Pooch & Mutt Reviews 

2,326
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,047 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the wide variety of high-quality products available. Many people note that these formulas work wonderfully for dogs and pets with sensitive stomachs, making mealtimes enjoyable and worry-free. Pet owners appreciate the trustworthy brand and mention that their animals love the taste of both the food and treats. Some reviewers were not happy with customer service and occasional order mistakes, such as receiving missing items or experiencing delayed email replies. A few consumers also noted difficulties managing their subscriptions, experiencing problems with unwanted charges or getting incorrect products delivered to their homes.

What people talk about most

Product

Users describe positive interactions with the product, noting great quality food and treats that their pets... See more

Quality

Clients share positive opinions on quality, consistently highlighting premium ingredients, excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting the incredibly quick... See more

Customer service

Consumers experience deeply divided opinions regarding customer service, as many reviewers praise helpful... See more

Order

Reviewers mention ambiguous feedback about order experiences, as many customers praise the remarkably fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We have a very fussy spaniel, who has tried and tested various food over the last few years. We moved to Pooch & Mutt about 5 months ago, to try their digestive friendly dry food and she is back to en... See more

Rated 5 out of 5 stars

Been ordering for a year or so. My elderly dog gets pancreatitis and the gastrointestinal dry food from P n M is the ONLY food that doesn't upset her. I do blend it in my food processor first becaus... See more

Rated 5 out of 5 stars

We’ve been using pooch and mutt for quite a few years now and our dog loves it. we love how versatile it is and how much of a variety there is. Having a dog with a severe allergic to chicken as well a... See more

Rated 5 out of 5 stars

We’ve been using Pooch & Mutt treats for almost 2 years now and they’re always a hit with Rocco. He has a sensitive stomach and has never had any issues with any of the treats. They’re also puppy frie... See more


Company details

  1. Pet shop
  2. Animal feed shop
  3. Pet Care Store

Written by the company

At Pooch & Mutt, our mission is simple: to help you help them. We’re here to take the pet peeves out of pet care - challenging the one-size-fits-all approach with thoughtfully crafted choices for all breeds & needs, for life. Because no two dogs (or owners) are the same. We’re here for the real, everyday moments of pet parenting: muddy walks, fussy eaters, and the “what have you rolled in?” chaos. And we believe better nutrition should support all of it. It’s the same mindset we bring to how we work. We’re building a healthier company, with healthy people - where individuality is valued, ideas are encouraged, and no two days look the same. Because doing things properly, for dogs and for people, means never taking a one-size-fits-all approach.


Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(2,326)

1,048 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Recommend

I have been using Pooch & Mutt for years now and it is such a great brand really good customer service and great with deliveries always come quickly. Would highly recommend their products my dogs love them!

11 August 2026
Unprompted review
Rated 5 out of 5 stars

We love Pooch and Mutt

We love Pooch and Mutt, they have such a variety to choose from and the ingredients are carefully selected to support our dogs health!

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Sadly

Sadly, this is no longer a genuinely British-made brand — and the change in ingredients has made my dog poorly. I won’t be using it any longer. I’ve switched back to Harringtons — still made here in the UK with good, honest ingredients I trust. It just goes to show how much difference sourcing and recipes make to our pets’ health.

24 July 2026
Unprompted review
Pooch & Mutt logo

Reply from Pooch & Mutt

We're sorry to hear your dog hasn't been well and understand your concerns around changes to products. We would, however, like to clarify that our manufacturing partners have been the same for years, including throughout our recent rebrand, so there has been no recent change to our manufacturers.

We take the quality and sourcing of our products very seriously, and we'd be happy to look into your concerns further. More information about our manufacturing and sourcing can be found on our About Us page, or our Customer Service team is always here to help with any questions. 🐾

Jess

Rated 5 out of 5 stars

We chose p&m to feed our little wynnie…

We chose p&m to feed our little wynnie when she arrived home! Shes 2 now and she is obsessed with anything and everything pooch&Mutt, from dental sticks to food supplements to her wet and dry food. Anything else she turns her nose up, I couldnt recommend pooch and mutt any more if I tried. 5* food and customer services.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

My dog is obsessed!

I currently only order the treats from Pooch & Mutt, but they have quickly become a firm favourite in our house — my dog absolutely loves them!

The treats are great quality, and I love that there’s a good range to choose from. Every time the Pooch & Mutt bag comes out, my dog knows exactly what’s coming and gets very excited!

I’ll definitely be trying some of their other products in the future. A great brand for very happy dogs!

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Clean bowls and no more sensitive Tummies!

We’ve been using Pooch & Mutt for over a year now. My Bella used to be a really fussy eater and struggled with a sensitive tummy but since swapping to Pooch & Mutt we have a clean bowl every time and significant improvements with her tummy! She loves the food, treats and bone broth! And it’s really helpful how quick their delivery is! I can order at 7pm and the food arrives the next day! Such a great service.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic! Completely changed my dogs opinion on food. Clean bowl every time.

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Unfortunately the 10kg bag of Renal…

Unfortunately the 10kg bag of Renal specialised food was unavailable because of a production issue

Jess went way above and beyond to firstly make sure I could order 5 x 2kg bags at the equivalent price, but, when they were also, unsurprisingly, sold out, she moved heaven and earth to find one bag to tide me over that arrived free of charge in time to keep my dog fed. She deserves a medal!

5 August 2026
Unprompted review
Rated 5 out of 5 stars

My dog absolutely loves Pooch & Mutt…

My dog absolutely loves Pooch & Mutt food! 🐾 He gets so excited at mealtimes and always finishes his bowl. It’s great to see him enjoying his food so much, and I love knowing he’s getting something nutritious and good quality. We’re definitely big fans of Pooch & Mutt in our house! ❤️

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Love this company

Love this company. Especially their dog treats. Excellent flavour choices and all good ingredients. My two dogs absolutely love them! Quick delivery and well packaged.

8 August 2026
Unprompted review

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