent a copy and within an hour the car was claimed under my ownership.
Extremely satisfied with the service from Polestar especially Tayla.
8 April 2026
Unprompted review
Reply from Polestar UK
Hi Ian,
Thank you ever so much for taking the time to write us a 5-star review, we greatly appreciate it.
We always strive to provide first class experience to our Polestar owners, so it is a joy to hear that Tayla was able to assist you in your transfer of ownership, remaining proactive throughout and remaining in contact with you.
We do hope that you are loving your new Polestar; please do not hesitate to reach back out to us at your earliest convenience, if you need any further support.
Kind regards,
Aidan
Polestar UK
Reply from Polestar UK
Hi Charles,
Thank you ever so much for taking the time to write us a 5-star review, we really appreciate it.
We are very proud of the level of service we are able to offer our customers, and it is always a great joy to hear of the positive experiences our customers have had with our customer support team.
If you ever have any further questions or need any extra support from us, please do not hesitate to contact us at your earliest convenience; we are always more than happy to assist you.
Kind regards,
Aidan
Polestar UK
I have a brand new Polestar 3… broken
I had a brand new Polestar 3 Performance delivered on 25th March 2026. Just 13 days ago. Since then I have had External Light System Failure warnings, faults with the driver assistance systems, the alarm triggering on multiple occasions for no apparent reason, a loud buzzing noise emitting from the front of the vehicle when parked and turned off, and over the last 2 days, 10% battery drain without it being moved an inch. Polestar Support have been polite and helpful, without being actually effective, my local service centre (Wetlands Newbury) have failed to return my messages and Polestar Assist have failed to come out to the vehicle.
I've had to make a total of 14 calls in the last 24 hours and have still not received a satisfactory answer to a very simple request - get my car fixed immediately and provide me with a loan car in the interim. Despite this they seem unable to respond properly and oh, of course the Manager's are never available to talk to.
It's quite frankly completely unacceptable and I would not be recommending Polestar to anyone. EVER.
7 April 2026
Unprompted review
Reply from Polestar UK
Hello,
Thank you for taking the time to provide us with your feedback, we are saddened to hear about the experience you have had with your Polestar 3 and with Waylands Newbury.
We do understand that this is a frustrating experience for you, and please rest assured your case handler is doing all possible to resolve this with yourself, Waylands and Allianz. It has been escalated to the highest priority across all the relevant management teams to ensure it has the utmost focus.
Once again, we do apologise for these difficulties you are having, and we will continue to support wherever possible to reach a resolution.
Kind regards,
Aidan
Polestar UK
Excellent service delivered in a clear…
Excellent service delivered in a clear concise manner.
7 April 2026
Unprompted review
Reply from Polestar UK
Hi Robert,
Thank you for taking the time to write us a 5-star review, we really appreciate it.
We understand the value of a clear and swift level of service, and we take great pride in being able to offer this to our Polestar family. We are overjoyed that our team was able to support you.
As always, please do not hesitate to reach back out to us if you need any further support from us.
Kind regards,
Aidan
Polestar UK
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