Poole Alcock Solicitors Reviews 

I paid a premium for this firm based on positive reviews, but my experience was nothing short of awful. They repeatedly lost important documents that we had emailed, some as many as four times, despite acknowledging other parts of the same emails. Each time they asked us to resend something, there would be a delay of weeks before they responded again, meaning it could take months for them to finally process a single document.

They frequently forgot what they had or hadn’t seen, misread key figures, and claimed they couldn't proceed because of missing items - the very documents we had already sent.

Their disorganisation and slow responses led to serious delays in the purchase process. The sellers became frustrated and repeatedly threatened to pull out, which severely weakened our negotiating position after the survey. This may have cost us thousands. On top of that, the delays meant we were stuck paying rent for additional months - again, costing us thousands more.

I very nearly lost the house because of their errors and communication failures. This process caused extreme stress and financial loss. I would strongly advise others to look elsewhere, paying extra for this level of service was a huge mistake.

Great service from Poole Alcock, efficient, professional and attentive with good, clear advice. No hesitation in recommending

The communication was first rate, fast and efficient. Very easy to speak with and I would recommend the company to assist with any employment matters. Very satisfied, thank you.

Very professional service and clear advice. Calls or emails were always responded to in a timely manner and tasks were completed as stated, unlike solicitor acting for other party. I would recommend and use again.

Excellent help and advice, very professional

Do not use them! Awful service. They do not reply to emails or phone calls. We were left totally in the dark. Took them more than 5+ months to complete a simple buy to let transaction that was an empty no chain property! Managed to get compensation from them for the delays caused!

Avoid this practice with a barge pole. Before I hardly had time to introduce my self when the receptionist went for me like a rottweiler. She launched immediately into a tirade, a rant about how many hundreds of thousands of pounds they would charge me the minute I signed on the dotted line. She was not interested in me or my issue, just about how much money the could extract from me. AVOID AVOID AVOID

Professional and efficient. Explained options in a clear way and provided necessary support

Very prompt response from Amber at Poole Alcock. She fully explained the process and explained what the next steps would involve. These steps were then carried out to the letter in a Professional, courteous and timely manner by Elinor and Kellie.
Excellent experience. Thanks All !

Terrific introduction to Poole Alcock from Eve Bright. Left a message on their website, and they called within 5 minutes. Knowledgable, helpful and informative. Great start to the process!

i can't give a 0. worst solicitors i have ever dealt with and I'm a mortgage broker.

13 weeks and still no completion shocking service

Very swift response to my initial enquiry and paperwork sent quickly following instruction to act on my behalf

Excellent service. Very quick and profesional team in every step. Highly recommended if anybody is looking reliable solicitor.
I am more than happy to recommend POOLE ALCOCK SOLICITORS to everyone.
Thank you

I’ve been waiting 4.5 weeks for the solicitor to carry out final paperwork checks on a remortgage of a property I own outright. All paperwork confirmed as received on 10th April, weekly follow ups since requesting update with no progress made in over 4 weeks. Advised at each contact solicitor was picking up tomorrow which has yet to happen. Now I’m at risk of my mortgage offer expiring as a result which will require a new application submission. Kind of feels setup up to fail from the outset.

Brilliant speedy resolution to my request . Elinor provided first class advice - I would 100% recommend

Really disappointed with the service. The woman on the phone didn’t even introduce herself, constantly interrupted me, and had a poor attitude throughout.I was simply told that they would only review the final redundancy document for £1600!! and wouldn’t be able to provide any further support. People reach out during incredibly stressful times, a bit of empathy would go a long way. Unbelievable.

Very prompt response from Sophie at Poole Alcock. She fully explained the process and explained what the next steps would involve. Professional, polite and courteous. Very positive first impression. Thanks!

Very quick to respond. Eve explained, in detail, how the system works and what to expect. Very professional and positive.

Avoid the conveyancing service of this firm for now.

I don't like doing a review no matter how bad the service is. However, I believe this could help both the firm and other potential clients.

If you go through all the online reviews submitted on this firm's conveyancing process in the last 6 months, the common theme is the lack of communication re timescale or internal process issues. Their internal process lacks any form of SLA or communication as to how long anything would take. They will keep telling you that a typical conveyancing process takes 4-5months, so don't worry. In my own case, the bank, local search, enquiries, seller solicitors were very straightforward and kept to time, but this firm. The excuse is that once it's still within the 4-5 months timeline, they have the right to spend another 4 months doing nothing on your file even if everyone is ready to complete.

The team here is the Emily V Brown Team. Only Ellie has shown some level of empathy so far. As I write, the transaction is still with a team doing a final check and there's absolutely no rush until we cross the 4-5months mark. So I would advise any property investor who works based on time to avoid this company conveyance business. For now, just avoid them until you start seeing better reviews about their conveyancing service.

I would expect the business improvement personnel to be a bit more proactive and focus on fixing the internal process issues rather than waiting to reply "negative reviews".

Following on my enquiry, I got a phone call from Hannah Williams in the Family department. She was very professional and I felt very confident with her.
Thank you for your excellent advise.