Pomona Fruits Reviews 

227
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Excellent fast customer service. We’ve been buying from Pomona for years and they are always superb. Fabulous quality trees too. Staff always helpful and knowledgeable if you ring up for advice about... See more

Rated 1 out of 5 stars

I wanted to place an order with them. I emailed asking for a photo and to confirm the pot size, age and height they stated was going to be just that as I have had bad experiences in the past. I got... See more

Rated 5 out of 5 stars

I bought 2 trees from this seller. They have now grown for 3 years. 1 was a Denniston Superb plum which this year has born fruit but definitely not what I ordered as they are purple in colour. I hav... See more

Rated 5 out of 5 stars

I have dealt with Pomona Fruitsfor several years and have always been extremely impressed by the good sized healthy plants provided, the expert shaping of trees as cordons or step-overs and sturdy pa... See more

Company details

  1. Nursery

Written by the company

Pomona Fruits are fruit growing specialists. Shop our range of fruit trees, soft fruits, plants, bushes and vines online or by mail order.


Contact info

4.2

Great

TrustScore 4 out of 5

227 reviews

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No recent history of asking for reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(227)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

I purchased a peach and plum late last…

I purchased a peach and plum late last year specifying I need them for fan training this year.

Two arrived in excellent condition and suitable for what I required.

Both have burst into life this spring, and it looks like peaches have set already. This was a surprise as I was not expecting any this year.

Both trees growth is healthy with good root stocks.

This is my first time buying bare root trees and I would certainly use this company again after this.

7 April 2022
Unprompted review
Rated 5 out of 5 stars

Fruit trees for my children & grandchildren

I have bought fruit trees in the past and been very happy with them, so I thought I would get my children and grandchildren a fruit tree for a Christmas present, 1 to give them fruit in the future 2 for them to remember me every time they pick some and 3 to help save the planet 🌍
I ordered 7 trees and only one had a little problem, but this has been resolved, great company to deal with and I’ve already recommended them to other people and will do in the future 👍

7 April 2022
Unprompted review
Rated 5 out of 5 stars

First time of ordering and very happy

First time ordering from this company, as they were one of the few sites that had the variety I wanted. My tree and blueberry bush arrived in Spring and both were good quality plants with plenty of buds on and well packaged so they arrived safely. All planted now and hopefully should thrive. I will definitely look at using them again next time I want some fruit trees/ bushes etc.

31 March 2022
Unprompted review
Rated 4 out of 5 stars

Good service and trees over 2 years

Just took receipt of my second order - reasonable delivery time (just over a week) and trees and vine look in good condition. This is following apple and pear trees last year that are doing well so far in the garden.

One criticism: i've ordered bush trees instead of cordon trees because your website menu has a cherry tree header, but then cordon versions are under a different header. My mistake, but your website could be clearer... If you listed the cordon variaties alongside the bush trees such mistakes would be easily prevented. Now got to figure out where two cherry trees are going that need more space than I planned for!

30 March 2022
Unprompted review
Rated 5 out of 5 stars

Ordered a green gage tree for a…

Ordered a green gage tree for a birthday present and requested a prompt dispatch as I hadn’t realised the lead time. My order was advanced and I was able to gift on the special day. Brilliant to actually talk to someone and receive this service. The tree was well packed and arrived as described. I’d recommend this company to everyone.

25 March 2022
Unprompted review
Rated 5 out of 5 stars

First class service

First class service. You know that saying, you only get what you pay for? The plants I received from Pomna Fruits were some of the best I've ever seen in over 60 years of gardening. The plants were super healthy and well grown. The packaging was superb and protected the plants to perfection on their long journey to Scotland and throughout the various handling points. Absolutely delighted. Based on this, I highly recommend them.

19 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Contacted customer service to say that apricot tree was slightly damaged and bag of fertiliser had a cane through it causing contents to spill out. Asked to send photos and within two days had received replacements for both items. We have used Pomona Fruits before and have always had very good service and the quality of the plants has been excellent. Pomona Fruits Customer Service were outstanding.

17 February 2022
Unprompted review
Rated 5 out of 5 stars

Plants arrived in good quality

Order from them for the first time. Plants arrived in very good condition. Be warned, they don't send you dispatch information nor notify you the plants are coming. The plants just showed up! Anyway, happy with the plants quality.

