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Policy Expert Reviews 

102,934
•
TrustScore 4.5 out of 5

4.5

Insurance company
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Review summary

Created with AI, based on recent reviews

Looking at 16,929 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive prices and note that renewing policies, managing accounts, or setting up new cover is remarkably quick and straightforward. People also genuinely appreciate the helpful support team, mentioning that staff members are exceptionally patient, friendly, and efficient when answering questions. Some reviewers were not happy with technical glitches encountered on the website and online portal, which caused unexpected registration difficulties. A few other people also felt that customer service and communication could be significantly improved, particularly regarding delayed updates and prolonged unresolved repair work.

What people talk about most

Price

Reviewers highlight positive aspects of price, mentioning that costs are fair, reasonable, and significantly... See more

User experience

People report positive experiences with user experience, finding the online platform seamless,... See more

Service

Clients share positive opinions on service, highlighting quick setups, seamless renewals, and competitive... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being... See more

Website

Reviewers mention positive feedback about website, highlighting that the online portal is easy and quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is our second year with Policy Expert Home Insurance. We have been very happy with the Gold level of cover and the service from the customer support team. We were able to discuss the policy renew... See more

Company replied

Rated 5 out of 5 stars

Nice and easy to insure my car. Straight forward process apart from the account registration process which was a bit glitchy but I irked after about 3 tries. Custom service has yet to be tested an... See more

Company replied

Rated 5 out of 5 stars

Very easy and straight forward to take out the policy in the first place. Saved me half the cost of my previous company. Great communication for all my policy details. Full coverage for my needs.... See more

Company replied

Rated 5 out of 5 stars

I have been with Policy expert for quite a few years and every renewal I have had has been only a few pounds dearer than the cheapest I could find on all the comparison websites, so I think it’s not w... See more

Company replied

Company details

  1. #94 of 139 best companies in Insurance company
  2. #39 of 68 best companies in Car and Motor Insurance Agency
  3. #23 of 43 best companies in Home Insurance Agency
  4. #153 of 227 best companies in Insurance agency

About Policy Expert

Written by the company

About us:

We’re Policy Expert – the award-winning home and car insurance provider, trusted by over 1.5 million UK customers.

We’re on a mission to make insurance easier. Our policies are written in plain English, our cover is designed to suit your needs and our claims processes are nice and easy - so you can have peace of mind.

If you need us, our friendly team in our UK-based contact centres will be happy to help. Drop us a message or give us a ring.

Our opening hours:

Mon – Thurs: 08.30 – 19.00

Friday: 08.30 – 18.00

Saturday: 09.00 – 13.00

Home and car insurance from Policy Expert

Written by the company

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

103k reviews

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4.5

All reviews

(102,934)

16,699 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

My review.

The company seems to have a simple form filling section. Auto fill from the go.compare site helps as well. Payment was easy.

12 September 2026
Rated 5 out of 5 stars

Cheaper than the comparison sites

Cheaper than the comparison sites, I am happy with the renewal quote received and have taken up the offer. I always check every year to make sure that I am getting the best deal available, this year I didn't have to bother. I will next year though, perhaps I will see you again.

4 August 2026
Rated 1 out of 5 stars

Expensive auto-renewal

Expensive auto-renewal

2 September 2026
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Reply from Policy Expert

Hello,

Thanks for taking the time to leave us a review.

We’ve forwarded these details over to the relevant department and will get back to you as soon as possible.

Please contact us at homereviews@policyexpert.co.uk if there’s anything else you’d like to share.

Thanks,
Nisha

Rated 5 out of 5 stars

initially I was disappointed with my…

initially I was disappointed with my renewal quote and obviously I did consider leaving Policy Expert but when I spoke to an agent about my concerns he was sympathetic especially as I've been a loyal customer over the years. He reassured me that he would do what he can to retain my custom and managed to reduce the quote to a satisfactory level.

11 September 2026
Rated 3 out of 5 stars

I asked for a hard copy of my policy…

I asked for a hard copy of my policy and still have not received one. I have poor internet so can not always get details online. I shouldn’t have to keep requesting it surely ?
Please send a hard copy in the post Thanks

14 September 2026

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