Pondkeeper Reviews 

We ordered a pond liner from Pondkeeper which unfortunately on fitting was noted to have a faulty seam. We contacted the shop to advise, being asked to send photos of the faulty liner. Within 24 hours of sending these photos we received an email agreeing to replace the pond liner free of charge, with Pondkeeper also generously offering for us to keep the faulty liner as an added underlay to save the additional hassle of removing and returning it, which was much appreciated. Within 48 hours of this replacement being agreed, we received the replacement pond liner.
Our experience of purchasing from Pondkeeper, not only of this specific item but with other orders has been exceptionally positive. The staff are always extremely friendly and helpful, and our most recent experience was handled exceptionally well.
We definitely recommend Pondkeeper and will continue to order items from this shop.
Thanks Pondkeeper.

Amazing service. I ordered a pond liner and then after a while I realised my patch on the old one was holding so I got in touch with them and they very quickly responded to say if I sent the unopened pond liner back they'd give me a full refund, which they did.

I’m in the USA and have had the privilege of working with John Hughs, the Psychic Medium. He is excellent—an insightful coach whose natural gift is truly spot on. What makes John stand out is not just his accuracy, but the warmth and honesty with which he delivers every message.

His book, They Are OK, is just as powerful. It’s an incredible blueprint for healing during times of grief, filled with compassion, guidance, and hope. If you are looking for clarity and comfort after loss, both John and his book are truly remarkable.

I've had Koi for several years but never been happy with the pond nets I've used. Winters near and the bottom of the pond was well in need of a clean. The most likely suitable net I could find online was a PondXpert Sludge Net and 3m pole. I ordered one from Pondkeeper and it was delivered the next day and I am more than pleased with it. Not sure what the net is made of, but it looks very durable and the pole is really substantial and rigid. Easily the best I've seen. Great price and fast delivery from Pondkeeper. Excellent!

I've used pondkeeper several times and always been pleased with what I've bought, great products and great service. I recently purchased a pond liner and Pond Hero Superjet Pump, the pump stopped working after a month, I emailed Pondkeeper and after answering a couple of questions, they agreed it sounded faulty and said they would send a replacement for delivery next day. I am really impressed how simple they made it for me. Thank you Pondkeeper, great company, great products and great service. 5 out of 5

The customer service of this company is second to none. They will strive to ensure you are happy with all products and will send replacements, alternatives or parts until you are happy at no extra cost.

When our chosen fountain achieved a rather pathetic 25cm height( 73cm from pump base) instead of the claimed 180cm, their response blamed "variations in gravity"

Unit returned

*Update* The company have now reviewed their response and apologised. They have supplied an uprated unit and the original returned to the retailer.

I had a problem from the start. The staff went out there way to help me sort it. Since then no problems,wish I had changed to there product years ago

Perfect Internet Transaction.
Helpful pre purchase advice. Super fast delivery. Responsive and outstanding customer service. I have been internet shopping for over 20 years and Pondkeeper stands out as one of the best. Buy with confidence

I had a problem with a pump bought from another online retailer and they could not have bee less helpful. I contacted Laurie at Pondkeeper and within two minutes of sending my email I had a reply to say she would replace the pump free of charge and it arrived two days later, even though there was no obligation for them to do so. Brilliant customer service

Had a problem with a pond vac a got from them, emailed excellent fast response within 30 mins problem sorted out, in one email fantastic customer service fantastic response thanks for sorting it out so quickly
Thanks again
Peter

I have placed two orders with Pondkeeper and the service and quality have been excellent. Their customer service over the phone is excellent - Professional, knowledgeable and polite.

Fantastic service. It’s almost like they know when you have a spot of inspiration come to mind you just want to crack on with it. Ordered the pond yesterday, arrived today before I’d even started to dig. No drama. The husband likes it and usually I have to do a whole PowerPoint presentation to convince him of my bright ideas, but this time it was too late, it was in before I could even bring up the master plan into conversation.
He is even encouraging adding more, to which I’ve now ordered a few other bits to arrive. Huzaar!!

I’ve had loads of stuff over the years from Pondkeeper and have never had an issue before however on Sunday my in warranty pond pump stopped working so I rang up.
I spoke to Matt and what a guy. A new pump was delivered this morning (Tuesday) by DPD and it’s already up and running.
Truly great customer service. Many thanks.
Bob

I am incredibly impressed with PondKeeper. Everything I’ve bought from their Site during a build of a 2,500 (U.K.) gallon pond has been in stock and delivered quickly and safely. Only things I buy elsewhere are things they don’t stock- such as some pond construction stuff.

There are so many companies that could learn lessons from Pondkeeper in customer service. Always competitive pricing, good products that work well and when you have a problem with anything, the customer service team are excellent and they sort out problems with the minimum of fuss. Been using Pondkeeper products for many years, I wouldn’t go anywhere else!

Brilliant advice and service from Jake, we are first time pond builders and can't recommend Pondkeeper enough. 10/10 service and products.

I have bought pondliner in the past covering 45 ft by 35 ft and now the pond and feeding area is filled by natural water and spring water from the hills I have ordered filtration.
Jake and Tim could not be more helpful and I have followed their offers and their support for my charity cancer aid for everyone. I cannot recommend pondkeeper enough to prospective new customers as they will look after you throughout your aquatic experience.

Great customer service, and product knowledge, now a loyal customer.

Good website with plenty of products available. I placed my order for a pond brush. It arrived well packaged, intact and was delivered very quickly. On this experience I would definitely buy from again but I see they have negative reviews too. As my husband says "a company is good until they are not!"