17 February 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional

The packaging was exceptional, worth every penny you pay for it. And the tree looked very healthy with a good root ball and good shoots. Would highly recommend

10 February 2022
Unprompted review
Rated 5 out of 5 stars

Apple trees

Ordered two apple trees. Arrived earlier than expected which was great - excellently packaged. Strong, healthy trees. I would highly recommend this company and will use them for all plants from now on. Well done Promona I’m one happy bunny 😊

8 February 2022
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Hi, I received my two cordon apple trees all boxed up. The trees look in excellent condition, clean, roots in loose compost and bagged.
The telescopic stakes are ingenious and worth buying. The screw thread end cap locks into the substrate making it easy to position the tree and backfill.
The small booklet that came in the box is well written and very comprehensive.
Shame my garden isn’t bigger as I would certainly buy more apple trees.
Before buying the trees the sales Dept were very quick to answer my questions about pollination and location. Excellent service. Easy to order on-line, safe payment system, right through to courier delivery.

4 January 2022
Unprompted review
Rated 5 out of 5 stars

Great to see a company live up to its promises

The crab apple which we had purchased from Pomona died back suddenly last summer. I received helpful advice in an effort to try to revive it. When that didn't work there was no quibble about replacing the tree which arrived as promised recently. Great to see a company live up to its promises

21 December 2021
Unprompted review
Rated 5 out of 5 stars

As a first time customer I was anxious…

As a first time customer I was anxious about ordering a tree online but I'm delighted that I did as the tree arrived from Pomona Fruits well-packaged and was a perfect specimen with healthy looking roots. I would happily recommend this company to others.

18 December 2021
Unprompted review
Rated 5 out of 5 stars

No1 for service and quality

I have a mini orchard, and I purchase lot's of tree's etc.
Pomona Fruit ltd, have been excellent with orders,and if a problems arises, they fix it immediately. No one is perfect, but Barry and team have been the best people for last 3years.
Highly recommended. Bob Khan

15 December 2021
Unprompted review
Rated 5 out of 5 stars

A wonderful company

A wonderful company, I’ve ordered 14 semi-dwarfs trees: apple, prune, plums, apricot and peach in 2020. I received all the instructions needed from Pomona and best customer cares services. Now I am confident and looking for 2022 having my firsts fruits. Highly recommending Pomona, my family friends already placed their order. Definitely I will buy again from Pomona.

9 November 2021
Unprompted review
Rated 1 out of 5 stars

Pomona Fruits should not be trading

Pomona Fruits should not be trading. The impressive catalogue belies this disappointing company. There is nothing positive that I can salvage from my experience. I frequently buy plants online and have never received such poor quality plants and such appalling customer service as that I have had from this company. I ordered 7 fruiting plants and trees in February for a not insignificant cost of £84.70 plus delivery. Given the pandemic, the delay in delivery until well into April was acceptable but I was shocked at how small the plants were and the extremely small root balls. I reported the worst, the Mulberry, £29.95, which looked like a tiny dead stick and was told that it should be fine but, in any case, it was guaranteed for 12 months. At the beginning of August I informed Pomona that the Mulberry and 2 blackcurrants were dead sticks. I was asked for photos and obliged. I have not received an email nor anything in writing since despite several emails from me trying to get something in writing from them. Last week I phoned them about a refund, was transferred to one of the owners, an abrupt man lacking empathy who repeated time and again the terms and conditions – no refunds, only replacements and subsequently nothing in writing to confirm our conversation. So in December I might or might not receive 3 replacement plants which might or might not be alive. Pomona should be ashamed of themselves.

27 October 2021
Unprompted review
Pomona Fruits logo

Reply from Pomona Fruits

Dear Mrs Curry,

Having checked through our records, I can see that I personally emailed you with a copy of the replacement order on the 31st August. Please see the attached screenshots which we have sent to you again today. If you have not received this email can I suggest you check your spam or junk mail folder?

Our fruit stocks are grown to the highest standard and are carefully hand graded prior to despatch. When dealing with live plants, failures can occur but it’s very rare if all the instructions are adhered to. I did note from the pictures that you sent that you didn’t prune the currants back hard as per our growing instructions. This is very important as it encourages strong growth from the base of the plants.

If plant failures do occur, we have a guarantee in place and replace anything that fails within the first 12 months. This guarantee is for a free replacement as set out in our terms of business, not a money back guarantee. I am not sure why you are questioning whether or not you will receive replacements as we have already put this in writing to you on the 31st August and I have also confirmed this over the phone.

Yours sincerely

Ming Yang
Director
Pomona Fruits Ltd

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